Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very easy to transfer pet ownership with a small fee. Holly was very helpful in keeping me informed of progress as checks have to made to insure pet hasn’t been stolen. Would encourage everyone to mi... Ver mais

Classificada 5 em 5 estrelas

I was struggling with getting my dogs microchip verified under my name from previous owner. I contacted petdatabase to help me with this... a very lovely lady called Holly Thompson was so helpful to m... Ver mais

Classificada 5 em 5 estrelas

I found Holly to be very nice, which has made the experience in changing my cats details much better after he had to be rehomed due to ill health. I found it to be straight forward with her help, fo... Ver mais

Classificada 5 em 5 estrelas

Emails came through as soon as my pet was scanned and email from pet database asking me to confirm details of scan. Definitely recommend for any pet owner

Informações sobre a empresa

  1. Serviço de controlo de animais

Escrito pela empresa

We believe every pet deserves to be found. Ensure your pet's details are kept up to date on the UK's Defra-compliant pet microchip database and lost pet service.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

625 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 27% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service.
I have been trying to contact them to arrange the transfer of my pet's details to another database after I found out they now charge.
They won't answer the phone or respond to any messages or emails.
Shocking management of a company.

11 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Rehomed and details updated.

I needed to update my pets details because i unfortunately had to rehome her. Luckily Indy from pet database was excellent in helping ensure this was dealt with efficiently and effectively.

7 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Great experience, I just filled in the details of my pets and chip no . Pet database did the rest . Now I am confident that both pets are registered at the same place . Just a one off fee to change everything and a couple of days it’s done

4 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

They are very responsive

They are very responsive. Indy was really helpful with a payment process and was very quick to rectify it
Up to now am really happy with how everything is working 🤗 kind regards Jacqueline seddon

3 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

Indy from Pet database was particularly quick and helpful in getting our dog's chip transferred to us from their previous owner. It was a much quicker and simpler process than they even predicted so it was great.

1 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Scam website

Scam website. Everywhere it says it's free, but they want £15.
Also, no option to delete the account.

26 de junho de 2025
Opinião espontânea
logótipo da Pet Database

Resposta da Pet Database

Hi Magda,

Thank you for your feedback. We’re sorry to hear you feel this way and would like to clarify a few points.

PetDatabase.com was previously free to use, but to remain compliant with DEFRA regulations and to continue offering a secure 24/7 online service, we now charge a one-off, lifetime fee of £15. Unlike many other microchipping databases, we do not charge annual or monthly subscription fees.

We always aim to be transparent about our costs, and if the fee is a concern, we’re happy to offer a discount, just reach out to our team.

Regarding account deletion, we absolutely respect your right to cancel at any time. You can email us at info@petdatabase.com, and we’ll remove your account promptly upon request.

We’re a legitimate and fully DEFRA-compliant database, and we take customer concerns seriously. If you’d like to discuss your experience further, we’d be happy to help.

Kind regards,
The Pet Database Team

Classificada 5 em 5 estrelas

Really good experience…

Having been scammed by another database company, pet database made the process of updating my dogs details and getting compliant really quick and easy. Really pleased with the quick, efficient and courteous service!

2 de junho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Updated microchip

Tried to change my adopted dogs microchip over to me on line twice with Pets database but had problems. I phoned them and a very nice person helped me and did everything to facilitate the transfer. Now Indy has carried it through making sure everything was completed correctly. Thank you Pets database for your help and good customer service 👍

7 de maio de 2025
Opinião espontânea

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