Petkey Opiniões 5824

Resposta da Petkey

21/03/2026

Hi Nicole,

Thank you for sharing this, what a great experience to hear about.

We’re so pleased Farid was able to step in and make such a meaningful difference when you needed it most. Support like that is exactly what we aim to provide, and it’s great to know he delivered.

We’ll be sure to pass your kind words on to him, he’ll really appreciate it.

Kind Regards,
Petkey

Resposta da Petkey

5/03/2026

Hi Iris,

Thank you for taking the time to share your experience with us.

We’re sorry to hear that the engraving on your tag faded sooner than you expected. We understand why that would be frustrating.
When you contacted our team, a discounted replacement tag was offered as a goodwill solution. When you contacted our team, a discounted replacement tag was offered as a goodwill solution. We’re sorry this did not meet your expectations.

We do truly appreciate you recognizing Kathy. We’re very glad she was able to help you regain access to your account and guide you through the process. We’ll be sure to pass your kind comments along to her.

Kind regards,
Petkey

Resposta da Petkey

3/03/2026

Hi Kristen,

We appreciate you taking the time to share your perspective.
We understand that when you see “free” registry options online, paying for registration can raise questions.

The key difference is that Petkey is not simply a database that stores contact information. When you register with us, your microchip is activated in the national lookup system and connected to our active recovery services.

That includes 24/7 live U.S.-based phone support (which you were able to reach), proactive lost pet alerts sent to shelters and veterinary offices, recovery outreach assistance, and ongoing system maintenance and security. Providing live support and active recovery services requires real staffing and infrastructure, which is why Petkey operates as a paid service rather than a basic data registry.

Some registries provide free data storage only. Pet owners should absolutely choose the option that best fits their expectations. Our focus is providing hands-on support designed to help reunite pets and families as quickly as possible.

Kind Regards,
Petkey

Resposta da Petkey

26/02/2026

Hi Wintersune rains,

We are truly sorry about your sister’s passing. We can only imagine how difficult this time must be, and we’re sorry to hear that your experience with us left you feeling disappointed. That is never what we want for any pet keeper.

Your pet is successfully registered in our secure recovery database. This means the microchip number is now securely linked to your contact information, so if your pet is ever lost and scanned, your details will appear and you can be contacted for reunification. Our service also provides 24/7 access to a U.S.-based call center, including Spanish-speaking support.

We take feedback about service seriously and have shared your comments internally so we can review the interaction and continue improving how we support pet keepers.

We appreciate you taking the time to share your experience.

Kind regards,
Petkey

Resposta da Petkey

19/02/2026

Thank you for taking the time to share this!

We’re glad the process was straightforward and that everything, including your pet’s photo, was handled smoothly. Keeping details accurate and up to date is one of the most important steps in making sure a microchip can actually do its job if it’s ever needed.

Kind Regards,
Petkey

Resposta da Petkey

8/02/2026

Thanks for taking the time to share this — great to hear Railana made everything easy. We’ll be sure she sees your message.

Kind Regards,
Petkey 🐾

Resposta da Petkey

22/01/2026

Thank you for sharing this, we’re so glad Penny made it home safely. Coralee will appreciate hearing your feedback, and we’re always here if you need support again. 🐾

Kind Regards,
Petkey

Resposta da Petkey

22/01/2026

Thanks for sharing this, it's great to hear Curtis made the process easy for you. We’ll make sure he sees your message.

Kind Regards,
Petkey

Resposta da Petkey

21/01/2026

Thanks for the review, we're glad we could get everything set up for you while you were in the US. 🐾

Kind Regards,
Petkey

Resposta da Petkey

8/01/2026

Hi Jennifer,

We’re sorry this experience was frustrating.
Our ID tags are custom-made based on the size selected at checkout. Sizing is determined by the option chosen during purchase, which is why the tags were produced as ordered and can’t be exchanged once made.

We understand how disappointing that can feel, especially when you were trying to get help quickly. Our support team did attempt to reach you to talk through options, and we’re still happy to do so.

If you’d like, please contact our support team directly so we can review everything together and see how we can help.

Kind Regards,
Petkey

Resposta da Petkey

3/12/2025

Thank you for the feedback — we’ll make sure Cora gets the recognition she deserves. 🐾

Kind Regards,
Petkey

Resposta da Petkey

3/12/2025

Thanks for sharing this amazing feedback.
We’ll be sure to pass it on to Curtis. 🐾

Kind Regards,
Petkey

Resposta da Petkey

3/12/2025

Thank you for the detailed feedback, it's great to hear Amirah got everything sorted and made the process clear. We’ll make sure she sees this. 🐾

Kind Regards,
Petkey

Resposta da Petkey

3/12/2025

That’s an incredible reunion, Richard and thank you for sharing it. We’d genuinely love to hear the full story. Feel free to email me directly at emma@petkey.org 🐾

Kind Regards,
Petkey

Resposta da Petkey

24/09/2025

Hello Magic Rainbow,

Thank you for sharing your concerns. We completely understand how frustrating it must feel to receive an unexpected email when you’ve always kept your pet’s records up to date, and you’ve clearly been very diligent about making sure your pet is protected.

The only way your daughter would have received an email from us is if her address was entered into our system at some point, this can sometimes happen if a registration was started online but never completed. In those cases, our system may send a reminder about finishing the process.

To clarify, we do not search external databases or use microchip numbers to find or contact pet owners. Any messages we send come only from information already provided directly to us.

If you’re able to share the email address where the message was received, we’d be happy to investigate further and confirm exactly why it was sent.

Please rest assured that your pet’s existing registration remains valid and secure.

Kind Regards,
Petkey

Resposta da Petkey

Actualizada a 19/08/2025

Hello Sam,

After a careful review, it appears that you have never registered a pet with us. Are you sure you're not referring to a different microchip database?

We take the security of your pet's information very seriously and want to reassure you that unauthorized access is not possible with just a microchip ID.

To access or make any changes to an account, you must have the correct login credentials. A microchip ID alone is not enough to gain entry. The Petkey system is designed with multiple security layers to protect your data and ensure that only you, as the rightful keeper, can manage your pet’s information.

Any transfer of keepership requires additional verification and is always reviewed by our U.S.-based support team, who are available 7 days a week to confirm all requests.

If you have any reason to believe your account has been compromised, please contact us immediately at 734-600-3463.

We will promptly investigate, secure your account, and ensure your pet’s registration remains accurate.

Kind Regards,
Petkey