I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes take... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
it was great and everyone was so nice i asked questions and they answered me even with questions that didn’t know they looked up the information for je
I have had great experience with PetLink, now with two pets. After the first dog passed, I registered my new rescue - so easy, and reasonable cost. I hope I never actually need to utilize PetLink to... Ver mais
A empresa respondeu
Easy shopping even with all the options and always good quality and durable. Want to make sure my little "spud" is in good equipment/apparel. Safety is key for our precious loves.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Informações de contacto
345 West Cummings Park, 01801, Woburn, MA, Estados Unidos da América
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4,4
Excelente
765 opiniões
Respondeu a 55% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
it was great and everyone was so nice i…
it was great and everyone was so nice i asked questions and they answered me even with questions that didn’t know they looked up the information for je
12 de abril de 2026
Collar & personalized dog tag were well…
Collar & personalized dog tag were well made~
1 de abril de 2026
Resposta da PetLink
Hi Jennifer, thank you for the wonderful review! We wish you and your pets the best. :)
Thank you,
The PetLink Team
It doesn't actually show my home and at…
It doesn't actually show my home and at times it will show her right in the middle of the street when I know she's not.
7 de fevereiro de 2026
Resposta da PetLink
"Hello Mary. We apologize for the frustration with the location mapping inaccuracy. We take accuracy seriously and would like to fix this. Please contact our support team at gps@petlink.net so we can investigate why it is not accurately showing your home."
Resposta da PetLink
Hi Vicky, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
PetLink's customer service is outstanding
My experience with PetLink's customer service was excellent.
11 de abril de 2026
Resposta da PetLink
Hi Mona, thank you for the lovely review! We take pride in our customer service and make sure our customers' issues are resolved to the best of our ability. We wish you and your pets the best!
Thank you,
The PetLink Team
User friendly!
10 de abril de 2026
Resposta da PetLink
Hi there, thank you for the great review! We wish you the best :)
Thank you,
The PetLink Team
The collars I ordered are a little big…
The collars I ordered are a little big for my 9 mo. old kittens. Good quality product and they will grow. My order arrived on time in good shape. I'm very satisfied.
25 de março de 2026
Resposta da PetLink
Hi Darlene, thank you for the nice review! Your kittens will definitely grow into the collars :) we wish you and them the best!
Thank you,
The PetLink Team
I love the product - but . . .
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes takes days for a problem to be solved. In my case, I was a wreck during the week my dog wasn't trackable. I wish customer service could act quicker.
6 de fevereiro de 2026
Resposta da PetLink
Hi Kathy, we apologize for the delay in response. We were out of the office Monday, 4/6 for the observance of the Easter Holiday. We try to get back to all of our inquiries as soon as possible, and we sincerely apologize for the inconvenience. Please let us know if you need assistance with anything else!
Thank you,
The PetLink Team
Rachel handled the order of our PetLink…
Rachel handled the order of our PetLink GPS and our 2 year app subscription to track our fur baby! Rachel was more than competent and very professional.
10 de abril de 2026
Resposta da PetLink
Hi Terri, thank you for the great review! We're happy cusotmer service was able to help you. We wish you and your pet the best!
Thank you,
The PetLink Team
grateful for the safety
Easy shopping even with all the options and always good quality and durable. Want to make sure my little "spud" is in good equipment/apparel. Safety is key for our precious loves.
3 de abril de 2026
Resposta da PetLink
Hi Sandie, thank you for the lovely review! Safety is our #1 priority, so we are always here to help you and Spud!
Thank you,
Thet PetLink Team
Great service and help.
4 de fevereiro de 2026
Great product
4 de fevereiro de 2026
Resposta da PetLink
Hi Eileen, thank you for the kind review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Love the tag!
4 de fevereiro de 2026
Resposta da PetLink
Hi Michelle, thank you for the nice review! We wish you and your pet the best :)
Thank you,
The PetLink Team
Resposta da PetLink
Hi Lauren, thank you for the nice review! We wish you and your pets the best!
Thank you,
The PetLink Team
Resposta da PetLink
Hi Dave, thank you for the review! We're happy we could help you :)
Thank you,
The PetLink Team
Worst stomer service ever
Worst stomer service ever. I have been dealing with them for weeks and got nowhere. My GPS randomly quit tracking correctly.
3 de abril de 2026
Opinião espontânea
Resposta da PetLink
Hello Dalton, thank you for bringing this to our attention. I am truly sorry to hear about your experience with our support team and that you have been dealing with this GPS issue for weeks. That is not the level of service we aim for. I have escalated your case to our senior technical support team for immediate review. Someone has reached out to you directly at your email address on file on 4/3/26 and are awaiting your reply with the information needed to get this fixed.
Good experience
30 de janeiro de 2026
Resposta da PetLink
Hi Karen, thank you for the kind review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Resposta da PetLink
Hi Maureen, thank you for your feedback.
I am very sorry to hear that your experience with our team did not meet your expectations. We take customer service seriously and would like to resolve this immediately. Please contact us directly at petlink@petlink.net so we can make this right.
This pet collar is a game changer
This pet collar is a game changer. I DON'T worry about my cat getting out.
29 de janeiro de 2026
Resposta da PetLink
Hi Hedy, thank you for the great review! We hope your cat never gets out, but if they do, remember you can always call us 24/7 at 1-877-738-5465. We wish you and your kitty the best!
Thank you,
The PetLink Team
Ordered collar got it quick loved it
29 de janeiro de 2026
Resposta da PetLink
Hi Gloria, thank you for the lovely review! Happy you received your collar in a timely manner. We wish you and your pets the best :)
Thank you,
The PetLink Team
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