Petradar Opiniões 584

Resposta da Petradar

17/02/2025

Hi Mabelle,

Thank you for your review! 😊 I’m really glad to hear that everything went well. We always aim to make it as easy as possible for pet parents to get the visibility they need.

If there’s anything else we can do to support you, please don’t hesitate to reach out!

Wishing you and your furry friend all the best,
Alexandra🐾

Resposta da Petradar

17/02/2025

Hola Wendy!

Muchísimas gracias por tus palabras y por tu calificación. 🥰 Nos alegra saber que nuestra plataforma te ha sido útil. Esperamos de corazón que tu peludito esté sano y salvo en casa!

Si alguna vez necesitas algo más, aquí estaremos para ayudarte.💕

Un abrazo,
Alexandra🐾

Resposta da Petradar

14/01/2025

Dear Marina,

I’m truly sorry to see your review, especially after the time and effort we dedicated to addressing your concerns and explaining our service in detail.

As I mentioned in our private correspondence, the ads you purchased ran as promised, reaching thousands of views and targeting the specific area where your pet was lost. I tried my best to explain to you the difference between a social media post and paid advertisements. Despite my attempts, it seems we were unable to satisfy your expectations.

Accusing us of dishonesty undermines the dedicated work we do every day to assist pet parents in their time of need. Your ads were delivered in full, and as such, a refund was not possible...

While I understand the frustration of searching for a missing pet, I’m genuinely glad that your furry friend is back home safe and sound. That is always the ultimate goal, and I am happy to know that your story had a positive ending.

If there’s anything further I can clarify, I remain available to assist.

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear Sahar,

Thank you so much for your kind review!

Wishing you and your beloved pet all the very best, and remember, we’re always here if you ever need us again! 💕

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear pet parent of Toby,

Thank you for your feedback, though it’s unfortunate it comes with such a negative spin despite the extensive time and care we devoted to addressing your concerns in our private communication.

You sarcastically acknowledged the value of my responses, but I’ll take it as a compliment - after all, detailed explanations don’t write themselves, nor do they come from a manual as you suspected, or a team that lacks transparency or commitment.

I repeatedly explained that Meta provided an estimated audience size of 30,000 users in your chosen radius. It is mathematically impossible for 8,000 views to reach all 30,000 users. If the data provided by Meta is inaccurate, it does not mean we “hide behind it,” but rather, we rely on global advertisement titans to deliver geotargeted campaigns to the best of their ability...
Meta's platform delivered over 8,000 views within the radius you selected, verified and tracked—whether those individuals were in your direct circle is, unfortunately, beyond anyone’s control.

While we aren’t magicians, we did exactly what we promised and tried our absolute best to assist you during a stressful time. Your claims of dishonesty, however, are both unkind and unfounded.

That said, I genuinely value every piece of feedback, even when it’s harsh. Honest input helps us refine and improve the services we offer to pet parents in need, and for that, I thank you.

Wishing you all the best,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear Elena,

Thank you so much for your wonderful feedback! I'm thrilled to hear that our materials played a part in bringing your beloved dog back home. It’s moments like these that remind us why we do what we do.

If you ever need our help again, know that we’ll be here for you every step of the way.

Sending you and your furry friend all the love and best wishes in the world! 💖

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear Ashraf,

Thank you so much for your incredibly kind words! We are deeply committed to helping pet parents like you, and knowing that we could make a difference means the world to us. 💕 Your kind words inspire us to keep doing our best to support families in need.

If there’s ever anything more we can do for you, we’re always here.

Wishing you and your beloved furry friend all the best!

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear LV,

Thank you so much for taking the time to leave such a kind review! It truly means so much to know that our service provided the support and ease you needed during such a tough time.

If there’s ever anything else we can do to help, please don’t hesitate to reach out.

Wishing you and your beloved pet all the best! 💕

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear Jesamine,

Your kind words brought such a smile to my face - thank you so much! Knowing that we could provide even a little bit of hope and support during such a challenging time means so much. You’re truly such a compassionate and thoughtful pet parent, and it’s been our pleasure to assist you.

Please remember, you’re never alone in this. If you ever need us again, we’ll always be here for you and your precious furry family members. 💕🐾

Best wishes,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Hello,

Thank you so much for your kind feedback! It’s wonderful to hear that our support met your expectations. Your words mean a lot to us!

If you ever need assistance again, please don’t hesitate to reach out - we’re always here for you and your furry family members. 🐾

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Hallo,

Wat een geweldig nieuws! 🎉 Ik ben zó blij om te horen dat jullie kat weer veilig thuis is. Bedankt voor je lieve woorden en het vertrouwen in ons. Het betekent heel veel voor ons dat we een verschil hebben kunnen maken. 💕

Als je ooit nog hulp nodig hebt, weet dat we er altijd voor je zijn.

Wens jullie heel veel knuffels en geluk samen met jullie kat!

Warme groeten,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear Sen,

Thank you so much for your thoughtful words! I’m so glad to hear that the updates supported you during such a challenging time.

If you ever need us again, please don’t hesitate to reach out. We’ll always be here to assist you.

Wishing you and your beloved pet a future filled with love, joy, and peace. 💕

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Beste Woi Chong,

Heel erg bedankt voor je lieve woorden! Het betekent ontzettend veel voor ons om te weten dat we er voor je konden zijn in deze moeilijke tijd. Je vertrouwen en waardering raken ons diep, en we blijven klaarstaan om je te helpen mocht je ons in de toekomst weer nodig hebben.

Ik wens jou en je geliefde huisdier al het beste toe. 💕

Hartelijke groeten,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear Jeremy,

Thank you so much for your wonderful feedback! 😊 I’m so glad you found our tools easy to use!

If you need any further support or assistance, don’t hesitate to reach out.

Sending my best wishes to you and your furry friend! 🐾💖

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Beste Anne-Marie,

Bedankt voor je feedback. Ik begrijp je zorgen en waardeer de kans om dit te verduidelijken.

Om toegang te krijgen tot gedetailleerde advertentiegegevens direct van het advertentieplatform van Meta, moet je een adverteerder zijn met een geregistreerd bedrijfsaccount. Wij doen echter ons uiterste best om deze gegevens zo transparant mogelijk te maken voor onze diereneigenaren via het dashboard dat wij aanbieden. Dit dashboard geeft real-time updates over de prestaties van de campagne, waaronder het aantal weergaven dat je advertentie heeft bereikt. Ons team heeft veel moeite gedaan om deze tool te ontwikkelen, zodat je zoveel mogelijk inzicht hebt in hoe jouw campagne verloopt.

Als er iets specifieks is dat je graag wilt bespreken of verduidelijkt wilt hebben, aarzel dan niet om contact met ons op te nemen.

Met vriendelijke groet,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear Angela,

Thank you so much for your kind words! 🌟 I’m delighted to hear you had a great experience. Supporting pet parents like you is at the heart of everything we do!💖

If you ever need assistance again, we’re always here for you. Wishing you and your furry friend all the best!

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear Mak,

Woohoo indeed! 🎉🐾 I’m so thrilled to hear that your pet is back home where she belongs. Thank you for letting us be part of your journey - it means the world to us.

If you ever need us again, we’ll be here for you.

Wishing you both endless happy moments together! 💕

Warm regards,
Alexandra 🐾

Resposta da Petradar

14/01/2025

Dear Seva,

Thank you so much for your kind words! 🐾 It makes us so happy to know that we were able to support you quickly during such a stressful time.

Please don’t hesitate to reach out if you ever need help in the future - we’re always here to assist. Wishing you and your furry friend lots of love and happiness! 💕

Warm regards,
Alexandra 🐾