Petsfit Opiniões 

Resposta da Petsfit

10/08/2026

Dear Dr. Jones,

Thank you for your feedback, and we sincerely apologize for any frustration you've experienced.

However, we would like to respectfully clarify a few points for full transparency:

Regarding product fit: The dimensions of our seat extender are clearly listed on our product page. We always encourage customers to measure their vehicle's backseat space before purchasing to ensure compatibility. We are sorry to hear that the product did not fit your vehicle as expected — but we want to assure you that the product itself has been designed and tested for standard vehicle dimensions.

Regarding the return process: Our return policy clearly states that for non-quality-related returns, the customer is responsible for return shipping costs. This is standard practice for many online retailers and is clearly communicated on our website.

Regarding the return address: We do not require returns to be sent to China. Our return address is in California, USA — which we provided to you in our very first response to your return request.

Regarding response time: We received your return request on [日期] and responded the following day with return instructions and the CA address. We do acknowledge that due to the time zone difference, our response may not always align with US business hours — we are actively working to improve this.

We stand behind the quality of our products and have many satisfied customers who use our seat extenders without issue. Nevertheless, we want to resolve this matter for you. Please check your email — our support team has reached out to assist you with the return.

Sincerely,
The Petsfit Team

Resposta da Petsfit

3/08/2026

Thank you so much for your kind words and for coming back for a second order — that truly means the world to us! 🐾

We're so glad to hear that you loved the product and that our team's responsiveness and fast delivery made your experience a smooth one. That's exactly what we strive for every day.

We can't wait to serve you again. Thank you for being part of the Petsfit family!

Warm regards,
The Petsfit Team

Resposta da Petsfit

3/08/2026

Thank you so much! 🐾 We're so happy to hear the car seat is a hit — comfort and easy installation are exactly what we aim for. Safe and happy travels to you and your furry passenger!

Warmly,
The Petsfit Team

Resposta da Petsfit

30/07/2026

Thank you so much for being such a loyal Petsfit customer — three items is amazing! We're truly honored to have earned your trust.

It's wonderful to hear that the car seat has become a daily favorite for both you and your kitten! Consistency in quality is something we work very hard to achieve, so your kind words mean a lot to our entire team.

We look forward to serving you and your furry companion for many more adventures to come. Thank you again for taking the time to share your experience!

Resposta da Petsfit

30/07/2026

Thank you so much for this incredibly kind and thoughtful review! 🧡

It has been an absolute pleasure working with you. We truly believe that the best partnerships are built on trust and authenticity, and seeing Asher genuinely enjoy our products is the highest compliment we could ever receive.

Knowing that our team's support has made you feel like part of the PETSFIT family means the world to us. Your creativity and passion for what you do inspire us, and we're so grateful to have you on our side.

We look forward to many more collaborations and adventures with you and Asher!

With gratitude,
The PETSFIT Team

Resposta da Petsfit

30/07/2026

Thank you so much for sharing your experience! 🐾

Hearing that your girls are happy and comfortable during both short drives and long road trips is exactly what we hope for with every Petsfit car seat. Knowing that it gives you peace of mind while keeping them safe means the world to us.

It's wonderful to hear that the installation was easy and the design has been a hit with your furry passengers! This is the kind of feedback that reminds us why we do what we do.

Thank you for being such a wonderful part of the Petsfit family. Safe travels to you and your girls — we hope you have many more happy adventures together!

Warm regards,
The Petsfit Team

Resposta da Petsfit

30/07/2026

Thank you, Garfield! 🧡 It means so much to us that you and your human chose Petsfit.

Hearing that you can tell we truly care about comfort and quality is the best compliment we could ask for — because we really do! We're so happy Garfield is loving the gear, and we can't wait to continue being part of your adventures.

Give Garfield a scratch behind the ears for us!

Warmly,
The Petsfit Team

Resposta da Petsfit

30/07/2026

Wow — thank you so much for this incredible review! 💜

Reading your words truly touched our hearts. As a team that pours our passion into every design, hearing that you see our commitment to safety, comfort, and quality means more than we can say.

What makes us especially happy is knowing you've noticed our care for pets in need. That's something we hold very close to our hearts, and knowing it resonates with pet parents like you makes it all the more meaningful.

Your trust and loyalty — being a pet parent with so much experience and still choosing us — is the highest honor we could ever receive. Thank you for standing with us and for sharing your honest perspective.

We're so grateful to have you as part of the Petsfit family. Here's to many more happy adventures with your furry companions! 🐾

With deep gratitude,
The Petsfit Team

Resposta da Petsfit

30/07/2026

Dear Yuri,

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.

However, we would like to clarify the timeline of your order for full transparency:

June 27 – You placed your order.

June 29 – We sent you an email informing you that the item was temporarily out of stock due to high demand, with restock expected in early August. We offered you two clear options: wait for restock, or cancel for a full refund. We also stated that if we did not receive a reply within 3 days, we would assume you preferred to wait.

July 11 – You contacted us requesting a refund.

July 13 – We processed your full refund.

We regret that our email may have been missed or filtered into your spam folder, but we want to assure you and everyone reading this that we did reach out proactively and responded promptly when you contacted us.

Your refund has been completed. We sincerely apologize for the inconvenience caused by the stock shortage, and we are actively improving our inventory communication to prevent similar situations in the future.

Petsfit Support Team

Resposta da Petsfit

30/07/2026

Thank you for your patience. After we received your first message on June 6, we responded immediately via email. It appears our reply may have been mistakenly filtered into your spam folder, for which we sincerely apologize.

Regarding your refund: Since the original payment method can no longer accept a return, we have issued a full store credit to your Petsfit account for the exact amount of your order. This credit is now available and has no expiration date.

If you prefer a different way to receive this refund, please contact us directly at support@petsfit.com — we are happy to work out an alternative that you're comfortable with.

We respect your privacy and will not ask for any personal payment information through any channel.

We sincerely apologize for the frustration this situation has caused.

Resposta da Petsfit

30/07/2026

Hello,

Thank you so much for taking the time to share your detailed feedback and for being understanding in the end. We truly appreciate that.

We are very sorry to hear that you received a backpack with a damaged part. That is absolutely not the quality we stand for, and we apologize for the disappointment it caused.

We also want to deeply apologize for the delay in our response. After we looked into this, we realized that we could not find any previous customer service record from you in our system. This leads us to believe that your initial message may have been sent to a different channel, such as Amazon's internal messaging system, which unfortunately is not integrated with our direct support email. Please know that if we had seen your message, we would have responded immediately.

We are glad we could eventually arrange a refund for you. Regarding the $8 difference you mentioned: this was likely a currency conversion adjustment between your bank and our payment processor, rather than an intentional deduction. We regret any confusion this may have caused.

Your feedback is invaluable in helping us improve. Thank you again for giving us the chance to make things right.