Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver mais
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Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver mais
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Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
A empresa respondeu
Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Informações de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,5
Excelente
402 opiniões
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Resposta da Petshop Direct
Thank you for your wonderful review. We’re pleased everything went smoothly and that you were happy with your purchase.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
It’s always a pleasure to receive such positive feedback. Thank you for your support, and we look forward to serving you again!
Kind regards,
Petshop Direct Team
Very disappointing and zero communication.
Before my parcel arrived I noticed 2 invoices with different numbers in my emails. I checked my bank account and there were 2 separate payments taken. I looked at my order and confirmation emails and, as I expected, there was 1order for 1 item and confirmation of the same.
A few days later 2 identical items arrived in separate packages, with the 2 invoice numbers as per the emails. While I was awaiting delivery I made 4 phone calls across 3 days to their number, which states, 'we're here to help' - well they're not. I got an answering service each time saying they were unavailable and to leave my number for a call back. How many call backs have I had? Yep, precisely none. I now have the rigmarole of attempting to return one package in the vain hope that I'll get a refund. I won't be holding my breath, nor will I be using Petshop Direct again.
2 de setembro de 2022
Resposta da Petshop Direct
Hi
Thank you for your recent orders and the trust pilot feedback.
The reason you’ve received 2 different parcels is because you’ve placed two different orders 1 minute apart from each other. We do not know what has happened at your end and the reason behind, but we suspect a network issue or loss of internet connection at your end. You might have tried to contact us over the phone but unfortunately we had all our staff engaged in taking calls.
Recent bank holiday and Royal Mail strikes came with an increased number of customers contacted us. We always aim to answer calls when possible.
Checking our data base there is no email communication or message left via our website where we could have answer and resolve the situation. We understand your frustration and on this occasion I apologise for the delay in sorting this issue.
Return form and prepaid return label provided to return the duplicate order for a full refund.
Kind Regards
Petshop Direct Team
Excellent service
17 de agosto de 2022
Resposta da Petshop Direct
Thank you Sheila for your feedback. Glad that we meet your expectations. We hope to see you again.
Petshop Direct Team
Very pleased with my items
Very pleased with my items. Easy to order and was delivered very quickly.
14 de agosto de 2022
Resposta da Petshop Direct
Hi Sharon
Lovely to read your feedback and we glad that your parcel made it quickly.
Thank you for vising our online shop and hopelly will see you in our birck and mortar store.
Thank you
Petshop Direct Team
Great item speedily delivered
10 de agosto de 2022
Resposta da Petshop Direct
Thank you for your wonderful 5-star review! We really appreciate your support and are delighted you had a great experience with us.
Kind regards,
Petshop Direct Team
Pet shopping
Great online shop had everything i was looking for, good prices arrive on time
9 de agosto de 2022
Resposta da Petshop Direct
Many thanks for your lovely feedback. We’re so pleased you were happy with your order and the service you received.
Kind regards,
Petshop Direct Team
High quality quick delivery
Very helpful staff. high quality items. Super quick delivery Would highly recommend
5 de agosto de 2022
Resposta da Petshop Direct
Thank you for taking the time to leave us such a positive review. We really appreciate your custom!
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank Stuart for choosing us and for sharing your feedback. Regards Petshop Direct Team
Great prices and quick delivery.
18 de julho de 2022
Resposta da Petshop Direct
We are glad to hear your feedback. Have a great summer Regards Petshop Direct Team
Timber leather collar
Great product just as stated, and same with delivery arrived within allocated time frame.
14 de julho de 2022
Resposta da Petshop Direct
Hi Elesha,
Thank you for choosing us and for sharing your feedback with our community. The Ancol Timberwoolf Leather Collar is indeed a great collar made in UK.
Regards Petshop Direct Team
Easy to order quick responses and fast…
Easy to order quick responses and fast delivery. Good product
13 de julho de 2022
Resposta da Petshop Direct
Hi Peter. Lovely to hear your feedback about our services and Royal Mail attemting the delivery super fast, that's why have chosen them as our carier.
Regards Petshop Direct Team
Quick delivery and alot cheaper than my…
Quick delivery and alot cheaper than my local petstore
11 de julho de 2022
Resposta da Petshop Direct
We’re delighted to hear you had a great experience with us. Thank you for the 5 stars and for choosing Petshop Direct!
Kind regards,
Petshop Direct Team
Excellent service and products
8 de julho de 2022
Resposta da Petshop Direct
Thank you for your kind words. It’s always great to hear that our customers are happy with their orders and our service.
Kind regards,
Petshop Direct Team
As always prompt delivery.
15 de junho de 2022
Resposta da Petshop Direct
Thanks so much for your fantastic feedback! We’re pleased everything went smoothly and look forward to serving you again.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you for your brilliant 5-star review! We’re delighted you were happy with your experience and really appreciate your support.
Kind regards,
Petshop Direct Team
First class prompt customer service
13 de junho de 2022
Resposta da Petshop Direct
Many thanks for taking the time to leave us such lovely feedback. We’re so pleased everything went well with your order.
Kind regards,
Petshop Direct Team
Exellent!
Ordered Julius K9 IDC harness from Slovenia. Great quality, Fast service and delivery, good price. Thank you!
8 de junho de 2022
Opinião espontânea
Resposta da Petshop Direct
Hello Polona. Firstly thank you for shopping with us from Slovenia. Yes indeed the Julius-K9 Harnesses are great quality and loved by many dog owner.
We hope we'll see you again in the future.
Best Regards
Petshop Direct Team
very quick service
8 de junho de 2022
Resposta da Petshop Direct
Thank you for sharing your feedback with us.
Many thanks to our courier Royal Mail for the fast service and they also play a part in the delivery process.
Thank you for choosing us and hope to deal again in the future.
Best Regards
Petshop Direct Team
The lead was too big and I couldn't…
The lead was too big and I couldn't manage the catch, so had to send it back. There was a problem with the return label also, as it did not state the postcode, nearly had to come home again and look it up, but post office were kind enough to find it for me and write it on. You might want to look at that for future reference.
7 de junho de 2022
Resposta da Petshop Direct
Hello Elizabeth. Thank you for your feedback. We've received your email Sunday and our team replied on Monday with the Return Form. The full return address and the return form can be found on our website: https://petshopdirect.co.uk/returns/
If you have any other questions please contact us at: info@petshopdirect.co.uk
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