Patrick gave me the time to explain my westie's specific needs and advised me thoughtfully and carefully. He suggested options available and advised me thoroughly. He gave me expert accounts of the pr... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My dog strained a ligament in back leg, vet said extremely minimal movement for 8 weeks, so I bought the innopet stroller which arrived promptly. It is absolutely brilliant, light, beautiful engineeri... Ver mais
I had a fantastic experience with Pets Own Us. The price was great, and getting 10% off was an added bonus! POU were fantastic to deal with, with very prompt and helpful replies via their WhatsAp... Ver mais
I contacted the company when I was investigating buying a buggy for my elderly dog. I got a swift response, with lots of useful info and advice. I ended up buying a model they pointed out , which was... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.
Informações de contacto
128 City Road, EC1V 2NX, London, Reino Unido
- +447742933386
- support@petsownus.co.uk
- petsownus.co.uk
4,9
Excelente
173 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service
Brilliant service. Kept in touch Re shipment. Highly recommend.
22 de abril de 2025
Resposta da petsownus.co.uk
Appreciate the recommendation—means a lot! Let us know if you need anything else. 🐕🦺
Knowledgeable friendly and efficient…
Knowledgeable friendly and efficient service
26 de abril de 2025
Resposta da petsownus.co.uk
Thanks so much Michael! Really glad to hear you were happy with the service received and thanks for taking the time to leave a review.
Great Service
Great Service - thank you Andrea. Quality products at good prices. I would definitely recommend them. Prompt and attentive with any enquiries. Many thanks
20 de abril de 2025
Resposta da petsownus.co.uk
Hi Julie, thank you so much for the lovely review! 😊 We're really glad to hear you were happy with the service and the products – Andrea will be thrilled to hear your kind words!
It means a lot to us that you'd recommend us, and we’re always here if you need anything in the future.
Thanks again for taking the time to share your experience!
Caring and compassionate
We had ordered a pushchair for our beautiful boy Percy, however he went over the rainbow bridge before it was due to arrive. Andrea was able to cancel the order, even though it was already with the carrier.
10 de abril de 2025
Resposta da petsownus.co.uk
Hi Deedee, thank you so much for your kind words. We’re so sorry to hear about your beautiful boy Percy — sending you all our love during such a difficult time. 💛
Andrea and the team were truly touched by your message, and we were more than happy to help however we could. If there's ever anything else you need, please don't hesitate to reach out.
Take care, and thank you again for taking the time to share this.
With love, Pets Own Us
We bought a where's winnie car dog bed…
We bought a where's winnie car dog seat for our cocker spaniel who is very anxious about travelling. I purchased the blue car seat and got an email back to say it was out of stock and told me the ETA on a blue seat or I could swap it for the green one which they sent a link and photo to show. I chose the green as we were due to travel in the next few days. The delivery was very quick (next day). Our dog absolutely loves his seat for the car. He fell asleep in it quite a few times. Andrea who dealt with it all and was efficient and kept us informed. We could also track our order which was great so we knew when to expect it as they used DPD who give you a 1hr slot. Would definitely buy again from petsownus.
13 de abril de 2025
Resposta da petsownus.co.uk
Hi Nicola, so glad to hear your pup’s loving his new ride — even if it turned out to be the green model! Sounds like he's already turned it into his own little nap-mobile 🐶💤
Big shoutout to Andrea for keeping things running smoothly — she’ll be chuffed to hear your kind words. Thanks again for the support, and we’d love to see you (and your co-pilot) back soon!
Cheers, The Pets Own Us Team 🚗🐾
Excellent service
Excellent service - fantastic product. Andrea went above and beyond to keep us informed. Thank you.
9 de abril de 2025
Opinião espontânea
Resposta da petsownus.co.uk
Thanks so much for the kind words! We're really glad you loved the product and had a great experience. Andrea will be thrilled to hear your feedback – she’s awesome like that! 😊 Appreciate you taking the time to share!
I had a very good experience with Pets…
I had a very good experience with Pets Own Us. I have a Malamute who has arthritis in her joints and the start of spondylitis in her back. I knew I wanted the Innopet Hercules 2.0, I had been tempted to buy it for over 2 years but I was told by family members that buying this buggy was a huge waste of money and my girl would not go into the buggy. After yet another small slow walk around the block with my girl, watching her struggle, enough was enough! We were both stuck at home, no decent walks to enjoy, I was feeling it mentally, it was getting me down and I knew my girl was fed up too. And guess what? My girl did take to the buggy, she jumps in on her own after a day of putting treats inside it before the day I took her out for the first time. My girl really enjoys being pushed around, it has made a massive difference to both our lives. We are out on our jaunts everyday now. I was only able to get this buggy because Pets Own Us gave the option of paying in 3 via PayPal, without this, there is no way I could afford to get my dog what she needed. The buggy arrived well packaged and communication with Pets Own Us Team members was a positive experience.
1 de abril de 2025
Opinião espontânea
Resposta da petsownus.co.uk
Thank you so much for sharing your story.
It really means a lot to hear how the buggy has helped both you and your girl. It’s never easy seeing our pets slow down, and we’re so glad you trusted your instincts. Knowing she took to it so well and that you’re both enjoying your walks again is just brilliant.
Thanks again for your kind words — we’re really happy we could help.
Wishing you many more good days together,
The Pets Own Us Team
Fantastic
Absolutely a great pet buggie, fast delivery, easy to assemble, on the whole a great product and company
28 de março de 2025
Opinião espontânea
Resposta da petsownus.co.uk
Thanks a ton for the lovely review! So happy to hear you’re loving the pet buggie and that everything was smooth from delivery to setup. We really appreciate the kind words—give your furry buddy a cuddle from us!
A great company to deal with
A great company to deal with. I found Pets Own Us after researching InnoPet strollers. Purchased the Allure model and am delighted with it. This well-made stroller was delivered very quickly by Royal Mail and is perfect for my 13-year-old Shih Tzu, who is slowing down with age but still enjoys going out. It was very easy to assemble thanks to the instruction video on the Pets Own Us website. A very helpful company.
26 de março de 2025
Opinião espontânea
Resposta da petsownus.co.uk
Thanks so much for the lovely review Nick! We’re really happy to hear you found us while researching and that the Allure stroller is working out perfectly for your Shih Tzu – sounds like they’re still living their best life! 😊 Glad the video helped with the setup too. If you ever need anything else, you know where to find us!
So happy 😁
I found this company by accident and I'm so pleased I did. I got a great product at a really good price.
28 de setembro de 2024
Opinião espontânea
Resposta da petsownus.co.uk
Hi Julie,
Thank you so much for the fantastic review! 😊 We're thrilled to hear that you stumbled upon us and even happier that you’re pleased with your product and the price. Your satisfaction is what we strive for, and it’s wonderful to know we hit the mark for you. If there’s anything more we can do or if you need assistance in the future, please don’t hesitate to reach out!
Pet Stroller for Dachshunds!
Thank you for our wonderful pet stroller. It was very easy to assemble and it looks really smart with its red and black fabric. It is for our holiday next month so it has not yet been 'pet tested'. However our doggies have enjoyed short rides in it around the house!
The customer service was excellent from start to finish. Thank you
1 de agosto de 2024
Opinião espontânea
Resposta da petsownus.co.uk
Thank you for sharing your positive experience with our pet stroller! We’re thrilled to hear that it was easy to assemble and that you love its stylish design. It’s great to know your doggies are already enjoying rides around the house. We’re confident it will make your upcoming holiday even more enjoyable. We also appreciate your kind words about our customer service. Thank you for choosing us, and we look forward to serving you again in the future!
Good design
Very sturdy and well designed stroller, easy to assemble
16 de julho de 2024
Opinião espontânea
Resposta da petsownus.co.uk
Thank you for taking the time to share your feedback! We're thrilled to hear that you find our stroller both sturdy and well-designed, and that you had an easy assembly experience. Your satisfaction is our top priority, and we're glad to know our product met your expectations.If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Pets Own Us Team
Doggy Ride mini Trailer and Tow arm for Britch
We are very happy with it easy to assemble. We haven’t had chance to use because of weather but we know are dog will love it. We already have one for other dog and our new dog as tried it. Much improved since we bought our last one which is 8 years old. Would use this company again. Thank you PETSOWNUS.
4 de julho de 2024
Opinião espontânea
Resposta da petsownus.co.uk
Hi Christina,
Thank you so much for your kind words and for taking the time to share your experience with the Doggy Ride Mini Trailer and Tow Arm. We’re thrilled to hear that you found it easy to assemble and that you’re pleased with the improvements since your last purchase.
We hope the weather clears up soon so you can start enjoying it with your new dog. It’s great to know that you’re satisfied with both the product and our service. We look forward to serving you again in the future!
Best regards,
The PETSOWNUS Team
Fantastic Customer service
Merlin (German Shepherd) has enjoyed a years trouble free walking in his Walking wheels wheelchair, over time and many miles the Knuckles started to relax and allowed the uprights to sag outwards.
I contacted Andrea who was straight on the case and I received replacement Knuckles within 2 days, free of charge.
I can't praise Petsownus enough for their customer service and response time. Fantastic!!!!!
Keep up the good work 👍
3 de julho de 2024
Opinião espontânea
Resposta da petsownus.co.uk
Dear David,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Merlin has been enjoying his Walking Wheels wheelchair and that Andrea was able to resolve the issue with the knuckles quickly. Providing excellent customer service and support is a top priority for us, and it’s incredibly rewarding to know we’ve met your expectations.
Thank you for your kind words and for choosing Petsownus. We look forward to continuing to support you and Merlin in the future!
Best regards,
The Pets Own Us Team
Excellent repairs service
My front wheel on my Innopet Hercules broke, a replacement was sourced, invoiced and despatched inside 4 days. Excellent service
22 de junho de 2024
Opinião espontânea
Resposta da petsownus.co.uk
Thank you for your kind words! We're thrilled to hear that we could quickly address the issue with your Innopet Hercules front wheel. Providing efficient service is our top priority, and we're glad we met your expectations. If you need any further assistance or have any more questions, feel free to reach out. We appreciate your support!
Best regards,
The Pets Own Us Team
Andrea made it so much easier to buy a…
Andrea made it so much easier to buy a wheeled trolley for my dachshunds as I had very specific requirements and she was brilliant and very patient!
Sadly I didn’t find one in the style that I wanted due to a size problem!
I absolutely recommend buying from Petsownus and I will definitely try again when I can find a carrier that works for my dogs. Anna
24 de maio de 2024
Opinião espontânea
Resposta da petsownus.co.uk
Hi Anna,
Thank you so much for your kind words! We’re delighted to hear that Andrea was able to assist you effectively and that you found her support helpful. We’re sorry to hear that the style you were looking for wasn’t available in the right size, but we appreciate your recommendation and understanding. We’re committed to finding the perfect solution for you and your dachshunds, so please don’t hesitate to reach out again in the future. We look forward to helping you find the ideal carrier for your dogs!
Best regards,
The Pets Own Us Team
Problem solved …
I had a problem collapsing my City Hopper Dog Pram and the customer service was incredible: they followed up with a video from InnoPet that helped solve my issue (which turned out to be user error on my part).
The pram is fantastic. Great quality. I was just closing it wrong, but they were very understanding and patient and the video sorted it all out, so I can't recommend them higher.
23 de maio de 2024
Opinião espontânea
Resposta da petsownus.co.uk
Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service team was able to assist you effectively and that you’re enjoying your City Hopper Dog Pram. It’s great to know the video helped resolve the issue. We appreciate your kind words and recommendation. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your pram!
Best regards,
The Pets Own Us Team
innopet stroller
After having innopet stroller on loan for 3 years I decided to purchase exact same model, very disappointed as it is not as sturdy, they have swapped the useful cup holder for Velcro attached bag which doesn’t stay on and all 3 wheels have rusted badly within matter of months, after many emails they have replaced 1 wheel! Much inferior quality to previous version.
16 de outubro de 2023
Opinião espontânea
Resposta da petsownus.co.uk
Thank you for sharing your feedback, and I’m sorry to hear about your experience with the recent stroller purchase. We appreciate your loyalty over the past three years and understand how disappointing it can be when a product doesn’t meet your expectations.
We’re sorry to hear about the issues you’ve encountered with the sturdiness, the cup holder replacement, and the rusting wheels. We strive to maintain high-quality standards, and it sounds like we missed the mark in this instance. Your feedback about the wheel rusting and the cup holder will be taken seriously as we work to improve our products.
Regarding the wheel replacement, I apologize for the inconvenience this has caused. We’ll review our procedures to ensure a more effective resolution in the future.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
The Pets Own Us Team
A few issues but resolved eventually.
I ordered an extension kit to our dog bike trailer, over a month ago, the initial order arrived quite quickly But!
It was not the correct one for our trailer, so a conversation took place and the item was picked up and the correct one promised within 7 working days. It took over a month to arrive
Despite reminders from me I received little to keep me informed….
The order was apparently coming from Holland and eventually arrived, only for me to realise that the two handlebar mounts were missing from our Doggyride mini. I contacted Andrea and explained, she did some digging and 10 days later, fresh from Holland and without further charge, the missing mounts were delivered. Despite our initial issues with Petsownus, the end result is we have a fully functional bike and buggy Doggyride. Thanks to Andrea for the extra effort to get it sorted. This review has been edited favourably because of the ‘extra mile’ traveled to resolve the earlier issues.
22 de setembro de 2023
Opinião espontânea
Resposta da petsownus.co.uk
Thank you for taking the time to share your feedback. We sincerely apologize for the initial mix-up and the delay in getting the correct extension kit to you. We understand how important it is to receive your order promptly and accurately, and we're sorry for the inconvenience caused.
We're glad to hear that Andrea was able to resolve the issue and that you now have a fully functional Doggyride setup. Your patience and understanding throughout this process are greatly appreciated.
If there's anything else we can assist with or if you have any further questions, please don't hesitate to reach out.
Thank you once again for your support and for giving us the opportunity to make things right.
Best regards,
The Pets Own Us Team
They canceled my order.
Ordered online with them and had a very strange call from them a few days later.
Next I get a email saying they have canceled the order.
They must not want to sell stuff.
Edit. Thanks for your response 14 months after I posted this.
5 de maio de 2023
Opinião espontânea
Resposta da petsownus.co.uk
Thank you for your feedback. We apologize for any inconvenience caused by the cancellation of your order. Our team takes fraud prevention very seriously to protect all our customers and our business.
Occasionally, we must cancel orders when our security checks flag potential issues. We understand this can be frustrating, and we assure you it is not a reflection of our desire to serve our customers.
If you believe your order was mistakenly flagged, please contact our customer service team at support@petsownus.co.uk so we can assist you further.
Thank you for your understanding.
Best regards,
The Pets Own Us Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.