The item is tracked to arrive in a month - but never arrived. I would not recommend this company at all. The order was never delivered, despite the company’s claim that it was delivered only to a spec... Ver mais
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Order placed 6 weeks ago has still not arrived. Repeated attempts have been made to contact Customer Service - but no response ever received. I can't understand how a company can stay in business a... Ver mais
A empresa respondeu
DO NOT order from this company. They charged my account and two months later, no word, updates, response to my inquiry on when dog jackets would arrive. SCAM company -- I'm not going to order anything... Ver mais
Same experience as everyone else. Order items totaling almost $100 and they stated they would provide a full refund and nothing ever happened. Tried calling the phone number on the email and they sa... Ver mais
Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- +1 888 89 25150
- office@petyfy.com
- petyfy.com
1,1
Muito mau
206 opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Ordered a coat for my 55 lb dog
Ordered a coat for my 55 lb dog. Went by the measurements, said a large. I waited a long time, paid way to much money for it and it won't fit my 12 lb cat. I wrote to them and they wrote back telling me they needed to speak to someone about it. Haven't heard a word. I am contacting the BBB.
8 de janeiro de 2021
Opinião espontânea
FRUSTRATION
I ordered and received a dog coat. It was too small. I contacted Petyfy who said to keep the smaller jacket and donate it to someone. They said that they will send the next larger size at no coast to me. I am still waiting for info on this. I have sent numerous emails and tried their Chat service to no avail. Customer service is terrible. Totally frustrated.
8 de janeiro de 2021
Opinião espontânea
Only giving one star because I’m forced…
Only giving one star because I’m forced to give it. I placed an order on 12/10 ORDER PETYFY#30183 . Was given an order number and tracking number. Yet the tracking number goes NOWHERE!! Tried emailing this company several times without response. Wish I had seen these reviews before ordering. Will be calling my credit card company to report fraud/scam. Do NOT buy from this place without a doubt a scam!
8 de janeiro de 2021
Opinião espontânea
Never again.
I I ordered the winter waterproof coat that doubles as a harness for my golden retriever puppy. I placed the order on 12/1/2020. I got a tracking number, order number, and the money came out of my account. I haven’t received the product yet. I’ve emailed and done the online chat system multiple times now with no reply back. And when I track my item, it’s just a mess. Last it said 12/28/2020 Item will arrive on time, then it didn’t arrive. 12/29/2020 Item will arrive late. It hasn’t updated the time stamps since then and at this point I just want my money back. I don’t even want the coat anymore since this has been such a hassle and a headache.
8 de janeiro de 2021
Opinião espontânea
I received Tucker's coat and it was so…
I received Tucker's coat and it was so nice but I ordered the wrong size and I liked it so much I purchased another one a little larger. I will be donating the first one to animal rescue.
7 de janeiro de 2021
Opinião espontânea
Terrible experience - back pack style dog…
I purchased a back pack style dog carrier for my 3 legged poodle. It lasted a week and the straps detached from the back pack. Complete junk. impossible to fix. What a waste of money.
7 de janeiro de 2021
Opinião espontânea
Still haven't received my item! I ordered my dog coat in the beginning of December and I am yet to receive the coat! The money has been taken from my account go figure! I guess I was scammed !
I think this company is a scam!
They take your money and you get no product. I ordered beginning of December and still don't have my item, yet they have my money. Don't order from them if you work hard for your money like I do. Your better off shopping local.At least you leave with your product you paid for. I'm sick of being ripped off by these so called companys !!! Word of mouth is everything people! Lets shut them down! Stop giving them our money and shipping money !!!!! These people are scam artists! I have already accepted that I will never get my items I have ordered from them. I just hope they had fun with MY MONEY ! I hope you spent my money well ! My order # 29303 through petyfy doesn't help me find my order!
Thanks for ripping me off prtyfy !
Your just one of many !
Annette BECKETT
7 de janeiro de 2021
Opinião espontânea
My experience was the WORST I have ever experienced online!
My experience was the WORST! ZERO is my rating! Had I known that the item was not only made in China, but shipped from China, I would not have purchased it. In addition to taking 23 days to arrive, my 2XL dog jacket was way too small for my 35 lb terrier. I needed 5 more inches for it to meet on her back to zip! I took all the measurements prior to ordering, and matched her measurements with the size chart. She was between sizes, so I ordered UP. DO NOT BUY FROM THIS COMPANY...A REAL SCAM!
7 de janeiro de 2021
Opinião espontânea
BUYER BEWARE..........
I ordered a jacket for my dog and have been waiting and waiting. Winter will be over before it will come or may never come. This can't be a legitimate company. No one to call and this online chat is getting old. I want my merchandise or a REFUND. I will not pay for something I do not have. Terrible customer service. Save yourself aggravation and DO NOT ORDER FROM HERE!!!
7 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hello Ron,
I tried to pull up your order using your name, and found out you placed your order about 3 weeks ago.
We really do apologize for the delay, we are doing our very best to expedite the shipment and communicate to whom that can possibly help us to deliver your package as soon as possible. Sometimes there are things that are not within our control or out of our hands rest assured, the fulfillment of your order is our top priority.
As per checking, the reason for the delays in shipment are in destination country’s protocols once received in customs they have to process the parcel's gateway that takes some time to have our clearance processed and forwarded to local delivery.
Usually our shipping time takes only 8-15 days maximum (delays and customs processing are included). But due to holidays and some other protocols needing to be obtained we are having this issue. We are hoping for your kind and understanding.
Thank you and have a great day!
Scam "company" - Worst customer service ever
Order placed 6 weeks ago has still not arrived. Repeated attempts have been made to contact Customer Service - but no response ever received. I can't understand how a company can stay in business after treating its customers so shoddily. Save your self a lot of frustration and don't bother even trying to place an order - they will take your money but fail to deliver. Giving them a 1-star review only because I could not give them ZERO stars!
6 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hi Bruce,
Hope all is well! I am extremely sorry that you had such a terrible experience with us.
We care about serving our customers and we have always believed that we leave no stone unturned to make it possible. Unfortunately, it seems like that’s not the case as we couldn’t keep you happy
I tried to pull up your order using your full name unfortunately, I got no luck! there are more than 10 customers in our system that have the same last name as you have.
I just need some details with your order so we can locate it using the full name or email address etc you've used upon purchasing.
We are reaching out and asking for your kind consideration and understanding. We understand that our customer support could very well not meet your quality standards and for that, we would like to see what we can do to make it right.
Rest assured that we will make sure you receive the item you paid for. In case the package is lost or returned, we will gladly issue a full refund or send out a reshipment.
Thank you so much for your time.
Waterproof Jacket
First let me say be prepared to wait. They ship out from China. It took 3 months to receive my order. I bought a medium water proof jacket with the attached harness. I bought medium for my 12 pound mixed breed terrier. It fits perfects. The product is well made.
6 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hello Peggy, all of us here are very thrilled about your experience with our product and we thank you so much for sharing and how much you liked it and give so much joy for your lovely dog. Thank you for your trust and for choosing Petyfy always. We loved to send you VIP coupon as well. Have a great day!
Avoid at all costs
As many others have noted, horrible customer service. I’ve been waiting over a month for our order. I have no idea what’s going on as several emails to customer service have been outright ignored. Winter will be over by the time I get this thing. Avoid this company at all costs — not a legitimate operation.
6 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hi Mel,
Thank you so much for providing the information I need to pull up your order in our system.
We always prioritize our customer support to the best of our ability, but as much as we want to satisfy our customers, sometimes there are things that our hands are tied to situations such as this due to our policies. And for that, we are asking for your kind consideration and understanding. We understand that our customer support could very well not meet your quality standards and for that, we would like to see what we can do to make it right.
Again we truly apologize for the inconvenience caused and we are hoping for your kind consideration and understanding.
I sincerely apologize due to holiday orders we may experience delays.
I am closely monitoring your order and I will keep you posted.
______________________________________
UPDATE:
We already contacted USPS for this and they addressed the delays updating the tracking link, you'll notice in a few days the tracking link will jump off and the item transported to the final destination and will be OUT FOR DELIVERY. --It's actually a known issue due to Holiday orders
Very poor customer service
Very poor customer service. Have sent 5 emails only 1 answered several weeks ago. That 1 answer asked me to take a photo of the coat showing that it was too small. What would a photo prove, that it is too small?
6 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hi David, my name is Pearl, thank you for providing us this feedback. I completely understand how frustrating this must be for you. I am extremely sorry that you had such a terrible experience with us.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that we respond a little late during this time and has prevented you from achieving customer satisfaction and that we have fallen short of your expectations.
I have relayed this feedback to the rest of my team and can assure you that this mistake won’t happen in the future.
I pulled up your emails and replied to it with size chart, please let me know what size would be a good fit for your dog so I can immediately process a replacement for you at no cost.
Still waiting
Hi i am also still waiting for my order. I was charged and still no product. I was told a customer service rep would look into my order and get back to me, and that hasn't happened yet. I hope the product is good quality.
Carole lavoie
5 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hi Carole, I hope you're doing fine. I've tried to pull up your order using your full name hoping that I got the correct order number. I've found out it arrived at USPS Facility Lancaster Pa.
I will send the full details to your email address *****seeker****@aol.com. We are asking for your kind and understanding during this time of holidays orders been extremely huge and we coordinate with USPS and with the local courier facility.
We truly apologize for the delays we already contacted USPS and they already addressed this matter.
Rest assured that we will make sure you receive the item you paid for. In case the package is lost or returned, we will gladly issue a full refund or send out a reshipment.
----
UPDATE:
I've sent you the details of your order and please let us know how would you like to proceed. Thank you so much!
Hi still waiting on my order
Hi still waiting on my order
XMAS Mega Sale
ORDER PETYFY#35900
I was charged and still have not received my order. I would like to know where is my order and if it didn’t ship I want a refund.
Janice Manetta
4 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hi Janice, hope you are doing well. I pulled up your order and found out it is currently in transit.
I will send the full details to your email address ***dge****@gmail.com We are asking for your kind and understanding during this time of holidays orders been extremely huge and we coordinate with USPS and with the local courier facility.
We truly apologize for the delays we already contacted USPS and they already addressed this matter.
Rest assured that we will make sure you receive the item you paid for. In case the package is lost or returned, we will gladly issue a full refund or send out a reshipment.
----
UPDATE:
I've sent you the details of your order and please let us know how would you like to proceed. Thank you so much!
Ann Rosenbaum
Hi. I am writing this review in hopes of getting a response. I ordered at dog coat on 12/13. I haven’t received or had any tracking information to this day. I have repeatedly called, wrote emails to office@petyfy, and as to date 1/3/21 haven’t received any communication. I am more than frustrated. Order number is the only thing I received. Please help🙏🏻
Edited : I have emailed you numerous times with my order number and contact info included. Without listing my email and/or phone number here as part of a review for all to see, how am I to get that info to you. Please check your email for my emails. Or give me useable contact info so we can move this conversation to something more private.
4 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hello Rose, hope you are doing fine. I've tried to pull up your order using your full name and I got lucky and found it. I am more than happy to assist you with your order and would love to send you the details you mentioned above. Unfortunately, the reason you haven't received any of those details because you missed providing your email address . You might need to check your mobile number as well because we make sure send those details to the number you've provided upon check out.
I am looking forward to hear from you soon and send you details over email.
Thank you so much and have a great day!
I purchased a jacket for my dog on…
I purchased a jacket for my dog, on 12/16/2020 my credit card was charged. I received a text confirmation and tracking number. While their ad showed a delivery date of 12/26/2020. It is now 1/3/2021 and it appears my order is somewhere in China. I will be leaving town in a few days and will not be back until the end of March, so I really have now idea what to think about this company. I may revise my review if it comes before I leave town.
3 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hello Michael, hope you are doing fine. I've tried to pulled up your order using your full name and I got lucky and found it. I am more than happy to assist you with your order and would love to send you the details you mentioned above. Unfortunately, the reason you haven't received any of those details because you missed providing your email address . You might need to check your mobile number as well because we make sure send those details to the number you've provided upon check out.
I am looking forward to hear from you soon and send you details over email.
Thank you so much and have a great day!
--------------------------------
Thank you, Michael for providing the details, I updated your order details with your email address you should've receive a notification with the current status of your order. If you need further assistance please let us know and we are more than happy to assist you with. :-)
I ordered got charged never received…
I ordered got charged never received email with receipt or tracking did get a text saying thanks for your purchase - ordered 12/13/20 - is now 01/02/21 and have not heard a thing from them except multiple buy now emails.
2 de janeiro de 2021
Opinião espontânea
Resposta da Petyfy
Hello Susan, my name is Pearl. I am more than happy to assist you with. I need some details with your order so we can locate it using full name or email address etc you'ved used upon purchasing. We look forward to hear from you soon and we'd love help to know more about your package. Rest assured that we will make sure you receive the item you paid for. Have a great day! :-)
I wish I would have seen this sight and…
Update: HORRIBLE! HORRIBLE! HORRIBLE!
See my updates that follow!
I wish I would have seen this sight and all the negative reviews before I placed my order.
I will be updating my experience on multiple social networks including here and BBB after I see how my experience goes. I will give progressive updates! I will start you at 2 stars and will decide if you move up from here as it pertains to my experience moving forward. I hope it will change to a 5 star and that most of these reviews are wrong and I can be a voice to change that opinion!
Update January: As of today I do not have a shipment coming to my home nor have I received anything as of yet. If I do happen to receive the item I will update again. Patiently Waiting!
Follow update for February 2021-
I placed my order in December. I have not received any item and no satisfaction for the undelivered item thus far. This is a horrible experience and a scam of a so called company. They took my money but NEVER sent my product. Very irritated!!
31 de dezembro de 2020
Opinião espontânea
Resposta da Petyfy
Hello Erika, thank you so much for your review. If I'm not miskaen with the order number I pulled up under Erika Hymel. I see here that you just ordered recently and we thank you for that. We always aim for customer satisfaction and for that we just wanted to set your proper expectation about our shipping times nowadays to inform that we are receiving high volume of orders and USPS already addressed the issue. Rest assured that we will make sure you receive the item you paid for. Happy Holidays!
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