Über 2,5 Stunden Verspätung für den Flug von Manila nach Bangkok und dann durfte man noch 2500 Peso bezahlen weil der Koffer statt 20 eben 24kg hatte, ich hatte aber selbst nach meiner Ankunft in Man... Ver mais
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If this is the only airline you have to choose from, consider switching to a ship or traveling by car between continents, it will be more convenient for you... I really can't figure out who came up... Ver mais
terrible online booking. My date of birth in the app and in the website (login via desktop) are different. The flight you see available in the website is not appear in the app. When you try to book... Ver mais
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Very disappointed with the Philippine airline service at the desk in Manila. Charged me 4000+ pesos for the extra hand carry (7kg) that I kindly requested to be allowed as checked luggage as Brisbane... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The Flag carrier of the Philippines. The Heart of the Filipino. Asia’s First and Longest-Serving Airline.
Informações de contacto
Pasay, Filipinas
- philippineairlines.com
1,5
Muito mau
539 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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Very good experience and the new…
Very good experience and the new a350-1000 have a big screen in business class and comfort the lavatory was very clean the flight was all ok and on time and I have a very good experience the crew was polite and every thing went smoothly
17 de agosto de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Kewei. Thank you for sharing your experience with us! We’re delighted to know you had a pleasant flight and enjoyed the comfort of our new Airbus A350-1000, including the spacious Business Class screen and clean lavatory. We’re also glad to hear that our crew was polite and that everything went smoothly and on time. We truly appreciate your kind words and look forward to welcoming you on board again!
Missing Baggage / Airline Staff Lying / No Compensation, No Accountability
I was on a domestic flight from Manila to Iloilo. They had a delayed flight PR2143. My original ticket was PR2149. But they merged our flights and changed our boarding pass to PR2143. When we arrived at Iloilo Airport, our baggage could not be found. They gave no assurance to their customer, no accountability, no compensation. They just don’t care whatsoever. Moreover the PAL staff from Manila lied to us that our baggage will come together with this flight. I am so stressed. I still have medical condition Bells Palsy and my medicines are in my baggage.
19 de agosto de 2026
Opinião espontânea
Resposta da Philippine Airlines
Thank you for bringing this to our attention, Rof. We understand how frustrating it must have been to arrive in Iloilo without your baggage, particularly since your medication was inside. We regret the uncertainty and additional stress this caused you.
We have checked that our Baggage team has already coordinated with you regarding the delivery of your luggage. We appreciate your patience while this was being addressed, and we hope to provide you with a smoother experience on your future travels.
Cannot check in online
Cannot check in online, two separate lines for bag drop off and check in and no guidance for which line to get into. Only have 1.5 hrs to check in and the line is longer than that. We were at the airport early before they started checking in and still will be in a rush to get to the plane. Poor management and poor communications.
13 de agosto de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Doink. We’re sorry to hear about your experience with the check-in process. We recognize how frustrating it must have been to arrive early, yet still encounter long queues and unclear guidance on which line to join for check-in and bag drop-off. We also acknowledge the added stress of having limited time before your flight and needing to rush to the gate.
We’d appreciate the opportunity to review your concern further. Kindly send us a direct message through our official Instagram or X account, @flypal, along with your booking details. Thank you for giving us the opportunity to help. We look forward to hearing from you.
The worst airline ever
I was travelling with different airline and philipine airline is the worst airline ever. Delayed flight causing missing the transit flight and end up I needed nearly 40 hours flight plus waiting time only arrive destination. For flight longer than 9 hours, there is no screen on board . They asked us used our phone or ipad to connect in-flight entertainment but there is no charger for our devices. Ended up sitting down for nearly 9 hours without any entertainment. This is the worst experience we experience, never again for this airline.
10 de agosto de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Eng Pey Key. We understand how frustrating and exhausting it must have been to have your flight delayed, miss your connecting flight, and spend nearly 40 hours traveling and waiting before reaching your destination. We also understand how disappointing it was to have limited in-flight entertainment options, especially on a flight of more than nine hours without a way to charge your device.
We’d appreciate the opportunity to review your case further. Kindly send us a direct message through our official Instagram or X account, @flypal, along with your booking details. Thank you for giving us the opportunity to help. We look forward to hearing from you.
SEQUENCE OF EVENTS WITH PHILIPPINES…
SEQUENCE OF EVENTS WITH PHILIPPINES AIRLINES (PAL) TICKET PURCHASE AND CANCELLATION
1) May 8, 2019 - I purchased the ticket (UE2JGU / 0792400926149)
2) May 20, 2019 - Cancelled the ticket
3) May 22, 2019 - My Chase Account (ending in; 1053) and Chase ATM Card (ending in: 3891) were both CANCELLED and CLOSED! I informed PAL numerous times about this fact!
4) June 20, 2019 - PAL sent my $1,255.62 Refund to my card ending in 3891. NOTE: CHASE BANK has CONFIRMED that any refund sent to a CANCELLED CARD/ACCOUNT would be immediately REJECTED/RETURNED back to PAL. I have been explaining this to PAL for almost SEVEN years now! I DID NOT receive any refund!
5) July 24, 2026 - I went to CHASE Bank today and got the following three letters; a) Letter showing exactly when account (ending in: 1053) was closed (May 22, 2019). b) Chase Bank Statement of May 03 through May 21, 2019 showing on Page 4 the 05/10 Card Purchase on 05/09 to Pa Ar Ecom USD Pasay Card 3891 for $1,529.62. c) Chase Bank Statement May 22, 2019 through May 22, 2019 (this is the FINAL Chase Bank Statement because the account was now CLOSED).
The only thing PAL can do now is to FINALLY send me my refund to my new WELLS FARGO account!
NOTE: I already filed the above complaint on the Philippine Airlines website on July 24, 2026 but no response back from them (Reference#: 03878055)
24 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Tony. Thank you for taking the time to share your experience and the detailed timeline of your refund concern. We understand how frustrating it must have been to pursue this matter for such a long time, and we appreciate you bringing it to our attention.
Please be assured that we are reviewing your case and will be reaching out to you via email regarding your refund. We are also coordinating with the appropriate team to further assess the information you have provided.
We appreciate your patience and understanding while we work on your concern.
My flight PR2150
My flight PR2150, was delayed by two hours on July 28 to Manila from Iloilo. When we finally took off, we attempted to land several times and the pilot kept abandoning.
He almost bounced the plane and crashed.
Then diverted the plane to Clark which is about 400 km away...
Been stuck on the runway at Clark now for 2.5 hrs with no return solution in sight.
I hate this airline and will never fly with them again. Now i understand the 1.5 rating.
28 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Mark. Thank you for sharing your experience. We understand how frustrating it must have been to experience the delay of your flight and the extended wait following the diversion.
While your departure from Iloilo was delayed, the subsequent diversion to Clark was necessary due to unfavorable weather conditions affecting landing operations in Manila. When weather conditions do not meet the required parameters for landing, our flight crew may need to perform a go-around or divert to an alternate airport. Although we recognize that this can be unsettling for passengers, these decisions are made to ensure the flight is operated under the appropriate operating conditions.
Please be assured that our pilots undergo extensive training and are fully qualified to manage situations such as these in accordance with aviation procedures. We understand the inconvenience caused by the unexpected diversion and appreciate the patience shown throughout the experience.
Thank you for your understanding and for choosing to fly with Philippine Airlines. We truly appreciate your trust and hope to provide you with a smoother journey on your future travels.
Resposta da Philippine Airlines
Hi, 石井. Thank you for taking the time to share your feedback. We are sorry to learn that you were unable to complete your online check in and experienced technical issues with the system.
We are here to help. Kindly reach out to us through any of our available support channels so we can look into your concern and assist you further. You may contact us through our Contact Us page at flypal.com/contactus.
We appreciate your feedback and look forward to assisting you.
Worst airlines
Terrible, terrible airline! Flew Philippines airlines multiple times and not once I had a positive experienced. Always late, never on time! Constantly changed my flight schedule! Recently they changed my departing dates 4 times, sometimes you won’t even know it until you check in and on top of that it was delayed 4 hrs and delayed again going home!!! It sucks that they are the only airlines that have direct flight from international airport to Iloilo airport. Otherwise, I would never fly Philippines airlines! From here on, we will definitely avoid flying Philippines airlines at all costs. They really don’t care. Enough is enough, to many excuses! Tired of it!!!
16 de junho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Thank you for bringing this to our attention, Mary Jo. We regret to hear that you've encountered multiple flight disruptions during your travels with us. This is certainly not the experience we want for our passengers.
We'd like to review your experience and assist you further. Kindly send us a direct message through our official Instagram or X account, @flypal, or email us at wecare@philippineairlines.com with your booking details.
Thank you for giving us the opportunity to help. We look forward to hearing from you.
Worst airline I’ve ever flown
Worst airline I’ve ever flown. Poor customer service, long delays, lack of communication, and an overall frustrating experience. The staff was unhelpful when problems came up, and resolving issues took far longer than it should have. I would not recommend Philippine Airlines (PAL) and will choose a different airline for future trips.
24 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Mykel. Thank you for taking the time to share your feedback. We understand how frustrating it must have been to experience long delays, limited communication, and difficulty getting the support you needed. We can see how these challenges affected your overall journey, and we appreciate you bringing them to our attention.
We'd appreciate the opportunity to review your experience further. Kindly send us a direct message through our official Instagram or X accounts at @flypal, or email us at wecare@philippineairlines.com. Our team will be glad to assist you.
Thank you for your patience and understanding.
Cancelled our flight last minute
Cancelled our flight last minute, been rebooked the next day and been given no detail of where are hotel will be for the evening and been stranded now for
hours and hours. Keep saying it’ll be 1-2 hours to process but still nothing ! Had premium economy available but wanted to charge 23k pesos for tickets for a 1 hour flight! Just grant us a quick travel voucher!! Poor poor service
After 13 hours and still no resolution we booked our hotel again and you confirmed it’s not covered !!! Seriously this company is an absolute joke.
The booking was made under melody cabardo
19 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Neil. Thank you for bringing this to our attention. We understand how frustrating it must have been to experience a last minute flight cancellation and then wait for updates regarding your hotel accommodation. We appreciate you taking the time to share your experience with us.
We want to assure you that we are here to help. Our airport team will be reaching out to you via email shortly to assist you with your hotel accommodation and coordinate any support you may need.
We appreciate your patience and look forward to assisting you.
Could have been handled better
The website doesn't allow you to buy luggage and kiwi says that you need to buy it with Philippines airways.
You can buy it upon check in but it's 10 dollars a kilo.
The staff were great but again, I think this is a company policy that makes money through tricking the customer.
Welcome to the Philippines.
18 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Thank you for sharing your experience, Abdel. We understand how frustrating it must have been to be unable to purchase additional baggage in advance, especially when you were referred between different booking channels.
Please note that Prepaid Baggage may be purchased up to at least 4 hours before your scheduled departure through our available channels, including our official social media pages and hotline. Once this window has passed, any additional baggage is subject to the applicable airport excess baggage charges.
We're pleased to hear that our staff provided you with great service, although we understand that the difficulty in arranging your additional baggage affected your overall experience. We also value your feedback regarding the baggage purchase process, as it helps us identify opportunities to improve the overall customer experience. Thank you for flying with Philippine Airlines, and we hope to have the opportunity to serve you again.
Boarding passes... get your act together PAL
We landed in Bangkok at 5:30 am. As we are business class passengers we were looking forward to accessing the Miracle lounge to spend our 7 hours in transit. However, when checked in online we were told to pick up boarding passes at the counter. The transfer counter cannot issue boarding passes until 10:30 am. So, we are waiting for 5 hours to access boarding passes to access the Miracle lounge, unacceptable disorganisation on the part of PAL. Very poor customer service.
18 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Jackie. Thank you for sharing your experience with us. We understand how disappointing it must have been not to access the lounge during your 7-hour transit while waiting for the check-in counters to open.
We'd appreciate the opportunity to look into your concern further. Kindly send us a direct message through our official Instagram or X account, @flypal, so we can review your case and assist you accordingly.
Thank you for giving us the opportunity to help. We look forward to hearing from you.
Serious delays
I flew two times with Philippine Airlines. Both got delays. One with 11 hours! Because of that, I had to reschedule my next flight, which costs me 300 EUR. And they just sent an email to inform me. Not even an apology! Unbelievable!
17 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Tuan Long Ho. Thank you for bringing this to our attention, and we regret to learn about your experience.
We understand how frustrating it must have been to experience delays on both of your flights, especially when one significantly disrupted your travel plans and resulted in additional expenses for your onward journey. We also recognize your disappointment with the lack of timely communication.
We'd appreciate the opportunity to review your case further. Kindly send us a direct message through our official Instagram or X account, @flypal, along with your booking details.
Thank you for giving us the opportunity to help. We look forward to hearing from you.
Avoid if you value customer service and…
Avoid if you value customer service and getting your money back.
My husband and I flew with Philippine Airlines to the Philippines for our honeymoon. Before travelling, I paid online for checked baggage for our two large backpacks because it was significantly cheaper than paying at the airport.
Despite having paid in advance, we were told at check-in that no baggage had been booked and were forced to pay the baggage fees again. We had no choice if we wanted to board our flight.
After returning home, I contacted customer services. They investigated the matter and admitted that the error was entirely on their side. They approved a full refund and assured me it would be processed within 45 days.
That refund never arrived.
Since then, I have sent multiple follow-up emails over several months, and they have simply ignored me. It’s unacceptable to admit responsibility, promise a refund, and then completely stop responding. Customers should not have to spend months chasing money that the airline has already acknowledged they owe.
The most disappointing part isn’t the original mistake errors happen. It’s the complete lack of accountability afterwards. Once they had admitted fault, I expected them to honour their commitment. Instead, I’ve been left out of pocket and ignored.
Based on my experience, I cannot recommend Philippine Airlines. If something goes wrong, don’t expect timely communication or for promised refunds to be paid without an exhausting chase.
9 de março de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, M C. Thank you for taking the time to share your experience. We understand your concerns regarding your prepaid baggage and the delay in the processing of your refund.
We recognize your concerns regarding the delays in communication and the handling of your refund request. Feedback such as yours is important to us, as it helps highlight areas where we need to improve the experience we provide to our passengers.
We would appreciate the opportunity to review your experience further. Kindly reach out to us through our official Instagram or X account, @flyPAL, or email us at wecare@philippineairlines.com so we can look into your case and provide further assistance.
If i could give this airline a zero i…
If i could give this airline a zero i would but there is no rating for that. Lets start with the switching of planes, when you pay for extra legroom and they switch to smaller planes and you dont get what you pay for, but get no refund... Then there is the constant rebooking, or rescheduling with no compensation. On top of the gaslighting that the crew puts you through after youve explained your situation and make you feel like its your fault. This by far is the worst airline i have ever been on in regards to service and customer satisfaction. I wonder why after all the bad reviews and lousy service they remain in business, not to mention they are more expensive than that of their competing airlines in the region. Shame that they call themselves the flagship of the country
10 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Earlbhert. Thank you for taking the time to share your feedback with us. We understand your concerns regarding the schedule changes, seat assignments, and the overall experience you had during your journey.
We take comments like yours seriously, as they help us identify opportunities to improve the service we provide to our passengers. Our team will be reaching out to you via email to further review your concerns and provide the appropriate assistance.
Thank you for your patience and understanding.
To start with ..
To start with ... what I like about PAL, the customer service over the phone were very patient, helpful and knowledgeable. They know how to troubleshoot concerns/issues.
UPDATED REVIEW BASED FROM AFTER-FLIGHT EXPERIENCES:
Earlier, I posted a review based on my experience prior to my departure flights. I would like to retract my complaint and review I made and apologize to the staff behind the counter at Cebu Airport. I should have not let my frustration overpowered my sensibility. PAL, thank you for making our flights safe and comfortable in spite of my Rt knee problem by providing seats with legroom. Thank you.
10 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Julah. Thank you for taking the time to update your review and share your recent experience with us.
We’re glad to know that our Reservations team was able to assist you with patience and professionalism, and we appreciate you recognizing their efforts.
We also appreciate your thoughtful acknowledgment of our team at Cebu Airport. It means a lot to us that you took the time to revisit your experience. Thank you for allowing us to be part of a safe and comfortable journey, and we're glad that the additional legroom helped make your trip more comfortable.
We've also sent you an email regarding your feedback and the remaining concern you raised. Thank you for your trust and for choosing Philippine Airlines. We look forward to welcoming you on board again.
Caution: Baggage-luggage limited.
I booked a flight from Manila to Cebu after flying to Manila via Cebu Pacific a month earlier. I had 4 check bags that needed to return with me. All weighing about 32k. After several contacts and 2 phone calls, I was informed I could only bring a maximum total weight amount of 50k and could not purchase or prepay for any addition luggage or weight. Therefore I would have to leave 3 of my pieces of luggage in Manila. I'd purchased the ticket and spent an additional 2000 php on baggage weight increase along with exit row seat 900 php. I asked for a refund and was advised the seat upgrade and prepaid baggage fee would not be refunded. I received 2300 php back out of the 7500 php paid. Cebu Pacific allows you to purchase 3 bags when booking and additional at the airport-no limit.
3 de julho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Randell. Thank you for taking the time to share your experience with us. We understand how frustrating and inconvenient it must have been to learn that not all of your checked baggage could be accommodated, especially after making arrangements for your trip.
Please allow us to clarify that only one prepaid baggage allowance may be purchased per passenger, per sector, with a maximum total allowance of 50 kg. Additionally, each individual checked bag must not exceed 32 kg in weight. We understand that this was not the experience you expected, and we appreciate you taking the time to share your feedback.
We understand that you received a partial refund, and we would appreciate the opportunity to review your concern further. Kindly send us a message through our official Instagram or X account, @flypal, so we can look into your case and assist you accordingly.
Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you on board again and provide you with a smoother and more seamless travel experience.
Baggage not transferred to connecting…
Baggage not transferred to connecting flight.
Booked a 2 leg flight with Phillipine Airlines from Japan to Manila, then a transfer from Manila to Melbourne.
My checked baggage was not transferred to the Australian leg.
The result being having to deal with a third party baggage service called Dnata.
My issue with Phillipine Airlines was during the online booking of flights there was no mention of checked baggage timelines or suggestions.
At Manilla airport the airline was not organised enough to give me any documentation or support.
My suggestion is to pay the extra for a direct flight if you can.
Phillipine Airlines just fobbed me off to the third party service.
Horrendous
28 de junho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Jib. Thank you for sharing your feedback. We are sorry to learn about your experience and the inconvenience you faced when your checked baggage did not arrive with you on your connecting flight to Melbourne.
We understand how frustrating it is to arrive at your destination without your belongings, especially after a long international journey. We also regret that the support and information you received at Manila Airport did not give you the assistance and reassurance you needed during the situation.
Your comments about the lack of information regarding baggage transfers during the booking process and your experience at the airport are valuable. We will share them with the appropriate teams as we continue reviewing opportunities to improve our communication and service.
We would appreciate the opportunity to review your experience further. Kindly reach out to us through our official Instagram or X account, @flypal, or email us at wecare@philippineairlines.com so we can look into your case and provide further assistance.
Thank you for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in Philippine Airlines.
Please don’t book any flight for this…
Please don’t book any flight for this one. They have online check in and when you already got everything in digital boarding and other document they still wanted to get a hard xopy of the documents. System sucks . Still need to fall in line eon baggage just to get boarding pass. Even if you have Nothing to be dropped.
30 de junho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Anthony. Thank you for taking the time to share your experience with us. We understand how frustrating it can be to queue at the airport despite having completed online check-in and having your travel documents available digitally.
Please know that our airport team is required to verify travel documents and complete certain checks before passengers can proceed to boarding. These procedures are in place to help ensure a smooth travel experience and compliance with travel requirements.
We appreciate you sharing your feedback, as it helps us better understand our passengers' experiences and identify opportunities to enhance our services. Thank you for flying with Philippine Airlines, and we hope to have the opportunity to provide you with a more seamless experience on your future travels.
We had bad experience in Philippine…
We had bad experience in Philippine Airlines recently, our flight schedule at June 21 2026, 7:20 am PR 410 Seoul to Manila, We arrived in Inchon Airport at around 4am morning . Then we found out at 5:30;am the flight was cancelled by searching in the website,we ask the information counter to confirm and they try to call Philippine Airlines but NO Response. They send ask to the office Philippine Airlines but is closed, They put a contract number in front the door and we try call but is useless because no one answered
The worst was NO notification at all we received by email or message
By searching our shelf we found out they rebooked out flight at 8:30 pm.
We stayed more than 12 hours in the airport and our plan was not been accomplished .
NO HELP from Philippine Airlines at all !!
21 de junho de 2026
Opinião espontânea
Resposta da Philippine Airlines
Hi, Helen. Thank you for taking the time to share your experience. We understand how frustrating and disappointing it must have been to arrive at the airport as scheduled, only to learn that your flight had been cancelled without receiving any notification. We also recognize the inconvenience of having to remain at the airport for more than 12 hours and the disruption this caused to your travel plans.
This is certainly not the experience we want for our passengers, and we appreciate you bringing these concerns to our attention.
We would like the opportunity to review what happened, including the flight cancellation, the communication sent regarding your booking, and the assistance provided at the airport. We are here to help and will do our best to address your concerns.
Kindly send us a direct message through our official Instagram or X account, @flypal, or email us at wecare@philippineairlines.com with your booking details. Once we receive your details, we will personally look into your case and provide the appropriate assistance.
We appreciate the opportunity to assist you and look forward to hearing from you.
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