The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums aff... Ver mais

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Matt , customer advisor He was compassionate towards myself while dealing with my late moms enquiry, he was polite, efficient and explained every to me and what he thought was best going forward wit... Ver mais
Kind and patient letting me speak. Very kind about the loss if my beautiful husband. Calm and to the point. Nothing was problematic - he put me at ease as he was above all - human which is the most... Ver mais
Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... Ver mais
Informações sobre a empresa
Escrito pela empresa
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Informações de contacto
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Reino Unido
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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The gentleman I spoke with was very…
The gentleman I spoke with was very helpful understanding and very polite in fact gave me a reassurance
Very helpful and a pleasure to talk to.
Very helpful and a pleasure to talk to.
True professionalism
Unfortunately I can’t remember the ladies name but she explained everything clear, understandable and explained all options I could could contact them with if I needed any future help. Very professional.
The gentleman was very kind
The gentleman was very kind, he explained everything to me and and treated me with empathy and respect on the loss of my husband.
Donna was very sympathetic and showed…
Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Made a difficult phone call so much easier. Please pass on my thanks again to Donna
Dealing with accounts for a deceased…
Dealing with accounts for a deceased friend.
The agent was nothing short of brilliant.
Very sympathectic and understanding and showed great empathy.
Very well done to the agent involved
Spoke to 2 different gentleman and both…
Spoke to 2 different gentleman and both were extremely polite and very helpful
amazing company
amazing team showed a lot of compassion. helped me after loosing my husband. lovley professional people thank you so much well done.
Lovely friendly staff,
Lovely friendly staff,
Totally understands the situation that you are in.
Easy to talk to.
Financial
Very easy to talk to and explained everything to me in plain English
Excellent customer service
Excellent customer service from start to finish. Malcolm on the team spoke with incredible compassion, patience, and understanding. They took the time to listen to the situation and explained everything clearly. Their kindness and genuine willingness to help made a real difference today. It's refreshing to receive such professional and caring customer service. Thank you for your outstanding support.
Late Wife's Estate
I received a letter regarding my late Wife. I called the company aprehensive of what it was concerning. I spoke with a very nice Lady who appeared to be very knowledgeable and helped me reach a satisfactory outcome.
The Lady's manner was very calm and reassuring. She offered her condolences, which was nice and I appreciated it. I can't think what else to say, apart from, I would like to thank the Lady for being so nice and putting my mind at rest.
Thank you
Efficient and kind after the death of…
Efficient and kind after the death of my husband in helping dealing with his estate.
Lovely lady
Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber.
I am dealing with my sons estate so need another telephone number / whatsapp/ email to discuss the problem please

Resposta da Phillips & Cohen Associates (UK) Ltd.
Great service very good customer support
Great service very good customer support
Matt was amazing
Matt was amazing! He really helped and reassured me. This is how “perfect” customer service should be. Thank you
Ciaran was amazing very sympathetic and…
Ciaran was amazing very sympathetic and professional. This was in relation to my late father and he dealt with me amazingly. Sorry if the spelling of his name is wrong.
Extremely efficient
The gentleman I spoke to was very very efficient. Informative. Showed compassion. Answered my queries in a professional manner. Very good experience with them
My experience
Both the agents I spoke to today were very kind and considerate of our loss. Especially the lady I spoke to secondly was very compassionate. sensitive matters as this need this kind of understanding and kindness and I would like you to personally thank the lady I spoke to.
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