Excellent communication and very fast service. We had lost the key at Alton towers and within a couple of hours we had a new key made and were able to enjoy the rest of our day
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Leia as opiniões dos outros
Just wanted to say I am so happy with the service and how supportive Roxanne was also appreciate how quickly she arranged for Callum the auto locksmith to unlock my car as I had locked the car keys in... Ver mais
Had struggles with my key not starting my car - believe it was the key, the lady on phone Roxanne was very helpful understood my problems and informed me it was my ignition barrel . I took trust in h... Ver mais
Had a problem with my Discovery Sport key system and couldn't work out why there were issues starting the vehicle. Put in new batteries but still no joy - phoned Carla at PCK who suggested the new dur... Ver mais
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Phoenix Car Keys: Your Go-To UK Auto Locksmith Need a quick, reliable auto locksmith in the UK? Phoenix Car Keys has you covered! We're your top choice for expert, friendly locksmith services, offering everything from emergency lockouts to key replacements at competitive prices. Here's why: 24/7 Emergency Service: Locked out? We're here day and night to get you back on the road fast. Skilled Experts: Our experienced team tackles all locksmith needs with precision. Advanced Technology: We use the latest tools for quick, efficient service without compromising your car's security. Fair, Transparent Pricing: Quality service at great prices, with no hidden fees. UK-Wide Coverage: No matter where you are in the UK, we're your local locksmith. Peace of Mind: Fully licensed and insured for your confidence. Choose Phoenix Car Keys for a hassle-free experience and peace of mind every time. Contact us now for service that exceeds your expectations!
Informações de contacto
The Old Mill, Hoveton, Norfolk, NR12 8DA, Norwich, Reino Unido
- 03330065210
- info@phoenixcarkeys.co.uk
- phoenixcarkeys.co.uk
4,2
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354 opiniões
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5* Service Highly reliable and professional
5* Service, Highly Recommended.
I made the nightmare mistake of opening my car boot only and putting items in my boot along with my car keys and shutting it. This happened on Tuesday 22nd July afternoon away from my home and in a compound that was only accessible 8:30 am - 5:00pm and sadly my spare got lost some months back.
Living rurally presents lots of problems for getting call outs to attend but I finally got someone to come on Wednesday . Unfortunately for genuine reasons he was unable to complete the job. Thursday I sat on a train to London spending the whole journey trying to find someone else. At a point of desperation after nearly 2 hours of phone calls and despair I found Phoenix Car Keys.
I was talking to a very comforting lady (apologies I can’t remember her name) but she was so reassuring and promised to get it sorted for me. I then had another conversation with Miles again just calming and super polite and friendly . Because of complexities with my vehicle lock we agreed that Harrison would come today(Sat) at 8:30 am and by 8:45 I was back in possession of my car keys… such a huge relief.
Everything dealing with Phoenix was excellent, very reassuring and professional. They are completely transparent about their charges, once you agree to call out they send you an invoice immediately via WhatsApp and you pay an agreed deposit via a link to confirm booking. Once job is completed you pay locksmith the agreed balance .
Thank you Phoenix Car Keys for helping me out, truly appreciated.
26 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for taking the time to share your experience — we’re really touched by your kind words! 🌟
We know how stressful situations like this can be, especially when you’re far from home and options are limited, so we’re glad we could bring some calm and reassurance. Huge credit to Kelly, Miles and Harrison for making sure everything was handled smoothly.
We're delighted to hear you’re safely back on the road, and it was a pleasure to help. Don’t hesitate to get in touch if you ever need us again! 🔑🚗
— Phoenix Car Keys Team 🛠️
Very efficient service and key returned…
Very efficient service and key returned in superb packaging and well presented
24 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Thanks for the great feedback! 😊
We’re really pleased to hear you were happy with the service — and that the key arrived safely and well-presented. We always aim for those little extra touches!
If you ever need us again, we’re just a message away 🔑📦
— Phoenix Car Keys Team 🛠️
Responded quickly
Responded quickly, came in two hours, very polite and efficient. All done an hour later. Mercedes could not get a new ignition barrel for at least a month. Would highly recommend.
21 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Thanks so much for the brilliant review! 🚀
We’re really glad we could step in quickly and get everything sorted — especially when the dealership wait was so long. Appreciate the recommendation and kind words about our service and team 🙌
Always here if you need us again!
— Phoenix Car Keys Team 🛠️🔑
New van keys
I called needing 2 new keys for my van. They answered straight away, gave me a price, to which I agreed. Their technician, Vlad, rang me within 15 minutes and arranged to meet me at my next job. He arrived when he said he would and I had 2 new keys within 20 minutes.
Great service, can’t fault them!
16 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Thanks so much for your kind words! 🙌
We’re really pleased everything went smoothly and that Vlad got you sorted so quickly — 2 new keys in 20 minutes is a solid result!
Appreciate you taking the time to leave a review — we’re always here if you need us again.
— Phoenix Car Keys Team 🛠️🔑
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Thanks so much! 😄
We’re really glad you had a great experience from start to finish — that’s exactly what we aim for!
Here if you ever need us again 🔑🚗
— Phoenix Car Keys Team 🛠️
Initially my steering wheel was locked…
Initially my steering wheel was locked and I couldn’t get my car to start after searching and being quoted ridiculous amounts by other companies and even questioning some of the integrity towards pricing. Pheonox were able to give me a quote on the spot and arrived next day afternoon. Although there was no indication of when arrival was going to be (just late afternoon) maybe they could give rough time in future, in the end arrival was around 18:20PM. Other than that the chap came and fixed the ignition barrel and new key was given. And was given 12 month warranty on the part which was good. Would definitely recommend especially if you need urgent repair. Thank you again.
17 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Thanks so much for your feedback! 🙌
We’re really pleased we could get your steering issue sorted and provide a same-day solution with a 12-month warranty for peace of mind.
We appreciate the suggestion about giving more accurate arrival times — it’s something we’re actively working on improving. Thanks again for the recommendation and for choosing Phoenix!
— Phoenix Car Keys Team 🛠️🔑
Booked phoenix for car ignition barrel…
Booked phoenix for car ignition barrel repair,came in 3 hours but travelled 140 miles to do the job!! Brilliant service and great price! We're 25 quid cheaper than local garage,would use again if required 👏👏👏
17 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Thanks so much! 👏
We’re really glad you were happy with the service — travelling 140 miles to get you sorted was no problem at all! Great to hear we beat the local garage on price too 💪
We’re always here if you need us again!
— Phoenix Car Keys Team 🛠️🔑
Just used this service and I’d say only…
Just used this service and I’d say only use if you want the worst customer service and you would like to be ripped off. My job was booked for 8am due to me having work at 11.30. I had to wait until 10.06 for the locksmith to come due to his van breaking down. I was told the job was £245+VAT but did not know how much the VAT was until the last minute. I called to just let them know how exactly I’ll be paying, not having an issue with the VAT but just trying to understand where I’m dyslexic. I was verbally attacked not even having the opportunity to reply. I reassured the person on the phone I had no issue with paying but his reply was “The driver will remove the ignition barrel”. I even pleaded that we spoke to me with the same respect I was giving him but could not even finish me sentence. I ended up clearing the balance and being late for work. I paid £294. I’d advice anyone to buy the part you want next time , if to do with ignition barrel it’s around £40-90 on EBay depending on car, then paying a locksmith labour, which would not even touch the sides of what I paid. The actual job was no longer than 30mins. I had patience and understood the reason why the driver was late, but when I wanted to enquire about the VAT I was shut down and told the driver would dismantle my ignition barrel. I have the proof for everything also.
18 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Dear Harmony,
Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet expectations.
We’d like to clarify a few important points for accuracy and transparency:
VAT & Final Price Transparency: The initial quote of £245 + VAT was shared upfront. Once your deposit was received and your booking confirmed, we sent a message outlining the total price of £294 — with a remaining balance of £180 payable upon completion. This is standard practice to ensure customers are fully informed.
Scheduling & Delay: Your appointment was arranged for 8:00am. Unfortunately, our engineer was delayed due to an unexpected van breakdown earlier that morning. While such events are rare, they are outside of our control. We worked to get to you as quickly as possible and appreciate your patience.
Payment Discussion: When you contacted us, our team simply reiterated that the remaining balance of £180 was due at the time of service completion. This is part of our booking policy and helps protect both our engineers and our business. We’re sorry if this conversation felt rushed or if the tone came across as anything other than professional.
Job Duration, Parts & Value: While the on-site time may have been short, our pricing reflects more than just labour. We do not source low-cost parts found for £40 online — we only use reliable, high-quality components that are compatible with your vehicle and come with a full 12-month warranty. The service also includes mobile convenience, diagnostics, programming tools, and ongoing aftercare, which eBay parts and labour-only services do not provide.
We always aim to be transparent, fair, and courteous. Your feedback has been noted, and we wish you all the best going forward.
Kind regards,
The Phoenix Car Keys Team
Professional service at a great price
Rang for quotes for a spare key for my evoque, pheonix were comfortably the best price I got quoted, there service has been very professional and they’re very responsive, contacting them through what’s app. I paid the deposit and was imminently contacted by their locksmith Andy who booked me in at a time that was convenient for me, he arrived on time, was very professional and very good at his job, I would 1000% recommend this company if anyone is looking for a new car key/keys wether that’s because you’ve lost yours or need a spare, I will be a returning customer for the future now, 6 months warranty on the key too which is great, many thanks to pheonix and to Andy!
18 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there! 😊
Thank you so much for your kind words — we’re really pleased you found our pricing competitive and our service professional. We know how important it is to have clear communication and prompt support, so it’s great to hear that WhatsApp worked well for you and that Andy delivered top-notch service on the day 👨🔧🔑
We're delighted to have earned your trust, and it's fantastic to know you'll be back if you ever need us again. Enjoy peace of mind with your 6-month warranty, and don't hesitate to give us a shout if there's anything else we can help with in future.
Thanks again from all of us at Phoenix Car Keys — and especially from Andy! 🚗🗝️🔥
Very quick service
Very quick in getting out to sort my locked car. Arrived within the hour and sorted it out in less than a minute. Thankyou again Thomas!
Recommend to anyone else locked outside of their car!
16 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Thanks so much for your review! We're really glad Thomas was able to get to you quickly and sort everything out in no time 🚗🗝️⏱️
Speedy service is what we’re all about — especially when you're locked out! We'll be sure to pass your thanks on to Thomas, and we truly appreciate the recommendation.
Take care, and don’t hesitate to reach out if you ever need us again! 🙌
Rang up last mintue on a Thursday…
Rang up last mintue on a Thursday evening, in such a panic I’m surprised they managed to understand what I was saying. Polite staff, quickness 10/10 and understanding. Definitely use again (hopefully never need to mind’
Thank you
10 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the lovely review! We’re really glad we could help — especially when things felt a bit hectic! 😊 Our team always aims to respond quickly and calmly, no matter the situation.
Hopefully you won’t need us again anytime soon, but if you ever do, you know where we are! 🗝️🚗
Take care,
The Phoenix Car Keys Team
Fast and efficient, reliable..
Fast response and work carried out without a problem.. happy with the work and doug the auto locksmith was very knowledgeable and friendly... ignition housing stripped and new one fitted within half an hour.. nothing broken.. I'd recommend and use again if needs be.. hopefully new housing lasts..which it should
14 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for the fantastic review! We’re so pleased to hear you were happy with the service — and big shoutout to Doug for getting the job done quickly and professionally 🙌
We’re confident your new ignition housing will hold up well, but if you ever need us again (hopefully not anytime soon!), we’ll be ready to help.
Thanks again for the recommendation!
The Phoenix Car Keys Team 🗝️🚗
Phoenix Car Keys,simply fantastic serviceKeys provide a absolutely…
Phoenix Car Keys provide a absolutely fantastic service,right from the get go,Miles the call handler diagnosed what was wrong with my car(key wouldn't turn in ignition & car was stuck in my garage couldn't move it),He explained exactly what was wrong as its quite a common fault,and reassured me if I went ahead with Phoenix Car Keys they would sort the problem same day guaranteed,and they were as good as their word,the Technician Harrison kept in contact with me throughout the process,when He arrived he explained what the problem was,set to work and He sorted the car in less than 30 minutes.The whole process was absolutely fantastic and they got me out of a very worrying situation as I was literally stuck without my car,10 out of 10 definitely for their service,and I will definitely recommend to family and friends,thank you guys,really appreciate you getting me back on the road
8 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Wow — thank you so much for taking the time to leave such a detailed and kind review! 🙌
We’re absolutely thrilled to hear that both Miles and Harrison provided the level of service we always aim for — clear communication, same-day results, and complete peace of mind. Being stuck without your car is never easy, so we’re really glad we could get you moving again quickly.
Your recommendation means the world to us — thank you again for trusting Phoenix Car Keys! 🗝️🚗
All the best,
The Phoenix Car Keys Team
Prompt response to my online enquiry…
Prompt response to my online enquiry from miles who listened and explained everything to me .
Albert called me and arranged to arrive the same day and is super knowledgeable leaving me with peace of mind knowing I would use them again of ever needed.
5 stars well earnt many thanks again Phoenix and Albert
9 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the 5-star review! ⭐ We're really pleased Miles was able to guide you clearly from the start, and that Albert delivered the kind of expert, same-day service we’re proud of.
Peace of mind is exactly what we aim to give our customers — and it’s great to hear you’d choose us again if ever needed.
Thanks again for your kind words!
The Phoenix Car Keys Team 🗝️🚗
Pretty much a scam would avoid !
Pretty much a scam would avoid !! Booked in for replacement key I sent pictures and confirmed price all good then locksmith came and wanted more money to do it looks like phoenix is a broker and give out jobs communication very poor they will try and get more money out of you
10 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
We're really sorry to hear your experience wasn’t as expected — but we don’t recognise this job from the details provided. To help us investigate properly, please get in touch with your vehicle registration by calling us or emailing info@phoenixcarkeys.co.uk.
At Phoenix Car Keys, we pride ourselves on transparency and fair pricing — and any changes to cost are only ever due to on-site findings that differ from what was originally discussed. We’re not a broker — we work directly with our trusted locksmiths, and your feedback is taken seriously.
Please do reach out so we can look into this and resolve any concerns properly.
Kind regards,
The Phoenix Car Keys Team 🗝️🚗
Helped with a lost car key and stranded…
Helped with a lost car key and stranded car. Above and beyond service as they had to source a specific specialist for older Volvos, he was also exceptional would recommend to anyone
9 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for your kind words! We’re really pleased we could help get you back on the road — especially with a specialist case like an older Volvo 🚗🔧
We always aim to go the extra mile, and it’s great to hear our technician delivered the level of service we’re proud of. Your recommendation means a lot — thank you again for choosing Phoenix Car Keys! 🗝️⭐
All the best,
The Phoenix Car Keys Team
Brilliant help and saved me money and time. Highly recommend this service. Awesome.
Brilliant help
8 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for the great review! We're really glad we could save you both time and money — that’s what we’re here for! 🙌
Really appreciate the recommendation — and we’re always here if you ever need us again.
Phoenix Car Keys 🗝️🚗
Professional and helpful
Wonderfully company and a very good service . I had my ford ignition barrel replaced. This was my first time with this company they gave a good price the job was done same day. Lovely customer service would recommend.
1 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for the kind words! We're so pleased to hear your first experience with us was a positive one — same-day service and great customer care are exactly what we aim for 🙌
Really glad we could get your Ford sorted quickly, and we truly appreciate the recommendation.
Phoenix Car Keys 🗝️🚗
Saved our bacon
After being let down by multiple locksmith services, including the RAC and Mini breakdown, phoenix came through for us promptly, for a reasonable price. And got us out of a real pickle when we locked our keys in the car while on holiday.
Excellent service
6 de julho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
We’re so glad we could save your bacon 🐷 after being let down elsewhere — nothing worse than car key trouble while on holiday! Thank you for the lovely feedback and for trusting us to get you sorted quickly and fairly.
Enjoy the rest of your trip — and we’re here anytime you need us!
Phoenix Car Keys 🗝️🚗
Operative turned up dead on time
Operative turned up dead on time, service provided was great
29 de junho de 2025
Opinião espontânea
Resposta da Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the great review! 😊
We’re thrilled to hear our operative arrived promptly and delivered excellent service. We pride ourselves on being reliable and helpful when our customers need us most.
If you ever need anything else, you know where we are!
Best wishes,
The Phoenix Car Keys Team 🔑
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