PhotobookShop Opiniões 

1913
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The HD lay flat books are fantastic. We had an issue where one page came creased. The response from PhotoBook stop was quick with no hesitation to create a replcement. I have ued Photobook shop for... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Received my latest photobook a week ago & it is excellent. This book was on our trip to NZ. I ordered the larger size 26cm x 30cm & it really highlights the great photography & quality of the printi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I bought many vouchers from Groupon and used one on 8th September 2026 for a photobook. As at 20 September 2026 it shows it is still in production. I rang and left a message and also spoke to a custo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Another year, another set of excellent calenders. Been using this company for over a decade. Wouldn't think of going anywhere else.

A empresa respondeu

Informações sobre a empresa

  1. Meios de comunicação e publicação

Informação fornecida por diversas fontes externas

We're more than just amazing custom photo books! We create personal calendars, greeting cards or even a coffee table book! Huge selection of designs and themes available online.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(1913)

144 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Good program, good price

I recently completed a hard cover album with photobookshop. My 11 year old granddaughter had started it and I put the finishing touches to it.
I usd a voucher when ordering, which made it economical. $54 for 80 pages with postage included.

The album itself worked out beautifully, lovely glossy colours and an easy to use program. Even my granddaughter caught the hang of it in minutes and was changing backgrounds and fonts etc like a professional.

When ordering, it eventually went reasonably smoothly though I did have to contact the chat help to start with as the system told me my voucher had been used. The assistant checked, saw that it had not been and cleared it for me.
This would be my only criticism of the company, often some little hold up when using the vouchers. I have come to expect it.

3 de março de 2026
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Cheryl, for your review and feedback. We really appreciate it!

Classificada 5 em 5 estrelas

Granddaughters Birthday book

My granddaughter loved the birthday book I made for her with her special memories from the past ywar

16 de março de 2026
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Resposta da PhotobookShop

Thank you Debra, for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

The calendar is great!!!

The calendar is great just what we wanted !!
The quality is excellent and the order process was easy easy easy!!!
The software was easy to use and creating the calendar was simple and quick to do - offering lots of options for backgrounds and photo editing/ resizing and placement.
Delivery was swift and easy and the product was well packaged!!
Thanks team you’re doing a great job !!

12 de março de 2026
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Resposta da PhotobookShop

Thank you Terry for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

Excellent quality products

Excellent quality products, my go to place for creating fabulous holiday and wedding photo albums (HD flat photobooks). Responsive service.

2 de fevereiro de 2026
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Resposta da PhotobookShop

Thank you for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

PhotoBook Shop my number one pick

The help you get at PhotoBook Shop is excellent. The quality of the books is superb and the posting of them is speedy. I have used them for years and vouch for satisfaction every time.

12 de fevereiro de 2026
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Resposta da PhotobookShop

Thank you Cindy for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

Happy customer

I have had many books printed by this company and have never been unhappy with the final product.
The program is easy to operate and discount vouchers are often available.

8 de março de 2026
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Resposta da PhotobookShop

Thank you Maxine for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

As always the quality was great.

As always the quality was great.
I emailed an issue which was resolved quickly.
Delivery was on time, even at Christmas !

26 de fevereiro de 2026
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Resposta da PhotobookShop

Thank you very much for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

Excellent as always

Excellent as always. I love making the books and have lots over the past 10 or more years. Wouldn’t use any other site for photobooks.

4 de março de 2026
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Resposta da PhotobookShop

Thank you Helen for your lovely review and continued support. We really appreciate it!

Classificada 2 em 5 estrelas

Let down after over 10 years

I have been using Photobookshop for over 10 years and have ordered 3–5 photo books per year during that time.

My most recent order was time-sensitive as my father was in palliative care. The website states a 2–7 working day production timeframe. After 7 working days had passed with no shipping confirmation, I contacted customer service. The book was shipped two additional business days later.

I understand delays can happen, however there was no proactive communication, apology, or acknowledgment that the stated timeframe had not been met.

Given the circumstances and the lack of customer care, this experience was very disappointing and I will be exploring alternative providers going forward.

10 de fevereiro de 2026
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Resposta da PhotobookShop

Hi Fiona,
Sorry to hear about the delay with your order. If you require any further assistance please email us at smile@photobookshop.com.au

Classificada 5 em 5 estrelas

I have now prepared 3 photo books using…

I have now prepared 3 photo books using PhotobookShop and I am extremely happy with the results. The quality of the printing and finish of the books has been excellent. I would highly recommend them.

1 de março de 2026
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Resposta da PhotobookShop

Thank you Elizabeth for your lovely review and support. We really appreciate it!

Classificada 4 em 5 estrelas

Excellent workmanship

Received my order in good time & was excellent work.

20 de fevereiro de 2026
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Resposta da PhotobookShop

Thank you Lorraine for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

The quality is excellent

The quality is excellent, and I love the way the photobook keeps on keeping on! I usually make up extras for the children so they can hopefully pass them on to their children as well.

9 de fevereiro de 2026
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Resposta da PhotobookShop

Thank you Karen for your lovely review and support. We really appreciate it!

Classificada 4 em 5 estrelas

This is about my eighth book

This is about my eighth book. My 120 paged A3 book is great. Takes a while to load photos up and arrange as I want to do it all myself but it's getting easier each time.
In the process of making another album!
Thanks

6 de fevereiro de 2026
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Resposta da PhotobookShop

Thank you Jane for your lovely review and support. We really appreciate it!

Classificada 1 em 5 estrelas

Gaslighting customers and deceptive practice. Overseas customer service who do not speak truth.

This company has some gone DRAMATICALLY DOWNHILL they used to be good I suspect they have been bought out. I had a canvas ordered on the 8th of December 2025 I STILL have not received it. I have had several dealings with the AI assistant and then transferred to a "human" assistant Andrea of which all "human" assistants are called. I have been given platitudes and frankly lies telling me it has been processed and is awaiting postage which has now been the case apparently for 4 weeks. I have now spoken to 2 agents who I now have been advised that is now a priority but I do not believe a word they say. The call centre is in another country the phone number you call is in another country and they once I asked do not have any access to the actual company. I will never deal with them again. I just want honest answers not get me off the phone answers and lies.

23 de fevereiro de 2026
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Resposta da PhotobookShop

Hi Sorry to hear about the delay with your order. This is not something that normally happens. Please email us at business@photobookshop.com.au so we can assist you further

Classificada 5 em 5 estrelas

Great quality product

Great quality product. Easy to create. However, it would be good to have plain colour backgrounds.

22 de janeiro de 2026
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Resposta da PhotobookShop

Thank you Rhubarb for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

My eighth photobook and as always great quality

As usual an effortless transaction to purchase the voucher and even easier to upload my project. The best part was the beautiful quality photobook that came in the mail. Such unbelievably great value for money. Highly recommended to capture those memories.

5 de fevereiro de 2026
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Resposta da PhotobookShop

Thank you Melissa for your lovely review and support. We really appreciate it!

Classificada 1 em 5 estrelas

Warning - Production Times are Terrible

Agree with the substantial complaints againts Photobookshop on the dreadful production waiting periods. If you are in need of a photobook within a month or two, or if it is for an important occasion, I would highly recommend you go to an alternate supplier.

I have used photobookshop before and the quality is good, however it's clear they are still continuing to struggle with orders throughout 2025 and 2026.

Communication on delays is non-existent, as statuses of your orders on the Website remained in limbo as 'In Production'. Emails are left unreplied and responses are extremely slow.

16 de fevereiro de 2026
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Resposta da PhotobookShop

Hi Matthias,
Sorry to hear about the delay with your order. Can you please email us at business@photobookshop.com.au so we can assist you further

Classificada 5 em 5 estrelas

We have ordered a number of photo books…

We have ordered a number of photo books over the last few years and have generally been very pleased with the final result. However, this time round there were a couple of issues that should be addressed. The delivery time period was woeful. I ordered well before Xmas as a gift for a family member but had to send my book again as there was an issue around the downloading of contents. Delivery took well over 6 weeks which is really not acceptable even if Xmas period was during this time period . Once our book arrived the quality of the photo book was excellent but there were a number of pages where the corners were not stuck down . I think quality control has dropped a little and makes me consider other options for future photo books

13 de fevereiro de 2026
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Resposta da PhotobookShop

Hi Brendan,
Thank you for your review and feedback. If you require any further assistance please email us at smile@photobookshop.com.au

Classificada 1 em 5 estrelas

Do not recommend

Had photo blocks done, was in contact and had 3 different sets of different sticky bits to reattach as they just kept falling off. None worked, they sent new blocks and they also fell off. The quality was terrible and the resolution was sending me a voucher for another purchase which I won’t be doing. Would not recommend them

12 de agosto de 2025
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Resposta da PhotobookShop

Hi Cindy,
Sorry to hear about the issue with your order. If you require any further assistance please contact us at smile@photobookshop.com.au

Classificada 5 em 5 estrelas

Basic photo book with 100 pages

The book was good quality & arrived a a very reasonable time from its completion.

12 de fevereiro de 2026
Opinião espontânea
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Resposta da PhotobookShop

Thank you Mya for your lovely review and support. We really appreciate it!

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