PhotobookShop Opiniões 

1912
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The HD lay flat books are fantastic. We had an issue where one page came creased. The response from PhotoBook stop was quick with no hesitation to create a replcement. I have ued Photobook shop for... Ver mais

Classificada 5 em 5 estrelas

Received my latest photobook a week ago & it is excellent. This book was on our trip to NZ. I ordered the larger size 26cm x 30cm & it really highlights the great photography & quality of the printi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I bought many vouchers from Groupon and used one on 8th September 2026 for a photobook. As at 20 September 2026 it shows it is still in production. I rang and left a message and also spoke to a custo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Always a winner getting the finished product back from Photobook Shop. Excellent quality, presentation, and finish. Never disappoints. Only comment is I'd like to see more options for Backgrounds in p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Meios de comunicação e publicação

Informação fornecida por diversas fontes externas

We're more than just amazing custom photo books! We create personal calendars, greeting cards or even a coffee table book! Huge selection of designs and themes available online.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(1912)

143 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic Products and service

The HD lay flat books are fantastic. We had an issue where one page came creased. The response from PhotoBook stop was quick with no hesitation to create a replcement. I have ued Photobook shop for years and love everything I have received.

14 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great way to preserve memories

The ease of use, quality of product and help when required.

7 de outubro de 2026
Opinião espontânea
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Resposta da PhotobookShop

Thank you Lynda for your lovely review and support. We really appreciate it!

Classificada 1 em 5 estrelas

Poor turn around of orders

I bought many vouchers from Groupon and used one on 8th September 2026 for a photobook. As at 20 September 2026 it shows it is still in production. I rang and left a message and also spoke to a customer service person - and they say its in production. That's 12 days and not even shipped. Service has been below standard and I would be cautious using them My Order No: 2321590365 . I am thinking as I used a coupon I am lower down the order of priority.

20 de setembro de 2026
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Resposta da PhotobookShop

Hi Cedric sorry to hear that your order has been delayed. Thank you for providing the order number. We will investigate and get this out to you asap.

Classificada 5 em 5 estrelas

Replacement sent with no fuss

When one of my photobooks arrived with a damaged corner, PhotobookShop agreed to send me a replacement copy. It arrived within a few days. I continue to recommend this company to all my friends.

30 de junho de 2026
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Resposta da PhotobookShop

Thank you Merrilly for your lovely review and continued support. We really appreciate it!

Classificada 4 em 5 estrelas

I've been using Photobookshop for…

I've been using Photobookshop for several years and can't fault the quality. I get the 20x20 soft cover books as Christmas gifts for family.

There were two things that made it slightly less than a 5-star experience this year:
1. The AI generator defaulted to adding extra pages and I didn't realise; this added to the cost, and I was greatly confused. There was a button to go back and change it, but I then ran out of time to edit the results. The AI is decent, but it's better if you tweak the design a bit.
2. When I used the online messeage service to reach out about the extra cost, which had mostly shown up as a crazy shipping fee, the person told me there was nothing that could be done and the shipping price was correct. I called the customer service line instead and the person there was so so helpful. They looked into it, found out that there were extra pages added, and together we fixed it and the end price went from over $90 to $20 (I was using prepaid vouchers). So the online service rep was a bit of a letdown. But phone rep was amazing.

11 de agosto de 2026
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Resposta da PhotobookShop

Hi Rebekkah,
Thank you very much for your lovely review and feedback. We really appreciate it!

Classificada 5 em 5 estrelas

Absolute Premium Quality Photobooks!

I have now received my 7th High Definition Layflat Page Photobook from Photobookshop. They are an absolute masterpiece, showcasing our travels around the world. I am a retired photographer, and image quality and colour accuracy mean a lot to me. I have been absolutely blown away by the incredible print quality of their albums, and matched only by their customer service. I have had many online and email interactions with them, and they obviously care about their products and their customers. I highly recommend Photobookshop and ONLY use them for my precious photographic memories.

8 de setembro de 2026
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Resposta da PhotobookShop

Thank you Sean for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

Very happy customer

Photobook responded very quickly to a problem with a book they sent. They immediately replaced it and the new book is beautiful. It has already been admired by many and several people have asked for details of the company. I have purchased several books from this company now and the quality and standard are amazing.

20 de agosto de 2026
Opinião espontânea
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Resposta da PhotobookShop

Thank you Christine for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

Received my latest photobook a week ago…

Received my latest photobook a week ago & it is excellent. This book was on our trip to NZ. I ordered the larger size 26cm x 30cm & it really highlights the great photography & quality of the printing. Colours are true to original photos & once again Photobookshop has done a great job. Their sale prices are fantastic & the production quality is excellent.

21 de agosto de 2026
Opinião espontânea
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Resposta da PhotobookShop

Thank you Marguerite for your lovely review and support. We really appreciate it!

Classificada 3 em 5 estrelas

Excellent product, pricey shipping

Excellent product. Very happy with the quality of the photo key rings I purchased. Slightly bewildered by the freight costs. Item cost was $59.70 but freight cost (for a 20g envelope) was $34.70 for the eight day postage from Victoria to WA. Seems excessive. My query on freight costs got a quick response that left me none the wiser. in summary, great product with pricey, slow shipping.

21 de agosto de 2026
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Resposta da PhotobookShop

Hi,
Thank you for your review and feedback. If you require any further assistance please email us at smile@photobookshop.com.au

Classificada 5 em 5 estrelas

Great result alround

Great result alround, quick delivery and great print quality.

24 de julho de 2026
Opinião espontânea
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Resposta da PhotobookShop

Thank you John for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

I have designed 7 photo books to date

I have designed 7 photo books to date. Each one has arrived within 7 days of ordering and always at an outstanding quality. So happy to be dealing with an Australian business.

7 de agosto de 2026
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Resposta da PhotobookShop

Thank you Susanna for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

Trusted provider for over three years

The books are beautiful and arrived quickly. The tools are easy to use and the ordering process is smooth. Recommended service.

30 de julho de 2026
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Resposta da PhotobookShop

Thank you Sach for your lovely review and support. We really appreciate it!

Classificada 4 em 5 estrelas

Much happier customer :)

The company responded quickly to my earlier review and have agreed to replace my photobook. These books are normally always high-quality and something to treasure. I now have several.

28 de julho de 2026
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Resposta da PhotobookShop

Hi Christine,
Sorry to hear about the issue with the book. Which email address are you using? Can you please email us at business@photobookshop.com.au

Classificada 5 em 5 estrelas

15 books and still smiling

This book was my 15th with these guys! Always excellent product. The software has been updated so a few things were different but I quickly adapted to the changes. It’s now ever easier to move through the pages. This book was 100 pages so i appreciated the new features.

16 de julho de 2026
Opinião espontânea
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Resposta da PhotobookShop

Thank you Mark for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

I have used Photobookshop.com several…

I have used Photobookshop.com several times and it is impressive that they provide consistant great service and Photobook quality. Equally impressive is that they provide help if you need it (by a real person) if your question can't be resolved with their 'Chat' system and they are very easy to find contact phone numbers etc

3 de julho de 2026
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Resposta da PhotobookShop

Thank you Steve for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

Affordable, creative, and good quality

Been using them for years. The current update was a bit challenging at first, but once I got use to it, it’s great. I recommend it to all my friends, especially it’s affordable.

18 de julho de 2026
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Resposta da PhotobookShop

Thank you Maggie for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

Very happy with the quality

Very happy with the quality of the Photobooks as usual. I have been using Photobookshop for 10 years and have had 30 large books printed in that time.

14 de julho de 2026
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Resposta da PhotobookShop

Thank you Ken for your lovely review and support. We really appreciate it!

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