Pic-Time Opiniões 63

ça fait quelques années que j'utilises Pic-time, j'adorais le design et l'utilisation mais je pense changer... les prix ont explosé pour un moins bon service, je payes par mois et ils prélèvent encore des commissions sur mes ventes... brefs j'ai l'impression que ma fidélité ne paye pas et qu'en + je me fais racketté. je fini avec eux et je change pour d'autres galerie moins cher avec autant de fonctionnalités comme pixisets ..

Commande non livrée. On a passé une commande début décembre pour Noël chez mes parents. Les photos n'ont jamais été livrées, et ils n'ont pas essayé de contacter par téléphone. Aucun appel manqué ou message dans la boite aux lettres aux dates auxquels ils disent être passé. Juste un mail disant que le colis à été refusé alors que c'est faux. Ils réclament 30€ de frais pour le renvoyer alors que le job n'a pas était fait ou bien fait de leur coté.
INADMISSIBLE !

Ai chat bots are such a waste of consumer's time, especially for such an expensive product.

The galleries generally work well and look good but the system has some flaws. A main one in managing clients (if you have clients with multiple galleries, there's no easy way to manage them). The sharing process it's also not easy if you share galleries regularly. In general the back office has much to be improved for the price we pay.
It's also too target for wedding photographers, so if you are from other area I probably wouldn't recommend.
Customer service could also be improved.

I loved the aesthetic of Pictime but have found the UX deeply frustrating and really unreliable. Essentials like photo uploading regularly fail and have to be reloaded through laborious processes. After trying to make it work for me I will be switching platforms, its too labor intense and unreliable for the high price.

I have ordered pictures of our wedding. The edges were kinked, and even after complaint the second set of pictures was kinked too. My next complaint was not accepted anymore, because you only have two weeks to write them about the damage.
BAD SERVICE!!!!

Deleted my entire photo gallery of a wedding without consent. never use this website.

I recently placed an order for $500 worth of products. One item arrived with the wrong wording on it. The site gave an example and provided me a text box to put my own wording in. I did. My cards came with the examples words as well as my own. I asked them to re-do and they refused. They admitted that it was an out of date template.

PIC-TIME DELETED ALL OF MY GALLERIES BECAUSE OF A LATE PAYMENT!!!

I’ve had an unpaid Dropbox account for 13 years. They still send me emails from time to time saying the files are at risk — but they never deleted anything.

With Pic-Time, I was just late with a payment and they deleted everything.
And it wasn’t even intentional — I use a separate card for online payments, where I manually transfer funds. I simply forgot to top it up in time.

Clients started writing to me. I lost a ton of galleries...

This is, by far, the worst experience I’ve ever had with a service since I became a photographer.
If you care about your business, your reputation, or your clients — stay away.
Unless you want legal trouble or angry clients, don’t risk it.

Why use Pic-Time and have the trouble of your lifetime when you can use Piieset and for the same price you get, Galleries, Video Upload, CRM, Website, App, and a lot of other cool features?

I placed an order with Pic-Time and upon receiving the photos I realized that two of the photos did not look professional, so I requested corrections. The two photos appeared washed out. I received a prompt response from Joshua with Pic-Time saying that he was sorry to hear I wasn't pleased but the issues I mentioned would need to be corrected by the wedding photographer, Samantha Webb. He also suggested that I should ask Samantha to correct the issues by increasing the warmth and saturation. I emailed Samantha and received an auto-response that it could not be delivered. I looked at the email address and couldn't see anything wrong so I emailed Joshua again asking if he had another form of contact for Samantha. He responded that I had a typo in her email address, which I had not seen!

I really appreciated his caring, professional and helpful response. He went above and beyond when he even proofread and caught the typo in her email address! I can't say the same for Samantha as she did not respond to me at all.

Joshua made a disappointing experience with the wedding photographer a bit of a ray of sunshine that there are caring people out there. Especially at Pic-Time! He deserves a bonus or a raise!

I had a great experience with Pic Time as a product as well as with their customer support team. I had what felt like a complicated problem recently and their staff members helped me through it seamlessly.

My photography business leveled up when I switched to Pic-Time. I began making product sales in a way I never had before which has been a financial game changer for me. Their shop has ready to go sales automations that make offering my clients discounts and running yearly sales (like Black Friday & holiday) easier than ever. Selling prints, albums etc. was never something I could streamline before Pic-Time. The overall look of my galleries now feel professional, modern and really emphasize my portfolio. I notice that Pic-Time is constantly adding new features and updating the platform to be industry leading. I recommend Pic-Time to everyone! Best of the best!

The best gallery platform service out there. There are so many options and customisations for different workflows, it’s worthwhile investing some time to learn the platform to get it right for you. Support are always helpful and the company is quick to listen to advice from its community.

Honestly the most beautiful client galleries on the market. The aesthetics are professional, clean, and well designed. I appreciate that the Pic-Time team is always adding or refining their features, while focusing on what they do best. It can be a little overwhelming/intimidating to get everything set up, but there are a lot of resources and a great community, it just takes some dedicated time to get familiar with all the options.

I was couple of years with Pic-Time as a photographer over 15 years of experience and I finally gave up and moved elsewhere. Here’s why. Various issues with the disappearing galleries, changing price sheets, clitches in the emailing system etc forced me to be in their customer support far more time than any support time I've spent in my life - combined. I wasted so much of my time dealing with errors that never got really fixed and that made me feel like being in their test pilot program and paying for it. I value my time and so should you. Avoid.

Beware! It took me 3 months, and 43 emails of dealing with pretentious, unsympathetic customer service to receive a $185 framed print, that arrived crooked. Pic-Time stated, there is nothing they could do since it is too expensive to recreate, and it is not crooked enough to warrant fixing.

Don't trust these guys. Here's why.
They literally just removed 2 of my client galleries without giving me ANY heads up!!! Literally Gone! Just like that.

Maybe their free trial plans changed. Whatever! I don't care- JUST GIVE ME A DAMN HEADS UP!

Now I can't find these galleries. Thankfully, the client hasn't asked me for them . But just imagine them asking. This is shameful. These guys should be out of business for being so irresponsible.

You had "ONE" job. To keep safe a bunch of photos AND You Failed!

I had a horrific experience with Pic-Time. My annual renewal for my gallery was scheduled for June 30, 2024, but they charged me an annual subscription fee on June 27, 2024, without my authorization.

**Update: No Refund was given even Pic-Time claims they have given a refund. According to Pic-Time's terms of service, they are supposed to notify customers that their subscription is about to expire, but the notification I received did not clearly indicate the charge date. This lack of transparency has resulted in an early charge that I was not prepared.**

When I tried to get a refund, they refused, and their customer support was rude and unhelpful. It's clear that they do not care about their customers or their satisfaction. I would not recommend Pic-Time to anyone.

Here are some other alternatives with better customer service: SmugMug, Zenfolio, ShootProof, Pixieset, Format, PhotoShelter, Adobe Portfolio, Viewbook.

It seems photographers are giving the company a good review....but the customers on the other end are not getting a good experience. I have found it does not work well, very difficult to access and order from and communication about ordering has been poor. I've also experienced data breaches as I've been sent links to other customers photographs. Photographers should look a bit more closely at what the customers have experienced of pic time.

Update: please see all over reviews as it seems mine is a very common complaint from the customers. All of my wedding guests have had problems with this company. I gave up and asked our photographer to send their USB and we did it all ourselves.

I've been using Pic-Time's software since 2016, and in that time, I've seen it continuously grow and change to be better for my business and my clients.

I always appreciate their prompt and knowledgeable team helping me out whenever I need assistance with the system, and my clients have said wonderful things about interacting with the gallery support team as well.

Overall, I can't wait to see what the future brings with Pic-Time's constant innovation in the digital photo delivery space.

Thanks Pic-Time!