Picture Perfect Home Ltd Opiniões 

1109
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My second purchase from Picture Perfect Homes did not disappoint. Their products are unusual and of excellent quality. I have had many comments already on them. During both purchases I have contacted... Ver mais

Classificada 5 em 5 estrelas

I ordered Boho Rustic Geo Honeycomb king size bed. It was delivered within 2 weeks and I have to say it’s stunning a real quality substantial bed. The colours are incredible. I did call to ask eta and... Ver mais

Classificada 5 em 5 estrelas

I ordered an industrial style shelving unit from Picture Perfect Home and it arrived very quickly and well packaged. It is exactly as described, is of great quality and I would certainly use this comp... Ver mais

Classificada 1 em 5 estrelas

Daughter purchased Boho Rustic Solid White Washed Mango Wood Carved 4 Drawer Chest Of Drawers. All info on this states that it is solid mango wood. IT IS NOT. The bottons of the drawers are not sol... Ver mais

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Welcome to Picture Perfect Home. Founded in 2011 from small beginnings we now have a large warehouse near Market Drayton, Shropshire packed with an amazing array of furniture and gifts for the home. We stock an ever growing range of contemporary and vintage style home furnishings and accessories. Customer service is paramount. We check and pack your order with great care and much consideration is given to ensuring everything is packed in a way to minimise the occurrence of damage. I love buying! I am always searching for interesting and different things to bring to my customers so please add us to your favourites, follow us on Facebook or browse our website to keep up to date with our latest offers and arrivals.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(1109)

29 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Quality products and an excellent customer service team.

My second purchase from Picture Perfect Homes did not disappoint. Their products are unusual and of excellent quality. I have had many comments already on them. During both purchases I have contacted the excellent customer service team to make a query and each time have had a really quick, helpful and informative reply. I would not hesitate to recommend buying from this company.

11 de agosto de 2026
Classificada 5 em 5 estrelas

Great friendly service

I ordered Boho Rustic Geo Honeycomb king size bed. It was delivered within 2 weeks and I have to say it’s stunning a real quality substantial bed. The colours are incredible. I did call to ask eta and the call was answered quickly by a very friendly cheerful lady and delivery scheduled on the call! Couldn’t ask for better and delivery was flawless. Would highly recommend

26 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Great experience, 10 day delivery from order to free delivery, well packaged no construction required solid made unit looks lovely well built

31 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Industrial style shelving unit.

I ordered an industrial style shelving unit from Picture Perfect Home and it arrived very quickly and well packaged. It is exactly as described, is of great quality and I would certainly use this company again. Thank you.

20 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Faulty item and disappointing customer service

Faulty item and disappointing customer service
I cannot recommend this company based on my experience.
I purchased a cupboard that was faulty on delivery. From the moment it was unpacked, it wobbled. We measured all four feet and found that the back left foot was a different height to the other three, which we believe was the cause of the problem.
Rather than accepting responsibility, the company insisted that the cupboard was not faulty after inspecting it in their warehouse. They suggested the wobble must have been caused by my floor, despite never inspecting my property. This was particularly frustrating given that, during our earlier correspondence, they had suggested using a felt pad under one of the feet to resolve the issue.
The company deducted £70 from my refund to cover collection costs, despite the item being returned because it was faulty. I believe this is contrary to my rights as a consumer and have had to continue pursuing the matter.
What disappointed me most was the way the complaint was handled. Instead of taking my concerns seriously, I felt that my honesty was repeatedly questioned and that my account of the fault was simply dismissed. As a customer, that is not how I expect to be treated.
A good company is judged not by whether something goes wrong, but by how it resolves problems when they arise. Unfortunately, my experience has been one of lengthy disputes, poor customer service and an unwillingness to accept responsibility for a faulty product.
I would not purchase from this company again.

20 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fab company

I had been searching for a leather hippo footstool. I eventually tracked on down at Pictureperfecthome.co.uk, unfortunately it was out of stock. I rang and spoke to Jack. Jack explained they would be back in stock soon. Jack constantly kept in touch with updates and answered every question with expertise. I eventually got my hippo! Fab company to deal with and Jack is certainly an asset to them!

15 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I have been dealing with Jack while…

I have been dealing with Jack while ordering for another property being renovated. I changed my mind several times and cancelled and re ordered different items. Never was it too much trouble and I was only treated with courtesy. I will definitely use this company again!

10 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I’m so pleased with this clock

I’m so pleased with this clock — it looks amazing and incredibly expensive. It arrived quickly, and the packaging was very secure. I did have a few queries about the clock and emailed customer services. They responded very quickly and couldn’t have been more helpful. I don’t normally write reviews, but I’d definitely give this a 10 out of 10.

9 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service and products

The customer service was great, delivery was prompt and efficient. The dressing table set was very well made, I couldn’t be happier with my purchase. The overall experience was excellent. I would not hesitate to purchase from this company again and will recommend them my to friends and family.

30 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful larder and free standing…

Beautiful larder and free standing unit. Lovely delivery guys. Definitely will be dealing with this company again x x we bought Indian maple wood. So rustic really suits our home and it's just what we wanted

5 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

An excellent customer service

An excellent customer service, from start to finish, something often lacking in this day and age. When I rang the calls were answered straight away and the people I spoke to were lovely and very professional. My purchase was a gift for my daughter and she loves it.
Would definitely not hesitate to buy from this company in future.

27 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I purchased a larder cupboard from…

I purchased a larder cupboard from picture perfect home
I had seen the same cupboard elsewhere, they offered it at the best price. The cupboard is excellent quality and exactly what I wanted.
Delivery was when they said it would be to the hour and they were really helpful in getting it to me on a day and time that suited.
Would definitely shop with them again a lovely company!

19 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Console table

The console table we purchased is wonderful, very good value for money. Unfortunately the first table delivered was damaged in transit but Picture Perfect Home quickly arranged delivery of a replacement which was perfect. I will definitely use this company again.

12 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Bad service

I spoke to someone yesterday told me my clock that ive paid a fortune for over a 100 would be getting to yodel she spoke to me like shit like they dont care bad attitudes 😒

25 de março de 2026
Opinião espontânea
logótipo da Picture Perfect Home Ltd

Resposta da Picture Perfect Home Ltd

Good Morning Mr Mason, It was myself that spoke to you and I am truly shocked and confused by your review. You called and asked when your clock would be dispatched. I advised you it would be leaving us today and we would text you a tracking link once it was on its way. You asked what courier it went with and I advised Yodel. That was the entire conversation. At all times you were spoken to with respect and in the same manner as every other customer.

Classificada 1 em 5 estrelas

Very torn with what to do.

We purchased a clock, paying £98. Unfortunately when it arrived it was damaged and poor quality. Upon reporting this damage, it was suggested we take the clock apart ourselves to fix it. We initially were happy to try this, but a serious family illness changed our priorities somewhat. We therefore decided to request an exchange, only to be informed that all of these clocks are of this same quality and what we had been sent was the best one they had. We appreciated the honestly regarding the clock being poor quality, agreeing with them that they're very much 'Temu' standard and asking what price they would be selling them off at; since they clearly weren't worth the almost £100 price tag. We were told the price wouldn't change. We like the quirkyness of the clock, so decided to take our chances and get it exchanged anyway. We were then told that there wasn't any point exchanging as they're all this quality and wouldn't suit us. We were then told that secure packaging would be sent so we could return it to them, to be resold! The original packaging was damaged when the delivery agent saw fit to leave it on the doorstep in torrential rain for 3 hours. Returning this clock, knowing it will become someone elses problem when sold on, just does not sit right with us. We don't think someone else should be sold a returned poor quality damaged item, which the seller has admitted is poor quality and is an item that receives constant complaints. We have to return it for our £98 refund, but do not want someone else to buy it and have the same issue. Financially we want our money back. Morally I'd rather bin it then be a part of another Customer having the same hassle. It also makes us wonder if a refund will come, given the ethics of the seller, or if we will face allegations of not packaging it correctly, or similar. Really torn as to what to do here. Noone can afford to loose £98, but st the same time you can't put a price on basic standards of decency.

12 de janeiro de 2026
Opinião espontânea
logótipo da Picture Perfect Home Ltd

Resposta da Picture Perfect Home Ltd

Good morning Karen,

We must start by saying we are very disappointed in the feedback that you have left.

After you received the clock you reported there was a small hair or fibre behind the glass that you were unhappy with. We suggested if you wanted to take the back off the clock so you could remove this, but after a change of circumstances on your end decided against this.

You then stated there were further aspects of the clock that you were unhappy with and wanted it replaced. We then explained we wouldn't be able to offer a replacement, as the quality of a replacement would only be the same. We offered a discount as a goodwill gesture if you wanted to keep the item, but if that wasn't suitable we would arrange a collection for a full refund.
You advised you had disposed of the packaging, so we have agreed to send you the box/packaging so we can arrange a collection. Once it has been returned we will issue a full refund as agreed.

If the item is returned back to us in a resalable condition, then yes this will be resold. All we need to do is remove this fibre from behind the glass. We are only a small company so unfortunately we cannot afford to lose £98 if it can be avoided. It is also environmentally unethical to throw a perfectly functional item away.

You will be refunded in full regardless of the condition of the clock when it arrives back to us. We apologise for any disappointment caused 

Kind regards,

Picture Perfect Home

Classificada 5 em 5 estrelas

FABULOUS SHOP

I was wary ordering as I had never heard of this Company. I am so glad I found them. Ordered a Hall Table with glass top. Good quality. Fast delivery. Very very well packaged. It's stunning. Very easy to put together. ( at least for my husband!). Large sections fit together. Great price. I will be ordering again soon.

30 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Matching dining chairs

I had bought a dining table and 4 chairs from another shop and wanted another 2 identical chairs. Picture perfect home had 2 matching chairs. They were incredibly helpful making sure the chairs were the same. The price was very good and delivery extremely quick. I am so impressed with the helpfullness of staff, quality of product, pricing and speed of delivery.

6 de janeiro de 2026
Opinião espontânea

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