Super quick response to a return query. Very helpful when liaising between myself and the company where the item was purchased through, if it wasn’t for a pigsback customer service rep I would never h... Ver mais
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Leia as opiniões dos outros
My first time using this company. I bought an emperor size mattress - not a commonly available size so I was very pleased to find it on pigsback, at a really good price. Very pleased with the produ... Ver mais
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Having chosen to spend a night in Cork, I paid pigsback in full on the 24th Oct. Am disappointed at not having recieved the confirmation voucher. My disappointment is compounded with a refusal on the... Ver mais
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I have been dealing with pigsback for several years now & I have to say they are one of the most helpful companies, always there to help & advise & ready to sort out any issues. They take responsibil... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Since 2000 Pigsback.com has been the destination marketplace for Ireland's best offers in premium short breaks, dining, beauty, golf, leisure and goods. We work with Ireland's best hotels, hospitality and leisure merchants who have been selling exclusive offers through Pigsback.com for nearly 20 years. Pigsback.com also operates a marketplace for goods (delivered to your door) in its Gifts & Shopping category, where approved merchants offer our members thousands of great value trending deals. At Pigsback.com, we pride ourselves on our service culture, encapsulated in our 5-Point Promise. Whenever a merchant or offer isn't living up to what was promised, we're there to intervene with merchants on behalf of members. We employ just over 18 people in our HQ in Dublin, with representatives around the country.
Informações de contacto
151, The Masonry Suite 201/202, 156 Thomas St, Dublin 8, , D08 PY5E, Dublin, Irlanda
- helpdesk@pigsback.com
- pigsback.com
4,4
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Follow up on tickets not received
Replied and dealt with each query efficiently
3 de agosto de 2023
Opinião espontânea
Resposta da Pigsback
Hi Sheila,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Very helpful Customer Service from…
Very helpful Customer Service from Courtney!
1 de agosto de 2023
Opinião espontânea
Resposta da Pigsback
Hi Joe,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Could not be happier with my experience
Could not be happier with my experience having reached out to an agent named Courtney. She resolved my query without haste and I was happy with the outcome. If you are buying from pigsback, you are buying into a great customer service experience guaranteed.
1 de agosto de 2023
Opinião espontânea
Resposta da Pigsback
Hi Danny,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
I had a credit voucher that i let…
I had a credit voucher that i let expire through my own stupidity. Courtney could not have been more helpful and kindly reinstated the voucher allowing me to use it for a break away in August.
The prices and customer support are second to none and I cannot recommend pigsback highly enough.
26 de julho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Brendan,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Refund handled with minimum of fuss and…
Refund handled with minimum of fuss and through efficient online system. Very happy with the service overall
24 de julho de 2023
Opinião espontânea
Resposta da Pigsback
Hi James,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
My error resolved quickly with no fuss
Courtney understood the error that I had made when booking a short break. She got it sorted and made it easy for me. She understood the error I made and gave me a workaround.
I was able to make the reservation and received confirmation.
Excellent customer service. 5 stars*****. She deserves 6 stars
Thanks again
Bernadette
14 de julho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Bernadette,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
i purchased a garden set yesterday for…
i purchased a garden set yesterday for a Birthday Special Promotion, only to be told today, that my purchase is cancelled due to an error on their side. This is so unjust as a loyal customer to Pigsback for years. Ye cannot treat consumers like this. I am going further about this, as i have all my transactions on email , and am well within my rights to receive my purchase in good faith! Shame on you Pigsback. An utter disgrace !!!!
17 de julho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Dawn,
Thank you for your review.
We'd like to apologise for the experience you have had with our site.
We are truly sorry about the mistake made on our end with the birthday promo yesterday. We only had 5 of the rattan sets in stock, which we intended to give to 5 lucky members for just €49.99 in celebration of our 23rd year in business. Unfortunately, the offer was set up wrong in our system, and we sold hundreds of the sets in just a few minutes. It was a genuine human error, and we are devastated that this has affected the trust between us and our members. The last thing we would ever want to do is disappoint you.
The first 5 people to purchase yesterday will receive the sets. While we would love to be able to fulfil everyone’s orders, we simply don’t have the stock available to do this. Mistakes happen, and behind our business is a small team of great people doing their best, but sometimes human error does occur and we can only apologise and do our utmost to ensure that mistakes like this don’t happen again.
We hope you have a lovely day and will consider buying with Pigsback in the future.
Kind Regards
Pigsback.com Team.
Scammed in a competition they ran on…
Scammed in a competition they ran on Facebook, was for a garden set and then emailed to say they weren’t honouring it anymore
17 de julho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Jason,
Thank you for your review.
We'd like to apologise for the experience you have had with our site.
We are truly sorry about the mistake made on our end with the birthday promo yesterday. We only had 5 of the rattan sets in stock, which we intended to give to 5 lucky members for just €49.99 in celebration of our 23rd year in business. Unfortunately, the offer was set up wrong in our system, and we sold hundreds of the sets in just a few minutes. It was a genuine human error, and we are devastated that this has affected the trust between us and our members. The last thing we would ever want to do is disappoint you.
The first 5 people to purchase yesterday will receive the sets. While we would love to be able to fulfil everyone’s orders, we simply don’t have the stock available to do this. Mistakes happen, and behind our business is a small team of great people doing their best, but sometimes human error does occur and we can only apologise and do our utmost to ensure that mistakes like this don’t happen again.
We hope you have a lovely day and will consider buying with Pigsback in the future.
Kind Regards
Pigsback.com Team.
Bought vouchers for a described service…
Bought vouchers for a described service ( Hotel Gym membership) but facilities were not as described , not available during the period/broken/under repair) and Pigsback are not taking ownership of the issues, claiming that I should contact the Hotel directly)
So BE WARNED - Pigsback are selective about support and not following Consumer Rights Act guidelines
Consumer Rights Act -
Every time you sell to a consumer, you enter into a contract with them. Consumer law requires that you must supply your service as outlined in the contract. They include that your service must:
be supplied in accordance with the terms of the contract
match any advertisement or verbal/ written information you gave to consumer
be fit for the purpose the consumer told you they needed it for, that you agreed to
be delivered as agreed, without recurring or significant service interruptions
be a reasonable price where the price is not agreed in advance
You must address service issues that occur when you do not meet your legal obligations to consumers. You must do this:
at no cost to the consumer
within a reasonable time (the shortest possible time to resolve the issue)
without significant inconvenience to the consumer
The consumer can ask for a refund or price reduction if an issue is serious.
They can also ask for a refund or price reduction if:
you did not resolve the issue
you did not resolve the issue within a reasonable time
Depending on the circumstances, the consumer can ask for a refund or price reduction if previous attempts to resolve the issue have failed.
You must refund the consumer for the time you were not providing the service in accordance with the contract by:
providing the consumer with a refund within 14 days
using the same payment method used to buy the service, unless they agree otherwise
cancelling any secondary service the consumer ordered with the main service – for example, the consumer also ordered travel insurance when buying an airline flight
17 de julho de 2023
Opinião espontânea
Resposta da Pigsback
Hi AH,
Thank you for your review.
After reviewing your ticket with our Customer Service Manager, we can see that as a gesture of goodwill, you have been given a Gift Voucher for the total cost of your unredeemed Voucher. No refund can be provided as the Voucher was purchased over a year ago.
In regards to the two other Vouchers you wish to have cancelled, the manager has informed you that as they are already redeemed, they cannot be compensated unless the venue gives permission. Per our terms and conditions, once your Voucher has been redeemed with the venue, your contract is with the venue.
As your complaint is with the venue regarding their facilities. We ask that you contact the venue to resolve the issue. If they are happy to offer you a refund or credit, our customer service team will be happy to oblige.
Kind Regards
Pigsback.com Team
The reply to my help was dealt with…
The reply to my help was dealt with with very quickly
10 de julho de 2023
Opinião espontânea
Resposta da Pigsback
Hi,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Very good company excellent they are…
Very good company excellent they are worth every five star and cheap thank you 👍👍
7 de julho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Jeffrey,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Staff were very helpful with assisting…
Staff were very helpful with assisting me in my queries on a voucher I had purchased. Very courteous and friendly too and informative.
27 de junho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Ellen,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Great site!
Great site, I've been using it for years, highly recommended!
28 de junho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Michelle,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Had to change my vouchers couple of…
Had to change my vouchers couple of times. Excellent customer service, never have any problems changing dates. Would highly recommend Pigsback.com. have use this site over the years. Prompt replies & very efficient staff
25 de junho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Jackie,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Excellent Customer Service
Always find the customer service with Pigsback to be excellent; prompt responses, friendly and very helpful. It's clear that they really value their customers. Thank you!
19 de junho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Megan,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Awful company to deal with
Awful company to deal with. Took payment ,but no goods received.ordered on May8th and still no result by June 8th
8 de junho de 2023
Opinião espontânea
Resposta da Pigsback
Hi Elizabeth,
Thank you for leaving a review.
We are very sorry to hear that you have not received your order. Upon review, we can see you have been speaking to our Customer Service Manager, Courtney and she has been offering you assistance with your order. However, we can see you have informed her that you no longer want a follow up.
We are truly sorry to hear this. Courtney has informed us the seller has organised a replacement order to be dispatched for you as they believe your original order was lost in transit. This should be with you in 9 working days.
Kind Regards
Pigsback.com Team.
Excellent aftercare service
I did not complete my order correctly and I had to return the items. All the staff I dealt with were extremely helpful especially Courtney. Once I returned the items, there was no delay in reimbursing me my money. It is a pure pleasure to deal with a company that provides that level of service and I would have no hesitation dealing with Pigsback again.
31 de maio de 2023
Opinião espontânea
Resposta da Pigsback
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
I have been dealing with Pigsback for a…
I have been dealing with Pigsback for a very long time and have never had a issue with them and if you have it’s sorted in no time, I was dealing with Courtney and she was brilliant and so helpful I’d say the company is so happy to have her as an employee
31 de maio de 2023
Opinião espontânea
Resposta da Pigsback
Hi Angela,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Very good customer service
Very good customer service, wasnt waiting long on replies - I dealt with Courtney.
I highly recommend once she remains part of the team!
Would recommend pigsback.com
30 de maio de 2023
Opinião espontânea
Resposta da Pigsback
Hi Natalie,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Pigsback went above and beyond to help…
Pigsback went above and beyond to help me with my dilemma in a very emotional and stressful time in my life,
Thank you I really appreciate the support in getting the matter completed.
4 de abril de 2023
Opinião espontânea
Resposta da Pigsback
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
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