Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to R... Ver mais
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Leia as opiniões dos outros
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Ver mais
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I ordered the Spicy Margarita set as a Christmas gift, and unfortunately one of the glasses arrived smashed. I emailed the company honestly not expecting much to be done, but I was completely blown... Ver mais
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5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Informações de contacto
80 Palewell Park , SW148JH, London, Reino Unido
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,3
Excelente
233 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Pimentae
Thanks Amy! 🥰
The best canned cocktail I have tasted
The best canned cocktail I have tasted. Warmth of chilli comes through the perfect margarita.
7 de maio de 2025
Resposta da Pimentae
Thanks so much Jane! We're so happy you loved our Spicy marg🥰
Margaritas for Cinco de Mayo party
We bought a box of the Spicy Margaritas to have at a party and they were a HUGE success! Everyone loved them as they were something a bit different, but it really helped that we could just put them into pitchers and people could help themselves rather than having to make batches ourselves. Would really recommend!
5 de maio de 2025
Resposta da Pimentae
So happy to hear you enjoyed them! 💖
I had the wrong order and have been…
I had the wrong order and have been trying to contact the company and no one has replied I am due a refund
1 de maio de 2025
Resposta da Pimentae
Hi Claire,
Thank you so much for your message, and I’m really sorry for the delay in getting back to you.
We always aim to reply as quickly as possible, but as we work through messages from oldest to newest, having a few ongoing email chains meant yours was unfortunately getting pushed to the top each time, which caused a bit of a delay on our end. I completely understand how frustrating that must have been and I’m so sorry for the inconvenience!
We’re on it now and will make sure everything is followed up properly. Thank you again for your patience—it really means a lot.
Warmly,
The Pimentae Team x
Products were really good
Products were really good. The customer service and delivery was also very quick and helpful.
30 de abril de 2025
Resposta da Pimentae
Thank you so much Karen 💖
Buying online was easy and as an added…
Buying online was easy and as an added bonus I received a discount. Product as always great quality.
Very disappointed with Yodel. I was not at home when advised of the delivery and there was no option to have my order left at a safe place, delivered to a neighbour or to rearrange the delivery date. Extremely inconvenient.
18 de abril de 2025
Resposta da Pimentae
Hi there,
Thank you so much for your lovely words about our product and your experience shopping with us—we’re so glad you found it easy and got to enjoy a cheeky discount too!
We're really sorry to hear about the issues with Yodel. That definitely doesn't match the smooth experience we want for our customers, and we completely understand how frustrating that must have been. We’re always working to improve and will pass this feedback on to our courier partners.
Thanks again for your support—it means the world to our small team 💛
Warmly,
The Pimentae Team x
Delicious
In Love with the new grapefruit margarita, super tasty and fresh, perfect serve over lots of ice. Highly recommend 👌
20 de abril de 2025
Resposta da Pimentae
So glad you're loving it! 🥰
Brilliant service
Brilliant service, yet again! Super easy ordering and fast delivery for the reliably delicious spicy marg; keep at it because you’re smashing it!
19 de abril de 2025
Resposta da Pimentae
That means the world! Thanks Barney ❤️
Resposta da Pimentae
So happy to hear this Victoria 💖
Resposta da Pimentae
Thanks Ria, we are so happy you enjoyed the cocktails <3
Resposta da Pimentae
Thanks so much for the feedback! We'll look at adding quicker delivery options asap 💖
Lush Drinks
My second time ordering and definitely not the last. Bought some drinks for a friend and it arrived swiftly the next working day. Thanks
6 de março de 2025
Resposta da Pimentae
We're so happy to hear this! Thanks Amanda, we really appreciate it 💖💖💖
I doubt it if this company (Pimentar)…
I doubt it if this company (Pimentar) is real because I ordered two bottles of Tajin Clasico Seasoning about 3 weeks ago and no delivery was made. This order was meant to be delivered the following day. They keep sending me messages that the order is ready to be shipped for the past 3 weeks and up till now nothing has been delivered. I would be grateful if they could refund my money or I'll contact the credit card provider which I used in making the order.
Their service is not a good one.
17 de fevereiro de 2025
Resposta da Pimentae
Hi Oladunni, we're sorry that you have had this experience and we always try our best to offer our customers the help that they need. We already emailed you about your order and communicated that Royal Mail have tried to delivery multiple times since the 21st February. We also re-sent you your tracking link so that you could select an option to either re-book or collect from a pick up point. Please feel free to respond to our email and we are more than happy to assist with this.
Excellent service arrived on time no…
Excellent service arrived on time no problems.
2 de março de 2025
Resposta da Pimentae
Thank you Margaret, we really appreciate the review
Perfect
Perfect packaging, delivery and a delicious product. Will definitely be ordering from them again.
18 de fevereiro de 2025
Resposta da Pimentae
Thank you Hannah, we are so glad you enjoyed the cocktails
Resposta da Pimentae
Thank you John, we're so glad you enjoyed and appreciate the kind review
Great Margarita's
Very helpful when I raised a query. Great product. We love the Spicy Margarita so much we purchased the box. Happy days drinking Margaritas!!
7 de fevereiro de 2025
Resposta da Pimentae
Thank you Jill, so glad you loved the Spicy Margarita
Long delivery and poor customer service
Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to Royal Mail until the Friday afternoon. Failed to respond to my email chasing the order. The product itself might be ok, I can't comment on that as it's still not been delivered!
17 de fevereiro de 2025
Opinião espontânea
Resposta da Pimentae
Hi Caroline,
I’m so sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the level of service we aim to provide, especially for gifts and special occasions.
Your order was dispatched on time and handed over to Royal Mail. Unfortunately, there has been a delay on their end at the local depot. We’ve already reached out to them to ensure a reattempt at delivery as soon as possible. I also sincerely apologise for the delay in responding to your email—we never want our customers to feel unheard, and we’re working to improve our response times moving forward.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything else we can do. We’re committed to making things right and ensuring this doesn’t happen again.
Brilliant spicy margs as always
Brilliant spicy margs as always! Thank you Pimentae 🙌🏼
27 de janeiro de 2025
Resposta da Pimentae
Thank you so much for the lovely review <3
Staff have no idea on stock delivery.
Wanted to purchase the spicy margarita gift hamper as a Christmas gift but was sold out. Contacted to ask if expecting more stock and told yes, would be in end of that week. Waited… no update. Contacted again, said end of next week now. Waited again… no update. Contacted for third time, told would not be until start or January. Start of January, still no update. Contacted again and told - probably not until February. Staff seem utterly clueless to on stock levels and delivery times. Whilst I appreciate Christmas is a busy time of year, don’t tell a customer you are expecting a delivery of the product they want in a few days when it’s actually months/you have no idea.
16 de janeiro de 2025
Resposta da Pimentae
Hi there,
Thank you for sharing your experience, and we're truly sorry for the frustration caused. We were restocking during that period but unfortunately sold out within hours each time, which led to delays and miscommunication on our end. We completely understand how disappointing this must have been and apologize for not managing expectations better.
We’re reviewing how we communicate stock updates to ensure this doesn’t happen again. Thank you for your patience, and if there’s anything we can do to make this right, please let us know.
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