Pinkcolada Opiniões 

246
•
TrustScore: 1.5 em 5

1,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

SCAM. It has been 2 months and my order never arrived. DO NOT ORDER!!! I AM REPORTING THEM - WILL FILE LEGAL COMPLAINTS.

Classificada 1 em 5 estrelas

Product itself seems like decent quality however it’s quite expensive and sizing is super off. I read a lot of reviews before purchasing. I’m a standard size M/au10 and ordered XL. Website states free... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... Ver mais

Classificada 1 em 5 estrelas

Placed an order 2 weeks ago shipping was meant to be 3-6 days and have had no update or tracking provided. Reached out via email and through the website and have had no response. Terrible customer ser... Ver mais

Informações sobre a empresa

  1. Loja de fatos de banho
  2. também em
  3. Loja de moda feminina
  4. Loja de roupa
  5. Loja de roupas de praia

Escrito pela empresa

Pinkcolada is Australia's Go-to online Bikini store! Shop a wide range of gorgeous bikinis, swimwear and bathers. Browse our range of high waisted bikinis, one piece swimsuits, plus size bikinis & more!


Informações de contacto

1,3

Muito mau

TrustScore: 1.5 em 5

246 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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1,3

Todas as opiniões

(246)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Absolutely fake

Absolutely fake. Ordered and paid way more than they were even worth 6 months ago. They told me they were on back order, gave fake tracking numbers and fake tracking locations only after I reached out. According to the fake tracking it has been sent all around the US and then to China and back. FAKE FAKE FAKE

27 de agosto de 2021
Classificada 4 em 5 estrelas

Before you click checkout…..

I ordered my swimsuit on May 17th. After about a week with no response, I decided to reach out to the company via email. Almost immediately, I received an email stating that the company had a high email volume and someone would reach out to me within 48 hours. That someone was Katie. She told me that the swimsuit I ordered was a preordered item and that it was on it’s way to the courier warehouse. She also offered a $30 discount to which I was apprehensive about due to the wait. Another week goes by and now I’m concerned and growing slightly impatient. I sent two more emails, but those went unanswered. However, Katie responded again to my first email. She kept me updated about the status of my order and offered a free complimentary item that was not a preorder. This time, I decided to take her up on the offer and get a cover up for my swimsuit. Katie responded to my email again three days later to let me know that my order was on its way and that my complimentary order was processed; that is also on its way. I’ll be honest and let you know that the wait is VERY extensive, but please be mindful to check that you’re not ordering anything that’s a preorder. That was my mistake. Fortunately, I’m glad I ordered two months in advanced before my vacation.

19 de junho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

TERRIBLE customer service, will never shop here again

Placed my order May 12 and received order confirmation the same day. Was supposed to receive my order in 5-14 days. I have heard nothing about my order since my order confirmation. No shipping detail, no replies to my inquiries about my order status. I have disputed the charge with my credit card company and will NEVER shop with this company again. If I spend $100 on a swimsuit the very least I expect is to get status updates or responses to my inquiries.

28 de maio de 2021
Classificada 4 em 5 estrelas

Zero communication/suits made up for it

Final update:
Bathing suits arrived just over a month after ordering but they were worth waiting for. If Pinkcolada just get better with communication they would be great. Well made, cute bathing suits are great value for money.
Update 2:
My original order was made on May 9th and I still haven't received tracking information for my items. Customer service has been friendly but hasn't been able to get me any actual time frame of when I can expect anything to even ship.

Update:
A Pinkcolada rep has reached out to me and was very helpful. I don't know when to expect my items but I am much more confident in the company now. I am going to add a star at this time and will re-update as the communication continues and when I receive my items.

I ordered over $350 worth of bathing suits and even used the option to include a $10 tip. The order was made on May 9th. I've reached out to them several times since to get the tracking number. I received one response telling me that they'll get back to me but no one ever did. Finally, today, I reached out to tell them that I want to cancel my order. Still no response.
Their bathing suits look adorable online but, sadly, I guess I'll never know if they are in person. Now I just want my money back.

20 de maio de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Placed my order on March 12th and the…

Placed my order on March 12th and the item still has not arrived. Haven’t gotten any updates on shipping since the 19th. I reached out to Pinkcolada twice and no response. Terrible customer service!!

29 de março de 2021
logótipo da Pinkcolada

Resposta da Pinkcolada

Hy Lyinda,

I am so sorry that this has occurred, I will look into this for you promptly- could you pop us a direct email to hello@pinkcolada.com, I will anticipate to resolve this for you as quickly as possible!, Kindest Pinkcolada Team.

Classificada 5 em 5 estrelas

Wore Baudouin Bikini for the first…

Wore Baudouin Bikini for the first time. It made me look like an absolute goddess at the beach. The product is amazing and great for summers.

24 de março de 2021
Opinião espontânea
logótipo da Pinkcolada

Resposta da Pinkcolada

Hey Candice,

We're happy to hear you're feedback, its great to hear you're Baudouin was perfect! hope to see you shopping with us in the future. Kindest, Pinkcolada Team.

Classificada 5 em 5 estrelas

Sweet

Sweet, Simple, and trendy at the same time. Just love how this light and bright airy lilac color suits my skin tone.

23 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Best customer service ever

Best customer service ever! The product I originally order was sold out. They did absolutely everything to make it right. I’ll definitely be ordering from there again. Super excited for my products to arrive.

23 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I gave my sister a pinkcolada bikini as…

I gave my sister a pinkcolada bikini as a birthday present. She loved it! The color is fresh and perfect. I ordered the wrong size by mistake, and the pinkcolada customer care helped me with the exchange very smoothly. I will be ordering one for me soon.

17 de março de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

Item out of stock

One of the items ordered was out of stock, but there was no correspondence on this until I followed up with them. Must say customer service is good though to fix this issue. Just annoying they didn’t notify me.

10 de março de 2021
logótipo da Pinkcolada

Resposta da Pinkcolada

Hi Natalie! Thank you for letting us know about this. Your feedback helps us get better. Our sincerest apologies and we will endeavor to improve our processes as a new Australian business. Take care! Pinkcolada Team

Classificada 5 em 5 estrelas

Love the different patterns

Love the different patterns, styles, and colors available on the website. Such
a wide variety to choose from. Impatiently waiting to receive my first order.

9 de março de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Sent me the incorrect item and refuses…

Sent me the incorrect item and refuses to contact me to correct it

3 de março de 2021
logótipo da Pinkcolada

Resposta da Pinkcolada

Hi Carly! Thank you for letting us know about this and your feedback helps us get better.
I can see that you have spoken to one of our customer service and have already addressed your concern. Please feel free to emails us at hello@pinkcolada.com if you need further assistance and our customer service team will be more than happy to assist you! Take care!

Classificada 1 em 5 estrelas

They still have my money

Very bad at replying to messages or queries. I sent my parcel back, and haven’t heard anything from them about a refund or store credit. I have emailed many many times and no reply. They still have my money.
Highly recommend not ordering from this company.

2 de março de 2021
logótipo da Pinkcolada

Resposta da Pinkcolada

Hi Georgia,

I am very sorry that you had experienced this, we want to resolve this with you promptly, could you send as an email through to hello@pinkcolada.com kindest, Pinkcolada Team.

Classificada 1 em 5 estrelas

False advertising

I paid and waited 2 months for my preorder to arrive. When I’d heard nothing I emailed them and was told the product had no known stock date and to choose a different product. I wasn’t given the choice of a refund.
Products should not be advertised as pre-order when it is not certain they will be restocked.

23 de fevereiro de 2021
logótipo da Pinkcolada

Resposta da Pinkcolada

Hi Jen,
Its disheartening to hear that communication between yourself and us was not clear.
We do apologise regarding the timeframe for your pre-order, and the communication regarding it.
While we do not wish to provide excuses, we hope you can understand that shipping across the globe, including commercial business freight, has been majorly affected.
I can see you have spoken with customer service, whom have dispatched you a replacement and offered you a large complimentary store credit.
If there is anything else we can do to turn your experience around, please do not hesitate to reach out to us.

Classificada 3 em 5 estrelas

Unfortunately after purchasing my first…

Unfortunately after purchasing my first bikini top I was contacted saying it wasn't in stock. The customer service representative handled it quickly and to the best of her ability and also gave me $30 discount for my next purchase

23 de fevereiro de 2021
logótipo da Pinkcolada

Resposta da Pinkcolada

Hello Lauren,
Thank you for the feedback regarding your top and our customer service rep.
We are pleased that you and the rep were able to come to an agreement about your top, and you received the complimentary store credit for your next purchase :)
If there is anything we can do for you, please do not hesitate to contact us.

Classificada 2 em 5 estrelas

Missing Items

Happy with the products I ordered however two items I didn’t receive and on the invoice it had “pre order” written in pen. The website said nothing about ore orders or low in stock. I waited a month and had to make contact myself.
Staff member was helpful, however I got told one of the items I was waiting on, wasn’t going to be back in stock anytime soon. I ended up settling for another colour. Makes me wonder, if I didn’t make contact would I have been waiting for months on end to get my bathers?

21 de fevereiro de 2021
logótipo da Pinkcolada

Resposta da Pinkcolada

Hi Nicole,
Its a shame to hear that you have experienced poor communication regarding your order.
We do apologize about this. I can see you have spoken with our customer service team, who have helped you out with some replacement items.
If there is anything that our customer service team can assist you with, please do not hesitate to reach out to them again.

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