Pinnacle Removals & Storage Opiniões 

59
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I just wanted to say a big thank you for our move from Little Chalfont to NZ in January. Our belongings were so well wrapped and packed, that not a thing arrived broken or damaged (despite being load... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

An absolute pleasurable experience by our family on our move from Surrey to Kent! Sean and his team we're amazing in every aspect of the move and made it incredibly stress free for us! We can't thank... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We are so grateful to Sean and the team at Pinnacle Removals who came to our rescue at very short notice to move a piano from my Mum's house just days before Christmas. They were so professional, movi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very personal service. Very friendly, professional and quick service. This company have looked after and handled our belongings with care. They have helped packed and delivered our belongings safe and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de mudanças
  2. Transportadora de pianos
  3. Empresa de transporte marítimo
  4. Serviço de entregas
  5. Local de armazenamento
  6. Agente de transporte de veículos

Escrito pela empresa

Pinnacle Removals & Storage is a family-run business that has been built on a solid foundation of years of experience within the international removal and shipping industry. With a combination of over 50 years of success in helping our customers move to many worldwide destinations, you can be assured that your move is in the safest of hands. Whether you are moving just a few cartons or the full contents of your household, our staff will have the knowledge and expertise to advise you every step of the way and to complete all work to the highest industry standards. In addition to assisting our private customers, we also provide a fine art export packing and shipping service for multiple auction houses that specialise in selling antique/fine art. Our superior packing skills have led to us specialising in international and European removals. We even undertake work for some of the UK’s leading international removal companies. We have moved customers to many destinations across Europe, including Spain, Italy, Portugal and Germany, as well as overseas destinations as far afield as Australia, New Zealand, USA, Canada and Dubai.


Informações de contacto

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4,8

Excelente

TrustScore: 5 em 5

59 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(59)

21 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Pinnacle were amazing from start

Pinnacle were amazing from start to finish. The office staff were always available to answer my queries. On moving day Sean and the team arrived on time and packed my entire house with great care and attention. They even helped me with a few last-minute packing dilemmas! I couldn’t have asked for a better team. Thank you, Pinnacle!

16 de outubro de 2024
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Resposta da Pinnacle Removals & Storage

Thank you so much for your kind words! We’re delighted to hear that you had such a smooth experience with us from start to finish. Our team strives to provide excellent customer service, and it’s wonderful to know that we met your expectations, especially when it comes to being available for your questions and helping with those last-minute packing challenges.

Thanks again for choosing Pinnacle!

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Very personal service

Very personal service. Very friendly, professional and quick service. This company have looked after and handled our belongings with care. They have helped packed and delivered our belongings safe and without any breakages. Me and my husband have gone through quite stressful time and these guys made everything so easy for us. Nothing was too much for them and price was very reasonable too.

17 de outubro de 2024
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Resposta da Pinnacle Removals & Storage

We're so happy to hear that we could make your move easier during what sounds like a stressful time. We take great pride in providing a personal and professional service, and it's wonderful to know that you felt well taken care of throughout the process.

Thank you for trusting us with your move, and should you or your husband need our services in the future, we’d be more than happy to assist!

Kind Regards,
Pinnacle Team

Classificada 1 em 5 estrelas

Beware of huge rise in fee after quote accepted and deposit paid

I needed to move a small amount of furniture to Lisbon in a shared consignment and accepted Pinnacle's £2197 quote. I paid the £300 deposit, signed the contact, and we agreed the collection date. I bought flights back to the UK to supervise the collection on this basis.

Six days later they wrote asking for an additional €950 to deliver to our ground-floor apartment because of a potential 30m last leg up a one-way street to our front door from the truck parking place. They broke this down into €600 for a parking permit and €350 to hire a smaller van for the last 30m. We've had Ikea deliver larger furniture in vans and these were absolutely outrageous figures for invented additional costs that were totally unnecessary for the job and they should have pushed back against their local agent who simply saw an opportunity to fleece a "rich foreigner".

They get one star for returning the deposit within 24 hours but they were probably worried I would hold them to the contracted quote. With this sort of sharp practice going on I was not going to deal with them any more.

31 de outubro de 2024
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Resposta da Pinnacle Removals & Storage

Thank you for taking the time to share your experience, and I’m sorry to hear that you were disappointed with the additional costs associated with the delivery. We strive to be transparent and provide clear communication regarding pricing, and it’s unfortunate that this situation didn’t meet your expectations.

The additional charges for the parking permit and smaller vehicle were put in place due to local regulations, but we understand how this may have seemed unexpected.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

An absolute pleasurable experience!

An absolute pleasurable experience by our family on our move from Surrey to Kent! Sean and his team we're amazing in every aspect of the move and made it incredibly stress free for us! We can't thank you and your team enough! Highly recommended for anyone moving or relocating over seas!

14 de março de 2024
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Resposta da Pinnacle Removals & Storage

It’s always our goal to make moves as easy and enjoyable as possible, so your recommendation means a great deal to us. If you ever need assistance with another move—whether local or overseas—we’ll be here to help!

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Excellent service!

Excellent service from Pinnacle! We moved from Surrey to Norfolk and Sean and the team couldn't have made things any smoother. Communication was great on the lead up to the move and Sean was very helpful with any queries and advice. On the day, they were punctual, professional, polite and efficient, and worked extremely hard to make sure everything went to schedule. All of our belongings arrived safely after the journey and the team navigated our very narrow spiral staircase with expertise. I can't recommend Pinnacle highly enough - if you are considering booking them, consider no more, just do it 😊

5 de setembro de 2023
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Resposta da Pinnacle Removals & Storage

Navigating narrow spiral staircases is never easy, so we’re especially happy to hear that they handled it with expertise! Your recommendation means a lot to us, and we’re grateful for the opportunity to help with your move.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

UTTERLY SUPERB!

Firstly let me say... UTTERLY SUPERB! I would never go anywhere else now. Pinnacle helped me out with a three bed house move on the 15th December 2023 with very little notice and totally saved the day. The whole process was very professional and friendly. I was in awe of how they packed their removal van so quickly and efficiently making sure all our property was safe and cared for. I honestly couldn't thank them enough.

15 de dezembro de 2023
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Resposta da Pinnacle Removals & Storage

We always strive to provide the best service possible, and it’s wonderful to hear that you were impressed with how quickly and carefully the team packed everything. Your trust and recommendation mean a lot to us, and we’re so glad we could make the move smoother for you.

Should you ever need us again, we’d be more than happy to assist. Thanks again for choosing Pinnacle!

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Absolutely fantastic service throughout…

Absolutely fantastic service throughout the process. The booking team were brilliant (available, friendly and professional) and the move team were so efficient, professional and really nice as the cherry on the top. Highly recommend!

7 de setembro de 2023
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Resposta da Pinnacle Removals & Storage

Thank you so much for your fantastic feedback! We’re thrilled to hear that both our booking team and the moving team were able to provide you with a seamless experience.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Moving of Furniture between Two Properties

We approached Pinnacle Movers to assist us in the moving of furniture between our home in Horsham and my late parents' house in Steyning, with the additional requirement of taking some items of furniture on to Denhams Auction House in Warnham.

Sean and his team provided an excellent service, paying attention to our needs, taking care to wrap and protect furniture and handled the complexities of having two sets of furniture at one location with ease.

Sean's calm demeanour and good manners were reflected throughout his team and I have no hesitation in recommending Pinnacle Movers for any of your removal requirements, be it national, international, or, as in our case, on a local scale.

I would add that I felt the price for the service provided by Pinnacle Movers represented excellent value.

15 de dezembro de 2021
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Resposta da Pinnacle Removals & Storage

Thank you so much for your kind words! We’re so pleased to hear that Sean and the team were able to assist with your move and provide the level of care and attention you deserved during what must have been a challenging time.

Your recommendation means a great deal to us, and we’re especially happy to hear that you felt the service was excellent value for money.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Fantastic

Fantastic team, very professional. Pinnacle made our move easy and stress free. Would highly recommend!!

5 de julho de 2021
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Resposta da Pinnacle Removals & Storage

Thank you for your wonderful feedback!

If you ever need our help again, don’t hesitate to reach out!

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Large 4 bedroom house move

Pinnacle were great from start to finish.
Gave a very fair clear price on the quote.
We took the packing service, and was definitely worth having, made the move practical and easy.
All the team were friendly and efficient.
Great job in dismantling and setting up everything in the new house. Able to move extra large flower pots,dismantle plastic garden shed. All items were safely moved. Will recommend !!!

19 de abril de 2021
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Resposta da Pinnacle Removals & Storage

Your recommendation means a lot to us, and we’re so pleased to hear that everything arrived safely and was set up just as you hoped.

If you ever need us again, we’d be more than happy to assist with any future moves.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Very professional service from start to…

Very professional service from start to finish.
All the men were well presented, professional and polite. A very high standard of packing and loading. All my possesions made the move in tact and unbroken. Would definately use them again.

25 de março de 2021
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Resposta da Pinnacle Removals & Storage

We take great pride in ensuring that your possessions are packed, loaded, and transported safely, and it’s wonderful to know that everything arrived intact.

Your trust and satisfaction mean a lot to us, and we’d be happy to assist you with any future moves.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

The team were fantastic!

The team were fantastic!
Amazing service, excellent care and professionalism from the whole team. I will definitely use them again and couldn't recommend them highly enough.

24 de fevereiro de 2021
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Resposta da Pinnacle Removals & Storage

It’s always our goal to provide excellent service, care, and professionalism, and we’re so glad it made a difference for you.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Fantastic team at Pinnacle

Fantastic team at Pinnacle. Totally professional from start to finish. We were moving the contents of a two bedroom house and a grand piano and we had 9, yes NINE, men to help get everything safely into our new home. They all showed fantastic attitude and sensitivity towards our needs. There was a big delay with completion on the day of moving which meant the guys had to hang around for hours waiting for the keys to arrive and they must have got home late. But their willingness and good humour never faltered. A pleasure to work with. I would HIGHLY RECOMMEND them for any removals job. NICE JOB GUYS!

26 de janeiro de 2021
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Resposta da Pinnacle Removals & Storage

Thank you so much for your amazing feedback! We’re so glad to hear that you had a positive experience with Pinnacle, especially with such a large and intricate move. Moving a grand piano and a two-bedroom house is no small task, but it’s great to know that our team’s professionalism and positive attitude helped make it all go smoothly.

We truly appreciate your understanding during the delay and are pleased that our team remained patient and upbeat throughout the wait. It’s always a pleasure to work with customers like you, and your recommendation means a lot to us.

If you ever need us again, we’ll be more than happy to help with any future moves.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Professional and careful delivery

We are so grateful to Sean and the team at Pinnacle Removals who came to our rescue at very short notice to move a piano from my Mum's house just days before Christmas. They were so professional, moving the piano with care and also ensuring they had put protective covers over our carpets so as not to mark or damage them. They were careful about social distancing measures, wearing PPE throughout the removal process to keep everyone safe. One piano safely delivered! Thanks so much to Sean, Sean and Robert. We will definitely use their services again in the future and wouldn't hesitate in recommending them.

29 de dezembro de 2020
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Resposta da Pinnacle Removals & Storage

Thank you so much for your kind words! We’re delighted to hear that Sean, Sean, and Robert were able to assist with your piano move, especially under such short notice and during such a busy time.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Last Minute and Easy Done

I dont write reviews but in this instance I thought I would as Sean and the team at Pinnacle have gone over and above to help my family and I out. Due to a sudden change in circumstances we have to move at very shirt notice from an awkward area in London up to Yorkshire. I called around local companies but they were either not interested or were extortionate. A work colleague mentioned that they had used Pinnacle and I am glad they did. They were only too willing to help and make sure that all my questions were answered and that time was taken to make sure we were happy with the plan for the move. During the move the guys took great care and even with the awkward access to our property( and a few awkward high value items) they cracked on and got the job completed on schedule. The same can be said for the delivery. A lot of stairs but the boys worked happily through. All in all made a stressful process very easy due their experience and professionalism. I would not hesitate to recommend Pinnacle Removals.

9 de novembro de 2020
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Resposta da Pinnacle Removals & Storage

We’re truly grateful for your kind words and are thrilled to hear that Sean and the team were able to help during such a stressful time.

Thanks again for trusting us with your move!

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Very professional company and made the…

Very professional company and made the move hassle free. Knowledgeable team helped during the move and made every possible effort to make us feel comfortable and assured that we were well looked after. Brilliant service and excellent customer service.

4 de novembro de 2020
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Resposta da Pinnacle Removals & Storage

Providing excellent customer service is something we take great pride in, and it’s fantastic to know we met your expectations.

Your recommendation means a lot to us, and we’re always here to help with any future moves.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Absolutely brilliant move from London to Sittingbourne

Absolutely brilliant service! Really helpful and gave a detailed explanation on the quote visit, extremely professional how they all handled our whole move. Always clean, tied and punctual. Excellent company and crew highly recommended

3 de novembro de 2020
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Resposta da Pinnacle Removals & Storage

Thank you so much for your fantastic feedback! We’re thrilled to hear that you were happy with our service from start to finish. Providing a clear, professional, and punctual service is always our goal, and we’re so glad it made a difference for your move.

Kind Regards,
Pinnacle Team

Classificada 5 em 5 estrelas

Great Company

A great experience from start to finish - Sean provided a great quote and also advised us what to expect on the day. The team who did the removal were excellent especially Robert and Sean who worked as a team to make sure everything went smoothly.

3 de novembro de 2020
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Resposta da Pinnacle Removals & Storage

Thank you for your wonderful feedback! We’re so happy to hear that your experience with Pinnacle was smooth from start to finish. Sean and the team take great pride in providing clear communication and ensuring everything goes according to plan, so it's fantastic to know that Robert and Sean made a great team to help everything run seamlessly.

Kind Regards,
Pinnacle Team

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