Pipe Dream Furniture Opiniões 

Resposta da Pipe Dream Furniture

29/09/2026

Thank you so much for your lovely review!

We’re delighted to hear that you love the quality of your reclaimed scaffold board shelves and that they arrived within the expected timeframe. It’s fantastic to know they’ve worked so well for you that you’re already ordering more for your kitchen!

We really appreciate your support and look forward to creating your next set of shelves. Thank you again for choosing Pipe Dream Furniture!

Resposta da Pipe Dream Furniture

29/09/2026

Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with the delivery of your order and appreciate how frustrating it is when a delivery does not arrive within the expected timeframe, particularly when a next-day service has been paid for.

We would, however, like to clarify that it is not our intention or our default position to simply blame the courier. Where an issue has been caused by a third party, we believe it is important to be transparent with our customers and provide the relevant information so they understand what has happened. This is not intended to avoid responsibility, but rather to explain the circumstances accurately.

We fully accept that the order was not delivered within the next-day timescale selected, and we understand the frustration this caused. Where a courier has failed to meet the service paid for, we will raise this with them and provide our customer with the information we receive, rather than making assumptions or giving an explanation that we cannot substantiate.

We are sorry that your experience left you feeling that we were not taking responsibility. That is certainly not the level of customer service we aim to provide, and we appreciate you bringing your concerns to our attention.

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Resposta da Pipe Dream Furniture

29/09/2026

Thank you for taking the time to leave your review. We are genuinely sorry that your experience with your order fell below the standard of service and quality we aim to provide.

We completely appreciate how frustrating it must have been for the original delivery not to arrive within the expected timescale, particularly after paying for a next-day service. As the next-day delivery service was not fulfilled, the delivery charge was refunded to you.

Unfortunately, the first item subsequently arrived damaged. When you contacted us, we offered a replacement as an alternative to returning the item for a refund, and we are very sorry that the replacement also arrived with damage. We appreciate that having two deliveries affected in this way is extremely disappointing and understandably impacted your overall experience.

With regard to the wood quality, our products are handmade using natural timber, which can have variations in grain, knots, colour and character. However, damage caused during transit is not something we expect our customers to receive, and we do take these issues seriously.

We are pleased that, following further communication, your refund was ultimately processed. We do, however, apologise that it took longer than you expected to reach that resolution.

We are also sorry that our previous response came across as impersonal or AI-generated. Our customer service team do draft communications themselves, by reviewing your order and any resolutions provided. We understand that, when you are dealing with an issue, you want to feel that someone has genuinely listened to you rather than receiving a generic response. This is why the written response is well structured and professional.

We fully accept that the combination of the delivery issue, damage to both items and the time taken to resolve the matter has left you disappointed. This is certainly not the experience we want for our customers, and we will take your feedback on board.

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Resposta da Pipe Dream Furniture

29/09/2026

Thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your new table and chairs. It’s always wonderful to know that the finished pieces are exactly what you were hoping for and that you love them as much as we enjoyed making them.

We really appreciate you choosing Pipe Dream Furniture and taking the time to share your experience with us. We hope you enjoy your new table and chairs for many years to come!

Thank you again for your kind words and for your support.

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Resposta da Pipe Dream Furniture

29/09/2026

Thank you so much for taking the time to leave us such a lovely review!

We’re delighted to hear that you found the ordering process straightforward, your shelving system arrived as expected, and, most importantly, that the quality exceeded your expectations. We put a great deal of care into making our products in-house, so it’s fantastic to hear that this came through when you received your shelving.

It’s also wonderful to know that our customer service team were able to assist you along the way. We really appreciate your kind words and your support, and we hope you enjoy your shelving system for many years to come.

Thank you again for choosing Pipe Dream Furniture!

Resposta da Pipe Dream Furniture

29/09/2026

Thank you so much for taking the time to leave such a fantastic review!

We’re really pleased to hear that you’re delighted with the quality of your curtain pole, brackets and finials. We’re also sorry that the original assembled measurement didn’t work for your space, but it’s great to hear that Angel was able to get this resolved quickly and arrange the shorter sections for you.

We’ll be sure to pass your lovely comments on to Angel, she’ll be delighted to know that she was able to help and make the process as straightforward as possible.

It’s wonderful to hear that you feel the quality represents great value for money, and we really appreciate your recommendation. Thank you again for choosing Pipe Dream Furniture, and we look forward to helping you with your next project!

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Resposta da Pipe Dream Furniture

29/09/2026

Thank you for taking the time to leave your review and, in particular, for your kind comments about the banister itself. We’re really pleased to hear that you feel the product is a 10/10 and that you’re happy with the quality.

We’re genuinely sorry that the communication and delivery timescale during August fell short of the experience we aim to provide. August was an unusually challenging period for us, with a high volume of orders and some issues within the courier network, and we appreciate that this resulted in customers waiting longer than expected and, in some cases, having to chase us for updates.

We also appreciate you recognising that we are a genuine business and not a scam. We certainly don’t want anyone to feel that a lack of communication means their order has been forgotten, and improving the way we keep customers updated during busy periods is something we are taking seriously.

Thank you again for your patience and for your honest feedback. Most importantly, we’re delighted that once it arrived, the banister itself lived up to expectations!

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Resposta da Pipe Dream Furniture

29/09/2026

Thank you for taking the time to leave your review and for your kind comments regarding the quality and appearance of the shelves.

We are sorry to hear that you have experienced an issue with the shelves once installed. Having looked at the points raised, however, the issue described appears to relate to the method of installation, the suitability of the wall fixings used and the type of wall they have been fitted to, rather than an issue with the shelves themselves.

Our shelves and brackets are supplied with fixings intended for specific wall types, and as you have chosen to use alternative wall plugs, the suitability and load-bearing capacity of those fixings would need to be determined based on the construction and condition of the wall. Plasterboard installations in particular require appropriate fixings for the specific type of plasterboard, cavity and expected load. Simply changing the supplied plugs does not necessarily provide the required load-bearing capacity.

The positioning of the elbow brackets is also part of the design of this style of bracket. As the bracket does not extend across the full depth of the shelf, the shelf needs to be securely fixed to the brackets and the brackets securely fixed to a suitable structural point in the wall. When loading a 210cm shelf with books, the combined weight can be considerable, so the installation method and wall fixings are particularly important.

From the information provided, there does not appear to be a fault with the timber shelves themselves; rather, the brackets are pulling away from the wall because the wall/fixing arrangement has not been able to support the load being placed on them.

We would always recommend ensuring that the correct fixings are selected for the particular wall construction and the intended load, and where necessary seeking advice from a suitably qualified installer. We are pleased that you are happy with the quality of the shelves and hope this helps clarify the reason for the issue experienced.

If you need any further assistance please do not hesitate to get in touch.

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Resposta da Pipe Dream Furniture

29/09/2026

Thank you so much for taking the time to leave such a fantastic review!

We’re absolutely delighted to hear that we were able to provide exactly what you were looking for and tailor the shelving to the specific requirements of your new leisure venture. Bespoke and made-to-measure projects are something we really enjoy, so it’s great to hear that our team could help you achieve the right size and look without adding a premium for the bespoke service.

It’s also wonderful to hear that the shelves arrived when expected, were straightforward to install, and provided the solid, quality finish you were hoping for. We put a lot of care into making our furniture and fittings in-house, so feedback like this really does mean a lot to the whole team.

We wish you every success with your new venture and would be delighted to work with you again in the future.

Thank you again for choosing Pipe Dream Furniture!