PLAINANDSIMPLE Opiniões 361

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a pair of joggers which unfortunately arrived damaged. I reported this via email and Katy from the customer service team was quick to respond in a friendly and efficient manner. A replaceme... Ver mais

Classificada 4 em 5 estrelas

I bought a crew neck t-shirt and a pair of joggers. At first I wasn't sure about the t-shirt because the neck was higher than I'm used to and the cotton material was heavy. I love it now. It's my favo... Ver mais

Classificada 5 em 5 estrelas

Happy with quality of the material - most organic cotton t-shirts are thinner and do not feel quite so soft. Always looking for white t-shirts, vest, cropped t-shirts to wear as under layers so happy... Ver mais

Classificada 5 em 5 estrelas

I have to say, I rarely write reviews, but the customer service this company gave was incredible. I ordered some t-shirts as a Christmas gift last year but, due to Royal Mail's strike, there was a de... Ver mais

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

Premium quality everyday clothing that has been made to be recycled or composted. Reducing waste with great products that are great for the planet 🌍


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

361 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great product and customer service

Ordered a pair of joggers which unfortunately arrived damaged. I reported this via email and Katy from the customer service team was quick to respond in a friendly and efficient manner.

A replacement item was shipped out almost immediately, and it arrived in excellent condition. Very happy with the purchase and wouldn’t hesitate to order from them again. Highly recommend.

24 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Crew cut t-shirt and a pair of joggers

I bought a crew neck t-shirt and a pair of joggers. At first I wasn't sure about the t-shirt because the neck was higher than I'm used to and the cotton material was heavy. I love it now. It's my favourite t-shirt. You can wear it also when it's cooler. The joggers are great. I liked them straight away. The only reason I am not giving 5 stars is because l wish the material of the joggers was thicker. They might not be properly warm in the winter. I am impressed by the policy of the returns even when you have worn the clothes out.

16 de março de 2026
Classificada 1 em 5 estrelas

Sizing not as described

Sizing was shown as Regular Fit, items delivered were 'Slim Fit' - not even an option on the website. I raised an enquiry with customer services to understand if they had changed sizing or if it was a mistake and never got a reply even weeks later. Items were returned and received a refund

15 de março de 2026
logótipo da PLAINANDSIMPLE

Resposta da PLAINANDSIMPLE

Hi Peter, hope you're well. So sorry for any confusion and that you didn't receive our reply to your email shortly after it was received. Kindly check your junk/spam folder, as sometimes they can land in there. We just replied to the same email; hopefully it came through. In July of last year we changed the names of our regular and slim fit t-shirts; you should have received an email about it. After checking your order, I can see you previously ordered our (newly renamed) oversized premium weight t-shirts and accidentally ordered our regular fit by mistake. As a gesture, we have refunded our returns fee and would be happy to offer you free shipping on your next order. Just let us know your order number so we can refund you for it and if you have any questions at any time, don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Classificada 1 em 5 estrelas

Organic t shirts

Ordered 3 organic XS t shirts. Not a great fit but thought they may be a more comfortable fit when washed. Unfortunately they shrank. I recommend ordering at least one size larger.

11 de abril de 2026
Opinião espontânea
logótipo da PLAINANDSIMPLE

Resposta da PLAINANDSIMPLE

Hi Phyllis, so sorry to hear that our crew neck organic t-shirts in size XS weren't a great fit for you. We pride ourselves on creating quality products using sustainable materials that have been designed to last through countless wears and washes. All of our GOTS-certified organic cotton fabric is pre-washed during production so it shouldn't shrink or lose its shape in the wash as long as care instructions have been followed. As you've washed them, unfortunately we won't be able to take them back for a refund; however, you can send them back to us for free to be recycled, and we'll give you 15% off your next order. If you have any questions at any time, don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Classificada 5 em 5 estrelas

Excellent quality

Excellent quality.
Very good service
After years if trying to find a ‘proper’ crew neck T-shirt ( including ones in a higher price bracket) these are exactly what I have looked for.
Recommend to anyone!

7 de março de 2026
Classificada 3 em 5 estrelas

The quality of the sweat shirt was…

The quality of the sweat shirt was excellent, as was the delivery. But, as with previous purchases, the sizing is strange. With an extra small being snug in the body but with extremely long and narrow sleeves which have to be turned over.

12 de março de 2026
Classificada 5 em 5 estrelas

I was extremely impressed with the…

I was extremely impressed with the heavyweight joggers and hoodie. Unfortunately the hoodie was too small for me in size l and they don't do an XL ( I wish they did) but the quality is really good 👍 definitely recommend

2 de fevereiro de 2026

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