PlanetDirect Opiniões 

29
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

They were very good at responding back to queries. Decided to purchased 4 of their raised beds. They actually arrived a day early at no additional cost to us. Very well packed items, so nothing dam... Ver mais

Classificada 5 em 5 estrelas

Easy to buy. Excellent value. Excellent Cornhole game. Brilliant all round. Thank you team!

Classificada 1 em 5 estrelas

Had no issues with ordering. Came when expected and cheaper than on Debenhams however wrong colour selected by myself so I wanted to return. I have requested a return 5 times via the email the have p... Ver mais

Classificada 5 em 5 estrelas

Just want to say a big thank you to Taylor! Very professional, excellent customer service! Sorted the issue out very promptly. Would definitely buy there again due to Taylor’s excellent customer servi... Ver mais

Informações sobre a empresa

  1. Loja para bebé
  2. Loja de brinquedos para crianças
  3. Plataforma de comércio online
  4. Fabricante de brinquedos e jogos
  5. Loja de brinquedos

Escrito pela empresa

Located in Exeter, Devon, Planet Direct is the latest addition to the KandyToys Ltd family. This online branch offers an impressive range of quality products from across the extensive range of KandyToys brands as well as a number of exclusive items; featuring children's toys, outdoor and leisure accessories, and thoughtful gifts for all ages.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

29 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(29)

14 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

No response from customers service

Had no issues with ordering. Came when expected and cheaper than on Debenhams however wrong colour selected by myself so I wanted to return. I have requested a return 5 times via the email the have provided on their site. I have also submitted two forms on their website to request this, one has been responded to with proof of postage by DPD and telling me to contact them, which wasn’t my request, I had asked for a return.
Poor service and now I’m going to be stuck with a mat that won’t be used.

15 de junho de 2026
Classificada 1 em 5 estrelas

This sold to me a damaged Khul standing…

This scammer of a company sold to me a damaged and poor quality Khul standing fan on Amazon UK. They make the return process difficult for customers. You have to pay for the return, refund are delayed and no communication whatsoever. I regret having to order from this company. It is not even clear their line of business. They advertise to sell baby gifts, now selling fans? Scammers

21 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Annoyed you can buy them in Smyths for CHEAPER than the pre-sale price!!!

Admittedly I was drawn to these more so because of the babythree side than the werebears. Happy with the ones that were shipped out to me however, a friend brought to my attention that you get them in Smyths now for £19.99 instead of the pre-sale price of £24.99 - which honestly just annoys me and makes me think twice before buying any new releases of babythrees here in the UK!!

21 de janeiro de 2026
Classificada 5 em 5 estrelas

Good Product and Easy to Assemble

They were very good at responding back to queries. Decided to purchased 4 of their raised beds. They actually arrived a day early at no additional cost to us. Very well packed items, so nothing damaged. Have put the raised beds together easy instructions. Look sturdy without compost at present. They look amazing cannot wait to start using them in March.

10 de janeiro de 2026
Classificada 5 em 5 estrelas

The two people I was dealing with holly…

The two people I was dealing with holly &Taylor were very good @ responding to my emails about my faulty battery ever time they then ashore me that once we got the correct serial number then it would all get sorted & to there word it did very good customer service for both of they

24 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Product query

Had a query on a product I received and had great service from Taylor. Very prompt, very helpful and efficient. A credit to the company. Issue resolved very quickly. 5 stars.

12 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Unfortunately product received was…

Unfortunately product received was damaged however communicated with Taylor who provided a 5 star service and was very prompt and rectified the issue. Absolutely fantastic customer service which unfortunately nowadays is rare.
We’ll done Taylor a real credit to your employers.

4 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Shambolic experience

I ordered a kids pool from Groupon that is shipped by this company.
It suggests an estimated five working days delivery and I’ve now been waiting for three weeks.
We’ve missed the heatwave, resulting in me buying another pool for the kids while we wait for this bigger and better one to arrive. Now set to miss the second heatwave too!
After sending multiple emails, somebody finally replied to tell me it was lost in transit.
Instead of immediately sending a new one as quickly as possible, they asked if I’d like them to send it again and despite replying within five minutes, another two days has since passed without confirmation that they have done that.
I emailed again today to ask if they have shipped it and again, no communication back.
By far the worst company I’ve dealt with on Groupon and based on my experience so far, one I’ll be checking the small print to avoid buying from again.

25 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

TOYS WE ORDERED

This is a great company to deal with had a bit of a mix up with the order but sorted out very quickly would order from this company again that's Planet Direct

13 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered the hydroblast water gun

Ordered the hydroblast water gun and it's so cool! Always using it to prank my girlfriend or water the plants in a fun way. Package came super quick and highly recommend.
Thanks!

12 de março de 2025
Opinião espontânea

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