They were very good at responding back to queries. Decided to purchased 4 of their raised beds. They actually arrived a day early at no additional cost to us. Very well packed items, so nothing dam... Ver mais
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Leia as opiniões dos outros
Easy to buy. Excellent value. Excellent Cornhole game. Brilliant all round. Thank you team!
Had no issues with ordering. Came when expected and cheaper than on Debenhams however wrong colour selected by myself so I wanted to return. I have requested a return 5 times via the email the have p... Ver mais
Just want to say a big thank you to Taylor! Very professional, excellent customer service! Sorted the issue out very promptly. Would definitely buy there again due to Taylor’s excellent customer servi... Ver mais
Informações sobre a empresa
- Loja para bebé
- Loja de brinquedos para crianças
- Plataforma de comércio online
- Fabricante de brinquedos e jogos
- Loja de brinquedos
Escrito pela empresa
Located in Exeter, Devon, Planet Direct is the latest addition to the KandyToys Ltd family. This online branch offers an impressive range of quality products from across the extensive range of KandyToys brands as well as a number of exclusive items; featuring children's toys, outdoor and leisure accessories, and thoughtful gifts for all ages.
Informações de contacto
Blackmore Rd, Hill Barton Business Park, EX5 1DR, Exeter, Reino Unido
- 01395 234600
- sales@planetdirect.com
- planetdirect.com
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Excellent
Easy to buy.
Excellent value.
Excellent Cornhole game.
Brilliant all round.
Thank you team!
Good fan and good service
I have still not reviewed my product
No response from customers service
Had no issues with ordering. Came when expected and cheaper than on Debenhams however wrong colour selected by myself so I wanted to return. I have requested a return 5 times via the email the have provided on their site. I have also submitted two forms on their website to request this, one has been responded to with proof of postage by DPD and telling me to contact them, which wasn’t my request, I had asked for a return.
Poor service and now I’m going to be stuck with a mat that won’t be used.
This sold to me a damaged Khul standing…
This scammer of a company sold to me a damaged and poor quality Khul standing fan on Amazon UK. They make the return process difficult for customers. You have to pay for the return, refund are delayed and no communication whatsoever. I regret having to order from this company. It is not even clear their line of business. They advertise to sell baby gifts, now selling fans? Scammers
Annoyed you can buy them in Smyths for CHEAPER than the pre-sale price!!!
Admittedly I was drawn to these more so because of the babythree side than the werebears. Happy with the ones that were shipped out to me however, a friend brought to my attention that you get them in Smyths now for £19.99 instead of the pre-sale price of £24.99 - which honestly just annoys me and makes me think twice before buying any new releases of babythrees here in the UK!!
Good Product and Easy to Assemble
They were very good at responding back to queries. Decided to purchased 4 of their raised beds. They actually arrived a day early at no additional cost to us. Very well packed items, so nothing damaged. Have put the raised beds together easy instructions. Look sturdy without compost at present. They look amazing cannot wait to start using them in March.
You help me to find a glove puppet that…
You help me to find a glove puppet that my granddaughter carries everywhere with her. If lost the world would come to an end. She is only 20 months old.
Great delivery service and very prompt
Great delivery service and very prompt. Quality product which I have purchased several times. Value for money. Product enhances game play. I can recommend
Great service thank you replied to my…
Great service thank you replied to my email fast and was efficient with my request and super polite
The two people I was dealing with holly…
The two people I was dealing with holly &Taylor were very good @ responding to my emails about my faulty battery ever time they then ashore me that once we got the correct serial number then it would all get sorted & to there word it did very good customer service for both of they
Product query
Had a query on a product I received and had great service from Taylor. Very prompt, very helpful and efficient. A credit to the company. Issue resolved very quickly. 5 stars.
Great product just what was looking for
Great product just what was looking for
Unfortunately product received was…
Unfortunately product received was damaged however communicated with Taylor who provided a 5 star service and was very prompt and rectified the issue. Absolutely fantastic customer service which unfortunately nowadays is rare.
We’ll done Taylor a real credit to your employers.
Shambolic experience
I ordered a kids pool from Groupon that is shipped by this company.
It suggests an estimated five working days delivery and I’ve now been waiting for three weeks.
We’ve missed the heatwave, resulting in me buying another pool for the kids while we wait for this bigger and better one to arrive. Now set to miss the second heatwave too!
After sending multiple emails, somebody finally replied to tell me it was lost in transit.
Instead of immediately sending a new one as quickly as possible, they asked if I’d like them to send it again and despite replying within five minutes, another two days has since passed without confirmation that they have done that.
I emailed again today to ask if they have shipped it and again, no communication back.
By far the worst company I’ve dealt with on Groupon and based on my experience so far, one I’ll be checking the small print to avoid buying from again.
Great item and good price
TOYS WE ORDERED
This is a great company to deal with had a bit of a mix up with the order but sorted out very quickly would order from this company again that's Planet Direct
Good experience, thank you!
Bought a water gun and it was brilliant - love it! It was delivered quickly and was very good quality, as expected. Would happily shop here again!
Ordered the hydroblast water gun
Ordered the hydroblast water gun and it's so cool! Always using it to prank my girlfriend or water the plants in a fun way. Package came super quick and highly recommend.
Thanks!
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