Very positive customer experience. I ordered a ski jacket which unfortunately didn’t fit, and I wasn’t able to return it before going on holiday. While I was away, I had an accident and ended up i... Ver mais
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No communication from this company since ordering a ski jacket 2 weeks ago!! Order not dispatched, no updates whatsoever, very poor. Avoid!!
Ordered the good times jacket - unbelievable quality and waterproofing. Super comfy fit and sizing guide is pretty much spot on. Have seen Planks from a distance for while and never pulled the trig... Ver mais
A empresa respondeu
I’ve had planks gear since 2014 and it’s by far the coolest, best fitting brand on the slopes, wherever I’ve been. I’ve been complimented on how nice it looks multiple times over the years…so Nice Sw... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa
- Loja de roupas de exterior
- Loja de artigos para desportos de Inverno
- Loja de roupa de Inverno
Escrito pela empresa
A rider-owned British ski brand, Planks Clothing's heart is firmly rooted in the Mountains. Choose from Outerwear, Tech Apparel, Lifestyle, Headwear & more.
Informações de contacto
Reino Unido
- help@planksclothing.com
- planksclothing.com
3,6
Aceitável
203 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really nice customer service team
Really nice customer service team, solved my issue immediately
6 de março de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey William,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and i will be sure to pass the message on to our Customer Service team :-)!
Many Thanks,
Jess
Nice charger jacket and bib pants
Nice charger jacket and bib pants, purple one my favorite. Fast delevery and god response with service team. Wolud like to have got some lable sticker to put maybe on my ski Helmet to promote but maybe you can send som next time i order a jacket or pants. Thanks Planks
5 de março de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Amme,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and we always love to hear how our customers feel about our product range!
Feel free to drop our Customer Service team a message on customerservices@planksclothing.com and we will be sure to get some free stickers sent out to you alongside any future purchase :-)
Many Thanks,
Jess
Top Gear not just for ski
Planks’ gear fits really well and the quality is superb! I use it on the slopes as well as during the off season during walks, days at the beach and so on.
5 de março de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey LouGeex,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and we always love to hear how our customers feel about the fit and style of our products.
Many Thanks,
Jess
Excellent products from an excellent…
Excellent products from an excellent company, super cool look and the kit just works! I especially like the bibs, unbeatable form and function!
4 de março de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Andy,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have taken advantage of our vast product range! Be sure to keep an eye out on our website for our best deals yet on our latest collections :-)
Many Thanks,
Jess
Really good quality bibs highly…
Really good quality bibs highly recommend
3 de março de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Olly,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have taken advantage of our vast product range! Be sure to keep an eye out on our website for upcoming launches of new collections :-)
Many Thanks,
Jess
Good quality products with emphasis on…
Good quality products with emphasis on recycling of packaging and product materials.
11 de dezembro de 2023
Opinião espontânea
Resposta da Planks Clothing
Hey Crisp,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks,
Jess
HI I AM STILL WAITING FOR A REFUND…
HI I AM STILL WAITING FOR A REFUND EMAIL ANYTHING THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER ENCOUNTERED. IF THIS IS NOT PAID BY MONDAY I AM GETTING SMALL CLAIMS COURTS INVOLVED. I AM DONE WAITING AND CHASING AND STILL NOTHING.
2 de março de 2024
Opinião espontânea
Resposta da Planks Clothing
Hi Jessica,
Thanks so much for reaching out and we are so sorry you have encountered this experience and sincerely apologise for the slow customer support response. We are continually working hard internally to improve our levels of communication. During our peak season, please expect a slight delay in our responses due to the volumes of tickets we are working on, rest assured we will answer your email query as quickly as possible.
I have just caught up with our Customer Service team who have not received any emails from you. Please confirm that you have emailed the below address:
customerservices@planksclothing.com
Our team will be sure to get back to you and resolve your query as a priority.
Many Thanks,
Jess
Great ski pants
Great ski pants, fantastic colour, perfect size and arrived quickly. Can't wait to ski in them.
27 de fevereiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey PG,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and we hope that you enjoy the slopes wearing our gear! Be sure to check out our biggest sale yet on our website for more gear at a good price :-)
Many Thanks,
Jess
I bought a jacket 10 days ago now
I bought a jacket 10 days ago now.
I initially received confirmation for the purchase but after two days i was still waiting for the shipment. After contacting customer service i received an email with a tracking number.
I waited for 8 days but the status never changed on the post office website.
I decided to contact the post office but they told me that they had never received the parcel.
I wrote again to customer service and initially they replied saying they would contact the warehouse but they disappeared.
I then decided to contact them one last time and ask to cancel my order and they replied with the same tracking number from 10 days before.
Sure the goods are of good quality but the customer service is bad.
I really wanted my jacket but you cannot treat customers this way.
1 de março de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Valerio,
Thanks so much for reaching out and we are so sorry you have encountered this experience and sincerely apologise for the slow customer support response. We are continually working hard internally to improve our levels of communication. During our peak season, please expect a slight delay in our responses due to the volumes of tickets we are working on, rest assured we will answer your email query as quickly as possible.
I have chased this down for you personally with our customer service team and understand that our warehouse received confirmation that your parcel was collected by Royal Mail, but it seems the tracking has not updated since the 21st February. A customer service representative has now responded to you to offer guidance and next steps regarding this matter. Unfortunately, we do not have visibility of your parcel except for the tracking but we will be raising a claim with Royal Mail to investigate the matter further.
Apologies again for the inconvenience caused and please let our CS representative know how you wish to proceed and we will be sure to manage that as an utmost priority.
Many Thanks,
Jess
Best Ski Wear Around!
Fantastic company to shop with and highly recommend. All of the products are incredibly high quality and it is now my go to brand. I recently purchased the high rider bib pants and for the price nothing comes close to them. Delivery was fast and just to top it off, all of the packaging was sustainable and recyclable!
26 de janeiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Cameron,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have enjoyed the slopes wearing our brand! Be sure to check out our biggest sale yet on our website for more gear at a good price :-)
Many Thanks,
Jess
Brilliant company with a brilliant…
Brilliant company with a brilliant ethos - care about their customers, the environment and the quality of their clothes - can’t recommend enough!
28 de fevereiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Phoebe,
Thanks so much for taking the time to leave this kind review, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
Wrong Item delivered/No answer
The items I chose to keep are excellent. They're top-notch, well-fitting, cozy, and practical. I'd definitely purchase them again.
Unfortunately, some items were not delivered correctly. The support team's communication has been very lacking since I tried reaching out to them.
Did not hear anything from them after contacting them via email.
23 de fevereiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hi Flo,
Thanks so much for reaching out. We are very sorry you have encountered this experience and sincerely apologise for the lack of stock availability for the item you requested and for the slow customer support response. We are continually working hard internally to improve our levels of communication and constructive feedback is always taken on board.
Please could you provide your account number and full name via email to customerservices@planksclothing.com and I will be sure to resolve your query personally.
During our busy periods, it may take our team up to 48 hours (2 working days) to respond to queries, rest assured we are working hard to respond to everyone as soon as possible.
Many Thanks,
Good quality, lack of customer service
Ordered Jacket and Pants a week ago. Was informed one day later that the Jacket is out of stock.
The Sales rep offered me a refund or another model / colour, I answered them by now about 4 times giving the options for other colours or a refund. It took them another 4 days to answer regarding my decision and conclude the order.
I think the clothing is good quality but the customer service is pretty slow.
21 de fevereiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hi Julian,
Thank you for reaching out and we apologise that you feel you have experienced a lack of support from our customer response team. Be assured that our team are working very hard in the background to respond to all queries as soon as possible. As per the guidelines on our website, during busy periods, please expect a delayed response of up to 48 hours. Please note our customer service department only operates Monday-Friday between 9am and 3pm.
Having personally looked at your recent transactions with our Customer Service team, I can see that our team responded to you on both the 22nd February and earlier this afternoon in line with your requests. Please ensure to check your spam email in case this has been missed.
Please could you respond to the most recent email from our Customer Service team and we will be sure to resolve your issue as a priority.
Many Thanks,
Incedible skiing gear
Incedible skiing gear. The jacket is warm but not to much, perfectly waterproof.
10 de fevereiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Alexandre,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have enjoyed the slopes wearing our brand!
Many Thanks,
Jess
Great products
Great products, need more baggy and park style stuff from the UK and Europe. Plus they support Woodsy which is sick!
14 de dezembro de 2023
Opinião espontânea
Resposta da Planks Clothing
Hey David,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have taken advantage of our vast product range! Be sure to keep an eye out on our website for upcoming launches of new collections :-)
Many Thanks,
Jess
Very poor customer service… but good quality kit!
The items I kept are brilliant. They are high quality, good fitting, comfortable and functional. I would buy them again.
However the returned items from 3 weeks ago haven’t been refunded. The communication from support is extremely poor.
In two minds as to whether I’ll be a return customer or not.
19 de fevereiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Charles,
Thanks so much for reaching out. We are very sorry you have encountered this experience and sincerely apologise for the lack of customer support response. We are continually working hard internally to improve our levels of communication and constructive feedback is always taken on board.
I have chased this down for you personally with our customer service team and understand that there was a temporary issue with PayPal who were unable to release the funds, however this has now been rectified and you should receive communication from us via email to confirm your refund shortly.
As our way of apologising for this inconvenience, i have asked our customer service representative to send out a free beanie for you.
Please do not hesitate to reach out if you have any further queries or questions to our customer service team directly on customerservice@planksclothing.com
Many Thanks,
Jess
Really good quality clothing which…
Really good quality clothing which keeps you warm on the slopes. Slightly larger fit so good for layering.
17 de fevereiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Tom,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have taken advantage of our vast product range! Be sure to keep an eye out on our website for upcoming launches of new collections :-)
Many Thanks,
Jess
Resposta da Planks Clothing
Hey Barnaby,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks,
Jess
Before buying from Planks Clothing I…
Before buying from Planks Clothing I checked out reviews and found them to be favourable so I made an order for two anoraks for our trip in March.
From ordering I heard nothing for six days so I emailed and was advised that one anorak was not available (did not bother to tell me). I have since emailed several times asking for available replacement items but no response.
I have tried massaging various social media sites with little help.
The lack of being able to call someone by phone is annoying.
I would not recommend Planks Clothing.
12 de fevereiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Adam,
Thanks so much for reaching out. We are very sorry you have encountered this experience and sincerely apologise for the lack of stock availability for the item you requested and for the slow customer support response. We are continually working hard internally to improve our levels of communication and constructive feedback is always taken on board.
I have chased this down for you personally with our customer service team and understand that there was a stock discrepancy issue between our website and our warehouse system and your order became blocked. Our team internally are working on this systemic error to ensure this does not happen moving forward.
A member of our customer service team will reach out shortly to provide you alternative stock options as a replacement. We have also provided a discount code that you can use on a future purchase should you wish as our way of apologising for this situation.
Please do not hesitate to reach out if you have any further queries or questions to our customer service team directly on customerservice@planksclothing.com
Please note our hours of operation (available on our website). Our team are extremely busy and working hard to respond to all queries as soon as possible however please expect a slight delay as we are currently in our peak trading season.
Many Thanks,
Jess
Super quality
I borrowed a jacket from a mate last year for a ski trip and live the quality, the fit and the colours this year I'm going to buy some gloves for my next trip
13 de fevereiro de 2024
Opinião espontânea
Resposta da Planks Clothing
Hey Tom,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have heard about our brand through friends! Be sure to keep an eye out on our website for upcoming launches of new collections :-)
Many Thanks,
Jess
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