First I was angry because in the last moment before payment some extra services were added to the bill without asking me. Also it took some time before the customer service responded to me, but once t... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app a... Ver mais
A empresa respondeu
المكان كترتيب ممتاز والتصاميم جذابة للصغار والفعاليات معقولة لكن اتمنى ان تخصص تذاكر منفصلة بفئات لحفلات طارق العربي أو رشا رزق حيث أنني رغبت بالحضور ولكن فتح المسرح للعموم والانتظار مع أطفال في الز... Ver mais
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All in all, a great ticketing app but things can get tough during massive events when tickets sell out in minutes. Expected though I guess. I recently had a great experience with customer service. Hab... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Informações de contacto
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Emirados Árabes Unidos
- helpcenter@platinumlist.net
- platinumlist.net
4,3
Excelente
620 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
شكراً استاذة حبيبه
اشكر الاستاذة حبيبه على التعاون و الخدمة الرائعة
كانت خير مثال لتمثيل الشركة في التعاون و تقديم الخدمة الرائعة و التفهم لمتطلبات العميل
شكراً جزيلاً حبيبه
8 de outubro de 2026
Opinião espontânea
قليل الكلام بحقكم وتعاملكم الطيب…
قليل الكلام بحقكم وتعاملكم الطيب والاخلاق
الله يحميكم ويزيدكم من فضلة
8 de outubro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
شكرًا لك على مشاركة ملاحظاتك معنا🌷
يسعدنا دائمًا مساعدتك، ويشرّفنا تقديم أفضل خدمة لك. نحن دائمًا هنا لخدمتك ودعمك في أي وقت تحتاج فيه إلى مساعدتنا. ❤️
In the end, happy with the refund
First I was angry because in the last moment before payment some extra services were added to the bill without asking me. Also it took some time before the customer service responded to me, but once they did, I was generously compensated 🧡
6 de outubro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for sharing your experience! We sincerely apologize for the initial frustration with the unexpected charges and the delay in getting back to you that is definitely not the smooth experience we aim to provide. We are so glad that our support team was able to step in, make things right, and leave you with a positive resolution. We appreciate your patience and look forward to serving you even better next time! 🧡
Sincerely
Platinumlist Support Team
Sama Jasser was very helpful…
Sama Jasser was very helpful ,professional and kind.
I really appreciate her support . Highly recommended !
6 de outubro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Mohamed Anwar helped us resolve a…
Mohamed Anwar helped us resolve a duplicate order and get a refund within just a couple of hours! Great service and very quick response. Thank you so much!
3 de outubro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
I had purchase a ticket as a gift and…
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app and after followed their instructions the issue was resolved and I was relieved and amazed by their prompt response and ability to resolve the issue. It is my first time using the app but I assure you it won't be the last ! Thank you platinum ticket
3 de outubro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
I had an issue with my ticket booking…
I had an issue with my ticket booking and they are very helpful and resolved it in no time.
30 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Great with one caveat
The booking process and seating chart were great.
I would have liked the tickets to also have VIP on them. I didn't know I had VIP line access at the event because it wasn't stated on the ticket.
26 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
I booked Jannat Dilmun/Lost Paradise…
I booked Jannat Dilmun/Lost Paradise water ticket but unfortunately couldn't get visa to Bahrain in due time. The team first rescheduled my tickets and then when i requested refunded also. Amazing support.
20 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Worst customer service experience.
Worst customer service experience.
They charge an additional fee for their so-called Refund Guarantee when purchasing a ticket, but when you actually request a refund—even with valid reasons and supporting documents—they decline the request.
25 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hi Heba,
Thank you for sharing your feedback with us. We understand how frustrating it can be when a refund request is not approved, and we would like to look into this for you right away.
Please rest assured that our decisions are made in accordance with our established terms and conditions, and we never decline requests without valid reasons.
To help us investigate what happened with your case and review the specific reason for the decline, could you please share your order number or booking reference? Once we have that, our team will gladly take a closer look and assist you further.
Sincerely
Platinumlist Team
Amazing
They give very good responses and help out on any questions, I would recommend using Platinumlist
25 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Easy and fun
24 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
It was a fantastic experience
It was a fantastic experience. The acts were breathtaking and professionally executed. The transition from one act to another was smooth and the entire show was interactive. ❤️❤️❤️
23 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Great Booking process but i wandering…
Great Booking process but i wandering why added service fee while all the book and process online.
23 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello Waleed
Thank you for sharing your feedback with us! We truly appreciate your comment and are delighted to hear that you had a great booking experience.
Regarding the service fee, please note that it is clearly displayed in the payment details before completing the booking, allowing you to review the full amount before confirming your purchase.
Thank you again for your valuable feedback and for choosing Platinumlist!
Sincerely
Platinumlist Support Team
Special thanks to Miss Habiba
Special thanks to Miss Habiba for not only solving a pblm for us (for Snow Abudhabi) but she also stayed calm, kind and quick in response.
22 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
من احسن الحفلات اللي حضرتها في حياتي 🥹…
من احسن الحفلات اللي حضرتها في حياتي 🥹 شكرا لكل شي قدمتوه وشكرا لكل المنظمين والمنظمات على طول بالهم وتعاملهم الراقي وهي كانت اول مرة بس اكيد مو اخر مرة واكيد اكيد حنصح كل اللي حولي انهم يحضرو حفلاتكم
19 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
شكرًا لمشاركة ملاحظاتك معنا! نحن سعداء بأن الفعالية قد نالت إعجابك، ونتمنى لك الاستمتاع بجميع الفعاليات القادمة ❤️
Special thanks to Aya Belal!
Special thanks to Aya Belal for assisting me with securing my tickets for the Barcelona Flamenco Ballet - Romeo and Juliet. Wonderful customer service and support. Thank you!
21 de setembro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
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