First I was angry because in the last moment before payment some extra services were added to the bill without asking me. Also it took some time before the customer service responded to me, but once t... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app a... Ver mais
A empresa respondeu
المكان كترتيب ممتاز والتصاميم جذابة للصغار والفعاليات معقولة لكن اتمنى ان تخصص تذاكر منفصلة بفئات لحفلات طارق العربي أو رشا رزق حيث أنني رغبت بالحضور ولكن فتح المسرح للعموم والانتظار مع أطفال في الز... Ver mais
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All in all, a great ticketing app but things can get tough during massive events when tickets sell out in minutes. Expected though I guess. I recently had a great experience with customer service. Hab... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Informações de contacto
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Emirados Árabes Unidos
- helpcenter@platinumlist.net
- platinumlist.net
4,3
Excelente
620 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Smooth, secure & hassle- free
I have been purchasing tickets, as well as my friends, for the past 6 years through Platinumlist and face no issues. It is always easy and transaction is always smooth. One time the artist couldn’t make it so the show was cancelled, received an email for the refund and tadaaa it was refunded within a week.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
very easy and quick
11 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
The app doesn't work.
The app doesn't work.
If you leave the app, your ticket selection is reset. This makes it impossible to copy/paste banking details. However, I got past that by entering the details manually. Unfortunately, approving the payment requires me to switch to my banking app. When I leave the app to approve the transaction, the ticket purchase is cancelled.
Despite this, their records show me as having already purchased tickets, even though no transaction has completed. Therefore, when I try to buy the tickets, it won't let me as it says I've exceeded the number of tickets I'm allowed to buy - even though I've not successfully bought any!!!!
As a result:
* No payment has gone through.
* No tickets have been issued.
* The app will not allow me to retry the purchase.
* It incorrectly claims I have exceeded the ticket purchase limit.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello there,
We sincerely apologize for the immense frustration and roadblock you’ve experienced with our app while trying to secure your tickets. We completely understand how exhausting it is to manually type in details and switch between apps, only to have your transaction lock you out and incorrectly claim you have exceeded your purchase limit when no payment has even gone through.
Please know that we take all customer feedback with the utmost seriousness and view it as a chance to update the team with the customer's feedback for future events. The ticket limit error occurs because our system temporarily reserves the seats during the payment process; we recommend waiting 10 to 15 minutes for the cart to automatically reset so you can try again.
Thank you for bringing this to our attention.
Regards.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
شكرا للأخت حبيبه على مساعدتي وطولة…
شكرا للأخت حبيبه على مساعدتي وطولة بالها وتحملني وشكرا من كل قلبي
11 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
شكرا لمشاركه ملاحظاتك معنا نحن سعداء دائما بمساعدتك
i tried to book the lowest price ticket…
i tried to book the lowest price ticket , but it was showing as not available.. Do i booked the 289 riyal ticket . But only after booking i saw that its for 16+ age as i had also included my 12 year old son.. Tried to call customer service many many times , but it never got connected to any person
10 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello there,
We understand your frustration regarding the unavailability of the lower-priced tickets and the difficulty you faced when trying to connect with our customer service team. We recognize how stressful it is to realize, after booking, that an age restriction applies to your ticket, especially when you are planning an experience with your son.
The age limit restriction was clearly mentioned on the website, so unfortunately, the refund request is not aligned with our terms as the tickets are non-refundable. However, the transfer option is available for this event, so you can share the ticket with a friend or family member to use the ticket instead. If you still need assistance, please reach out to us on this email.
Let us know if you require any further clarification.
Have a nice day ahead!
Thank you and regards,
Platinumlist support team
Help in booking tickets together
Help in booking tickets together
10 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Speed in the purchase process
10 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Facilidad y agilidad
10 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Fast & simple…
It was really easy and fast, direct to the point.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
very efficient waiting list
Great reminder timing. Very efficient waiting list, really happy with that. However I was not able to select the seats I wanted because it was not allowed to leave 1 seat empty: there were 4 seats available in that row, we are 3 and the system refused, I had to go 2 rows back to find the place
10 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello Consumer
Thank you for your feedback, much appreciated.
Kindly reach out to us if you ever have the same issue, as this can be solved easily in no time. We hope you enjoyed the event.
We sincerely appreciate your communication with us and your valuable feedback.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Platinumlist is a smooth
Platinumlist is a smooth, easy and reliable way to get your event tickets, and most people have great experiences with fast entry and clear digital tickets
10 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it. We sincerely hope that you had a wonderful time at the event.
Short waiting queue and very clear…
Short waiting queue and very clear process . Easy payment
10 de fevereiro de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Resposta da Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it. We sincerely hope that you had a wonderful time at the event.
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
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