I placed an order and when delivered the outer box was damaged and also both the product boxes inside. they acknowledged the outer box was damaged, but didn't acknowledge the product box inside, in my... Ver mais
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Leia as opiniões dos outros
The pumpkin carriage toy was excellent quality with metal wheels and sturdy fabric for the pumpkin part. Both 15mo and 3yo happy and playing with it. The parcel arrived on time for New Year’s Eve, w... Ver mais
A empresa respondeu
Excellent!!! I am very surprised by the customer service, which is at the highest level. I haven't seen such quick delivery anywhere else, especially during the holiday season. I wanted quick delivery... Ver mais
Exceptional customer service, great prices, and super quick delivery. I had made a mistake on my order, I contacted CS and they were able to help right away. I order a few things on a Sunday and these... Ver mais
Informações sobre a empresa
Escrito pela empresa
Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.
Informações de contacto
3A Adwalton Business Park, BD11 1DR, Drighlington, West Yorkshire, United Kingdom, Reino Unido
- 0113 481 0183
- hello@playfaire.co.uk
- playfaire.co.uk
4,5
Excelente
146 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 71% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent range of brands and items…
Excellent range of brands and items with competitive pricing and super speedy shipping.
10 de novembro de 2025
Opinião espontânea
Prompt delivery
27 de outubro de 2025
The customer service provided by Jessie…
The customer service provided by Jessie was exceptional - warm, friendly and proactive! Exceptional help during making my order, and though I didn't keep the item, I'd recommend highly!
1 de setembro de 2025
Opinião espontânea
Very happy with bed order and delivery
I ordered a bed for my son which I could have ordered from a number of other retailers. However I am glad I ordered from PlayFaire as the customer service for delivery and installation was second to none, and it made all the difference. Very happy. Can’t fault the experience.
17 de outubro de 2025
Opinião espontânea
Poor customer service
I ordered 2 items from here. One of the items was defective and a bad quality. I emailed to return the item and this was arranged. I asked for the delivery charge to be refunded as the second item I ordered was only slightly more expensive than the delivery charge (£5 delivery and £8 item). I was told that I couldn't have this so I advised that I would return the second item also as I would never have purchased this item alone with the delivery charge being so much. They don't respond to my most recent email asking for a return of the second item.
Just poor customer service really as it wasn't my fault the main item I bought was defective. Wouldn't purchase from here again and would appreciate a response to my email.
18 de setembro de 2025
Opinião espontânea
Superb toys and customer service
My items were somehow delivered to the wrong address. Through no fault of Play Faire . They soon sorted the issue.. I have not received customer service like I had from this company in years. They are superb. The quality of toys is all brilliant.
Many thanks to customer service.
8 de setembro de 2025
Opinião espontânea
Shipping is super fast
Shipping is super fast, we got the package the next day. So pleased :)
26 de agosto de 2025
Excellent service!
I placed my first order with Playfaire yesterday. Not only was it by far the best price I could find for the item I wanted but I was very pleasantly surprised when it arrived this morning - so quick! Excellent service, would not hesitate to recommend.
6 de agosto de 2025
Opinião espontânea
Excellent experience
Easy to order, toys were delivered before estimated delivery time. They were packaged well and a card placed in box thanking us for our custom, lovely touch. Excellent service. Would recommend this company.
28 de julho de 2025
Resposta da PlayFaire
Thank you so much for your lovely review — we’re so glad you had a great experience with us! It’s always a joy to hear from customers who value quality toys and thoughtful children’s pieces as much as we do.
We hope whatever you picked brings plenty of play, imagination, and joy. Looking forward to welcoming you back to Playfaire soon!
Amazing customer service from start to…
Amazing customer service from start to finish!
9 de julho de 2025
Opinião espontânea
Resposta da PlayFaire
Thank you so much for your kind words! We're thrilled to hear you had a great experience from start to finish — it truly means a lot to us. Hope to see you again soon!
Everything arrived safe and sound…
Everything arrived safe and sound within a reasonable time frame. Very happy with the items received. Will use again. Thanks!
25 de junho de 2025
Resposta da PlayFaire
Thank you for the lovely review! We're so glad everything arrived safely and that you're happy with your order. We really appreciate your support and look forward to seeing you again soon! 😊
Great communication and super fast…
Great communication and super fast delivery. Best price for the little dutch toys I wanted for my grand daughters birthday.
24 de junho de 2025
Resposta da PlayFaire
Thank you so much for your kind words! We're thrilled to hear you were happy with the service and that you found the perfect Little Dutch toys for your granddaughter's birthday. We hope she absolutely loves them! 💝
Super little teaset
Very quick delivery, well package and a lovely product
Thanks
24 de junho de 2025
Resposta da PlayFaire
Thank you so much for your lovely review! We're so pleased to hear you’re happy with the tea set — and that it arrived quickly and safely. We really appreciate your support and hope it brings lots of joyful playtime! 💛
Resposta da PlayFaire
Thank you so much for your lovely review! We're so pleased to hear you loved your item and that it arrived quickly. It means a lot to us that you found it at a great price too. We hope it brings your little one lots of joy! 💛
Shipping partner was very unreliable
Shipping partner was very unreliable. Selected date for delivery was unfulfilled and shown as delivered.
25 de junho de 2025
Resposta da PlayFaire
Hi there, thank you for your review. We just wanted to clarify that your order was dispatched on time and delivered within the delivery window we provided.
As a small business, we work really hard to ensure a smooth experience from our end, and it’s always disheartening when we receive lower ratings for issues outside our control — in this case, with the courier.
If your concerns relate to DHL’s service, we’d kindly ask that you consider leaving feedback on their platform instead, as reviews here directly impact our small team.
Thank you for your understanding, and we’re always here to help if you need anything further!
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