I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Ver mais
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Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Ver mais
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Good range of brands stocked, but customer service very hit or miss. Had one instance of great honest customer service, and one that clearly could not be bothered to actually check when stock confir... Ver mais
A empresa respondeu
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja para bebé
- também em
- Fornecedor de acessórios para móveis
- Loja de brinquedos para crianças
- Loja de mobília para quartos
- Loja de móveis
- Loja de móveis infantis
Escrito pela empresa
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Informações de contacto
3,8
Bom
948 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bad customer service.
I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plastic bag with no evidence of a gift box so I went on their chat and was quite simply told if I didn’t want the item I could return it… It was very obvious to me they didn’t care at all . The doll is nice enough but to come the way it did with no nice bag or box I feel it was way overpriced.
2 de outubro de 2026
Opinião espontânea
Extremely poor customer service
Extremely poor customer service. I ordered the wooden toy plane for my son's birthday. It arrived without the pilot. I contacted customer services immediately and they told me they would have to go back to the manufacturer and they will send me a new piece and send the tracking information when it gets sent. That was TWO WEEKS ago. I have received no tracking information, or offer of anything to make good. My son received an incomplete toy. I have spent SO MUCH of my time emailing to chase up, and still I have no guarantee of anything coming, no offer of partial refund, absolutely nothing. I won't be buying from this company again and recommend people buy straight from the supplier, in this case Little Dutch.
10 de setembro de 2026
Opinião espontânea
Resposta da Scandibørn
Hi Amrit,
We're sorry to hear you were disappointed with your experience.
As this was a missing part rather than a faulty product, we needed to arrange the replacement with the manufacturer. We advised that this would take a little time, and we're pleased that the replacement part was delivered today within the timeframe we had provided.
We understand it was frustrating for your son to receive an incomplete toy initially, and we're sorry for the inconvenience this caused. We appreciate your feedback and will take it on board as we continue to improve our service.
Kind regards,
Keeley
Could give 0 stars if I could
Could give 0 stars if I could. Paid for next day delivery in order to ensure the items arrived by my daughter’s birthday and had to chase customer service team after the order was not dispatched. Customer service ensured the items would be posted on the same day and I’d receive a confirmation email but again, nothing. Had to chase customer service team a second time to be informed the item wasn’t shipped and the warehouse couldn’t provide a reason why - clearly forgotten and mismanaged. I chose to cancel my order rather than purchase from a company that doesn’t value their customers or any regard that people are purchasing for special occasions and for their children from their company. Avoid.
9 de setembro de 2026
Opinião espontânea
Resposta da Scandibørn
Hi there,
Thank you for taking the time to share your feedback. We're so sorry to hear about your experience, especially as the order was for your daughter's birthday.
Unfortunately, your order was affected by an unexpected system glitch, which meant it wasn't processed by our warehouse as it should have been. We completely understand how frustrating it must have been to chase for updates more than once, and we're sorry that we let you down.
This isn't the standard of service we aim to provide, and we've taken steps internally to help prevent this type of issue from happening again.
We sincerely apologise for the disappointment caused and appreciate you bringing this to our attention.
Kind regards,
Keeley
Good range of brands stocked
Good range of brands stocked, but customer service very hit or miss. Had one instance of great honest customer service, and one that clearly could not be bothered to actually check when stock confirmed to have arrived would actually be available to order.
In response to the reply - your first response was more appropriate. The items were confirmed to have arrived with you from your supplier. The delay in updating your stock levels for online ordering was due to your warehouse sale event. The item I was ordering was "expected" on 4th September and my query on that dealt was dealt with quickly and honestly. The "sign up for stock notifications" response I received on the following Tuesday felt lazy, especially when I'd explained that I'd been told the stock had already arrived. Just be honest it's genuinely much easier - signed, someone who worked in customer service for an online business.
8 de setembro de 2026
Opinião espontânea
Resposta da Scandibørn
Hi Rebecca,
Thank you for taking the time to leave us a review.
We're really pleased to hear you like the range of brands we stock, and we appreciate your honest feedback about your customer service experience.
I'm sorry we couldn't provide a more definite update on the item's availability. Unfortunately, we don't always receive confirmed restock dates from our suppliers, so we're not always able to give an exact timeframe. The best way to stay up to date is to use the 'Notify Me' option on the product page, as you'll be emailed as soon as the item becomes available to order again.
Thank you again for your feedback, and we hope to provide a smoother experience next time.
Kind regards,
Keeley
Tricky ordering Process!
I was really disappointed with my experience ordering from Scandiborn. The website made the ordering process tricky, kept timing me out, and what was particularly frustrating was that I only found out at checkout that some of the items I had selected were unavailable.
By this point, I had already entered my payment details, address and recipient information, so it was incredibly frustrating to have spent all that time choosing and getting to the final stage only to discover I couldn’t complete the order.
In the end, I gave up and ordered my gift elsewhere. Sorry, Scandiborn, but the whole experience was far more hassle than it needed to be.
22 de agosto de 2026
Opinião espontânea
Resposta da Scandibørn
Hi Ann,
We're so sorry to hear about your experience & appreciate you taking the time to share your feedback.
We haven't had this particular issue reported to us before, but we completely understand how frustrating it must have been to reach the checkout only to find that some items were unavailable after entering all of your details.
We really appreciate you bringing this to our attention & we'll make sure your feedback is passed on to the relevant team so they can investigate & review the checkout experience.
We're sorry we missed the opportunity to provide your gift on this occasion.
Kind regards,
Keeley
Nicola was so nice and sorted my issue…
Nicola was so nice and sorted my issue quickly. Her response was fast and efficient.
3 de julho de 2026
Opinião espontânea
Resposta da Scandibørn
Hi Liana,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Nicola was able to resolve your issue quickly and provide such fast, efficient service. We'll be sure to pass on your kind words to her—they'll mean a lot. We really appreciate your feedback and thank you for choosing us!
Kind regards,
Keeley
Shipping problems but good customer service follow-up
I ordered a parcel for delivery to a local parcel shop. Unfortunately it seems the parcel was never delivered to the shop and has been sent on its way back to scandiborn (although tracking information from dpd seems no longer available). I contacted the company 3 times but did not receive a reply - maybe due to weekend.
Update 29-Jun: I was contacted by their customer care, indeed they do not work over weekend. They offered me the possibility of making a new order where they would match the price I initially ordered (there were some offers on some items that are no longer available). Unfortunately one item was no longer available.
I made the second order and am now pending for:
- refund of the first one
- refund of the difference on the second order
- receiving the second order
Update 4-July
I received the second order at the price when I ordered. Team offered appropriate solutions, thank you!
29 de junho de 2026
Opinião espontânea
Resposta da Scandibørn
Hi Claire,
Thank you for updating your review, and we're very sorry for the inconvenience and frustration caused by your delivery experience.
We apologise that your parcel was returned before it reached the parcel shop and that you didn't receive a response over the weekend. As mentioned, our customer care team is unavailable outside of our working hours, but we're glad we were able to get in touch and offer a solution once we reopened.
We appreciate your patience while we process the refund for your original order, the price adjustment refund for your replacement order, and arrange delivery of your new order. We're also sorry that one of the items was no longer available by the time we were able to reorder it.
Thank you for your understanding, and if you have any further questions or need any additional assistance, please don't hesitate to contact us—we're here to help.
Kind regards,
Keeley
Received a faulty item
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund very quickly & smoothly. She was very helpful & already raised a replacement less than 24 hours later. Brilliant
26 de junho de 2026
Opinião espontânea
Resposta da Scandibørn
Hi Bethaney,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Nicola was able to help resolve the issue quickly and make the replacement process as smooth as possible. We understand that faults aren't always discovered straight away, especially when items are purchased as gifts, so we're pleased we could assist once you got in touch.
Your kind words will be passed on to Nicola, and we really appreciate you taking the time to share your experience. Thank you for choosing Scandibørn, and we hope you enjoy your replacement!
Kind regards,
Keeley
Brilliant customer service after…
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to offer us a very suitable alternative.
We were extremely impressed with the detail and speed our issue was dealt with.
Thank you so much
8 de junho de 2026
Opinião espontânea
Resposta da Scandibørn
Hi Sophie,
Thank you ever so much for your wonderful feedback.
I'm sorry to hear that the item you received was faulty but happy to know that Nicola was able to resolve your issue quickly & efficiently.
I will be sharing your lovely feedback with Nicola & the team.
Kind regards,
Keeley
This company refuses to respond to return requests
Terrible company - sent defective sorting toy where the lid just slides off with the smallest of movements and everything falls out. Not a high cost item but they refuse to respond to requests for a refund nonetheless. Getting increasingly frustrated by businesses operating in this way - no more than scam artists who are no doubt breaking the law on a massive scale by refusing to respond to return requests. If you’ve had the same experience then I’d go straight to trading standards - don’t wait around for these time wasters.
Obviously the suggestion in the below response that they have not received any emails is complete nonsense. I have now sent a third email. Perhaps third time lucky
30 de maio de 2026
Opinião espontânea
Resposta da Scandibørn
Hi there,
We're sorry to read your review and take customer concerns seriously. However, we have checked our records and have not received any emails or refund requests from you regarding this order.
We would like the opportunity to investigate and resolve this matter. Please contact us directly with your order number and details of the issue so our customer service team can assist you as quickly as possible.
We are committed to supporting our customers and addressing any genuine product concerns fairly and promptly.
Kind regards,
Keeley
Excellent experience
I’ve ordered from Scandiborn probably 4/5 times now and every single time it has been super easy. The order has always been shipped out the same day I ordered it and the parcel usually arrives the next day, if not the day after. Would 100% reorder from here in the future for Little Dutch products which is what I’ve been getting. Can’t fault them so far.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Scandibørn
Hi there,
Thank you so much for your lovely review - it honestly means the world to us!
We’re so pleased to hear that you’ve had such consistently positive experiences with us and that your orders have arrived quickly each time. That’s exactly the service we aim to provide, so it’s wonderful to know it’s making a difference.
We’re especially happy you’ve been enjoying the Little Dutch products — they’re a favourite of ours too!
Thank you again for taking the time to share your feedback and for coming back to order with. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Keeley
*Now resolved* Terrible customer service
**Edited with resolution**. My voucher was extended so that I could use it within a month. Appreciate the resolution though I still don’t think vouchers should have an expiry date, especially only a year. Rating changed from 1 star to 4. Thank you.
I was gifted a voucher when I had just given birth. Being a new parent, and having had twins, that first year went past in a blur and I didn’t look at the voucher until recently. I went to use it and discovered it had expired after 1 year. I contacted scandiborn to explain the situation and ask if it could be extended. I got no understanding, no humanity. They refused to extend the expiry date of the voucher. It’s very upsetting as money has been spent and gone straight into their pockets. I asked why they had this policy of 1 year expiry on vouchers and got no proper explanation. It seems like a money making scheme taking advantage of busy parents. Very very upsetting.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Scandibørn
Hi Nadine,
Thank you for your feedback. I can see that this matter is ongoing with our customer service team, and we completely understand how frustrating this must be, especially as a new parent managing twins.
Our team is reviewing your case and will continue to work with you to provide a response. We truly appreciate your patience while this is being addressed.
Kind regards,
Scandiborn Team
Excellent customer service
We had a great experience with two items that we bought from there but what has been even more impressive is the quality of the customer service team. One of the items that we received as a Christmas gift developed a fault and they tirelessly contacted the manufacturer to get a replacement part. It took a while (no fault of theirs) but they actively kept me updated and secured the spare. Very grateful to them.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Scandibørn
Hi there,
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear you were happy with both the items you purchased and, especially, with the support you received from our customer service team. While delays with spare parts are sometimes unavoidable, we’re glad we could keep you informed and see it through to a positive outcome. Your kind words and patience truly mean a lot to us — thank you again for your support and trust.
Kind regards,
Keeley
Poor customer service
Products seem ok, but I will not be buying again due to inflexible customer service.
3 items purchased, one item the receiver had already got. Asked if it could be replaced with another item, but as we missed their "deadline" for Christmas returns by about a week, won't budge. Won't be buying there again!!
Having received a reply to my review, I’m still of the same opinion about this company’s customer service. Surely it’s more important to give longer after Christmas rather than before to allow returns?? By the time the festive period is over, it’s probably only 2 weeks to allow returns. Not acceptable. Nothing about your reply helps to modify my comments.
28 de janeiro de 2026
Opinião espontânea
Resposta da Scandibørn
Hi there,
We’re sorry to hear that you feel disappointed with your experience & appreciate you taking the time to leave a review.
Our Christmas returns window was extended to almost three months to give customers ample time to return any unwanted gifts. Unfortunately, once this extended period has passed, we’re unable to make exceptions, as we apply our policies consistently to ensure fairness for all customers.
We’re glad to hear you found the products satisfactory & are sorry that the returns policy affected your overall impression. Your feedback has been noted and we do appreciate you sharing it.
Kind regards,
Keeley
The chicken toy we ordered came with…
The chicken toy we ordered came with dirty patch marks, won't be able to gift it for Christmas even though we paid extra for next day delivery.
Pretty disappointing. Waiting to hear back from their customer service.
22 de dezembro de 2025
Opinião espontânea
Resposta da Scandibørn
Hi Rokas,
Thank you for your feedback & I’m very sorry to hear that you’ve experienced an issue with your item. This certainly isn’t the experience we want for our customers.
To allow us to investigate this further & assist you as quickly as possible, could you please email photos clearly showing the issue along with the batch number (which can be found on the item) to our customer service team at hello@scandiborn.co.uk. Once received, we can review this & liaise with our supplier if necessary to resolve the matter.
We appreciate you bringing this to our attention & look forward to helping you.
Kind regards,
Keeley
Do not use
Never use, especially during holidays, bad customer service. Hidden "fine print" delivery timelines. They committed to delivery within 3-5 business days, 10 business days have passed and nothing is yet shipped, they blame the high volume they can't keep up. But also tell me that I should have paid extra for the faster delivery (which contradicts 100% with their no-capacity comment).
Even with the delay, they still refuse to prioritise my order and send it in a faster delivery.
Now I won't be able to take the delivery as I am travelling (15 days after the order time).
1 de dezembro de 2025
Opinião espontânea
Resposta da Scandibørn
Hi Jad,
Thank you for taking the time to leave your review. We’re genuinely sorry for the frustration this situation has caused.
To provide some important context, during this period there was a global Cloudflare outage lasting over 24 hours, which affected a large number of platforms worldwide - including our warehouse management system. Unfortunately, during this time we were unable to process or despatch orders at all. This, combined with the exceptionally high order volume from our recent sale, resulted in a backlog.
Since systems were restored, our warehouse team has been working around the clock to despatch orders as quickly as possible. Orders where next-day delivery is selected are prioritised, which is why expedited shipping is offered as a paid option - this does not contradict capacity constraints, but reflects how limited resources are allocated during peak periods.
We’d also like to clarify that our Christmas & peak-period delivery timelines are clearly published on our website, on the Delivery page which is accessible directly from the homepage. These are provided so customers can make informed decisions before ordering.
We completely understand how disappointing it is when an order doesn’t arrive as expected, especially when travel is involved & we’re truly sorry that this experience fell short of your expectations.
Kind regards,
Keeley
TERRIBLE AND TERRIBLE CUSTOMER SERVICE…
TERRIBLE AND TERRIBLE CUSTOMER SERVICE ..I ORDERED a doll and pushchair buggy for my granddaughter sent the wrong doll and try telling there apparently customer service whose feedback to my issue was appalling never will.i shop here again.
5 de dezembro de 2025
Opinião espontânea
Resposta da Scandibørn
Hi Tracey,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that you were disappointed, however we would like to clarify the situation for accuracy. The doll you received was the exact item that was ordered — the Little Dutch Baby Doll – Noa. The Little Dutch Baby Doll - Lily was not part of your order & would not have been possible to order at that time as the product had been removed from sale due to being out of stock.
We always aim to provide clear communication & helpful support.
Kind regards,
Keeley
Brilliant small business
Once again I have made another purchase with Scandiborn and I am super pleased with their pricing, the ease of ordering and their shipping/deliverey. I will be back!
5 de dezembro de 2025
Opinião espontânea
Resposta da Scandibørn
Hi there,
We’re absolutely delighted to hear that you’re once again happy with our pricing, the ease of ordering, and the delivery experience. It truly means a lot to us that you continue to choose Scandiborn, and we can’t wait to welcome you back again soon.
Thanks for your continued support!
Kind regards,
Keeley
Fast shipping!
Scandiborn have such a lovely curated selection of toys. Everything I've bought from there has always been great quality and well played with. Their shipping is always very quick too, which is handy with gifts!
4 de novembro de 2025
Opinião espontânea
Resposta da Scandibørn
Hi Hannah,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying our selection and that our shipping has been helpful for gift-giving. It’s wonderful to know our toys are being well-loved too!
Kind regards,
Keeley
Terrible customer service, no product, no replacement or refund!
Terrible customer service, was told my one item was delivered by there online system but it had not! I checked with neighbours and around ‘safe places’ near my home but no where to be seen.
Contacted costumer services only to be told to fill out there online form when I explained I couldn’t but all of the information the form was asking I had stated clearly in my initial email.
They continue to reenforce their online form but again I could not fill out the document.
Now they are ignoring my emails and I’m left without the item I ordered which I spent a long time saving for, which was intended to be a Christmas gift to my child, and the loss of money….
25 de novembro de 2025
Opinião espontânea
Resposta da Scandibørn
Hi there,
We’re very sorry to hear about your experience & understand how upsetting this must be, especially given the item was intended as a Christmas gift.
We do appreciate how frustrating it is when an order is marked as delivered but cannot be located. However, in order for us to formally raise an investigation with the courier, we do require the Non-Receipt of Goods form to be completed & returned. This is a mandatory step requested by the courier & allows us to proceed on your behalf. The form has been in the same format for many years & we’ve not previously had issues reported with completing it.
We also apologise if our response time has not met expectations. We are currently experiencing a higher than usual volume of enquiries due to the busy seasonal period, which has unfortunately caused some delays.
We genuinely want to help resolve this matter & would encourage you to contact us directly once the form has been completed so we can move forward as quickly as possible.
Thank you for your patience.
Kind regards,
Keeley
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