Wrong item and no customer service.
I ordered some items for my ID.3, most of them are looking fine but unfortunately one of the items I received (the Door Sill Protectors) was not the same as the product I ordered from the website.
Three weeks ago, I wrote to their aftersales department via e-mail with the hope that the error could be corrected (I still have not received a response from the aftersales department).
To comply with the ‘Terms and conditions’ listed on their website, I wrote another e-mail with a formal complaint 15 days ago and sent it to their aftersales department as well as to their listed contact e-mail (their ‘info’ e-mail). According to their own ‘Terms and conditions’ they should respond to the complaint within 14 days, but as I still have not received a response, I am writing a review here. If this does not get a response, I will have to file a dispute at the European Consumer Center.
I think that it is too bad that the customer service is this bad (or non-existent), if the service had been as good as their products, I could have left a good review (I still hope to resolve the issue so that I can change the review to a positive one, but until then it is 1-star from me)
