Plunge Opiniões 

I cannot recommend Plunge based on my experience. The chiller has developed a major leak multiple times, specifically after water changes and once the cooling cycle begins. The amount of water lost is substantial, and the leak appears to originate from somewhere inside the unit, making it extremely difficult to diagnose or repair.

What makes this even more frustrating is that this is not an isolated incident. The exact same problem has happened repeatedly. I’ve spent countless hours draining the tub, inspecting connections, disassembling components, and attempting various fixes, only to have the leak return again. At one point, the unit sat unused for weeks before it randomly stopped leaking, which suggests there may be a deeper design or quality-control issue.

Customer support has been disappointing and has not provided a clear or permanent solution. For a premium product at this price point, I expected far better reliability and much stronger technical support.

When the system works, the cold plunge itself is great. Unfortunately, reliability is what matters most, and repeatedly dealing with major leaks has turned what should be a wellness product into a recurring maintenance headache. Until Plunge addresses these issues, I would strongly caution prospective buyers to do their research before purchasing.

I just want to say my buying experience with Plunge and my installation experience with my new mini-Sauna went GREAT! Plunge was proactively in touch with me about shipping, the installation, etc. Plunge Install, the people who were going to actually build and install it (different people delivered it) were also super responsive and really took care of me. It was an outdoor installation and we've had so much it had to be rescheduled a couple of times and they were SO polite and responsive, it was great. Then, even today, when they installed it, rain was predicted (again). But Plunge Intall (Gio) found a 2 hour window during which it didn't rain and they made it happen. They even helped one of my employees set up the Plunge app, and showed us how to use the app and explained the manually operating elements of the sauna. It was GREAT! Thank you Plunge and Plunge Install!

insanely terrible return / cancellation policy for a consumer brand

Great site, easy to navigate, order, and complete the cycle!

Updated Review (5 Stars)

After posting my original review, I was contacted directly by Ron, Director of Manufacturing and Logistics at Plunge.

To his credit, he immediately took ownership of the situation and personally investigated what had gone wrong. The issue was ultimately traced to the final-mile delivery provider, where communication had completely broken down and my Plunge had been sitting at a local terminal without movement or updates.

Rather than simply apologizing, Ron and his team took action. They arranged for an alternative carrier to retrieve the unit from the terminal and complete the delivery process. My Plunge is now scheduled for delivery tomorrow.

What impressed me even more was that Ron also addressed an entirely separate issue involving my previous Plunge unit. I had been trying to get assistance with that unit for quite some time. Ron offered to help troubleshoot the problem, provide replacement parts at no cost, and work with me to get the unit functioning again.

The reason I am updating this review is because companies are not judged solely by whether problems occur - problems happen in every business. What matters is how a company responds when things go wrong.

My initial experience with delivery and support was frustrating and disappointing. However, once the issue reached the right people within the organization, the response was exceptional. Ron and his team demonstrated accountability, urgency, and a genuine commitment to customer satisfaction.

I also want to recognize the sales team, who were professional, responsive, and helpful throughout the purchasing process.

Based on the way Plunge ultimately handled this situation and their willingness to stand behind both their product and their customers, I am updating my review to 5 stars.

Thank you to Ron and the team for stepping up and making things right.

I bought a Plunge XL with a Pro Chiller and chose Plunge specifically because it's marketed as a top-tier brand. My experience has been the opposite.
Before purchasing, I explained that the unit would go in my garage and described the conditions in detail. I was told it would work there. It never has. The original chiller failed within a few months. The warranty replacement they sent arrived used and visibly damaged — I asked why and never got an answer. Then came persistent water-quality problems, and a maintenance kit didn't fix them. To rule out my environment, I insulated my garage attic, insulated the garage doors, and installed a dedicated AC unit just for the plunge. The problems continued, and now the unit leaks.
A representative told me that if the last repair attempt didn't work, I could return the unit by phone. When it didn't and I called, Plunge refused any return or refund — the only reason given was that the unit is now out of warranty, even though the failures started while it was still covered. Their single offer was 40% off another chiller, meaning I'd have to spend more money to fix a product that never worked as sold.
For the price and the reputation, I expected far better — from the product and from the support. I can't recommend Plunge based on this experience.

Had an issue with my plunge and Kolby from the office was great. He set me up with the parts I needed and then had the tech contact me to replace the parts. The tech showed up on time and was awesome. Nathanael took the time to show me the best way to service and use the plunge. Tested the plunge after he serviced it and cleaned up after repairs. Kolby followed up the following day to make sure all was good. All of the above is exactly why you don't buy the off brands.

I have had some minor issues with the screw cap and leaks that have resulted from small amounts of air entering through the filter area. However, the customer service has been quick to review, response, and support the process to find a solution. I appreciate how easy it has been to resolve once connected with customer service (and was able to do this all directly through the app).

We experienced multiple leaks with our plunge but the customer service and follow up has been exceptional and we appreciate Plunges decision to provide us with a new plunge . Thank you Plunges for caring and standing behind your product.

I have owned and enjoyed the plunge w/pro chiller for about two years. I love the way it looks and the features are great. You just need to make sure connections are tight to avoid leaks. My chiller recently stopped working due to a refrigerant leak but customer service helped me find a viable solution to get back into the cold!

Love the product when it works but they make you jump through hoops to get it fixed. I've had my plunge almost a year but only been able to use it for about 5 month worst customer service experience I've had with any company and for a product that costs this much that just shouldn't be the case I would buy from a different company if you have issues they have no desire to help

Great experience with Plunge's service team. They diagnosed the issue accurately, communicated well throughout the process, and sent a knowledgeable technician who fixed the problem. Excellent customer service and a great outcome. Highly recommend.

I've had a few saunas in my life and this one is absolutely the best. Looks great and exceptionally well made.

our plunge is the best. it’s a highlight in our family to cold plunge. it makes us feel so good and the plunge is such a cool product.

They haven't gotten my plunge installed, and there is no ETA for when they will.

The guys did a great job getting my Plunge in the back yard. Tough job.

When my chiller stopped working, I contacted the company at the end of March 2026.. After lengthy email communications during which I had to send multiple copies of videos showing the defect, I was contacted that I had to send more videos to a different company to see if it was under warranty. Finally, the last week of May I received a new chiller. The huge box. was delivered FedEx, and left on my front porch by the delivery driver. The box weighs over 170 pounds. I have received no help whatsoever with set up of the new chiller or removal of the broken one despite many attempts requesting help.

not able to reach anyone on the phone. was sent a wrong item.

Quick and easy. Great customer service

Everything was great from the research to the questions all the way thru the order. Now just can’t wait for my first Plunge