Plunge Opiniões 

Excellent service, response time, and attention to detail by customer representative Oscar.

HORRIBLE customer service regarding repairs. I've been trying for weeks to get my warranty approved, through my Extended Warranty purchased through PLUNGE, and i continue getting the run-around. I even scheduled a meeting on their support site to discuss, which was then canceled without any opportunity for discussion.

Hope you NEVER need ANY support from these guys. I'm shopping for a new Plunge now and throwing this one away.

I am 100% disabled veteran! I have never plunged in my life my Dr suggested it might help to try a cold plunge for my back shoulders and knee conditions! I was very lucky and was able to speak with Kolby from customer support! He and the entire management staff have been extremely helpful in getting me started on my cold plunge journey! I couldn’t be more thankful and more impressed with the company!

Customer service has been outstanding. The Memorial Day sale solidify the purchase and can’t wait for the tub! All around experience so far is 10/10!

I bought the Regular Sauna, sales process was very good and streamlined. Jonathan in sales help me set up the order and arranged the 24 month 0% financing for me, also arranged delivery and was very helpful in giving me the necessary info to use the sauna. Delivery was on time and the crate was packed well on inspection. I did have some issues uncrating the sauna, mainly stripped screws, and also some parts were stamped incorrectly which made the build somewhat tricky. I reached out to Jonathan who put me in contact with Caitlin in customer service right away, she promptly took care of the issue and made everything right. I’m very pleased with the sauna so far and especially with Caitlin in customer service for her excellent handling of the issue.

I've been using a Plunge for several months now, and cold plunging has become one of my favorite wellness habits. It has helped me with recovery, energy, mental clarity, and overall consistency in my health routine.

I also purchased a Plunge sauna, and together they've become a regular part of my week.

Recently, I experienced an issue with my Plunge chiller. While the process took some discussion and review, the Plunge team ultimately stepped up, listened to my concerns, and worked with me to find a resolution. That's what stood out to me the most. Any company can look great when everything is working perfectly, but you really learn about a company when something goes wrong.

I appreciate that the team took the time to review my situation and make things right. Their willingness to stand behind their customers gave me confidence in the brand.

Overall, I've had a positive experience with Plunge, and I'm looking forward to getting back to my daily cold plunges.

Exceptional product. Customer service and repair processes are improving, thank goodness, b/c it's a good product.

Excellent help with questions and decision process..... easy to order.

The plunge has become an essential part of my daily routine. Any time an issue has arisen the support team has been attentive and quick to help me get it resolved. Hard to imagine mornings without it now!

I do not recommend this product.

What makes this frustrating is that after six months of use, the plunge itself has actually been solid. Once operational, it’s been a tank and has worked well.

My main issue isn’t that the plunge arrived broken. Stuff happens, especially when companies scale quickly. My issue is the customer experience after the sale and how difficult and slow it was to get to a resolution.

The All-In Gen 2 arrived not functioning and it took seven weeks to get it running. Every support exchange took days to get a response. Each interaction felt slow and without urgency despite the fact that I had paid premium pricing for a nonworking product.

Support repeatedly had me troubleshoot the unit myself and at one point even sent detailed instructions asking me to install a replacement control board on my own. Absolutely not. In my opinion, customers should not be repairing premium products that arrive defective, and I was not comfortable taking on that responsibility.

I escalated to management hoping for a different outcome and instead felt dismissed. The conversation was short, not helpful, and the message I walked away with was essentially: wait for the fix or return it and pay a 25% restocking fee, even though the product arrived broken.

That was after already waiting weeks.

To be fair, the third-party service technician (contractor) who ultimately helped was excellent. Once I finally got connected with someone focused on solving the problem, the issue was fixed. This could have been scheduled in the first week and likely repaired within two weeks instead of taking seven weeks to get resolved.

The best way I can describe the experience is this: I paid premium pricing expecting premium/first class service and instead felt like I had purchased the Spirit Airlines version of customer support. The product may eventually get you where you want to go, but if something goes wrong, don’t expect urgency or ownership.

If your unit works out of the box, you’ll probably love it.

But based on my experience, I cannot recommend buying one.

Though we loved our plunging experience while it lasted, we have been disappointed in the reliability of the Plunge All in One. We purchased this in Dec 2024. In the past 14-16 months it has been out of service for at minimum 6 of those months. We have had the compressor leaking (repaired by a Plunge service tech in spring of 2025. Soon after we then had a leak in the filter housing.
This came at the end of the 12 month warranty period. Once I got a ticket submitted, I was informed I was outside the warranty, and nothing was covered. After receiving and installing a new filter housing, we had the Plunge back for approx. 4 weeks. 4 weeks after that repair, a leak now emerged coming out of the bottom of the fan/cooling coils.
It does not STOP. I have asked for a refund but that was not offered.
Still waiting for the engineering team to figure out what is causing this fourth leak.
We would love this investment back!!! Total Disappointment!

I am a current customer upgrading to the Gen2

It came unbelievably quickly and the set up was top notch. Except the cover has a large tear on the top.

Amazing Memorial Day sale. Excellent customer service with optional text and email updates. My Plunge arrived in a week. Delivery team was epic. Plunge is on it.

Gosh, where to begin.

I’ll try and keep this simple.

I became a fanatical cold plunger. For about 10 months my unit worked marvelously. No issues.

I was told to get the extended warranty before a year. I called at 11 months after having set a calendar mark and they told me that you have to get the warranty in 10 months. I explained that they were the ones that told me to call before a year and they said that they are sorry that they screwed up.

So no extended extended warranty. OK.

Well, after that, everything just started breaking. I have probably replaced everything on the cold plunge now except for the chiller itself. Every single time I buy a new piece I install it and they tell me that a different piece is broken, which is why I can’t get it up and running. I am at about 25 months of ownership now and the thing has been down for over half of that because I’ve become disgruntled and frustrated. I’ve easily spent another $2000. Just trying to get it back up and running. I’m a handy person. I’m not some idiot. But literally every part at this point has been broken. Or at least close to it.

I think this is the only time I’ve ever gotten on trust pilot if that tells you something

I would absolutely never buy anything from Plunge again. Given their price point they cannot screw over the customer the way that they do.

The only reason I didn’t go lower on my review is because I think that the product is conceptually a good one. But my God… Buy from someone else.

Plunge continues to prove its worth the money. Great product although we have been unfortunate to have a few leaks. Both times plunge has been quick to respond and made the repaid process smooth and easy. I appreciate them and look forward to getting my plunge back up and running soon!

Got an additional discount over the phone. Looking forward to my first Plunge coming soon!

The hourglass got damaged during shipping and Oscar with Plunge was super helpful in getting me a replacement.

Thank you,

I have the Plunge All-In Gen2. I have only had it installed for about 24 hours but so far everything is great. I followed the very easy instructions on setting everything up and it was down to 37 degrees in just a few hours. My only complaint, if it really is one, is the fan when it runs is loud. I have the plunge indoors so that’s kind of annoying but I believe it will run less now that it’s down to temp. I’ve worked mainly with Jonathan and he’s been pretty helpful and very responsive. I will report back if I have any other feed back to offer. I see a lot of negative reviews but unsure if any of them are the Gen 2. I was told, by Jonathan, that they resolved a lot of issues in the Gen 2.

The water pump quits after about 3 months. The support is horrible!!! A pump went out again, after 6 months of use. Trying to order a part has gotten worse, and I thought that wasn't possible based on previous interactions. There is no customer service, only non-reply emails, I cant even email the support so I have a record. Only through their sight which does not give me a copy of anything. These people sell shoddy parts that dont last at high prices. a stupid pump is like $300!!!! So buyer beware. I'm sure the reason they went so non customer interaction is because there are so many complaints. Well guess what plunge, Now I'm taking it public. I'll look for everywhere I can to warn about your crap product and crap service and crap parts! I can get water pump much stronger for less than 100, but Then it would not fit. Well I bought 3 units, much too my dismay, and I would never get involved with this company. They are just charlottons.