Plus Holiday Opiniões 

183
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Mike has been very friendly and patient with me right from beginning. He is man of tolerance and kindness.

Classificada 5 em 5 estrelas

I was a bit apprehensive arranging a trip online with a firm I saw an advert for on Facebook, but Ronald dealt with all queries (there were a few) quickly, professionally and efficiently, catering... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The travel agent who’s name is Mike was very accommodating and he explained everything about the holiday package that easily to understand. He itemised the itinerary from picking up us at the airpor... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Booked my first solo adventure for later this year so I was feeling quite anxious. Chatted with Mike at plusholiday and he answered all my queries and concerns. He was very helpful and even got me bre... Ver mais

Informações sobre a empresa

  1. Agregador de viagens

Escrito pela empresa

Our team at Plus Holiday has a over 45 years’s experience in providing the best holidays across the world for less. We specialise in a quick, easy and personalised phone booking service, meaning your dream escape is just a call away. Thanks to our proven track record as a fully bonded a tour operator which sells to customers direct. We do our own contracting contract directly with our hotels, ground handlers and various airline partners, so there's no middleman so we offer the best price to our customers. We arrange high-end holidays or low-cost holidays for all budgets to any worldwide destinations. Be it a city break, tropical beach holiday, escorted trips, all inclusive holiday, worldwide cruises or family getaway, our competitive prices and various holiday types keep customers coming back. We have an extensive range of worldwide holidays to Caribbean, Middle East, Indian Ocean, Far East including USA is unrivalled. If you are looking for a personal touch for your honeymoon or wedding, we have the experience to arrange your bespoke holiday arrangements that match your personalise expectations and style ensuring your special day goes off without a hitch.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

183 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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4,6

Todas as opiniões

(183)

66 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 1 em 5 estrelas

Ombudsman will be hearing about this

Absolutely shocking from start to finish. First of all punished for being a single passenger. Charged more than wrong measurements for cabin bag charged more. Arrive at the hotel they’re undergoing renovation work no restaurant no warning! Absolutely atrocious. I will be contacting the ombudsman to further my shambles of a relaxing holiday!!! I will never ever recommend and I will be telling all my friends to share this review so everyone knows to stay away!!!

2 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Company from hell…

Booked a holiday with Oliver who booked the wrong airport for me to fly to then went on holiday. I spoke to Kate who agreed to refund me but that hasn’t happened. I have been chasing for two weeks and they haven’t even sent me the confirmation email. Two weeks and I am waiting for my money. I contacted their ceo Romy Nayyar and he dosent reply but he’s happy for his staff to take peoples money. His net worth is enough to live through an economic crisis because he’s stealing peoples money.

1 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Awful service

Awful service, the agent who takes the call is very rude, they changed the agreed flights and do not want to issue a refund. I would strongly recommend you avoid this organisation. I booked through wowcher and now regret that decision

10 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this company!

Avoid this company!! Take your money change flights without notification. Take your money and do not pay refunds. I am currently in dispute with getting my money back. Do not trust these people.

29 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Rude and very poor service

Unprofessional behaviour very rude and obnoxious. Found cockroaches in the hotel we stayed in told plus holiday and did absolutely nothing about our complaint. had to chase up the complaint for 3 months to get a rude blunt outcome. Honestly people save yourselfs the stress and drama and use another travel agent. Worst company I've ever had to deal with by far!!!

15 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this company

Avoid this company! Have taken my money but will not provide a refund! Want me to pay extra for a break I’ve already paid for! Just give me a refund!

16 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Pushy scammy

We bought a package flight+hotel through wowcher and the experience was bad from start to finish.
Very scammy.

The sales person advised us as our outgoing flight was so late in the day so we’d lose that whole day we could pay to add an extra day which I was happy to do. However she was so pushy and rude when I explained I couldn’t pay immediately as I was at work, but could pay that evening when I was home. She kept ringing and ringing and asking if I could give her the phone number to someone else who could pay instead.

That got sorted and they gave us free cruise tickets as compensation for the bother which was nice (or so I thought as this was a fake ticket, have explained later).
However, we noticed the flights were booked under a different email (not ours) so we couldn’t check in or see any details in the run up to the holiday.
Once they gave us the email a few days before the flight we noticed that the flights home had changed from late evening to very early morning, so we lost our day we paid extra for.
They hadn’t even told us about this change of dates so we could’ve missed this flight, and when I mentioned this she swore she called and emailed me.
I checked my spam and every folder and didn’t see an email, and we definitely didn’t talk on the phone so I knew it was a lie. I asked her to forward the email of her letting me know the change in timings so I could see it on three separate occasions and she never did.
So we paid extra but lost the day anyway and had made bookings in the morning and sorted airport transfers.

She told us to go through Ryanair to complain/get compensation, but as the flights weren’t booked under my email I can’t do anything. I asked her to forward me any correspondence from Ryanair after I filled in a complaint form but heard nothing back from plus holiday.
I would’ve thought since they are a holiday company and booked it for us part of their role is to do this, but she said she couldn’t help us.

When we got to the holiday we tried to use our cruise ticket compensation only to be told the tickets weren’t valid as they were for a 2pm cruise and they only do 7pm cruises.

Other passengers on the flight home we got talking to said Ryanair gave them compensation automatically for the change in flights, so it seems plus holiday pocketed our compensation.

1 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Me and my wife Had a very good 6 night…

Me and my wife Had a very good 6 night holiday from lovely Kate 3 nights in Venice Then Train to Rome for 3 nights she arrange everything so good for us our flight , transfer, Hotels, and train journey Kate was so good in arranging them,She call us to make sure we got all the paper work for all the things I will be recommendingKate to all my friends who want to go on holiday Thanks again to Kate
From: Vida & Uriah looking forward to use you again soon

9 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Good and honest company to deal with

Kate at Plus Holiday has been remarkable throughout. She has been in contact with through booking and to remain in touch whilst we are away
We booked for a 4 night Reykjavic trip, I’m a hard customer to please and she took on board my requirements.
We are still on holiday and loving it. I
Would definitely recommend Kate and Plus Holiday to friends and family thank you so much
Michelle

14 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Scam

Booked a holiday with this company and haven’t received any confirmation. Took my money so I’m starting to think it’s a scam. Avoid at all costs.

3 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Jackson swiftly responded to my email…

Jackson swiftly responded to my email and was able to resolve my issue. His professionalism is something I admire.

10 de maio de 2022
Opinião espontânea
logótipo da Plus Holiday

Resposta da Plus Holiday

Dear Customer,

Thank you for taking the time to share your experience with us and we are happy it is a positive one!

We look forward to assisting you on your future travels and appreciate the positive thoughts and your comments will be passed onto Jackson.

Regards,
Plus Holiday

Classificada 5 em 5 estrelas

Max was so helpful he didnt rush us…

Max was so helpful he didnt rush us was family of 5 going he explained everything so well and went out of his way to find best deal that suited us , he was patient as we drove kept seeing different hotels and wanted him to check for us , he was polite professional and everything went smoothly. Would definaltley resommend holiday plus to my family and friends

1 de maio de 2022
Opinião espontânea
logótipo da Plus Holiday

Resposta da Plus Holiday

Dear Customer,

Thank you for taking the time to share your experience with us and we are happy it is a positive one!

We look forward to assisting you on your future travels and appreciate the positive thoughts and your comments will be passed onto Max.

Regards,
Plus Holiday

Classificada 5 em 5 estrelas

Booking holiday was easy and smooth

Just called in to check some deals. Agent Steve been a master to find me a last minute deal. He was so calm and patient enough to get all the details from me to get the best holiday. Complete booking process so easy and smooth. All the information shared was perfect. Love to refer my mates always to book the holiday with Steve. Customer service was always the best.

30 de abril de 2022
Opinião espontânea
logótipo da Plus Holiday

Resposta da Plus Holiday

Dear Customer,

Thank you for taking the time to share your experience with us and we are happy it is a positive one!

We look forward to assisting you on your future travels and appreciate the positive thoughts and your comments will be passed onto Steve.

Regards,
Plus Holiday

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