Poinsettia Opiniões 

Resposta da Poinsettia

13/06/2018

Hi Amy,

We do apologise that your order did not arrive. As noted in our email replies sent to you on May 18th and 23rd your package was sent with our delivery partner Royal Mail using a free 2nd class service which can take 3-5 working (Monday-Friday) days to arrive. You can review our full shipping policy here:

https://www.poinsettiastyle.co.uk/pages/shipping-policy

Dispatch emails are automated and sent to the email address provided at check out, you may want to check your junk box. As you chose to check out as a guest and did not create a client account you were unable to log in to review your order status. A customer account can be created here:

https://www.poinsettiastyle.co.uk/account/login

We did reply promptly to all of your queries and we did initiate the PayPal refund when you let us know this had not arrived. We do hope this helps explain our polices and do hope you will shop with us again as we would love to provide a more positive buying experience for you.

If you have any more questions please email sales@poinsettiastyle.co.uk and we'd be happy to assist.

Resposta da Poinsettia

6/07/2018

Hi Amy,

Thanks so much for taking the time to leave these positive words :) We're pleased you've enjoyed your Poinsettia shopping experience :)

Resposta da Poinsettia

23/08/2018

Hi Katy,

I am pleased to confirm that this customer damage was refunded as a customer courtesy in line with our return policy which can be reviewed here:

https://www.poinsettiastyle.co.uk/pages/return-exchange-policy

Kind Regards,

Vikki

Resposta da Poinsettia

26/08/2018

Hi Nikki Claire,

As you have been unable to provide us with your order number or a Royal Mail proof of post with PRN number ( all small packages are now GPS tracked to delivery location regardless of service chosen) or signed for tracking number we are unable to better assist you. As noted online we do not provide a free post return service and you will need to contact Royal Mail regarding this missing return as your postal contract is with them.

You can reach Royal Mail customer service by telephone here: 03457 740 740

Or by written post here:

Freepost ROYAL MAIL CUSTOMER SERVICES

You can review our full return policy here:

https://www.poinsettiastyle.co.uk/pages/return-exchange-policy


The Elomi brand does provide generous sizing for a full bust. We are always happy to provide sizing advice before or after purchase as fit is our number one priority.

Please let us know if there is anything else we can do to assist.


Kind Regards,

Vikki

Resposta da Poinsettia

11/10/2017

Hi Kathy,

We apologize you are unhappy with the level of service you have received, customer satisfaction is of the highest importance to us.

We do note that your return sent form Hong Kong using an uninsured service (LK606857637HK) was last scanned in Leeds, UK. As indicated to you a claim needs to be filed with Hong Kong post to claim for this missing package as your return postal contact is with them and is separate from your order with us. I can see that 7 extensive email replies were sent to you as a customer courtesy trying to assist you in finding a resolution and would suggest that your review should be directed to the postal service who failed to deliver your return package to us . I have had a chance to review all email correspondence and believe that the customer service team were prompt, cordial and helpful in their communication with you at all times.

Please let us know if there is anything else we can do to assist you in resolving this issue with Hong Kong post.

Resposta da Poinsettia

28/03/2017

Thank you for taking the time to leave this review, Amandeep.

We are surprised to see this, left more than 1 week after your refund was successfully processed and after being in contact with us on 2 separate occasions. As mentioned in our email correspondence we do suggest that you contact your bank or credit provider for further information as refunds are instant on our end.

Telephones are answered during boutique business hours. As noted online and on your sales invoice boutique staff are often in the changing area with clients and are unable to assist with online order queries. Customer satisfaction is of the utmost importance to us and we do endeavor to respond to all email queries in 1 working day.

We did respond to your email sent Feb 19th letting you know that this return had not arrived. We requested your Royal Mail tracking number or proof of postage and offered to further assist despite the postal contract being between Royal Mail and yourself. You did not reply and did not provide us with proof of postage or tracking information limiting our ability to help you.

Your return was processed on Feb 24th in line with our returns policy and UK consumer contracts regulations. An automated email was sent to you notifying you of this refund.

Your email sent on March 3rd asking for further refund information was answered in a matter of minutes. We did provide you with the return authorisation key to provide to your bank as well as offered further assistance if required. Sadly, you have chosen to leave this review rather than accept our offer of assistance and desire to help you quickly resolve this.

As the sender you may wish to contact Royal Mail for further information regarding this delivery or their services rendered to you.

We do hope this helps you understand the returns process. Please drop us a quick email if there is anything else we can do to assist.