Thankfully Cesar helped me to rebook a room at the Hilton that was canceled by a disgruntled employee, who was let go. Made out even better this time around. And I am grateful I called and talked to C... Ver mais
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Service rep was polite and helpful Only concern was call back wasn’t until 10:00 at night my time
Manny Gonzalos went the extra mile to get a room reservation for me at Grand Syracuse Hotel. He was very patient and helpful. I was very grateful. I am a senior citizen with some visual and physical c... Ver mais
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I decided to try PointA2Point B after being overwhelmed with hotel prices and couldn’t be happier!! The rep that helped me was able to give me an excellent rate and I received my confirmation instantl... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
PointA2PointB Travels makes booking hotels, flights, and car rentals simple, reliable, and stress-free. We help travelers find the right accommodations not only across the United States but also around the world, with access to trusted hotel brands and competitive rates. In addition, we make it easy to arrange flights and rental cars, so your entire trip can be planned in one place. What makes us unique is our personal approach — while everything is handled online for your convenience, we’re always here to answer questions, manage special requests, and make sure your travel plans go as smoothly as possible. Whether you’re booking for business or leisure, near or far, PointA2PointB Travels ensures you get from point A to point B with confidence.
Informações de contacto
Estados Unidos da América
- pointa2pointbtravels.com
3,8
Bom
24 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Service rep was polite and helpful
Service rep was polite and helpful
Only concern was call back wasn’t until 10:00 at night my time
10 de abril de 2026
Was the worst hotel experience we ever…
Was the worst hotel experience we ever had.
There were children running and yelling in the hallways at all hours, banging on our door and running.
There weren’t any pool towels available for us during the whole stay as all the other guests kept taking them to their rooms and not returning them to be washed.
Staff didn’t seem to care about how miserable we were there and were useless.
The hotel was down to 1 elevator at one point because of the unsupervised children playing on them. The floors were constantly soaked because of people running around after being in the pool.
We only had house keeping come in once to clean and she did nothing but take the garbage that we had bagged and threw the blankets up on the bed.
I went to the front desk to complain a couple times about the noise levels and lack of towels however they brushed it off as if it didn’t matter to them.
The only good thing was the rooms were spacious and comfortable and the continental breakfast was good. Although you had to go early in order to have a place to sit and enjoy your breakfast in peace.
I would definitely not recommend this hotel to anyone who is looking for peace and quiet or who wants to get any sleep.
18 de março de 2026
Resposta da PointA2PointB Travels
Hi, thank you for sharing your feedback. We’re really sorry to hear about your experience—it definitely sounds frustrating.
We’d like to clarify that we are a booking agency and not the hotel property itself, so we don’t have direct control over on-site operations or staff.
If you’d like your concerns to be addressed directly by the hotel management or to leave a review that can prompt action, we recommend posting your feedback on the hotel’s official website or contacting them directly.
We truly appreciate you bringing this to attention and hope your next stay is much more comfortable.
Don't Be Decieved!
I am a Marriott member and have been for many many years. Driving on I-10 and needing to make a reservation for the night I could not remember my Marriott password. I googled a number for Marriott to arrange my reservation. Not realizing the call was not actually a direct Marriott number but went straight to an Expedia associate. The associate on the line answered as if he were a Marriott rep. So I booked my night and when I arrived they told me I would get a night credit but not my points since I had booked through Expedia or other booking service. Grrrr, I had no idea it wasn't Marriott until that minute. Didn't have any recourse at all. Watch using Google when booking a night at the Marriott and remember your password for direct booking.
7 de março de 2026
Resposta da PointA2PointB Travels
Thank you for sharing your feedback. I’m sorry for any confusion you experienced during the booking process. I want to clarify that we never represent ourselves as the hotel property.
Our goal during every call is to help travelers secure a room as quickly and smoothly as possible, especially when they are on the road and need immediate assistance, like in your situation. We handle the reservation based on the information available at the time and work to ensure guests have a confirmed stay for the night.
We certainly understand the importance of Marriott Bonvoy points and the benefits of booking directly with the property or brand when loyalty rewards are a priority. If you ever need assistance again, we will always do our best to help you find the best option for your stay.
Thankfully Cesar helped me to rebook a…
Thankfully Cesar helped me to rebook a room at the Hilton that was canceled by a disgruntled employee, who was let go. Made out even better this time around. And I am grateful I called and talked to Cesar. All is well again as I now have two rooms booked so we can go to Rutgers College and watch my granddaughter graduate without any worries. Thanks again.
6 de março de 2026
Resposta da PointA2PointB Travels
Thank you so much for your kind words. I’m really glad I was able to help get everything sorted out for your stay. Situations like that can definitely be stressful, so I’m happy we were able to rebook your room and make sure you could focus on what really matters—celebrating your granddaughter’s graduation.
If you need any assistance with future trips or reservations, please don’t hesitate to reach out. It was truly a pleasure helping you.
Congratulations to your granddaughter, and I hope you have a wonderful time at the graduation!
Representative was very helpful and…
Representative was very helpful and knowledgeable.
8 de fevereiro de 2026
Resposta da PointA2PointB Travels
Thank you so much for the wonderful review! Edgar was the one who had the pleasure of assisting you, and we’re incredibly lucky to have him — he’s truly one of our very best. I’ll make sure he sees your kind words; they’ll mean a lot to him. We really appreciate you choosing us and look forward to helping you again anytime!
So easy to understand worked so good…
So easy to understand worked so good with us senior citizens
15 de janeiro de 2026
Resposta da PointA2PointB Travels
We’re very pleased to hear that it was a great experience for you. Edgar is one of our top bookers, and we’re glad he was able to make everything easy to understand and provide excellent service. Thank you for trusting us!
It was not a great experience- I asked…
It was not a great experience- I asked if I was calling the Marriott directly and was told yes- that was not true-
I cancelled the reservation!!
11 de janeiro de 2026
Resposta da PointA2PointB Travels
The claim that one of our agents represented himself as working directly for the hotel is inaccurate. We have the recorded call confirming this did not occur. Making false statements of this nature is serious and potentially defamatory, and we reserve the right to take appropriate action if such claims continue.
Nepherious listing on the net
Nepherious listing on the net. You think you have a local number for a hotel and it is a third party booking site. AND THEY CHARGED 210$ AND OTHERWISE IT WOULD ONLY HAVE COST ME $140
9 de dezembro de 2025
Resposta da PointA2PointB Travels
Hi Jaana,
We’re sorry for the confusion. All rates, taxes, and fees are clearly disclosed and confirmed before payment is completed. The amount charged reflects the total you approved at the time of booking.
Resposta da PointA2PointB Travels
Thank you for the great feedback! Oscar is one of our top agents, and I’m glad his consistency and follow-up callback helped get the deal done. We truly appreciate you choosing us and look forward to assisting you again.
Very easy and quick
9 de dezembro de 2025
Resposta da PointA2PointB Travels
Thank you for your feedback! We’re glad to hear your reservation was very easy and quick. Edgar will be happy to know he made your booking experience smooth and efficient. Don’t hesitate to reach out to him again for any future bookings. We appreciate you choosing us!
Service was concise, precise and professional.
The Service was concise, precise and professional
8 de dezembro de 2025
Resposta da PointA2PointB Travels
Thank you so much for your review! We’re glad to hear that your experience with Bernie was exceptional. It was a pleasure assisting you with your booking at the Pacifica Beach Hotel, and we appreciate you taking the time to share your experience.
If you ever need help with future travel plans, we’re always here to assist! Safe travels, and thank you for choosing PointA2PointB.
this was a good product.
2 de dezembro de 2025
Resposta da PointA2PointB Travels
We are pleased to hear that Rose provided you with excellent service and secured a great deal for you. If you ever need assistance with a future reservation, please don’t hesitate to get in touch with her.
The reservation not got to the hotel…
The reservation not got to the hotel till the morning. We had to get the hotel on our own. In the morning the hotel manager was able to fix the problem.what hassle, I will never use this service again. I will also tell my friends not to use it.
15 de novembro de 2025
Resposta da PointA2PointB Travels
Thank you for your feedback, and we’re very sorry for the inconvenience at check-in. We want to clarify that the agent who booked your room also resolved the issue for you that same day. When the hotel’s system did not show your reservation, the agent contacted the front desk manager directly and ensured you were given your room without any extra charge—only the standard deposit. The manager confirmed their system would be updated by the next morning. We appreciate your patience and are here if you need anything further.
Customer service
Company responding to my concerns regarding my planed trip that I had to cancel.
15 de novembro de 2025
Resposta da PointA2PointB Travels
I’m sorry to hear that you were unable to reach someone when you called. I did return your call, and please rest assured that we are handling your request in a prompt and timely manner.
Great Appreciation
Manny Gonzalos went the extra mile to get a room reservation for me at Grand Syracuse Hotel. He was very patient and helpful. I was very grateful. I am a senior citizen with some visual and physical challenges so it really meant a lot.
22 de outubro de 2025
Resposta da PointA2PointB Travels
Thank you for sharing your experience. We’re so glad to hear that Manny went above and beyond to assist with your reservation. Your kind words mean a lot to us, and we look forward to helping you again soon!
Kind regards,
The PointA2PointB Team
Customer service excellent.
4 de outubro de 2025
Opinião espontânea
Resposta da PointA2PointB Travels
Thank you so much for your kind words! We truly appreciate your support and look forward to assisting you again soon.
Cesar did a great job in helping me…
Cesar did a great job in helping me find lodging. He really went above and beyond. Much appreciated.
6 de outubro de 2025
Resposta da PointA2PointB Travels
Thanks so much for the awesome review! I’m really glad I could help you find the right place. Don’t hesitate to reach out if you ever need help again — I’ve got you covered!
Exceptional Service from Start to Finish!!
Cesar Ibarra made my experience booking with you guys extremely pleasant! He helped me find a property I could afford, but that was very nice as well.
3 de outubro de 2025
Resposta da PointA2PointB Travels
Thank you so much for your kind words, Elizabeth! We’re thrilled to hear that Cesar made your booking experience smooth and enjoyable. Helping you find the right property at the best value is exactly what we strive for. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Trustworthy traveling experience
I decided to try PointA2Point B after being overwhelmed with hotel prices and couldn’t be happier!! The rep that helped me was able to give me an excellent rate and I received my confirmation instantly
1 de setembro de 2025
Opinião espontânea
Resposta da PointA2PointB Travels
Thank you so much, Gabriela! We’re thrilled to hear you had such a positive experience with us. Our team always works hard to find the best rates and make the booking process smooth and stress-free. We look forward to helping you with your next trip!
booked my reservation with ease
booked my reservation with ease! the customer service rep was very knowledgeable and accommodating. I was able to get a good price I wasn’t even expecting! very professional, and overall I am very pleased with my reservation to say the least!
25 de setembro de 2025
Opinião espontânea
Resposta da PointA2PointB Travels
Thank you for your wonderful feedback! We’re so glad the booking was smooth, the price was right, and our team could help. We look forward to assisting with your next trip!
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