Policybazaar UAE 

Raj be08991 give good experience

Akash 10297 has done a wonderful job.

Thanks

Good experience with Policy Bazaar. Lucky with employee no. 10321 was helpful and made sure i had everything I need. Special mention also to Shivam who initially assisted me and was very responsive and helpfuk

Thanks for you Sandeep 9855 for your support and help and care about customer and informing me all details in call

I had a smooth experience renewing my comprehensive policy. The premium was competitive, and issuing the policy through Policy Bazaar, thank you Rohit Kumar - BE09541

Ankit Bharangar (Emp Code: BET10162) was very helpful

Satisfied with Mr. Lucky Dwivedi Employ id 10321

Ankit. Employee code BE10162
Thank you so much. Greatly appreciated

My experience with this insurance broker was extremely disappointing, particularly when it came to the post-sales service.
Before purchasing the health insurance policy, the salesperson was extremely persistent and followed up with me repeatedly over several weeks to complete the sale. However, once the policy was accepted and the payment was made, the level of service changed completely.
An AED 100/- voucher was part of the policy offer, and I had to make several follow-up calls and send multiple emails to the salesperson to receive it. Unfortunately, my calls and emails were simply ignored.
Eventually, I received responses from two or three different executives, each apologising for the delay and assuring me that the matter would be resolved. Despite these assurances, it took almost 60 days after making the payment to finally receive a simple AED 100/- voucher.
In today's fast-paced, digitally connected environment, where such things can normally be processed and delivered within a matter of days, taking nearly two months to fulfil a straightforward promotional commitment is simply unacceptable.
What disappointed me most was not the value of the voucher, but the lack of accountability and after-sales support. The level of attention given to securing the sale was completely different from the level of attention given once the sale was completed. I hope the company takes this feedback seriously and looks at improving its post-sales customer service. Customers should not have to repeatedly chase a company for something that was clearly included as part of the offer they paid for.

Hi There your staff Riya and Sini amazing and extraordinary in customer support. they can understand customer need and know how to convince the customer. looking forward for your support when needed. Regards, Nrusinh

Lots of things gone wrong this time:

1. During the renewal process with Sales team, the final TOB was shared for my Dubai Insurance (NRI Care) policies for 3 members confirming the annual limit of AED 1.2mn. However the policy documents issued (after premium payment) were for AED 1.1m for one member and AED 1mn for other 2 members!! When the issue was raised with issuance team, they reverted saying they have to investigate and will take 14 working days!!! The issue is why I should be inconvenienced or bear the consequences of an internal discrepancy within the Policybazaar teams, particularly when the agreed benefit is clearly documented!

2. email communication chains are not being maintained/tracked separate for each issue being raised. The subject matter of email should clearly mention the documents/issues being addressed rather than a generic Ref No. Please improve the way your current emails are being structured before sending it to customers.

3. Customer service agents have no clue on the policy related matters! They just speak in a "scripted" tone without understanding or listening to what the customer is asking for! In my specific case both the sles and policy issuance teams seemed absolutely NOT AWARE that the Dubai Insurances NRI Health policy has the No Claim bonus addition of 10% every policy year, for no inpatient claims! This is the USP of the policy that Policybazar markets for attracting customers!

Appreciate if my issues are escalated and someone Senior can call me to resolve these concerns ASAP!!!

I very much appreciate the work that Vidhi did to make renewing my policy go quickly and efficiently.

Updating my reviews:
Because of my below comment policybazaar contacted me the following day which is Saturday and had asked about the scenario. They resolved the issue and on the same day (Saturday) I received my health insurance.
Thank you policybazaar.
****************
It's been 48 hours now when we pay for my health insurance, during the conversation with the agent, he's saying that he will push to 24 hours so that it will be issued as I have mentioned the urgency of my
situation. Then they come back to me saying that there's a wrong documents that we submitted, but I still manage to submit the right documents,
but policybazaar is not doing
what they said about the time
frame, now weekend is coming
and I'm loosing the days of
receiving my health insurance
as I have no choice but to wait
it on Monday which is total 5
days. And another thing is there
WA chat is so frustrating, the
minute they receive the
payment, the agent that I'm chatting with just vanish from the WA chat, and it refresh to a
new communications as if they
don't know you. I don't know
what kind of platform they do. I
cannot follow up the status of
my application even though we
paid it. They will call later of day and they will tell you that it cannot be done today as office hours is closing. They
have too much security of not saying the full emal but
they neglected the real needs of their client. They don't do what they say while your applying for the service, but after paying your on your own to follow up.

Akash 10297 has been effective in communication and understanding as well as Mrs. Tanya.

Sneha, Anju/ OM their assistance is good

Good Customer Service and pricing

Very fast action and accommodating, especially Mani Rao (BE09062), who helped me with my inquiry.