Posh Virtual Receptionists Opiniões 

199
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We didn't know much about answering services when The Counselor started her solo Estate Planning Law Practice. We shopped around and picked something reasonable. The feedback from clients and colleag... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have been using Posh for a few months now and I am impressed with how well they have caught on to our practice area. Sophia and Keara have been wonderful in helping me align and set up our account.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

MJ at Posh was great. From initial consultation to setup of the reception service was seamless. MJ is professional and very, very competent. I am happy with Posh thus far and would recommend thei... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very professional answering service. We use Posh for all after hour calls & sometimes during normal business hours. All agents are easy to understand, professional & polite. Our callers have never had... Ver mais

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Informações sobre a empresa

  1. Serviço de empresa para empresa
  2. também em
  3. Call center
  4. Empresa de telecomunicação

Escrito pela empresa

We answer your calls, so you can answer what calls you. Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

199 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(199)

14 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great experience!

Being my first experience there just a few adjustments that were needed and my Sale Director was very responsive in addressing my needs. We will definitely be using this service in the future and look forward to doing so.
Again thank you for a great experience!
Tom W.

13 de novembro de 2023
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Resposta da Posh Virtual Receptionists

Thank you for the review Tom.

Classificada 5 em 5 estrelas

Highly Recommended

I had some reservations at first because our service is based around privacy law and complete confidentiality.

During the onboarding process however, I received personalised service and support and regular communications until we were completely happy to handover all of our inbound calls to Posh.

Fast forward 6 months and I have no cause to complain at all. Scripts are followed professionally and the receptionists are professional enough to handle any ad hoc situations.

I have used several call centre/ virtual receptionists over the last 15 years and POSH stand out for us as the best by far.

The app is also convenient and easy to use.

Price wise, I think it is fair. Again I wasnt really sure about the price brackets and structures but our monthly spend compares favourably with other 'similar' services and is within the range we are happy with.

Keep up the great work POSH team, here is another satisfied customer.

10 de novembro de 2023
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Resposta da Posh Virtual Receptionists

Thank you for the detailed review. We appreciate the time you spent providing a clear picture of how we stand out in your mind!

Classificada 5 em 5 estrelas

Sarina Perez specifically made my…

Sarina Perez specifically made my experience great!

Sarina puts in the extra effort into her client’s requests making it possible for business owners to seamlessly operate.

7 de novembro de 2023
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Resposta da Posh Virtual Receptionists

Thank you for the review. Sarina takes great pride in giving her clients fantastic service.

Classificada 5 em 5 estrelas

Great job!

Excellent job answering calls and communicating with our clients.

25 de outubro de 2023
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Resposta da Posh Virtual Receptionists

Thank you Byron!

Classificada 5 em 5 estrelas

Posh has been great for my business

Posh has been great for my business! They pick up all of my inbound calls in a friendly and professional manner which is super important since they are representing my company. They offer flexibility on the fly and superb customer service every time I reach out. I hope to stay in partnership with Posh as I continue to grow!

25 de outubro de 2023
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Resposta da Posh Virtual Receptionists

Thank you for the feedback and entrusting us with your calls. We look forward to a long partnership with you.

Classificada 5 em 5 estrelas

Game changer for improved customer…

Game changer for improved customer communications. I had a major obstacle to overcome with my growing business in that I could no longer keep up with phone calls, voicemails, and filter through robo callers.

I heard about Posh from another entrepreneur. Within minutes of getting my account set up and phone line forwarded it already paid for itself. It has made scheduling of if field jobs super efficient and allows me to focus on quality calls. Every one of my customers say how pleasant and professional the receptionist are with Posh making a great first impression.

If you have a growing small business and need help with you phones, I highly recommend.

21 de setembro de 2023
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Resposta da Posh Virtual Receptionists

Mark, thank you so much for the thorough review.

Classificada 5 em 5 estrelas

Quick and Solution Focused Costumer Service

Posh has wonderful and fast costumer service. If I ever contacted them via email, I would receive a quick response with a solution to my issue.

5 de setembro de 2023
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Resposta da Posh Virtual Receptionists

Thanks Jill. Our customer service team strives to be diligent and provide resolutions as fast as possible.

Classificada 5 em 5 estrelas

Dropped my old phone service after trying out Posh

I just moved from another legal answering service which made me feel as if they didn't care about me or my clients. I am thrilled with the quality of Posh services. Their delivery system is easy to use. The employees at Posh are friendly and courteous to me and my clients. I can easily recommend them!

9 de agosto de 2023
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Resposta da Posh Virtual Receptionists

Kenneth,

Thank you so much for sharing your experience. We appreciate the feedback.

Classificada 5 em 5 estrelas

Great Company!

This service has been a huge asset to our clinic. Sarina has been very responsive to all of our specific requests and pleasure to work with!

4 de agosto de 2023
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Resposta da Posh Virtual Receptionists

Thank you for the opportunity to assist your clinic!

Classificada 5 em 5 estrelas

Allow us to concentrate on emergencies

So far so good! We own a domiciliary care agency. We love they way we are notified about a customer/ carer call through the Posh App. It’s great not to be woken up in the early hours by queries that could wait until office hours. Posh allow us to concentrate on proper emergencies out of hours. I recommended the service to my husband who now use them for his chauffeur business.

2 de agosto de 2023
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Resposta da Posh Virtual Receptionists

Claire, we appreciate you sharing your experience. We love helping our clients get back some time in their day (or nights).

Classificada 5 em 5 estrelas

Great Service

I had no issues, setup was simple, receptionist were bilingual English/Spanish perfect for my customer base.

17 de maio de 2023
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Resposta da Posh Virtual Receptionists

Thank you for the feedback.

Classificada 1 em 5 estrelas

What a disappointment

What a disappointment! What we were led to believe would cost $114 a month ended up being $600 a month! For a one person office that's quite ridiculous and completely unaffordable. We were also told that we would have an account manager who would be our direct contact. Very much not the case. In fact, we never heard from that person again and dealt with multiple people. A service of this type should have account managers to moniter usage and provide guidance initially.

15 de maio de 2023
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Resposta da Posh Virtual Receptionists

Dear John, We are sorry that you did not understand how our billing works. When you signed up with us you selected a 50 minute plan which provides for 50 minutes at a monthly price of $114, monthly calls in excess of the 50 minutes paid for are billed at a rate of $1.95 per minute. When you initially contacted us, we offered you a 7 day free trial, which the majority of our potential customers utilize, as it lets them, and us, get a good feel for indicative call volumes. Based on your usage of roughly 300 minutes per month, which was 6 times the call volume of the 50 minute plan you selected, it appears you underestimated your call handling needs. Also, we provide usage metrics in our portal and our app for you to be able to manage your business and have an idea of expected costs. At any time if you are approaching your budget, you can simply cease forwarding your lines for the month to remain in budget. We are more than happy to provide guidance. Your sales consultant is always available to you as well as our team of Client Support staff.

Classificada 1 em 5 estrelas

lost TENS OF THOUSANDS in calls and…

lost TENS OF THOUSANDS in calls and advertising dollars. DEAD AIR. They can not answer google calls. They can not answer Microsoft Teams phone networks. Requested immediate action to fix issues yet there was no response for 1 week.

11 de maio de 2023
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Resposta da Posh Virtual Receptionists

Dear Jordan, It is unfortunate that we couldn’t work together to resolve your recent call flow issues. We are able to answer and handle Google Local Ad calls, as well as Microsoft Teams calls and do so for numerous clients and as you know we have been answering calls on your behalf for 6 months. As a virtual receptionist service, we answer calls that are forwarded to us by our clients. A change occurred somewhere on your end, without us being made aware of it, that caused your calls to cease being properly forwarded to us for handling. When you raised this concern to us, we had two separate conversations with you regarding these issues and both times we requested additional information from you or were actively working with you to address the issue and, in both instances, you became non-responsive. The first time was in early April and you did not provide us the requested information. Notwithstanding this, Posh continued to handle calls for your business during this time. Again in May, what appears to be the same issue was brought up with more detail provided. We worked with you to attempt to fix the issue, but you stopped responding. For us to properly answer calls for our clients requires information and cooperation from both sides. We always strive to help our clients grow their business, unfortunately in this instance you wouldn’t help us help you.

Classificada 4 em 5 estrelas

Good Value & Responsive team

Easy to set up and work with. The detailed messages let us filter out the spam / un-important phone calls and focus our efforts on the ones that needed our attention.

Would love to see an easier way to configure the call flow without having to go through the support team.

14 de abril de 2023
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Resposta da Posh Virtual Receptionists

Thank you for your feedback. We love that you find value in the services we provide. We understand the desire to have an easier way to change how your calls are handled. We have found that the best way for us to maintain our quality of service is to have our Client Support team involved when making changes. It puts the responsibility on us to make sure your account is updated properly. We are always just a call or an email away to assist with your account. You can also reach out directly through the app, if that is more convenient.

Classificada 5 em 5 estrelas

Best company

the companies attention to detail, and keeping call times down to a minimum. the flexibility to change offices, times , availability thru shared document is a game changer for sure, Natalia and her team are 5 stars

10 de fevereiro de 2023
Classificada 5 em 5 estrelas

Motivated Associates

We have been using the services of Posh for about 6 months and are delighted with the level of service. The associates are uniformly courteous, well-spoken and definitely motivated to do a great job. We have referred a number of our clients to Posh and the feedback has been terrific.

30 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great help and support

Great help and support. I have only been with Posh for three months but thus far I have received exceptional customer service from everyone I have spoken with and each of my issues has been quickly addressed. I am actually very happily surprised at this (some of their competitors warned me against joining on when I told them I was going to try their services) and to this point I am very happy with the results. Thanks for everything and I look forward to continuing this wonderful working relationship.

4 de janeiro de 2023

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