Posterstore Opiniões 744

Resposta da Posterstore

3/02/2025

Dear Lauren,

We would like to extend our sincerest apologies for the inconvenience you have encountered and express our gratitude for your patience during this period.
We wish to assure you that our team’s access to editing tools is strictly limited to prevent any potential falsification of documentation for our clients, in accordance with company regulations.
We have verified that one of our agents has reached out to you to provide the pertinent information regarding the item you ordered and has proposed a solution to your inquiry about the item; however, we have yet to receive a response concerning your decision. We would greatly appreciate it if you could inform us of your selection in your last message so that we may assist you effectively with the return process.

Please be assured that we take your feedback seriously. We are dedicated to delivering exceptional service to our customers, and we will ensure that our team receives the necessary training to improve the quality of assistance provided. We look forward to supporting you in the best possible manner.

Thank you for your understanding, and we hope to enhance your experience with us in the future. Should you require any further assistance, please do not hesitate to reach out.

Sincerely,
POSTER STORE

Resposta da Posterstore

Actualizada a 3/02/2025

Hi,

We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.

If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.

POSTER STORE

Resposta da Posterstore

23/01/2025

Hi William,

Thank you for your feedback,

We are very sorry to hear that you have not received your order!
This delay in delivery is highly unusual, so we kindly request that you please reach out to our customer service so that they may further assist you. We are committed to resolving any issues and ensuring your satisfaction.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

Team Poster Store

Resposta da Posterstore

21/01/2025

Dear Customer,
Thank you for sharing your feedback, and we’re truly sorry to hear that the prints did not meet your expectations. We always strive to provide products that our customers love, and we regret that you were disappointed with the colors and quality.
Please feel free to reach out to our customer service team if you need any further assistance or recommendations on framing. We’re here to help and want to ensure you have a positive experience with us.
\-Team Poster Store

Resposta da Posterstore

20/01/2025

Hi Matt,

We’re very sorry to hear your poster was damaged during transit. We take great care to package all orders securely, using durable tubes or flat packaging based on the order’s size and nature. Our goal is to protect your items with high-quality materials, and we regret that this wasn’t your experience.

As we couldn't find any contact information with your review, please reach out to our Customer Service team directly. This will help us resolve the issue promptly and find the best solution for you.

Thank you for your understanding. We look forward to assisting you and ensuring your satisfaction.

DESENIO