POTTERYCRAFTS Opiniões 

161
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I always buy my clay from Potterycrafts, it arrives in good condition and is lovely to use. I also use a wide selection of glazes from here. I’ve had a couple of tight deadlines to meet recently and P... Ver mais

Classificada 1 em 5 estrelas

Appalling customer services, sent order with wrong/missing items, very unapologetic lady, I explained I needed the missing items urgently, Pottercrafts sent the missing items the cheapest/longest way... Ver mais

Classificada 2 em 5 estrelas

Sadly having now read other reviews that have the same experience I doubt I will shop here again. Delivery times were shown at 3-5 working days. When I called on day 5 the person who answered the ca... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

They were great in 2019 when we bought our kiln but now the kiln has its heating elements popping out and need replacement and we can’t reach anyone for 8 days - no response to emails and phone never... Ver mais

Informações sobre a empresa

  1. Loja de artigos de cerâmica
  2. Loja de materiais artísticos
  3. Loja de artesanato
  4. Loja de hobbies
  5. Fabricante de cerâmica

Sobre POTTERYCRAFTS

Escrito pela empresa

Potterycrafts are leading ceramics suppliers in the UK.
We have a full range of pottery kilns, wheels, materials, glazes and equipment available to buy online. Our products are either produced at our UK facility or brought in from a selection of world class suppliers across the globe.
Visit our Website

Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

161 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(161)

8 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

clay order

A friend collected my order from Potterycrafts. The collection instructions given to me by a member of staff were clear and concise and she had no problem collecting my order. I had no problems placing the order on line on a user-friendly website Thank you Potterycrafts.

20 de novembro de 2022
logótipo da POTTERYCRAFTS

Resposta da POTTERYCRAFTS

Many thanks for your kind review, I hope you enjoy your products.

Classificada 1 em 5 estrelas

The delivery took weeks

The delivery took weeks, not days.

You took my money very quickly, however, but did not send any confirmatory email, or receipt. I had to check my balance to see if the order had been processed.

The box arrived, battered, stating that documents were inside.

There were none.

You did not send quite what I had ordered!!!

27 de dezembro de 2022
logótipo da POTTERYCRAFTS

Resposta da POTTERYCRAFTS

Hello Peter - thank you for taking the time to provide feedback.

Your order would have been confirmed - the email itself is likely to have ended up in your 'Junk Folder'.

The length of time you had to wait for your order to be delivered was not good enough as the item I can see on the system that was ordered was in stock when you placed your order.

If you have received the wrong stock against your order, then could you email us at sales@potterycrafts.co.uk for the attention of Gary Hearns and we will pick up on this and resolve.

Thank you

Classificada 5 em 5 estrelas

Great phone service

Really helpful advice and support which enabled my husband to repair my kiln elements without a hiccup.

21 de dezembro de 2022
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Resposta da POTTERYCRAFTS

Glad we could help, thank you for your kind review.

Classificada 5 em 5 estrelas

As always an excellent service

I received my goods in super quick time. As usual the staff were very helpful when one of the items I had ordered was out of stock.
I always use Pottery Crafts, great service, good choice of items. Also their offers are often of interest.

12 de dezembro de 2022
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Resposta da POTTERYCRAFTS

Many thanks for the kind words our team really appreciate the feedback.

Classificada 5 em 5 estrelas

What’s not to love

Potter craft not only supply some very good and easy to use products, they have a team of people who can help with technical questions too ! I have used their products for years. Delivery is always quick and if like me you suddenly want to alter the order at the last minute they are fantastic and say it’s more than doable and still get it to me in time. Love them

8 de novembro de 2022
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Resposta da POTTERYCRAFTS

Many thanks for your lovely words they are appreciated by our team

Classificada 5 em 5 estrelas

Great packing, HUGE box!

The items all arrived quickly and were securely packed (although the box they arrived in was HUGE). I’m really happy with my purchase.

23 de novembro de 2022
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Resposta da POTTERYCRAFTS

Many thanks for your review, we hope your happy with your products.

Classificada 5 em 5 estrelas

Delivery was fast

Delivery was fast. Members of staff always very friendly and always willing to help. I'm very pleased.

25 de novembro de 2022
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Resposta da POTTERYCRAFTS

Many thanks for your kind words. We look forward to welcoming you as customer again soon.

Classificada 5 em 5 estrelas

Very impressive

Very impressive. Took advantage of the flash sale for a Cowley Wheel. Fantastic value at half price. Ordered it online on Sunday and it arrived today (Tuesday). Good e-comms from the delivery company and the driver called to arrange drop off on the day.

13 de dezembro de 2022
Opinião espontânea
logótipo da POTTERYCRAFTS

Resposta da POTTERYCRAFTS

Many thanks for your kind review. We hope you enjoy your wheel and look forward to hearing about what you create.

Classificada 4 em 5 estrelas

Great sculpture supplies

Great sculpture supplies. Despatch and delivery could be quicker

9 de novembro de 2022
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Resposta da POTTERYCRAFTS

Many thanks for your comments, we are working hard to improve our dispatch and delivery.

Classificada 3 em 5 estrelas

The items are great but took too long to arrive

The items are great but I ordered them on the 8th November and they did not arrive until 28th November hence holding up my work

7 de dezembro de 2022
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Resposta da POTTERYCRAFTS

Dear Penny, really sorry our delivery was not up to standard, we are working hard both internally and with our delivery partners to improve our service.

Classificada 4 em 5 estrelas

Always reliable and clear

Always reliable and clear - can’t really be faulted. Sometimes the navigation to products can be complicated and the delivery charges do feel a bit high.

1 de dezembro de 2022
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Resposta da POTTERYCRAFTS

Many thanks for your feedback we are making changes to the website and hope navigation will improve.

Classificada 3 em 5 estrelas

Ordered then never arrived for weeks…

Ordered then never arrived for weeks and weeks contacted customer service twice resolved eventually. I believe they in the midst of a transition between company's however no real effort made to retain business or customer relations after 4 weeks of waiting for what should be a 2 day delivery they didn't even offer to refund the postage as such wont be using again in the future

12 de outubro de 2022
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Resposta da POTTERYCRAFTS

Thank you for the feedback Andrew. Sometimes we don't get everything right and we apologise for the poor experience you have had this time. It is not immediately clear why it took so long to despatch your order and this is something we will look into in order to improve for the future.

Classificada 5 em 5 estrelas

Arrived quickly

Arrived quickly! Products as described on site! V pleased! Thank you ! Will purchase from you again !

21 de novembro de 2022
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Resposta da POTTERYCRAFTS

Thank you we look forward to welcoming you back to shop with us again

Classificada 4 em 5 estrelas

Easy to contact.

Easy to contact.
Human being on the end of the phone.
I was told that it would be dispatched the next day but then later due to staff shortages it was delayed. Which would have been fine if the DHL where reliable so I would suggest that you rethink your delivery company as it was a very negative experience with DHL.

14 de novembro de 2022
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Resposta da POTTERYCRAFTS

Many thanks for your review, sorry you have a less than perfect experience shopping with us we appreciate your feedback and are working hard to make improvements.

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