UPDATE - Contacted by company directly by phone and they are sending out replacements as it was a picking error at their warehouse. 1 star updated to 4 star for quickness of resolution. Ordered a H... Ver mais
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All toys are great value the mystery box is amazing such fantastic toys . All very well packed and fast delivery. I have used this company 3 times now and will continue to use them as the value they o... Ver mais
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I highly rate this site it’s brilliant my daughter loves the surprise boxes and the selection of toys and party bits available, she was blown away by her unicorn box she kept asking for and she loves... Ver mais
One of my favourite places to shop. I've bought an array of items from here, gifts, party favours, party tableware, costumes, prizes for school fairs and events etc. The items are fantastic value, a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Cheap toys, games, books, party supplies & more from just £1. www.poundfun.com
Informações de contacto
Unit 2, River Technology Park, Brewery Street, BD21 4JQ, Keighley, Reino Unido
- hello@poundfun.com
- poundfun.com
3,9
Bom
1 mil opiniões
Respondeu a 6% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good but not great
Items were smaller than I thought so make sure you check sizes, also processing and delivery were very slow, but item were good quality
18 de dezembro de 2024
Opinião espontânea
On December 18th 2024 I contacted…
On December 18th 2024 I contacted PoundFun to return an item. Took them 3 weeks to reply to my emails to provide me with a returns address and procedure. 2 weeks after posting them the items back I still haven't had a refund, the number on their website goes to answering machine, they don't reply to the websites chat, emails take far longer than 1-2 days if they respond at all.
Awfull Company, AVOID!!
18 de dezembro de 2024
Opinião espontânea
Resposta da PoundFun
Hey,
We are sorry to hear you are disappointed with your experience at PoundFun.
In regard to the delay in response, we contacted you within 24 hours in response to your query with the details on how to return your order.
Having launched an investigation into the delay in processing your return it appears your order had been delayed at a Royal Mail depot resulting in the longer time in processing this.
Once again we apologise for your experience and we have used your feedback to improve experiences in the future.
Thanks
Tom
Items arrived promptly .
10 de dezembro de 2024
Opinião espontânea
Excellent
Excellent. Fast shipping despite Christmas period & everything as described
14 de dezembro de 2024
Opinião espontânea
Great value for money and quick delivery
Great value for money and quick delivery
5 de dezembro de 2024
Opinião espontânea
Always a great service!!
Always a great service. Plenty of affordable toys and games to choose from, fast postage, and my kids love opening their 'mystery boxes'
9 de dezembro de 2024
Opinião espontânea
Ordered 1 x boy surprise box
Ordered 1 x boy surprise box. 1x girl suprise box. Did not receive the items guaranteed to be in box.. All items put in one brown box not the boxes they were advertised in.. I complained twice weeks ago but no reply.. Was told items in boxes were guaranteed to be worth over £50 but on sale for £25,. No way.. Most items for 3yr old. Very disappointing.. Never use it again..
15 de dezembro de 2024
Opinião espontânea
Resposta da PoundFun
Hey,
Thank you for taking the time to share your experience with us.
We’re very sorry to hear that the surprise boxes did not meet your expectations and that you did not receive the items as advertised. This is not the level of service or product quality we aim to deliver, and we sincerely apologise for the disappointment caused.
We understand how frustrating it is not to receive a response after raising a concern. We’re currently addressing delays in our customer support system to ensure that all inquiries are resolved promptly.
We value your feedback and will use it to improve both our product offerings and customer service. We’re truly sorry for any inconvenience caused and appreciate your patience as we work to make this right.
Thanks
Tom
Super fast delivery
Super fast delivery, and great items, my granddaughter was super happy with her items?
10 de dezembro de 2024
Opinião espontânea
Absolutely amazing items
Absolutely amazing items! Really pleased with my order, will definitely be ordering again
15 de dezembro de 2024
Opinião espontânea
I recommend PoundFun to everyone
I recommend PoundFun to everyone, it’s cheap and excellent quality items which also branded items
12 de dezembro de 2024
Opinião espontânea
Products arrived very quickly and…
Products arrived very quickly and better quality than I expected. Will be ordering more.
10 de dezembro de 2024
Opinião espontânea
Excellent service and very helpful
Had an inquiry about doing an order using their offer and they were very quick to respond and very accommodating. Definitely recommend to other people.
13 de janeiro de 2025
Opinião espontânea
Brilliant company supplying fun and…
Brilliant company supplying fun and great value toys and books. I've been purchasing for quite a while and my grandchildren love receiving their gifts. Excellent.
15 de janeiro de 2025
Opinião espontânea
Great haul for Xmas stockings
Great haul for Xmas stockings, retro toys too so the adults enjoyed them too
16 de dezembro de 2024
Opinião espontânea
Amazing company
Very fast delivery especially over the Christmas period. Amazing value for money
19 de dezembro de 2024
Opinião espontânea
Good quality items
Good quality items, fast delivery, would definitely shop here again
1 de dezembro de 2024
Opinião espontânea
Would definitely order from here again
I was pleasantly surprised at the quality of the products for the price, I was expecting them to break after a couple of uses (especially with my son!) but they are all still going strong even after being thrown around and battered by my children. The ordering process is quick and easy and my delivery went smoothly and as expected. Very happy with my experience here and I will definitely be ordering again.
7 de dezembro de 2024
Opinião espontânea
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