Have used Power Point on two occasions recently, for a repair to our range oven and our washing machine. Excellent customer service, both from staff at the Oakengates branch and the repair engineer Ma... Ver mais
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Leia as opiniões dos outros
I went in looking for an under-counter fridge, and the lady who helped us was extremely friendly and knowledgeable. She made the whole process easy, and we quickly found the right fridge for our nee... Ver mais
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From order to fitting everything went very smooth and stress free. John at wellington ship very helpful and approachable. Dave and sterling the fitters were very efficient and respected our home . Gre... Ver mais
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Excellent service from the store, and our repairman Matt in particular. Phoned them this morning about our dishwasher not working properly, same day appointment and fixed for a very reasonable call ou... Ver mais
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Informações sobre a empresa
- Loja de eletrodomésticos
- também em
- Atendimento ao cliente no sector de eletrodomésticos
- Fornecedor de peças para eletrodomésticos
- Loja de electrodomésticos usados
- Reparação de eletrodomésticos
Escrito pela empresa
Powerpoint Stores is a family run independent business with stores in market towns Oakengates and Wellington. They have been trading for over 25 years now providing customers with appliance sales and repairs. Due to their high level of service, attention to detail and product knowledge, their customers remain loyal and much of their business comes from recommendations. They provide all household appliances including, washing machines, tumble dryers, washer dryers, fridges, freezers, cookers, vacuum cleaners, smaller kitchen appliances, and much more. They offer delivery and installation options on freestanding and built in appliances. The friendly knowledgeable team go above and beyond for their customers. They have true family values you only experience when shopping local.
Informações de contacto
Reino Unido
- powerpointstores.co.uk
5,0
Excelente
572 opiniões
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Great lads
Great lads, turned up on time and fixed the issue really efficiently. Top quality
2 de dezembro de 2025
Resposta da Powerpointstores
Good Morning Mr MacPhee,
Thank you so much for the kind words! We pride ourselves on being punctual and getting the job done right the first time. I’ll be sure to pass your feedback along to the team—they’ll be delighted to hear it.
Thanks for choosing us!
The Power Point Team
Friendly
Friendly, helpful service from booking the appointment to the engineer visit. Engineer explained everything clearly . Machine was fixed quickly and cleanly. Thank you
25 de novembro de 2025
Resposta da Powerpointstores
Good Afternoon Mrs Brown,
Thank you very much for taking the time to share your positive experience. We are delighted to hear that our service met such a high standard across the entire process—from booking your appointment to the completion of the repair.
We are especially pleased that:
You found our team friendly and helpful during the booking process.
The engineer was able to explain everything clearly, ensuring you understood the repair.
The machine was fixed quickly and cleanly.
We strive to deliver seamless, expert service, and your feedback confirms that our team is meeting that goal. We will be sure to pass along your commendation to the engineer and the scheduling staff involved.
Thank you,
The Power Point Team
1st class service from a local company.
1st class service, next day call by engineer who was very knowledgeable.
25 de novembro de 2025
Resposta da Powerpointstores
Good Afternoon Mr Silcock,
Thank you for sharing this outstanding feedback. We are delighted to hear that our service met your expectations, specifically regarding the first-class quality and the prompt, knowledgeable support provided by the engineer on the next-day call. We will be sure to pass on this commendation to the team member involved, as they exemplify the high standard of professionalism we strive for. Your satisfaction is our top priority
Thank you,
The Power Point Team
Local, friendly, efficient
I would never consider going anywhere else for purchases or repairs. Friendly, local, efficient.
Matt fixed our dishwasher today. Great job. 👍
28 de novembro de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Afternoon Mrs Carter-Lowe,
Thank you so much for this fantastic review! We're thrilled to hear that our commitment to being friendly, local, and efficient resonated with you. We'll be sure to pass along your kind words to Matt for the great job he did on your dishwasher. We truly appreciate your loyalty!
Thank you,
The Power Point Team
Friendly and reliable service
The engineer arrived as promised.
He was very friendly and knowledgeable.
He diagnosed the issues with my dishwasher and was able to point me in right direction.
Would definitely recommend
20 de novembro de 2025
Resposta da Powerpointstores
Good Morning Tracey,
Thank you for sharing such positive feedback about your experience. We are thrilled to hear that our engineer arrived as promised, was both friendly and knowledgeable, and successfully diagnosed the issue with your dishwasher. We truly appreciate your recommendation!
Thank you,
The Power Point Team
Resposta da Powerpointstores
Good Morning Mr Huckin,
Thank you very much for taking the time to share your feedback. We are committed to providing helpful service, competitive pricing, and efficient delivery, and we're delighted to hear we met your expectations.
Thank you,
The Power Point Team
Good quality, friendly service.
good service both on the phone and in person the sales person on the phone was helpful and the installation team worked hard to fit my washing machine in a tight space. I would recommend using this company.
17 de novembro de 2025
Resposta da Powerpointstores
Good Afternoon Mrs Scanlon,
We are absolutely delighted to read your glowing review and appreciate you taking the time to share your positive experience with us.
It's wonderful to hear that you received good service both on the phone and in person. We pride ourselves on providing helpful and knowledgeable assistance, so we will be sure to pass along your kind words to the salesperson who helped you.
We are also very proud of our installation team and their commitment to getting the job done right, especially when faced with a challenging fitting. Their hard work in fitting your washing machine in a tight space is a testament to their professionalism and dedication.
Thank you for your strong recommendation—it is the highest compliment we can receive. We look forward to serving you again in the future!
Thank you,
The Power Point Team
Ordered over the phone
Ordered over the phone, got what I ordered.delivered and fitted on time and tested before leaving.
Fitters were polite and helpful. Very please overall but a pity they did not remove the packing.
13 de novembro de 2025
Resposta da Powerpointstores
Good Morning Mr Woodier,
Thank you for taking the time to share your feedback with us. We are delighted to hear that your order was taken accurately over the phone, and that our fitting team was polite, helpful, and ensured the item was delivered, installed, and tested on time. Your satisfaction with the service is our top priority.
We appreciate your overall very positive experience and look forward to serving you again.
Thank you,
The Power Point Team
Ordering and delivery of kitchen goods
From ordering to delivery the staff were very helpful and made us feel valued. Delivery was on time and the items were put where we wanted them. The delivery drivers were as helpful as the shop staff. The items delivered were as described and in great condition.
12 de novembro de 2025
Resposta da Powerpointstores
Good Morning Mr Slater,
We sincerely appreciate your positive review. We are extremely pleased to learn that the experience, from the initial ordering process through to delivery, met your expectations for helpfulness and professionalism. Ensuring our delivery is punctual, and that the product is delivered to your desired location and arrives in the condition described, is a priority for us. We thank you for recognizing the excellent service from all staff members involved.
Thank you,
The Power Point Team
Our request for help to repair cooker…
Our request for help to repair cooker was responded to quickly. The problem was identified and replacement parts sourced quickly and installed cleanly without fuss
11 de novembro de 2025
Resposta da Powerpointstores
Good Afternoon Mr Cross,
We greatly appreciate your feedback regarding the cooker repair service. It is rewarding to know that our team was able to respond quickly, accurately identify the problem, and source and install the necessary replacement parts with speed and professionalism. We strive to ensure all repairs are completed cleanly and without disruption.
Thank you,
The Power Point Team
Always a great service.
11 de novembro de 2025
Resposta da Powerpointstores
Good Morning Mrs Edge,
Thank you for the kind words! We greatly appreciate your continued loyalty and are delighted to hear you consistently receive great service.
Thank you,
The Power Point Team
Would most definitely call on Power Point in future and recommend to friends, most efficien11/25 and…
Inspection carried out 7/11/25 and quote given which I accepted, repair carried out 15/11 to my dishwasher by same employee. Very impressed by employees work and efficiency, an asset to your business
15 de novembro de 2025
Resposta da Powerpointstores
Good Morning Mrs Milward,
Thank you so much for taking the time to share your positive experience regarding the inspection and repair of your dishwasher.
We are delighted to hear that our employee's work and efficiency impressed you and that the repair, carried out on 15/11/25, was successful following the initial quote on 7/11/25.
We will certainly pass your kind words along to the employee involved. They are indeed a valuable asset to our team.
Thank you,
The Power Point Team
Resposta da Powerpointstores
Good Morning Mr Williams,
Thank you for your excellent 5-star review. We are delighted to hear that everything met your expectations and that you were pleased with the service received.
Thank you,
The Power Point Team
II’ve been using this business for 25…
I’ve been using this business for 25 years. The service has never changed. The quantity has never changed. The whole staff are amazing and really care about their jobs and the quality of products is always five stars.
10 de outubro de 2025
Resposta da Powerpointstores
Good Afternoon,
That is absolutely wonderful feedback! Thank you so much for taking the time to share your long-standing experience with us.
It's incredibly gratifying to hear that after 25 years you've consistently enjoyed:
Unchanged, excellent service.
Consistent quantity.
An amazing staff that genuinely cares.
Five-star product quality.
Your loyalty is truly appreciated, and knowing that we've been able to maintain this high standard for so long is a huge testament to our team's dedication. We look forward to continuing to provide you with the same quality for many years to come!
Thank you,
The Power Point Team
Resposta da Powerpointstores
Good Afternoon Mrs Cartwright,
Thank you for your review! Providing a professional and great experience is what we aim for, and we're so pleased that you'd recommend us. We truly value your business and the trust you place in our company.
Thank you,
The Power Point Team
Sales and delivery staff were helpful…
Sales and delivery staff were helpful and efficient
16 de outubro de 2025
Resposta da Powerpointstores
Good Morning Mr Thomas,
That is wonderful to hear! We strive to make every interaction helpful and efficient, so it's excellent to know the sales and delivery teams met that standard for you. Your feedback is greatly appreciated.
Thank you,
The Power Point Team
Great service no more to say
15 de outubro de 2025
Resposta da Powerpointstores
Good Afternoon,
Thank you for the 5* review. We are committed to providing exceptional service, and it is rewarding to receive confirmation that our efforts are meeting this standard.
Thank you,
The Power Point Team
Excellent service from Matt
Excellent service from Matt. Made sure I knew when he was coming. Very clear with what he needed to do with my machine and very kind man.
17 de outubro de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Morning Alicia,
Thank you very much for sharing your positive feedback about Matt!
I am delighted to hear that he provided you with excellent service. It’s great to know that he kept you informed about his arrival and was very clear in explaining the work needed on your machine. We always strive for transparency and courtesy, and your description of Matt as a very kind man shows he truly embodies our values.
Thank you,
The Power Point Team
Mark the engineer came to assess and…
Mark the engineer came to assess and repair our Rangemaster cooker. It required a new element for the grill. I wasn't sure he would have one as the cooker is over 20 years old. But he did, and had it changed in a moment.
Quick, efficient and courteous.
Thank you.
16 de outubro de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Morning Mark,
Thank you so much for taking the time to share your positive feedback about Mark, the engineer, and his repair of your Rangemaster cooker!
It's wonderful to hear that he was able to quickly and efficiently replace the grill element, especially on a cooker that is over 20 years old. We pride ourselves on having engineers who are well-prepared and resourceful, and it is fantastic that Mark had the necessary part right on hand.
I will make sure to pass on your compliments regarding his quick, efficient, and courteous service directly to Mark and his manager.
We appreciate you choosing us for your cooker repair needs!
Thank you,
The Power Point Team
A little disappointed with customer service
My mother used powerpoint and so i followed. I have used this company many times. Usually have a good experience but today did not go to plan. Instead of Powerpoint accepting there was a problem I was made to feel that I had done something wrong when seeking a new cooker. I was told I should have asked for a service I was unaware existed. Had I have known I most definitely would have asked for a pre -visit. Then the electrical problem would have been discovered. I would ask the person who took my call to listen and not lecture. The only positive experience today was the gasman Sherman, who could at least connect the hobs. No ovens until I find an electrician. I do thank PowerPoint for refunding the electrical installation costs initially charged. Some lessons learned I feel. Cooker looks great. Will be good when I can use it. Will still shop at PowerPoint.
15 de outubro de 2025
Opinião espontânea
Resposta da Powerpointstores
Good afternoon Lynn,
Thank you for taking the time to share your feedback and for your continued loyalty to Power Point. We're truly sorry to hear that your recent experience didn’t go as smoothly as it should have.
We understand how frustrating it must have been to encounter an unexpected electrical issue and to feel that your concerns weren’t properly heard during your initial call. We’re sorry that you feel that way. As you asked for a dual fuel cooker in a certain size and knew the make that you were originally looking for then there would be no need for us to provide a measure up service. Unfortunately the product that you were seeking was not quite the product that you asked for in store and our team would not know this.
On a positive note, we're glad to hear that Sherman was able to assist and that you're happy with the look of your new cooker. Thank you also for acknowledging the refund for the electrical installation—our aim is always to resolve issues fairly when they arise.
We’re grateful for your continued support and hope to provide a smoother experience next time.
Warm regards,
Customer Service Team
Power Point
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