Preaction Opiniões 

144
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really happy with the help I received from PreAction in sorting out a dispute with ECBS. They made the whole process much easier and helped us come to an agreement without having to take things furt... Ver mais

Classificada 5 em 5 estrelas

I met with preaction and instructed them to assist me dealing with one of the uk’s biggest energy providers. Sean was very thorough and professional, he in fact over delivered for me and resolved my... Ver mais

Classificada 5 em 5 estrelas

I Would like to thank Matt at Preaction for assisting me in a legal battle with a shady energy broker who tried to claim on me for debt which I didnt owe. Matt helped me understand the scenario and en... Ver mais

Classificada 5 em 5 estrelas

Thanks to Emma for helping me resolve my case with Honest utilities who drew me into a debt regarding contract commissions, Emma helped explain it all to me and how shady energy brokers can be and hel... Ver mais

Informações sobre a empresa

  1. Cobrança de dívidas

Escrito pela empresa

PreAction is a leading alternative dispute resolution service provider operating across the UK & ROI supporting both SME & corporate clients within various sectors.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

144 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 83% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(144)

44 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I had a problem with two brokers & two…

I had a problem with two brokers & two electric company’s & one broker decided to fine me just under 1K for breach of contract, Utility Bidder was used to inform me of this & I contacted them, a really lovely, kind & understanding lady called Emma picked up & she was so helpful & gave me so much advice & helped me fight my corner, today, they dropped the fine & I am beyond greatful, she has a hard job & I treated her with respect as it’s not her fault, I cried & explained everything & she was soo caring & really truly helpful, I don’t know what I would of done without her, they are a brilliant company as far as I’m concerned ♥️

18 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

They are %100 scamers.

They are %100 scamers.
That's all I want to say about them
If you are small business Just ignore post, messages, email, phone calls

20 de março de 2024
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Dear Anderson,

Given the nature of our business and sector, we are aware that interaction with PreAction can highlight issues and contractual breaches that were most likely caused without malicious intent.

Nevertheless, we aim to bring such claims and the resulting liabilities to your attention in a professional manner accompanied with practical and empathetic staff aiming to find reasonable resolution.

Unfortunately on some occasions highlighting such breaches results in a negative response, however our instruction is legitimate.

We hope we can find a sensible resolution to any issue you may have prior to further escalation.

Best Regards,
PreAction

Classificada 5 em 5 estrelas

Sarah Kitching

Sarah Kitching has served me so well her professional expertise and understanding helped resolve a difficult contract situation that was so bad that it was seriously affecting my health and family relationships.
I cannot thank Sarah enough for helping me at a time when I really needed professional advice and support as well as emotional understanding.
Thank you to everyone concerned including the company that I had the contract with and who showed concern.
Sheila Brindley.

18 de março de 2024
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Dear Sheila, thank you for your review, we pride ourselves on our professional expertise and managing difficult situations well. It's very pleasing to see this recognised in your review, best wishes Team PreAction.

Classificada 5 em 5 estrelas

Fair outcome

Fair outcome, dealt with by Andy Thom. My only gripe is with utility biller they are vulchers, be careful.

2 de fevereiro de 2024
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Hi Andy, thank you for taking the time to leave a review, best wishes Team PreAction

Classificada 4 em 5 estrelas

Excellent service from Melanie

Melanie has helped our company resolve two complex matters fairly and efficiently. Thank you Melanie.

1 de fevereiro de 2024
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Thank you for your kind review. Kind regards PreAction

Classificada 5 em 5 estrelas

Professional and fair

Dealt with a solicitor (Andy) who behaved and acted with full integrity, fairness and understanding.
Recommended.

19 de janeiro de 2024
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Dear Hardeep, thank you for your kind review.
Team PreAction

Classificada 5 em 5 estrelas

professional and helpful

emma went above and beyond helping me resolve this. it went on for over six weeks and numerous emails back and forth. the outcome was the penalty was cancelled. cannot thank emma enough.

5 de janeiro de 2024
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Dear Mary, thank you for your kind review, we are pleased to have been able to assist you in getting this matter resolved. Team PreAction

Classificada 5 em 5 estrelas

Matthew Paxton is a Legend

Preaction was very transparent and identified our needs.

28 de novembro de 2023
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Thank you for taking the time to post a review about your positive experience with Preaction, we value your comments and are pleased to hear that Matthew managed to achieve such a successful outcome for you.

Classificada 5 em 5 estrelas

As above

I would like to take this opportunity to personally thank Emma Lake for her efforts and diligent in the way that she had dealt with the claim against the club, which came to a swift conclusion once the evidence had been produced and I can only be most grateful on behalf of our club for all that she has done and just to say, that she is a credit to your firm.

27 de novembro de 2023
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Dear Ian, thank you for your feedback, it is very much appreciated. Regards PreAction

Classificada 5 em 5 estrelas

Professional Jasmine

Professional, good communication and honest thank you Jasmine.

27 de novembro de 2023
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Thank you for taking the time to post such a positive review on your experience with Preaction.

Classificada 4 em 5 estrelas

Scary email from Utility Bidder…

After a scary email from Utility Bidder asking f
or £750 for ending my 5 year contract 2 months early (due to house sale), I contacted Pre action to try and resolve.
Jasmine was helpful and knowledgeable, listened, and promised to contact them and explain my situation.
I just had a call back saying "no further action, case closed".
Thankyou for handling this with understanding, and a "human touch" rather than a computer generated monstorous claim from Utility Bidder.

9 de novembro de 2023
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Thank you for taking the time to post a review about your positive experience with Preaction, we value your comments and are pleased to hear that Jasmine acted in such a professional and understanding way, and managed to achieve such a successful outcome for you.

Classificada 5 em 5 estrelas

Our church was faced with an unexpected…

Our church was faced with an unexpected charge for an unknown unfulfilled contract. Lindsay was very helpful, courteous and patient as we explored the source of the problem. We had to pay the debt but Lindsay negotiated a discount for which we were very grateful. Thank you Lindsay!

30 de outubro de 2023
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Thank you for taking the time to post such a positive review. We value your feedback and were delighted to hear that Lindsay had managed your claim in such a professional and understanding manner. Lindsay was able to negotiate for you an acceptable settlement.

Classificada 5 em 5 estrelas

Like to say even though i hated paying…

Like to say even though i hated paying the money i payed to PRE-ACTION over a misold energy contract , COLIN LING who dealt with my case had to put up with my rants and raves and ignorance for a few weeks , he dealt with it very professionaly , the mans just doing his job , so 5 stars to you COLIN

30 de outubro de 2023
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

It is a pleasure to hear that once again we excelled in how we manage our customers, we pride ourselves on working with our customers and helping them to reach amicable resolutions. Thank you for taking the time to let us know how well we did.

Classificada 5 em 5 estrelas

Debt collector Colin was very helpful…

Debt collector Colin was very helpful and understanding of my situation and helped me reach a workable solution

26 de outubro de 2023
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Dear Peter, Thank you for taking the time to post about your experience with Preaction. It is important for us to remain empathic to our customers experience.

Classificada 5 em 5 estrelas

We had a situation when a Gas contract…

We had a situation when a Gas contract didn't go live. Natalie from Pre Action was dealing with the claim and offered a solution to resolve the situation. Being a charity our organization had a process that needed to be followed. Although both parties wanted to resolve the situation in the shortest time possible. Pre Action respected the fact that the process had to be followed which took a couple of months. The finale negotiation with Natalie was handled in a professional and friendly manor with a satisfactory outcome.

29 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I had dealings with Colin Ling for…

I had dealings with Colin Ling for about a week regarding an issue that should never have arouse.
Colin was very understanding and helped deal with this issue quickly, effectively and also patiently as he heard my verdict on the situation.
Thank you Colin.

25 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amanda was fantastic

Amanda was fantastic, she dealt with the claim against us with professionalism, was polite and communicated effectively. I wish all disputes could be resolved in this way, many thanks for your help and assistance

22 de agosto de 2023
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Thank you, we are glad that Amanda was able to deal with your queries and understand the best way to help you in this matter. Your review of such a positive experience is much appreciated.

Classificada 5 em 5 estrelas

Colin was professional throughout

Colin was professional throughout. I was very upset when I first heard from preaction but they listened to both sides of the story and decided the outcome. Very Fair and very easy to talk too. Thank you Colin.

11 de agosto de 2023
Opinião espontânea
logótipo da Preaction

Resposta da Preaction

Thank you. Our agents are focussed on helping our customers reach a resolution in what is sometimes difficult circumstance. We work towards giving our customers a positive experience and deliver success wherever we can.

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