Preaction Opiniões 

We received a email from Natalie Hutchinson saying we owed a electricity company a couple of thousand pounds because we hadn't gone 'live'. In just 24hrs the claim was revoked thanks to Natalie.

After the shock of receiving a letter of claim from Preaction on behalf of their client, a utility broker for loss of commission as I cancelled a utility contract before the end of its fixed term; my caseworker contacted me by telephone to go through everything and was very reassuring all along that if I could indeed substantiate that I’d done nothing wrong then all would be well. Natalie was my caseworker and I’d like to provide first class feedback as she was completely professional, compassionate and empathetic whilst carrying out her investigations. She was also very prompt and keen to bring the matter to conclusion quickly. She did everything she said she would do and their client withdrew their claim and the case was closed swiftly and I’m grateful for Natalie’s common sense approach and professional attitude throughout.

It was a big shock to receive an email saying I owe £10.500 to a broker that had refused my contact over a year ago due to bad credit rating !!!
But talking to Colin Ling and explaining my reasons and forwounding him emails that I had from Utility-2u ( Broker ) & opus energy.
Utility had to back down and close the case.
Thanks Colin.

It was a bit of a shock to receive the notice from Preaction however I found Amanda to be very helpful in explaining what the issue was and then in helping to resolve the problem to everyones satisfaction - really very well done - what could have been a very difficult situation was made easy by Amanda's tone and attitude.... very well done and many thanks

I have been dealing with Natalie Hutchinson for a couple of days on a matter that came completely unexpectedly to my attention. Taking the actual issue out of the equation, Natalie has been extremely helpful and very professional at all times. The matter is now resolved and her speed and efficiency are undoubtedly a large contributor to why it has only taken a couple of days.

I needed to assist my employer with a difficult situation regarding energy supply, where she had inadvertently signed a contract with broker but also renewed with her existing supplier. She was unable to deal with the matter herself due to illness. Colin Ling gave empathetic, practical and professional guidance and with his support, we reached an amicable resolution

This was a difficult and unexpected bill from a Broker that we didnt even realise we had done anything wrong. But we had failed to cancel an action with them, without realising that we needed to. Amanda acted on our behalf to help us settle the situation, she was kind, helpful, knowledgable and quickly got down to work bringing our issue to a pallative end. She negotiated a discounted price with the Borker, which we really appreciated. Thank you Amanda for saving the charity some much needed funds.

A huge THANK YOU to Amanda Bullen, our Pre Litigation Manager!
We are extremely grateful for Amanda's support and guidance. Her friendly and professional approach made our whole experience far easier.
Kind Regards.
Tilly

Great support and communication made a difficult situation run smoothly.

Can I just say I’ve never experienced a better level of professionalism from a company acting for another Jasmine Wilkinson the way she conducted herself was very commendable and a credit to her employer even though she was acting for her client I had a dispute with I felt she actually cared about my side and I didn’t at all feel vulnerable nor did it feel one sided i felt very relaxed at the outcome for both party’s that were resolved amicably.. down to herself keep up the good work and thank you for going above and beyond to take the stress of it all to a minimum

Sarah Kitching was very easy to talk to and made the whole process simple and straight forward. Sarah was polite, professional and easy to contact and communicate with. Although I'd have preferred the outcome to be a different, I cannot thank Sarah enough for her help.

Amanda was very professional and explained everything very clearly. She was very helpful and it was a easy conversation to have and to get sorted.

Jasmine Wilkinson was very easy to talk to and made the whole process simple and straight forward. From the very beginning she was polite, professional and easy to contact and communicate with. Although I'd have preferred the circumstances to be a little different, I only have high praise for PreAction and Jasmine in particular.

Amanda was calm and professional but also friendly, empathic and helpful whilst dealing with our case.

Natalie Hutchinson, was helpful and courteous at all times and helped to bring my problem to a swift and satisfactory conclusion.

Excellent service the telephone is always answered promptly. The calls are always returned promptly.
Extremely helpful knowledgeable and understanding.
In particular one of their staff Matt as gone over and above.
Excellent company.

Do talk to these people, they will try to help you come to an agreeable resolution. Thanks to Natalie for all your help.

I would just like to say over the past couple of months Matthew's customer service has been brilliant he has always been on hand if I needed any help with anything, been very understanding and tried his best to help me when I was in a bad situation...I think I would still be struggling to pay my debt off of it wasn't for him going back and forth trying to help! Thank you for your time and patience it has been very much appreciated :)

Just at the beginning of a dispute with this company so would appreciate any advice as they are demanding money from me without providing a service. I did accidenatlly sign two different contracts as the brokers are constantly calling you and i got a bit confused about who was who.

I recently dealt with Shawni regarding a claim against me, she was absolutely amazing and resolved it very quickly, she was definitely there to help, can’t thank her enough.