Preferred Warranties, Inc. (PWI) Opiniões 

1047
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

PWI is an absolute joke of an organization. I took my son's 4Runner in for an oil change and the repair shop found the the rear CV axle was close to failure and had to be replaced. Rather than honori... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Caleb made filing a claim simple and quick!! He allowed me to get the customer rolling again very quickly!!! From filing and getting the authorization to payment, everything went smooth!! Happy to wor... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Caleb Overdorf did an amazing job helping me out. I am a service advisor at a shop, and I have dealt with a lot of warranty companies. Caleb shot me a call, made life easy, and helped me help my custo... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Associação ou organização

Escrito pela empresa

When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.

Escrito pela empresa


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(1047)

47 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Customer service was for sure a 5 …

Customer service was for sure a 5 quick responses and quick payment.

However, its time to update labor rates. You're paying sub par labor rates .

4 de abril de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

We appreciate your feedback and are glad to hear you had a positive experience with our customer service. We continuously evaluate and adjust our labor rates to ensure fairness and competitiveness in the market. Your input helps us in this process, and we'll certainly take your comments into consideration. Thank you for taking the time to review PWI!

Classificada 5 em 5 estrelas

Definitely recommend

Was very easy to start my claim, they communicated with my service provider in a timely manner and completely knowledgeable. They payed for what was under warranty per contract. The adjuster was very explanatory on the warranty. Would definitely recommend them.

12 de março de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the excellent review! So happy to hear your experience with PWI went smoothly.

Classificada 5 em 5 estrelas

Great response from preferred

When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truck repaired done quickly to get us back on the road to Michigan. The people that preferred were responsive and helpful, and great to work with ! Thank you!

6 de março de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

So happy to hear we were able to get you back on the road quickly and with ease. Thank you for taking the time to review PWI!

Classificada 5 em 5 estrelas

Neil is amazing!

I have had trouble getting this claim moved along but Neil was so helpful and walked me through the process. Expedited service and excellent communication.

22 de fevereiro de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the excellent review! So happy to hear Neil was able to assist and get your claim processed.

Classificada 5 em 5 estrelas

Thank you !

Every person we came in contact with was more than helpful and accommodating all the way to the end .. Great experience !

12 de fevereiro de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! So happy to hear your experience with PWI went well.

Classificada 5 em 5 estrelas

Nice doing business with your company

Nice doing business with your company. Very happy with the fast efficient service.

6 de fevereiro de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! So happy to hear that your PWI experience was great!

Classificada 5 em 5 estrelas

QUICK

FROM A REPAIR FACILITY STANDPOINT-THE WHOLE PROCESS FROM CALLING TO VERIFY COVERAGE AND GOING OVER THE REPAIR ORDER AND COST, TO PAYMENT WENT SMOOTHLY

31 de janeiro de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the excellent review! So happy to hear that your PWI experience went well!

Classificada 5 em 5 estrelas

Quick desisive and efficient

Quick desisive and efficient.
Easy to work with.
As a service writer, would recommend to any customer who's looking for a great warranty company to aid in any and all repairs.
Sincerely
Precision tune auto care

26 de janeiro de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the great review! So happy to hear that your experience was quick and easy!

Classificada 4 em 5 estrelas

Disappointed that the customer had to…

Disappointed that the customer had to pay $350 for us to remove a valve cover to "prove" that the engine was not sludged, we could see that through the oil fill cap.
Otherwise customer service personel were very helpful and answers wre prompt.

26 de janeiro de 2024
Opinião espontânea
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the four-star review! We apologize that your customer had out of pocket expenses. But there are certain processes that we are required to follow to ensure proper diagnosis. We appreciate your feedback.

Classificada 1 em 5 estrelas

PWI hides behind vague language of…

In my opinion, PWI hides behind vague language of contrast to avoid paying claims and then on covered claims pays much less than service shop charges leaving you with significant out of pocket costs. Very disappointed.

25 de janeiro de 2024
Opinião espontânea
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

We are sorry you did not have a great PWI experience. Please know there may be times our customers could experience some out of pocket expenses, such as non-covered items, difference in labor rates and/or deductible. We would be happy to review your service contract with you. Thank you for taking the time to review PWI.

Classificada 5 em 5 estrelas

They made the approval process very…

They made the approval process very easy to get my customer back on the road right away, and paid very prompt after I performed the repairs! Would highly recommend them!

23 de janeiro de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the excellent review and recommendation! We are so happy to hear you are pleased with your PWI experience.

Classificada 5 em 5 estrelas

TIMELY APPROVAL AND PAYMENT

COMPANY WAS FRIENDLY AND APPROVAL WAS A BREEZE TIMELY PAYMENT WHEN WORK WAS DONE

15 de janeiro de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! We are so happy to hear you are pleased with your PWI experience.

Classificada 4 em 5 estrelas

Payment was easy paid within 1 hour of…

Payment was easy paid within 1 hour of sending invoice

9 de janeiro de 2024
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the great review! Please let us know if we can help make your experience any better!

Classificada 5 em 5 estrelas

Quick payment and excellent customer…

Quick payment and excellent customer service!

10 de janeiro de 2024
Opinião espontânea
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the excellent review! So happy to hear you are pleased with your PWI experience.

Classificada 5 em 5 estrelas

Very efficient service

The representatives were clear and helpful with explanations of coverage and directions for completing the claim. The payment processing was completed easily and timely.

14 de dezembro de 2023
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! So happy to hear that your PWI experience was smooth and easy!

Classificada 5 em 5 estrelas

Preferred warranty is awesome!

Preferred warranty was fantastic and helping me get my car repaired at the dealership and back to me. I highly recommend them.

23 de outubro de 2023
logótipo da Preferred Warranties, Inc. (PWI)

Resposta da Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! So happy to hear you are pleased with your PWI experience.

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