Premier Roof Systems Opiniões 

94
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Looking for a new roof for your conservatory I can highly recommend premier roof systems Shaftesbury Avenue in Jarrow Jamie the MD managing director was very helpful and answered any questions I aske... Ver mais

Classificada 5 em 5 estrelas

Customer service was second to none. Karen excellent..many thanks Karen you made the premier experience A real pleasure to deal with .. People make a business..products are important ie qualit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I found this company online and was immediately forwarded to Karen from PRS who deals with korniche. She was very thorough and helpful straight from the beginning and she guided us through the whole p... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Delivery driver was rude, sales associate was rude and what was REALLY funny to me is how her name was "Karen" what a coincidence, delivery time took way too long with no updates till the very last st... Ver mais

Informações sobre a empresa

  1. Fornecedor de materiais de construção
  2. Empreiteiro de construção de conservatórios
  3. Fabricante
  4. Loja de materiais para telhados
  5. Empreiteiro de clarabóias
  6. Fornecedor de janelas

Escrito pela empresa

Premier Roof Systems offer design, manufacture, supply and installation of market leading fenestration products including: - Conservatories - Orangeries - Home Extensions - Conservatory Roofs - Replacement Roofs - Roof Lanterns - Flat Rooflights - Windows - Doors


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

94 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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4,5

Todas as opiniões

(94)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Really good service, recommended.

Really good service - I bought one of the Skypod skylights. Great price and delivered on time. Well packaged. Recommended very much.

26 de setembro de 2018
Opinião espontânea
logótipo da Premier Roof Systems

Resposta da Premier Roof Systems

Thank you for sharing your great experience with us. Appreciate you taking the time to give us this review. Karen

Classificada 5 em 5 estrelas

Excellent value for money

Excellent value for money. Went together really well.

19 de setembro de 2018
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Resposta da Premier Roof Systems

Thank you Rebecca. Pleased that you were happy with your Skypod. It is always great to hear from our clients, who can share their experience with us. The Skypods are a great product, and very competitively priced too. Feel free to email us some photos, we do like to share with new customers, who are still deciding which product is best for them. Photos are great testimonials. Thanks so much. Karen

Classificada 5 em 5 estrelas

10 out of 10

Great product, great service , arrived on time in first class packaging ( which is being re- cycled into a shed!) easy to put together and looks fantastic. Really appreciated the personal phone calls checking on dimensions. 10 out of 10.

19 de setembro de 2018
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Resposta da Premier Roof Systems

It was a pleasure doing business with you Mrs Baker. I'm pleased that our team were able to help you, at a crucial time, trying to make sure you have ordered the correct product and size.That is what we are here for, to make sure every customer enjoys their experience, when buying from Premier Roof Systems. Karen

Classificada 5 em 5 estrelas

Very good service

Very good service, accommodating and good communication

19 de setembro de 2018
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Resposta da Premier Roof Systems

Thank you Adam. We much appreciate you taking the time to share this with us.

Classificada 5 em 5 estrelas

Great product Price and service,

Great product and service,
Price was best on the net.
Backup service faultless.
Very fast delivery.
Could not have been better.

4 de junho de 2018
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Resposta da Premier Roof Systems

Thank you Andrew for sharing that with us. We are pleased that you are happy with our product and service. Karen

Classificada 5 em 5 estrelas

Replacing conservatory roof and some double glazing.

Premier Roof Systems replaced a 16 year old conservatory roof for me in 2016.The work was carried out well and at very reasonable cost. The workmen were obliging, worked quickly and efficiently and tidied up very well when finished. This year they have replaced a number of double glazing units which had failed, again the work was carried out quickly and well by friendly and efficient staff with no mess.
I can thoroughly recommend Premier for their service, quality of work and reasonable prices.

4 de junho de 2018
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Resposta da Premier Roof Systems

Thank you for sharing this with us Mr Hofmann. It is nice to hear from our customers when they have had a good experience, as you clearly have done. Appreciate you taking the time out to do this. Karen

Classificada 5 em 5 estrelas

I normally don’t post reviews but this…

I normally don’t post reviews but this company is well worth my writing time.

After spending a large number of hours researching which roof lantern to install we decided to purchase a Korniche roof lantern from Premier Roof Systems. Their pricing and delivery proposition were very competitive which is why we went ahead. Firstly, we ordered a lantern which was too big so had to ring to cancel and place a new order. Karen at Premier Roof Systems was amazing throughout this whole transaction and let me tell you it wasn’t their issues it was ours. This is where the story begins...We were up against builder’s deadlines to have different projects completed on the house and the lantern was one of those tight deadlines. I rang Premier Roof Systems to see if they could expedite our order and told them our situation. Karen was on the case and went out of her way to make sure this went smoothly as possible. Several days later we took delivery and the builders were put to work but unfortunately, there was a mishap (I won't go into those details as it's still fresh in our minds as I watched it happen:-() which resulted in us phoning Karen explaining what had happened. Karen was on the phone with the manufactures and pulled out all the stops to get a replacement window (would like to add this is May Bank Holiday) sent as quickly as possible. Karen, you saved us and I truly mean this...thank you to Premier Roof Systems.

If there were awards for the best customer service company...I'm sure Premier Roof Systems would be market leading. What they have done for us is more than words on a piece of paper can say because it's heartfelt. We now have your lantern installed and it has a story behind it. Their commitment to their customers is first and foremost. They are extremely professional and I would highly recommend this company to anyone looking at using their service....you will not be disappointed and I truly mean this.

Well done to Karen and Premier Roof Systems as you deserve all the praise you receive and more. Thank you once again

11 de maio de 2018
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Resposta da Premier Roof Systems

Thank you Rion. We appreciate you sharing your experience with us, such kind words. Here at Premier Roof Systems, we always aim to provide the best professional customer service. When we helped you with your problem, we were only doing our job. I would like to think that any professional company would have done the very same.Thank you for your review. It is nice to know that you are a very happy satisfied customer. We like all of our customers to be happy, satisfied and totally enjoy their experience.We hope to hear from you in the future, to help you with our other products. Thank you. Karen

Classificada 5 em 5 estrelas

Excellent product and customer service

Premier Roof Systems are a very professional, quick responsive, easy to do business with and very competitve.
The staff are very approachable and knowledgable.
I initially made an enquiry back in November and made numerous changes and recevied replies back very quickly. I ordered a Skypod roof lantern 5m x 1.5m and received it in February, as planned, very well packaged with clear instructions.
The lantern was well made and i was able to fit the framework with little effort. The glass being a two man job.
Very impressed with the service from initial contact through to installation.
I would definitely recommend Premier Roofing Systems .

19 de fevereiro de 2018
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Resposta da Premier Roof Systems

Thank you for sharing your experience with us Darren. We appreciate you taking the time to do so. It was a pleasure doing business with you. We are pleased that our help and advice, got you the results you were aiming for in the end. Premier Roof Systems aim to offer as much help and guidance needed, to all our customers. It is so important for them to choose the right product, as we want everyone to have a great experience and to be happy with the end result. Thanks. Karen

Classificada 5 em 5 estrelas

Superb customer service!

I purchased a Korniche roof lantern from Premier Roof Systems. They were the most cost effective for the system required. I had a short delay in getting my roof ready from when the system was delivered... and when I unwrapped a couple of the items it became apparent that they had been damaged in transit. However I called Premier Roof Systems and they had a new set of these items delivered to me the following day!

I have used many companies, but this companie does honour it's commitment to customer service!! Highly recommend!

20 de janeiro de 2018
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Resposta da Premier Roof Systems

Appreciate you sharing your great feedback Graham.I'm pleased that your parts damaged while transporting to you, were quickly replaced and delivered next day, to avoid any problems. We do try to avoid damaged goods during transportation, however sometimes problems occur which are out of our control. However most important is that we sort ASAP. It was a pleasure doing business with you. Karen

Classificada 5 em 5 estrelas

Great All The Way Through

Bought a sky pod, service was great, delivery came when they said it would and the online help video was spot on. Very pleased with the outcome!

14 de novembro de 2017
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Resposta da Premier Roof Systems

Appreciate your great feedback Tom. We are pleased that the video was of help to you. We do try to offer the best guidance to everyone who purchases our products; so they can have a great experience. Karen

Classificada 2 em 5 estrelas

Good quality but poor delivery service

The ordering process was fairly easy, however I had to chase on a number of occasions to get confirmation of delivery date. One of the windows turned up without a seal so we had to wait for this to be delivered separately (although this didn't take too long it meant a delay in the window going in). The roof lantern was planned to be delivered on a separate date and came with a pane of glass missing which also delayed fitting. I did complain via email but this was just passed from one person to another and nothing came of it. Quality of roof lantern good though, and it looks great.

8 de novembro de 2017
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Resposta da Premier Roof Systems

Hi Angela, thank you for your review. We appreciate you taking the time to share this with us. We are sorry that you feel that the service we provided was not good. Our company aims to provide excellent customer service at all times. We do appreciate mistakes happen; However to our defence on this occasion, the issues were out of our hands. We sometimes need to use couriers, to locations out of area and hence relying on the service of others. But we do try our best to work with our customers and make sure all goes smoothly. We take on board what you have said and we will discuss with our couriers to make sure problems like this do not happen again.
You mentioned that you had no confirmation re: delivery. We automatically email confirmation of order and expected delivery date after processing an order. But I remember we had a problem when we emailed yours, as it bounced back to us. Your lovely father, was amazing and he helped us to resolve the issue. He supplied another email which was used to resend your confirmation. I personally had a few conversations with your father, who reassured me that all was OK. He knew that I was trying to sort everything and would not leave it until I knew everything was sorted. He mentioned that your builders hadn’t turned up for a few days and he was annoyed about that as things were on hold until they returned. It was lovely to hear that your work has now been completed, looking great and you were happy with the product. Please feel free to share some photos with us, we enjoy seeing the end results and sharing with others if you don’t mind. Karen

Classificada 5 em 5 estrelas

Contemporary Roof Lantern

Good experience start to finish. Good communication, they delivered very quickly, very good product. Would highly recommend!

7 de novembro de 2017
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logótipo da Premier Roof Systems

Resposta da Premier Roof Systems

Rosanna, thank you for taking the time to share your excellent comments. We are happy to hear that you had a good experience with our company. Karen

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