The Bot already provides detailed information about the questions. If it can't answer the inquiry, it will ask for your details and forward it to their representative for a follow up transaction which... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Mary the Customer Support Manager was very helpful to resolve my issue and will provide me with the replacement for all 3 - S4 cameras with the new P2 Wifi cameras in October. Thank you so much Mary... Ver mais
A empresa respondeu
The camera was not working properly they refuse to give me my money back even though they received the camera back way before the 30 days was up. No help whatsoever will not reccomend to anyone
A empresa respondeu
The 30 day money back guarantee is false. Returned camera before 30 days due to their useless app but they are refusing a refund. I'll be disputing the charge with MC. Edit*** Premium Inventions hav... Ver mais
A empresa respondeu
3,6
Aceitável
35 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service experience so far
The Bot already provides detailed information about the questions. If it can't answer the inquiry, it will ask for your details and forward it to their representative for a follow up transaction which is good. Still reviewing their products
17 de setembro de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi, thank you so much for sharing your experience and we really appreciate it! 🙏
We are glad our support bot has been helpful in getting your questions answered quickly, and that it was able to connect you with our team when needed. That seamless handoff is exactly what we aim for.
We hope you enjoy exploring our products and we look forward to supporting you further. If you ever need anything, do not hesitate to reach out! 💙
- Premium Invention Customer Support
Mary, Customer Support Manager at Premium Invention Inc. is the best
Mary the Customer Support Manager was very helpful to resolve my issue and will provide me with the replacement for all 3 - S4 cameras with the new P2 Wifi cameras in October. Thank you so much Mary for all your help.
10 de setembro de 2026
Resposta da Premiuminvention
Thank you so much for updating your review and for your kind words — this truly means the world to us! 🙏
We are so glad we were able to find a resolution that works for you, and we are looking forward to getting your new P2 WiFi cameras out to you in October. We want to make sure the experience from here on is everything you deserve.
Thank you for your patience and trust throughout this process — it genuinely means a lot. If you ever need anything at all, please do not hesitate to reach out. We are always here for you! 💙
- Premium Invention Customer Support
Customer service is responsive and…
Customer service is responsive and helpful. They answered all my questions. Great products too.
2 de setembro de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi MR, thank you so much for taking the time to share this — it truly means a lot to us.
We are so glad to hear that our team was able to answer all your questions and that you are happy with your experience. This is exactly the standard we strive for with every customer.
Thank you for choosing Premium Invention — we are always here if you ever need us! 💙
- Premium Invention Customer Support
The camera was not working properly…
The camera was not working properly they refuse to give me my money back even though they received the camera back way before the 30 days was up. No help whatsoever will not reccomend to anyone
26 de agosto de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi Nancy, thank you for taking the time to share your experience — we are sorry to hear that things did not go as expected and we genuinely want to look into this for you.
We have done a thorough search on our end but we were unable to locate an order under your name. This sometimes happens when a purchase is made under a different email address or through a third-party platform.
To help us investigate this properly, could you please send us your order number and the email address used at the time of purchase through Trustpilot? We want to make sure your case receives the attention it deserves.
Thank you for your patience — we look forward to hearing from you.
- Premium Invention Customer Support
The customer service was and patient to help
Great product customer service was helpful
10 de agosto de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi Jorge, thank you for taking the time to share your experience — we genuinely appreciate it.
It's wonderful to hear that our team was helpful and patient — that's exactly the standard we hold ourselves to for every customer.
Thank you for choosing Premium Invention — we're always here if you ever need us! 💙
- Premium Invention Customer Support
Great experience with IGH Receiving…
Great experience with IGH Receiving Antennas! We purchased antennas from them, and they have been working perfectly for us. The quality is great, and we are very happy with the purchase. Highly recommended!
21 de julho de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi Martin, thank you so much for this wonderful review — we really appreciate you taking the time to share your experience! 🙏
We are so glad the antennas have been working perfectly for you and that you are happy with the quality. That is exactly what we aim for with every product we put out.
Your recommendation means a great deal to our small team. If you ever need anything at all, please do not hesitate to reach out — we are always here for you! 💙
- Premium Invention Customer Support
I purchased three S Pro 4 and had an…
I purchased three S Pro 4 and had an issue with one of them. Premium Invention was responsive and remedied the issue immediately.
2 de julho de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi James, what a wonderful review to receive — thank you so much for sharing your experience with us!
We are really glad we were able to address the issue with one of your cameras quickly and get everything sorted for you. That is exactly what we aim for — fast, reliable support so you can get back to what matters.
Thank you for trusting us with not just one but three S4 Pro cameras — that means a lot to our team. If you ever need anything at all, we are always here for you! 💙
- Premium Invention Customer Support
We have been using this web camera for over a year...
We have been using this web camera for about a year, and it worked very well during that time. The video quality was good, and it reliably met our remote monitoring needs.
Recently, however, the camera went offline and lost its network connection. Based on the troubleshooting, it appears the issue may have been related to network changes, cellular tower redirection, or the SIM card rather than the camera itself.
What really stood out was the customer support from PremiumInvention. Their support team was responsive, patient, and genuinely committed to helping us resolve the issue. They worked with us through numerous troubleshooting steps over multiple interactions, trying everything possible to get the camera back online. Unfortunately, the problem seemed to be outside of PremiumInvention's direct control.
To their credit, PremiumInvention graciously offered to send us a brand-new replacement camera with a new SIM card at no charge, even though the original camera had been working well for an extended period. That level of customer service is rare and greatly appreciated.
We are currently waiting for the replacement camera and are hopeful that it will resolve the connectivity issue. Thank you to the PremiumInvention support team for your professionalism, patience, and commitment to standing behind your product. We look forward to getting the new camera up and running.
3 de agosto de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi Natalia, thank you so much for taking the time to write such a detailed and thoughtful review — this truly means the world to our team. 🙏
We are so glad the camera served you well for a year and reliably met your remote monitoring needs. And while we are sorry the connectivity issue caused disruption, we really appreciate your patience and understanding throughout the troubleshooting process. You were an absolute pleasure to work with.
You are right that the issue appeared to be related to network and SIM factors outside of our direct control — but that does not change the fact that you deserved a solution, and we are glad we were able to make that happen. Standing behind our product and our customers is something we take seriously, and reviews like yours remind us exactly why.
Your replacement camera is on its way and we are hopeful it will have you back up and running smoothly very soon. Please do not hesitate to reach out to us at any point — our team will be right there with you every step of the way.
Thank you again for your trust and for your incredibly kind words. We truly appreciate you! 💙
- Premium Invention Customer Support
The 30 day money back guarantee is…
The 30 day money back guarantee is false. Returned camera before 30 days due to their useless app but they are refusing a refund. I'll be disputing the charge with MC.
Edit*** Premium Inventions have refunded the full purchase.
9 de julho de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi IveB, thank you for sharing your feedback — we genuinely take every review seriously and we are sorry to hear about your experience.
We do offer a 30-day refund policy and we want to assure you that this guarantee is real and honored. However, as outlined in our Return & Refund Policy, returned items must be in new or resellable condition, including all original packaging, accessories, and tags, in order to be eligible for a refund. In this case, the return did not meet those conditions, which is why a refund was unfortunately not able to be processed.
We understand this is frustrating and we are sorry that the app experience did not meet your expectations. We want to assure you that your case is already being handled by our team and we will be providing all the necessary supporting documentation to help resolve this as fairly and thoroughly as possible.
We appreciate your patience and we are committed to making sure this is addressed properly.
- Premium Invention Customer Support
REN was super helpful getting my…
REN was super helpful getting my cameras ready for set up
20 de julho de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi Christopher, thank you so much for taking the time to leave us this review!
It means the world to our small team to hear that Ren was able to get you all set up and ready to go. That is exactly the kind of hands-on, personal support we strive to deliver for every customer.
We will make sure to pass your kind words along to Ren — this will definitely make his day! If you ever need anything at all as you get your cameras up and running, please don't hesitate to reach out. We're always here for you! 💙
- Premium Invention Customer Support
Setup was easy
Setup was easy. Their customer service team spent time answering all my questions and responded quickly. It’s been three weeks since we have their cameras and we are very happy.
17 de julho de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi Giovanni, reviews like this truly make our day — thank you so much for sharing your experience with us!
It means the world to our small team to hear that the setup was easy and that our team was there for you every step of the way. Three weeks in and still happy — that is exactly the standard we work hard to deliver for every customer.
We’re so glad the cameras have been a great fit for you. If you ever need anything at all, please don’t hesitate to reach out. We’re always here for you! 💙
- Premium Invention Customer Support
I have nothing but a good experience…
I have nothing but a good experience with this cam. It came quickly. The packaging was well thought out and secure. I've bought a few different brands of outdoor security cams and this was by FAR the easiest to get up and running. I'm in Alaska and the solar panel seems to keep my battery charged at 100%. Been raining for a couple days and so far so good. Been a great experience so far, no complaints at all and probably will buy again.
24 de junho de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi William, thank you for taking the time to share such a detailed and positive review — we genuinely appreciate it.
It's wonderful to hear that everything from delivery to setup to solar performance has exceeded your expectations — especially in Alaska! That's exactly what the camera is designed to do and it means a lot to know it's delivering.
We look forward to welcoming you back for your next purchase. Thank you for choosing Premium Invention! 💙
- Premium Invention Customer Support
I agree that the basic camera is ok
I agree that the basic camera is ok. It is the cheap version of the Chinese phone spy camera. Tech support is all AI bots and you can never get a clear answer. Two significant problems. 1. When assembled, there are gaskets misaligned and allow the camera to leak in the gimble and swivel mounts. 2. The battery charge system is VERY inadequate. Looking for a larger solar field I can piggy back onto the one provided.
15 de abril de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi Battle, thank you for taking the time to share such detailed feedback — we genuinely appreciate it.
We're sorry to hear about the gasket alignment and battery charging experience — both are important to us and we'd like to look into these properly for you.
Regarding support — we do have a real team behind our communications and we'd love the opportunity to connect with you directly to address both issues.
We're unable to locate a previous contact from you on our end — could you please reach out to us at support@premiuminvention.com with your order details? We'll make this a priority.
- Premium Invention Customer Support
Faulty camera, refusal to refund
4G camera arrived, didn't work at all from the box. I called and emailed customer services where they tried several ways to fix the issue, none of which worked. I requested a refund amd this is where the problems started. They didn't want me to return the camera and sent me a replacement without me asking. I refused the delivery of this one and requested the details for the original to be sent back. They refused to give me a return address at first and then eventually gave me ome after arguing for weeks on email. I paid £38 for recorded delivery back to them. They told me to put down thay the camera was worth $50 on the customs declaration (despite it costing £397 on their website). The camera then sat in Chinese customs for weeks whilst the authorities tried to contact Premium Invention for further details. They didn't reply to their customs requests, despite emails from me and letters from their local customs and as such, the item has been sent back to me. I am still.awaiting a refund of nearly £400 for a camera that has never worked. The camera was ordered in February and were now well into May.
This is thee worst product and customer service I have ever had.
15 de março de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi Keir, thank you for sharing your experience, we are truly sorry for everything you have been through and we understand your frustration completely.
This is not the standard of service we hold ourselves to and we sincerely apologize for the difficulties you have encountered throughout this process.
A senior member of our team has already reached out to you directly and will personally take ownership of your case to ensure it is resolved as a matter of urgency.
- Premium Invention Customer Support
STAY AWAY FROM PREMIUM INVENTION CAMARAS!!!!!
After receiving the camara I purchased both cell coverage and data coverage. I purchased a package that was supposed to last one year. Instead, after several days the package had "expired". I can't afford $50 plus for each month the camara is used. I contacted Customer Service and told them I wanted to return the camara. They asked for video and pictures. Guess what!!!!???? Because I had installed the camara it was no longer able to be returned. EVEN THOUGH I HAD USED IT LESS THAN ONE MONTH!!! False advertisement for "returns". False advertisement that the camara would be cost efficient. Also, Terrible Customer Service!! I had to email instead of talking to someone on the phone to explain. JUST AN ABSOLUTE PIECE OF TRASH!
1 de janeiro de 2026
Opinião espontânea
Resposta da Premiuminvention
Hi John, we hear you and we sincerely apologize that your experience has reached this point, this is not the standard we hold ourselves to.
We don't want you to feel like you're getting the runaround, that's the last thing we want. We'd like to resolve this properly and personally.
Please email us at support@premiuminvention.com with your contact number and a senior member of our team will call you directly, no more back and forth by email.
- Premium Invention Customer Support
The camera doesn't function as…
The camera doesn't function as advertised, and the camera app is the worst I've ever used. The 30-day money-back guarantee is absolutely worthless. Basically, if you open the box and try out the camera, it is unreturnable. Here is the message that I received from their support team when I asked to return the product:
Thank you for reaching out! I understand you’d like to return order #14467, and I can help guide you through the correct next steps.
Before we can approve any return, we do need to confirm eligibility. Returns are only approved if the camera is in brand new, unmounted, and resellable condition, including all accessories and the original packaging.
To proceed, please reply with:
The reason you’d like to return the order
Confirmation that the camera was never mounted, screwed in, or permanently installed, and was only tested at most
Clear photos of the camera from all sides, all accessories, and the packaging, including the box
Once I receive these, I’ll review them for documentation and then provide the return instructions. Please note that return shipping is paid by the customer, and the outcome is based on inspection. If the unit is confirmed restockable, the result is a full refund. If it is not restockable, the unit will be returned to you.
If your return is not accepted by the company, they will also charge to send it back.
The camera has been thrown in the trash. $450 wasted.
15 de dezembro de 2025
Opinião espontânea
Resposta da Premiuminvention
Hi Robert, thank you for sharing your feedback. We're genuinely sorry to hear your experience didn't meet your expectations, and we understand how frustrating this must have been.
We do want to be transparent: our support team reached out with troubleshooting steps to help resolve the camera and app issues you experienced, and we would have loved the opportunity to work through those with you, we believe many of these concerns could have been resolved.
Regarding our return policy, we do require the product to be in its original, unmounted condition for a return to be processed. We're sorry if this wasn't communicated as clearly as it should have been upfront.
We'd genuinely like to understand your experience better and see if there's anything we can do. Please reach out to us directly at support@premiuminvention.com and we'll personally review your case.
- Premium Invention Customer Support
Support was very helpful
Support was very helpful; first and foremost they called back after requesting support online within 4 hours. Next they listened to the issue and understood the fix. The only issue is that Verizon sim cards do not work with the cameras. Use the provided sim card and service on the Nuview Application.
17 de dezembro de 2025
Opinião espontânea
Premium Invention = Awesome!
I originally purchased 20-S4 Pro 4G cameras to protect our properties, and as my need for coverage grew, I went back and purchased 40 more — bringing my total to 60. You might be wondering why? Because these cameras are that good! They come with an affordable price tag, and deliver big-time performance…and on top of all of that, when paired with a company like Premium Invention, that truly cares about its customers, it’s a win all around! Premium Invention really cares about its customers; and their customer service is amazing to work with!
11 de novembro de 2025
Opinião espontânea
The camera did not work as described. Phone # not working.
The camera did not work as described.
The company does not have a working phone number. Phone number 877-224-0705 does not work. Emails are not returned. Chat says to call them.
6 de novembro de 2025
Opinião espontânea
Scam Company! Refuse to take back a camera because it was powered on.
Scam Company. Website states a 30 day money back guarantee. Day 1 I was not happy with the camera. Contacted support for a return. Support said "because it had been powered on it was now a used camera and could not be returned"
How the hell can I try it out without turning it on!!!!!
Will dispute with the charge with my credit card.
6 de novembro de 2025
Opinião espontânea
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