The Bot already provides detailed information about the questions. If it can't answer the inquiry, it will ask for your details and forward it to their representative for a follow up transaction which... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The Bot already provides detailed information about the questions. If it can't answer the inquiry, it will ask for your details and forward it to their representative for a follow up transaction which... Ver mais
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Mary the Customer Support Manager was very helpful to resolve my issue and will provide me with the replacement for all 3 - S4 cameras with the new P2 Wifi cameras in October. Thank you so much Mary... Ver mais
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The camera was not working properly they refuse to give me my money back even though they received the camera back way before the 30 days was up. No help whatsoever will not reccomend to anyone
A empresa respondeu
The 30 day money back guarantee is false. Returned camera before 30 days due to their useless app but they are refusing a refund. I'll be disputing the charge with MC. Edit*** Premium Inventions hav... Ver mais
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Pede aos clientes que escrevam opiniões
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Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
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had a small issue linking the app, emailed support & they replied sooo fast. literally fixed it in 5 mins. super nice people too 👍
The camera system they sent me came with a US sim card and did not work in Canada. The Canadian sim took over 25 days to arrive. We we dissatisfied with the camera system and wanted to return but it just fell out of the 30 day return policy. My proplem is we could not test it properly and they refused to take it back.
A lithium battery is a prohibited item for international shipping. The cost to ship is expensive if able to ship it at all. No Lithium Battery Label on the box the camera came in. Was shipped from Avenel, NJ. Must return the camera to BC, Canada. Easier and cheaper to keep the camera than to return it.
Ive had to contact bank and report thjs company for theft absolute scum i hppe wayne gets run over waited neally a month for nothing
Really good imagine, easy to use, and the battery last a long time. Couldn't be happier.
These people will say anything to get your money. I had multiple calls with their tech support and told them exactly what I needed. They assured me their camera would work for exactly what I needed. They lied in a big way and then fought the return. Do not buy from this shoddy company. Don’t trust their tech support. Just don’t do it.
The product is very good but the batteries fail in the winter. The connection to the internet was good and easy the picture is very good. During the summer and fall the product worked very well…the winter it keeps running out of battery even after I charge it to 100%
Terrible experience. Completely dishonest and manipulative. I’m not a fan of this company.
Purchased a wireless camera s4 pro for $449 - camera did not work so requested to return. Return instructions were to pay to return and declare the value at $50 when we paid $449. I paid $42 to ship it back with the declared value of $50 hoping to get my money back. I then received another email that we needed to pay another $72 duty fee to UPS. This company is a total scam.
DO NOT BUY ANY CAMERA FROM PREMIUM INVENTION WIRELESS CAMERA V4. This company is a scam. They have sent out defective and used cameras and not issued full refunds. On the website it states:
30-Day Money-Back Guarantee
We at Premium Invention want you to be fully satisfied with every item that you purchase. If you aren’t satisfied, you may return the item for a full refund, within 30 days of the delivery of your purchase. If 30 days have passed, we can always help, fix or even replace your product, under our warranty terms.
They do not honor this policy. Buy a camera off of Amazon or any well known retailer that will not send you defective or used equipment.
These cameras (3VS, both 4G and wifi versions) are not what they seem, and certainly not what is advertised.
1. the solar charging controller seems to be poorly designed as I have burned through 2 sets of batteries on the 4g model, despite the app saying they were fully cahrged and the camera being in full sun for at least 8 hours a day. Testing shows high internal resistance - dead batteries
2. only antenna "1" is actually functional. Reception is poor at best, and I suspect antenna "1" doesn't really do much either. Antenna 2 is not actually connected to anything inside the housing - it is just for looks. the fake dipole that you screw on just has a piece of plastic tube in it to make it look like it is a functional antenna
3. video quality is poor. Streamed " HD" is maybe 720P, but very much looks like a poor comression algorithm has been used - a very choppy, low res picture.
Premium invention have sent me 2 new sets of 18650 batteries - I am monitoring more closely to avoid them dying.
I would not buy these cameras again at even half the price!
Premium Invention V3S. This camera looks good on paper but the reality is quite different. A lot of things they don't tell you, such as the claimed HD recording is only to an SD card. The recording to cloud service has such a poor quality as to be useless for facial identification. I didn't want on board recording as the camera could potentially be stolen, taking the video evidence with it. They also told me by email Another problem is the recording reaction time. I've had instances where I've received an activity alert via the app, but by the time the camera stars recording, the cause of the alert has already gone out of camera view!
I do not recommend this camera.
We needed a wireless, standalone camera to monitor the gate entrance at our farm. After extensive research and reading the positive reviews, I selected the V3S from Premium Invention. This camera is powered by four internal batteries that are recharged by solar. I purchased the camera in late December 2022 and had it up and running within days. All was well until a week ago when it showed offline. The charging indicator showed that it was 100% charged but it was not providing a feed. This required me to go out, take the camera down and bring it in for investigation. After following the directions provided in the app, I determined that the batteries were dead, despite a 100% charged indication. The camera worked if it was plugged in to it's USB charging cord but if unplugged, it was dead. I contacted the support line and they asked me to remove the batteries, leave the camera plugged in and report it's status. I did and reported back that the camera worked on the USB plug but not on the batteries. They told me that if that was the case, I should purchase new batteries as the camera was not the problem. I asked wouldn't this be covered under their warranty and they replied that the batteries were considered consumables and hence not covered.
I've got a lot of things that are powered by batteries that are either internally or externally charged. I've never had rechargeable batteries go bad after only 4 months! I've also never had any gadgets indicate the batteries are fully charged when in fact they are not.
This camera is an expensive, inferior piece of equipment that does not deserve all of the positive reviews that I read. Their customer support was non-existent other than to say you're on your own.
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