A month after buying a PreSonus Studio 1810c, the headphone output started constant squealing and cracking. The mains were fine, so it kept using it. Then channels 1 and 2 died. The unit was replaced.... Ver mais
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Most unstable DAW i’ve ever used. Maybe they should put more effort in making the program itself work smoothly instead implementing halfworking features from other DAWs. Still hope, but it gets less f... Ver mais
After 2 years of light home use my Studio live 16 0 2 failed to boot up. It took tech support 2 days to respond to my ticket request, and after several more days toing and froing wrongly suggesting my... Ver mais
Obvious to me that Presonus Tech Support has no experience. And they could care less. They prefer to make their customer feel stupid and dependent. This Baton Rouge company's short answers and slow r... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Music is our life, PreSonus is our day job. Go #TeamPreSonus!
Informações de contacto
Grand Bay Court 18011, 70809, Baton Rouge, Estados Unidos da América
- presonus.com
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Niemals wieder presonus!!!
Egal ob es das studio one 7 ist oder ob es das gabze Creator bundle ist.
Nichts funktioniert davon ohne Probleme, studio one 7 musste ich nicht mal öffnen damit mein pc stecken bleibt.
Und das die Kopfhörer nicht mal alles wahr nehmen was das mikforon auf nimmt (hohe töne), ist ehrlich gesagt eine reine abzocke.
Das mikrofon kann keine höhen, aber das zeigen dir die Kopfhörer nicht.
Die ganze Registrierung und wie das alles abläuft, tut mir leid aber eigentlich ne - 5 in meinen Augen.
Werde jeden den ich kenne von dieser firma abraten, 180 euro und dann kann ich nicht mal ansatzweise musik damit machen.
Ps. Mit nem 30 euro usb mikforon, bekomme ich nen besseren Sound hin, und sämtliche DAWs laufen bei mir! (cubase, magix samplitude, fl studio
Lass die finger weg!!!
Received my new Presonus audiobox 96…
Received my new Presonus audiobox 96 bundle to find the serial number is not recognised. Raised a support ticket and no response from them. Can't use it as it needs to be registered to get all the drivers etc. Avoid at all costs.
Bought PRESONUS ERIS E 3.5 in 2020
Bought PRESONUS ERIS E 3.5 in 2020. Worked ok until now. Suddenly stopped working. Don’t respond to anything. Tried to go on Presonus forum - apparently I’m one of many who has this issue.
Tried to contact presonus support. Very quick response- we cannot help you as it’s warranty finished.
Put 3 star only because they were good for 4 years.
Would not Recommend definitely
Presonus-Caveat Emptor
I’ve been loyal to PreSonus for years but today that trust was broken. I have a unit that has about 10 hours of use that suddenly stopped working. Their response was, we don’t do repairs nor do we provide schematics to anyone for repairs. Basically, this is a Caveat Emptor company that does not stand behind their products.
Stay away from this company
Stay away from this company - honestly. My subwoofer packed up, and they completely screwed me over. It was under warranty and they delayed as much as possible saying "the part isn't available" for months. And then ignored me completely. After that the warranty ran out and they just shrugged their shoulders. Literally horrible customer service.
Bad products, zero support
Have had a 1824c for a few years and its never worked well. It completely packed in in June and I contacted Presonus who completely fobbed me off, and told me to just send it back to GuitarGuitar, who tried to send to back to Fender (who apparently manage Presonus returns), and they refused to take it. Its been 2 months now, and they say they can't find anything actually wrong with the device. Poor service, awful equipment, never again.
Revelator io24
Die Software von dem Interface ist ein schlechter Witz. Jedes Mal wenn ich den PC neustarte, werden die Einstellungen zurückgesetzt und gelegentlich fällt der Sound komplett aus. Das einzige was dann noch hilft, ist eine neuinstallation. Der Support hat mir auch nicht helfen können, hat meine Zeit mit sinnlosen Vorschlägen verschwendet und war auch nicht dazu im Stande, das Problem an die Softwareentwickler weiterzugeben. Bei dieser Firma, die auch deutlich teurere Interfaces herstellt, würde ich nicht mehr kaufen und es auch Niemandem empfehlen.
A Fair Warning To Presonus Users
A used hardware device(ioSTATION24c) was purchased and given to me. Since the device was perviously owned, it was registered to the previous owner. This is not good as all software including updates or even outdated software is not available to me, the new owner. The Presonus advice for this is to have the precvious owner unregister the hardaware and it can be re-registered to me. Being as this was an online purchase gifted to me by a completely different person, I have no ideamwho the previous owner was. The Presonus advice for this?? Nothing. That's as far as that goes. If They arent paid for the product by you, they don't care if the product is useless to you. Customer service "tickets" are largely ignored and any phone numbers reach only an outsourced company that has no ability to help you in any way atall. Presonus is a corporate greed machine now, where once they were a Standard in the audio industry, today they are a joke. I used to suscribe to their + model of online programming blah blah blah. They advertise the service to include many many downloads that you can keep even after discontinuance of the subscription. I had financial issues and let the subscription go, itending to pick iot back up later. Lo and behold the truth set me free. after the suscription had lapsed, all my downloads were gone withj it, all of them. Now i have these empty shell vacant file folders. I mean, did they access my computewr and take things,?? Yes. Yes, they did. DO NOT USE PRESONUS!!! Just a fair warning.
One of our ULT15 burned internally, no service
One of our ULT15 burned internally, the switching supply of main audio module is gone. Unfortunatelly Presonus cannot provide new Pascal T-PRO module nor the whole electronic module as a sparepart. They just sold many of ULT loudspeakers with 6 year warranty with no sparepart warehouse. Just only some answers with no sence to the issue. So, sorry, we have 3x ult18, 2x ult15, 2xult12, 2x air12 and I'm so angry I took Presonus.
Achat d'une carte son STUDIO 24C…
Achat d'une carte son STUDIO 24C d'occasion sur LEBONCOIN, le vendeur (Thelma) n' pas effectué le transfert de licence et n'a plus donné signe de vie . J'ai envoyé la copie d'écran du no de série et la preuve de la transaction à PRESONUS : fin de non recevoir, il faut que je me débrouille avec le vendeur. Drôle de service client , pour économiser je ne sais quoi, je passerais donc sur d'autres marques pour la suite, dommage ce sont de bons produits.
No customer support available
No customer support available. Payed good money for an interface now discontinued and no support for the current IOS. It is stated on their website that Quantum is supported but it is not. Presonus has not provided a way to contact customer support or even create a ticket. Since the purchase by FMC it's been all downhill. I will never purchase another Presonus product and inform others not to waste their hard earned money.
Presonus software is not working, and so are the devs, not working on any fix.
Presonus is extremely disapointing. Being Presonus user I am shocked how much not working stuff Presonus released and sold sience I became Presonus hardware owner. At first all worked fine, but I was working on free version of th software. I got me StudioLive 16R Mixer. A very expensive audio unit. Everything worked fine, until some driver update release where after installing I noticed that when watching YouTube videos voice pitch was tuned down in all videos. I reversed back to old driver. Over 20 drivers were released sience then and not a single one working. Today I installed Windows 11 on my new computer together with the latest drivers for my mixer. No noticable pitch shift in videos to be noticed, but the control software for mixer dont work at all making the mixer unusable. Few years ago I could control mixer from my phone but even that they dstroyed by releasing some update that didnt work with android version of my phone. DAW software for recording that i use is also Presonus Studio One, and also a very expensive piece of software. I have Artist version and sometimes I subscribe to Spheare to get more features and new version of DAW. Studio One also have its own problems. When you try to install it with all of its content you will notice that MVP loops was not installed. You try by any ways possible to install it, and it seem impossible. MVP loops are sound files for Presonus ATOM, a drum pad from Presonus that I also have, so it is third thing NOT working, because of software NOT working. Presonus support workers wont help. Their only way to fix stuff it is telling you to restart computer reinstall software and stupid stuff you done 100 times before even contacting them, so getting help from Support is pointless. These guys know less about fixing computer related problems then your grandma. Presonus, please fire useles people from your staff and pull your heads out of your holes!! YOU ARE USELESS AND EXPENSIVE! You gonna fix the problems or we gonna end up in refund court case, because I am sick and tired of being owner of very expensive hardware and software that is not working and not being fixed, and not even in plans for being fixed.
A very substandard mixer and aftercare
After 2 years of light home use my Studio live 16 0 2 failed to boot up. It took tech support 2 days to respond to my ticket request, and after several more days toing and froing wrongly suggesting my pc wasn't up to scratch, admitted it wasn't a software issue with my dead mixer, and the unit had to be sent off for repair.... a cost to me of £85 plus transport. A few days later I'm told it needs a new DSP board, another £250 and to add insult to injury, its not available for several months!!
I had problem with MIDI setting in Studio One 6.
I had problem with MIDI setting in Studio One 6, support helps me immediately.
Great product, good support.
Ich hin mit Studio Onev6.5 Pro komplett…
Ich hin mit Studio Onev6.5 Pro komplett zufrieden.
Meine kompletten Kontaktlibrarys wrrden alle erkannt und geladen.
Die DAW läuft sauber und ohne Abstürze.
Ich war vorher auf Cubase unterwegs bin aber wegen des Preises umgestiegen
This is the worst company I have ever…
This is the worst company I have ever dealt with in all my 35 years as an Audio Producer! I have always owned all my software but decided to try something different by buying into the Presonus Studio One+ yearly subscription. Biggest Mistake i have ever made!!! You cannot cancel as much as you try. Once they have your Visa you are screwed. I have tried canceling directly on my account page by pressing "Cancel Subscription" at least a dozen times and have sent at least a Dozen emails directly to their billing dept and all communications are ignored. I have had to cancel my Visa through my bank and I still receive an email from the company every single day that says " $215.00 payment to PreSonus was unsuccessful. We attempted to charge your Visa ending in XXXX for your PreSonus subscription again, but were unsuccessful. Please update your billing information to continue your subscription".
I receive this every single day!!! Even though I have tried everything to cancel! Do yourself a favour and look up "canceling my Presonus Subscription" you will see all over the internet that every single person has the same problem when they want to cancel. Presonus has made sure that it is impossible to cancel. You are held hostage and so is your Visa. DONT FALL FOR THEIR SUBSCRIPTIONS!!! AND DO NOT GIVE THEM YOUR VISA NUMBER!! EVER! What a poor excuse of a company! I have done a ton of Audio projects all over the world for over 35 years and have never ever dealt with such bad customer service!!!
No quality control?
I bought a Presonus Quantum 2626 new from Amazon. It immediately showed problems: noisy pots especially on input 1, and intense hum and feedback if the host computer (a MacBook Pro laptop) is running on battery. Meaning that it probably relies on the host for grounding, or that there is simply no quality control at Presonus (I am inclined to believe the latter because I have seen other reports of noisy pots on the internet). Their customer service representative was very polite and prompt but not helpful (no, a return for service via the retailer is not a good solution, it was faulty out of the box and I wanted an exchange for a TESTED unit and not several weeks of downtime). So I asked Amazon for a refund instead and will avoid Presonus in the future.
CUSTOMER SUPPORT DOES NOT EXIST!
Not worth it ... customer support asking questions instead of providing answers. Cannot allow even my own approved login to login...Calling them is running in the circles without human
IMPOSSIBLE to get a hold of anyone
IMPOSSIBLE to get a hold of anyone! Try to create a support ticket, tells me that I can't until I activate my account (have multiple products bought from them and registered on this account, in other words the account is already active), they offer to "re-send" the activation to my email, but when I click that button nothing happens. So I literally can't get help, because I need help to get help. Everything about the way they do support is HORRIBLE
2 years life for speakers - throw away
I bought a pair of speakers which lasted 2 years and 3 months. That is shocking and they wont even offer a paid repair - so I am supposed to throw them out any buy a new pair?
So many people have the same problem
PreSonus Eris 3.5BT - AVOID LIKE THE PLAGUE
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