My review is based around the service provided by Charlie Carter. She always answers e-mails, returns calls and keeps you updated on progress. You feel you can trust her to progress issues and work di... Ver mais
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Leia as opiniões dos outros
Emergency was dealt with by Bryony Bowyer in a professional manner. Once I reported the problem to Bryony which was very stressful for me everything was arranged for work to be done and thank goo... Ver mais
We recently had a complex sale of our apartment, but Meeka Robinson and Jade Richmond supported on some technical legal elements brilliantly and got us over the line. We are eternally grateful for the... Ver mais
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Our experience with Prime after having left L&Q is infinitely better. Finally there's proper, good, well-timed communication and problems get resolved within a very reasonable timeframe. The contracto... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Prime Property Management is an independently owned, TPI-regulated residential block management company, established in 2012. We manage over 600 residential and mixed-use buildings across central London and the Home Counties, with offices in Bromley and Welwyn Garden City. Our team of around 110 staff is entirely UK-based, so you always deal with people who know your building. What sets us apart from other managing agents is our focus on leaseholder-driven companies. We specialise in Right to Manage (RTM) and Resident Management Companies (RMC), working closely with directors and leaseholders rather than simply managing their building. Our experienced in-house legal and accounts teams handle service charges, lease queries, compliance and day-to-day maintenance, helping clients avoid unnecessary third-party costs. Being independently owned, we make decisions quickly and put our clients first. Whether you are taking control of your building through Right to Manage or looking for a more responsive block management company, we are proud to offer a personal, accessible service. From major works and insurance renewals to budgets, arrears and fire safety, we keep owners and directors informed at every step. We go the extra mile to deliver management that is professional, transparent and tailored to your needs.
Informações de contacto
9th Floor, 26 Elmfield Road, BR1 1LR, Bromley, Reino Unido
- 0203 983 3443
- info@primepm.co.uk
- primepm.co.uk
4,7
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de um mês
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We decided to use Prime Property…
We decided to use Prime Property Management to help set up a RTM for our building due to the previous managing agent being quite frankly….appalling at managing our building and communication being atrocious. I led this process from our side and had a plethora of questions which Prime were more than happy to answer and handhold us during the process.
We started working with them last August and throughout the process we’ve had a very positive experience, everyone we’ve dealt with at Prime has been professional and helpful in particular Maddie Ash who is our day to day contact. She came to visit the site to see the issues in person and is great at communicating what is happening and very responsive when we raise issues or queries. She set up a monthly cadence of meetings for RTM directors to attend which have been great to understand where things are at and what will be happening next.
It’s so reassuring to finally have a managing agent who is responsive and genuinely committed to keeping the building well managed; especially given our previous experience with bad managing agents.
We definitely made the right choice moving to Prime and I would happily recommend their services to other leaseholders and residents as well as any lease holders planning to set up their own RTM.
29 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Laura,
Thank you for such a thorough and generous review, and for leading the RTM process for your building. We've completed over 200 RTM claims and never lost one at the First-tier Tribunal, so we're glad the handholding and monthly director meetings have given you confidence after a difficult time with your previous agent. We never ask for upfront fees on RTM claims, and our fee is only invoiced once the RTM is successfully completed. We're delighted to be your managing agent and appreciate your recommendation to other leaseholders.
Stephen Wiles, Managing Director
Avoid at all cost underhand and bulling…
Avoid at all cost underhand and bulling tatics stay clear!
29 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Megan
We have requested more information on your review as we have not been able to identify you against our records of clients and residents we look after. Unfortunately we have not heard back - we would love to speak to you to look into this and resolve your concerns.
Please contact us at info@primepm.co.uk or email me directly laura.jones@primepm.co.uk.
Thank you
Laura Jones
Director
Over all i ha ve been very happy with…
Over all i ha ve been very happy with their service.Responces have been prompt . My queries were mainly directed at the accounts department and so far I can only say very positive things about this team to mention few names :-
Callis Grant,Nicky Mc Kirdy,Katie Bateman,Larrisa Chan,,Sarah Jane Streton , Arya Tesfaldet and the special mention goes to Callis Grant
28 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Swaminathan,
Thank you for such a generous review, and for naming so many of the team. We've invested in automation across accounts, but never at the expense of speaking to a real person, so it's great to hear the human side comes through. I'll make sure Callis and the rest of the team see your comments.
Stephen Wiles, Managing Director
I required some help over a parking…
I required some help over a parking fine which was issued wrongly to me from working at a prime site and Zoe Sanders helped me out which helped loads. Very efficient.
29 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Gav,
Thank you for your review. Parking issues on the sites we manage can be frustrating when something goes wrong, so I'm pleased Zoe resolved it efficiently for you. I'll make sure she hears your kind words.
Stephen Wiles, Managing Director
Katie Wells
Katie is very organised, helpful and quick at resolving issues. Communication is regular and clear in regards to expectations.
28 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Michael,
Many thanks for your feedback. Regular, clear communication and quick resolution of issues are what good block management is all about, and I'm delighted Katie is delivering that for you.
Stephen Wiles, Managing Director
Great communication and efficiency from…
Great communication and efficiency from Karis Burgess.
28 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear David,
Thank you for taking the time to review us. We're pleased Karis communicated well and dealt with things efficiently, and I'll make sure she sees your comments.
Stephen Wiles, Managing Director
5 Star Review
We (as a company) had to call on the expertise of PPM's legal department. We dealt with Aisha Rasool. Aisha provided a very helpful and professional service. She was knowledgeable, clear and practical in explaining the situation and the steps we needed to take, making what could have been a complicated matter much easier to understand.
Excellent communication and support throughout. I would be very happy to recommend her and Prime Property Management.
Alex.M.
28 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Alex,
Thank you for such a detailed review. Our experienced in-house legal team handles all but the most complex matters, so clients get clear, practical advice without the expense of engaging solicitors. I'm delighted Aisha made a potentially complicated matter easier to understand, and I'll pass on your kind words.
Stephen Wiles, Managing Director
⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Jodie…
⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Jodie and Prime Management!
Choosing Prime Property Management has been a fantastic decision. We are currently going through the handover process from our previous management company, and Jodie Madren (Head of Accounts) has gone above and beyond to make the transition as smooth as possible.
Jodie is incredibly helpful, professional, and continuously goes the extra mile to support us. The level of service so far has been highly satisfactory, and I am very confident that we will continue to work successfully together to ensure all leaseholders are happy with the Right to Manage (RTM) decision. Thank you, Jodie, for your outstanding support!
17 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Jagdev,
Thank you for your generous review, and welcome to Prime. A smooth handover from a previous managing agent matters a great deal after an RTM, and we're pleased Jodie has made that easy. We've completed over 200 RTM claims, and we look forward to making sure every leaseholder is happy with the decision. I'll pass your thanks on to Jodie.
Stephen Wiles, Managing Director
Prime PM have been fantastic from the…
Prime PM have been fantastic from the start. Our previous PM, Lucy, was brilliant and ensured a completely seamless handover, and Bryony hasn’t missed a beat since taking over. Fast to adapt, proactive, and reassuringly thorough, she’s given us total confidence that our building is in great hands.
25 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Alfredo,
Thank you for such a kind review. A seamless handover is something we work hard to achieve, so it's lovely to hear Bryony has picked things up so well after Lucy. I'll make sure both of them see your comments.
Stephen Wiles, Managing Director
Bryony has made a very positive start…
Bryony has made a very positive start in her role supporting Westwood Hill. She is professional, approachable and responsive, and has taken the time to understand the property and the issues that matter to us. Her communication has been clear and she follows through on agreed actions. We appreciate her support and would be happy to give her a 5-star review.
25 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Lee,
Thank you for your review. Taking the time to understand a property and following through on agreed actions are exactly what good block management should look like, and I'm glad Bryony is doing that for Westwood Hill. I'll pass your thanks on.
Stephen Wiles, Managing Director
Mr Callis dealt with my enquiry…
Mr Callis dealt with my enquiry regarding service charge payments in a polite and efficient manner.
25 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear J Jones,
Thank you for your feedback. We're pleased Callis dealt with your service charge enquiry politely and efficiently. Our accounts team uses automation to keep things quick, but there's always a helpful person on the other end.
Stephen Wiles, Managing Director
Louise Nottage is a star
Louise Nottage was wonderful and issued the management pack very quickly and assisted us in the sale of our clients property - very helpful!!
25 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Dally,
Thank you for your review. Conveyancers rely on management packs being issued quickly and accurately, and I'm glad Louise delivered. Louise is part of our experienced in-house legal team, which handles most leasehold queries itself, so there's rarely any need for outside solicitors.
Stephen Wiles, Managing Director
Jessica Price was really helpful and…
Jessica Price was really helpful and provided a professional service. They provided the documentation I needed quickly and were easy to deal with.
25 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Oliver,
Many thanks for your feedback. We're pleased Jessica provided the documentation quickly and made things easy. I'll make sure she sees your kind words.
Stephen Wiles, Managing Director
The company seems to correct any issues…
The company seems to correct any issues raised which is great.
Communication with Eleanor Rackstraw, Assistant Property Manager has always resulted in whatever the query was, being dealt with sufficiently
23 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Mark,
Thank you for taking the time to review us. Putting things right when something goes wrong is a core part of good block management, and I'm glad Eleanor has been dealing with your queries so effectively.
Stephen Wiles, Managing Director
Wow!
Wow - as a cynical 40 year veteran estate agent, I was expecting a bit of a tussle in getting some service charge info that I needed from Prime to help a client selling their apartment - but I have to say Jessica Price was exceptional! She was helpful, efficient and reliable - very surprising - in a positive way! Cheers Jessica!
24 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Simon,
Thank you for such a candid review. We'll take "surprising in a positive way" as a compliment. Estate agents and conveyancers need accurate service charge information quickly, and I'm delighted Jessica was helpful and reliable. I'll pass your kind words on.
Stephen Wiles, Managing Director
Zoe Sanders dealt with my query…
Zoe Sanders dealt with my query regarding a parking ticket on a car with a parking exemption promptly.
22 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Sonia,
Thank you for your review. Parking queries on the sites we manage need a prompt, fair response, and I'm pleased Zoe dealt with yours so quickly. I'll make sure she hears your comments.
Stephen Wiles, Managing Director
Good aftercare service.
Stuart Smith was extremely helpful in promptly sending me requested archived invoices for my accounts - despite our committee having since switched managing agents.
23 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Myles,
Thank you for your kind words, and for mentioning it even though your committee has since moved to another managing agent. Good aftercare matters to us, and I'm glad Stuart was able to send the invoices promptly. We wish your committee well.
Stephen Wiles, Managing Director
Identity verification
Had interaction with Aisha Rasool with regards to getting my Companies House identification verification. She was absolutely amazing & the follow up on overall experience was gold standard. Thank you Aisha .
17 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Nadir,
Thank you for such a generous review. Companies House identity verification is now a requirement for company directors, including those of RTM and RMC companies, so I'm pleased Aisha made it straightforward for you. We provide a full company secretarial service for the companies we manage, and our in-house legal team is always happy to help directors with matters like this.
Stephen Wiles, Managing Director
Evie Woodings was really helpful and…
Evie Woodings was really helpful and quick to get our front door fixed, so glad she's part of the team.
18 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Anonymous,
Thank you for your review. Prompt repairs are central to good block management, and I'm delighted Evie got your front door fixed quickly. I'll pass your kind words on.
Stephen Wiles, Managing Director
Great interactions with PM Natasha Child
Since I moved into the block in 2025, I've had many excellent interactions with the block manager Natasha Child.
She's always very helpful and can be relied upon on coming back with detailed answers to my queries, or if necessary forwards to another department who could help me.
I also appreciate that she picks up the phone for urgent enquiries, and goes above and beyond to response ASAP, even with other things she might be looking into at that moment.
18 de setembro de 2026
Opinião espontânea
Resposta da Prime Property Management
Dear Sidney,
Thank you for such a thoughtful review. Picking up the phone for urgent enquiries and following up with detailed answers is exactly the service we want our property managers to give, and I'm glad Natasha is doing that for your block. I'll make sure she sees your comments.
Stephen Wiles, Managing Director
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