Prime Property Management Opiniões 

To Prime's credit, the building itself is generally kept clean. However, their communication failures around a serious issue have been staggering.

Prime Property Management oversees Fold Apartments, but they implemented a digital "e-permit" parking system and failed to notify residents or letting agents. I moved in with an expired paper permit, and the garage signs contain zero instructions or web links on how to register for the virtual system.

As a result, I was issued multiple £100 parking charges starting several months later for parking in my own allocated space (bay 27), which I have a contractual right to use under my tenancy. Their contractor, UK CPM, photographed my car on several occasions over 8 days without leaving a single notice on the windscreen at any point.

Our letting agent — who manages 15+ flats here — formally challenged Prime and confirmed that even they were never told about the virtual permit system. Instead of taking accountability for this communication failure and instructing their contractor to cancel these disputed charges, Prime told me they were "unable to instruct" the operator.

Even after I raised this directly with Prime myself, their eventual guidance on the permit system was sent only to landlord, not to tenants — the people actually living in the building and liable for these charges. Residents have never been directly informed how to register, despite my having lived here since September 2025 and having raised this issue with Prime directly.

This reflects a serious communication failure on Prime's part, which allowed residents to be charged for a system failure that was never their responsibility. Avoid relying on this company if you need your managing agent to proactively communicate policies that affect your ability to park in your own contracted space.

EDIT: I have updated my rating because Natasha from Prime personally intervened and managed to get all PCNs cancelled at the very last minute. I am grateful for her time, accountability, and effort in sorting this out. That being said, I strongly expect Prime and similar property management companies to stop partnering with predatory parking companies like UK CPM, whose deceptive practices and broken appeals processes cause immense, unnecessary stress for legitimate residents.

Aimee was fantastic! Super quick and efficient in getting two security door spare keys arranged and posted to me by the next day. Very helpful throughout!"

Good communication from Jessica Gibson at the legal department in Prime Prperty Management

Thanks Jodie Williamson.
I had an issue at a property you manage ,Jodie was quick to act contacting tenants.
All seems to be resolved in a short time.
Thanks again Jodie.

Prime PM was a breath of fresh air after the nightmare of dealing with previous agents. Stacey helped navigate tons of complexity that resulted from previous mismanagement and was always prompt and professional.

Thank you Jessica for all your help with the Right to Manage!

Maddie Ash - great service - Highlights all issues and deals with them efficientl.y

We had an issue with a window lock, Maddie Ash resolved the issue.

Well done Maddie Ash

Our building recently changed management company to Prime Property. There had been an error by the previous company in the handover of documents, and instead of enquiring with me first I’d been charged for a copy of leaseholder title even though I had submitted it to the previous agents. When I contacted Prime, Hannah Thaifa was helpful and courteous in getting the matter resolved promptly. Thank you.

Hannah Thaifa and her Team are always very professional, helpful and courteous. Their guidance and advice has made us able to keep up with service charges and to keep on top of things in relation to our property.
Chuka

This is a review for Property Manager Maddie Ash who has responded accurately and promptly to questions we have put to her.

I recently worked with Jessica Gibson and found her to be professional, responsive, and helpful throughout the process. Communication was clear, queries were dealt with promptly, and she made everything straightforward from start to finish. Jessica was always courteous and willing to assist, making the experience smooth and efficient. I would be happy to work with her again and would highly recommend her services.

Anita was my point of contact - so very helpful - understood immediately what the situation was and put everything in place to resolve the matter. 100% credit to this lady and so very refreshing to talk to someone who was willing and able to sort out my problem!!! Thank you Anita

It was a pleasure communicating with Hannah Theifa. She was able to quickly respond to my query.

Prime is the worst and is simply a rip-off. They are the managing agent who helps the freeholder rip off leaseholders as much as possible.

We had to pay £15,000 per year for a small block of three two-bedroom flats on the outskirts of London, despite having no concierge or other premium facilities. They spent the service charge as they wished, without any clear or coherent maintenance plan.

For example, they spent £5,000 on repairs but failed to resolve the problem. They charged £300 for a meeting and £1,100 for a single fire risk assessment, whereas the average cost of a fire risk assessment in the area is around £200.
Example, they erected a scaffolding for inspection to diagnose the issue. But the inspector couldn’t go up and inspect because the scaffolding was unstable, so no inspection, no repair and the leaseholders have to pay all the costs incurred by their poor management.
They are a managing agent that takes advantage of the British leasehold system. We paid £39,000 in service charges over three years. Isn’t this exactly what scammers do? Not a good company!

Chanel in the credit control team was very helpful when I needed to manage my payments. Very speedy response and resolution of my issues

Greetings, thanks for sending the link in response to the Section 22 Request for supporting financial documents... but although I've recieved the link I can't actually see the documents on google's server unless someone approves my View request so could you press the appropriate button please. Also you might want to do this BEFORE Monday as that would put you past the legislative time limit of 1 month causing you to commit a statutory criminal offence by default. Still, you do you... I emailed Emily but due to the time factor I thought I'd better post here as well... Oh quelle surprise it's Monday & you haven't. Well, I suppose that makes you...

Oh and thanks for flagging the previous review as inappropriate. Unfortunately Trustpilot disagreed when I pointed out that most of it is the text your own emails and therefore it cannot be libellous and if you find it humiliating it's probably your own doing. Wonder how many other negative reviews you bury this way from people who don't have the patience to battle with the appeals process.

Got the accounts now. They show CPM handed over exactly what they said they did? Considerably more has been taken from our account than you declared on the expenses. £625 was undeclared debt collection. This appears to have been double charged. You also charged the 2025 accounts before the 2024 accounts which gives you a floating timeline that's like something out of Doctor Who. This is the bulk of the concealed charges - nothing to do with your predecessor.

Jodie is organised, proactive and always responds promptly by phone or email. Her structured approach and commitment to resolving issues, especially during transitioning from the old managing agent have made a real difference. Thank you, Jodie, for all your hard work and support.

Aimee and Emily were super, a quick call to them meant, a fob issue that had been drawn out for a week over email, was quickly resolved. Would highly recommend!

Aisha Rasool was really helpful in identifying a leaseholder for a property which may have been affected by building works on our site.