Prioryapprovedmotors Opiniões 147

Purchased a car in November 2025. Ryan drove it from Southend to our home in West Wales. During this journey Ryan explained that 'a fault had generated' with the DPF filter system.
I was told that if I would get it repaired ge would reimburse straight away. He was very reassuring that 'he was not like any other shady dealer, he had a reputation to maintain.'

On the basis of his promise (on many occasions) I went ahead and got the DPF filter cleaned at a cost approaching £370.00. I forwarded the receipt and was told that their bill paying days were something like 26th & 28th of the month. This was now December. January came and nothing. I contacted Ryan who assured me that 'was on the list' to be paid. A few weeks later & nothing. We now enter February 2026. I email them & send a copy to the car finance company that they put us on to. Within a few days, a phone call from Ryan. 'You'll be paid by the end of the week,' a further promise that was not fulfilled.

I decided to put this solely in the hands of the car finance company who are to reimburse and claim from this company.

My suggestion - stay well clear from this company.

Just got the Ford Ranger
From this company
From start to finish kept me informed of everything going on the car for an 18 plate is immaculate recommended so anybody who wants to be treated fairly in this corrupt industry of car salesman

Save yourself the headache and go elsewhere.
Im in the lengthy process of returning my car as it was completely unfit for purpose. To make matters worse, the dealership was rude, unhelpful, and showed zero accountability for the issues. Terrible experience from start to finish.

I can’t thank Priory Approved Motors enough for the incredible service I received, especially from Ryan. From the very beginning, the level of support and customer care was absolutely first class. Ryan was extremely friendly, professional, and genuinely helpful throughout the entire process, making everything easy and stress-free. It’s rare to find such honest and outstanding customer service these days, and this experience truly stood out. I will 100% be recommending Priory Approved Motors to anyone looking for a great car-buying experience!

Bought a car from Lee I found it on auto trader was sent a walk around was told nothing wrong with the car it then got delivered to me with the engine light on was told to take it to halfords and warranty would cover it they refused to fix it there words were send it back it’s completely broke so we agreed Lee could fix it this car ended up going forwards and backwards about 6 times because they couldn’t fix it properly every time the car came back to me there was a new fault I then I had to go through the finance company to claim a refund as the garage refused to take the car back luckily I put my complaint in before the 6 months was up they then had to get an inspector to come assess the damage and they were found liable I found the staff quiet rude at times and made to feel as I was a pest when you spend £10,000 on a car you don’t expect it to be broken the day it’s delivered after 6 months of fighting and back and forwards the car has finally gone back to which I got my deposit back and lost out on all the finance I paid so now no car and no money back which is ridiculous considering the car was broken for the full time I owned it I would not purchase from this company again and would advise anyone doing so to go test drive and view the car in person I was also told my car came from Wigan it didn’t it came from Essex and went back to Essex every time to be fixed which also racked the miles up Essex is about 4-5 hours from me

Be very careful buying from them very eager to sell a vehicle. When it arrives with faults not so eager to fix them over a year now to sort issues. Lots of emails sent not a single response. When I call I get promised a call back to sort the issue and again nothing.
The only way forward is going to be legal now so be warned people

I bought a Ford Transit Custom from Priory Approved Motors in Southend, and unfortunately the aftercare has been terrible. After numerous text messages and phone calls that have gone unanswered, I’m extremely frustrated with the lack of communication.

Soon after buying the van, I discovered an oil leak. To be fair, this was eventually fixed after about two weeks — but since then, the dealership has completely ignored my follow-up messages. I was promised receipts for previous work carried out on the vehicle, which I still haven’t received after 8 weeks. Matt also told me he’d applied to transfer the vehicle into my name, but when I contacted the DVLA, they confirmed they hadn’t received anything.

Overall, I feel completely let down. Once the sale was made, the communication stopped. I would strongly advise anyone thinking of buying from this dealership to be very cautious and to make sure everything is in writing before completing a purchase.

Dreadful after sales service. No communication what so ever.

Everything was perfect with the Land Rover we purchased, went way beyond expectations to make it perfect process.
Ryan always kept us updated with excellent customer service and will recommend to family and friends and will definitely go back again.

Would like to say a few words.Ryan gave an excellent service.On buying our car Ryan looked after us .A few things to take care of and it wasn’t any trouble whatsoever.We are really happy with our new Mini so would highly recommend Priory Approved Motors.It makes a refreshing change dealing with a nice person who does truly care about the customer.Well Done Ryan.

Amazing service. I went out to get a bottle of Dr Pepper and found myself outside when Matt approached me showing me a car I assumed I wouldn’t be able to get or afford. After going over some numbers turns out I could! Not only that Matt managed to sort it so I got an even better deal the following day. Everyone is friendly and reachable. The whole experience was Quick and painless something Ill be honest I’ve never experienced before buying a car. Thanks guys and thanks Matt genuine credit to the company!

Such an amazing company! Would 100% recommend, Ryan went out of the way to keep me updated and help me through out the process and made it super smooth. Absolutely love my car, couldn’t ask for anything more🤍

5’s across the board!!!

Great service, Ryan was really knowledgeable and helpful. Really happy with my car and would 100% recommend.

Matt was very professional and helpful. Sorted out the perfect car. Wasn’t pushy and always polite.

From start to finish I had excellent service. Highly recommend great business to buy from - Ryan was excellent to deal with 5*

Ryan has been great from the very beginning right the way through to getting the car delivered.. Even still helping now with any questions i have around warranty etc. Gave me a lot of confidence in the car and any potentional future problems.

The staff was really helpful at Priory approved motors especially Ryan. Ryan stayed late for us on a Friday to complete the sale. He was amazing in answering any questions we had and also keeping us updated on the vehicle. I would highly recommend Priory approved motors to anyone looking to buy a vehicle. Thanks again Ryan.

A fantastic experience at Priory Approved Motors.
I recently bought a second-hand pickup truck from them and I couldn't be happier with the whole experience. From the moment I spoke to them, the team was incredibly welcoming and helpful, but without any of the pressure you sometimes get at car dealerships.
The truck itself is in brilliant condition and was found just for me to meet my specifications. The pricing was fair, and they were very transparent about the vehicle's history, providing all the service records and a clear report. The paperwork was handled efficiently, and they even helped me with the tax and registration process, making everything so easy.
What really stood out was the aftercare. On the day of delivery, I had a minor question about one of the features. I called them up, and they were more than happy to help, taking the time to walk me through it. It's that kind of service that shows they truly care about their customers.
I wouldn't hesitate to recommend Priory Approved Motors to anyone looking for a reliable second-hand vehicle. A genuinely professional, honest, and friendly dealership!

Ryan made it simple and easy to purchase a car from Priory Approved Motors.
The car we purchased was in showroom condition it was absolutely spotless, inside and out.
There was no pressure from Ryan, but at the same time very friendly and helpful and professional. We knew as soon as we saw the car we were going to buy it. Compared from some of the other cars we viewed previously from from other garages, we could tell this garage only sells the best quality. The presentation of the car was faultless. You can tell they put the effort in and no detail was over looked. I would definitely return to Ryan and Priory Approved Motors when looking for my next car. They deserve 10 gold stars - spot on