Dude on the phone sounded like he’s never worked a customer service job in his life, pretty rude honestly. Would sigh whenever I asked for clarification and say “What?” In an annoyed tone instead of... Ver mais

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Leia as opiniões dos outros
Contacted Frank, from Frank's FixIt Handyman services, to fix our exterior door that was not closing. He came first thing the following morning and kept contact with me via text on his way to the hous... Ver mais
Bill was very friendly and helpful in rekeying all of the locks in our home. We had a problem with one of the keys not working, as well as one the locks on the bedroom door having an issue. Bill was q... Ver mais
John is the best. He was punctual and efficient. Rekeyed 4 locks in no time. One of the locks was actually keyed different, but didn't say a word about the extra effort and didn't charge for it either... Ver mais
Informações sobre a empresa
Escrito pela empresa
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Escrito pela empresa

Informações de contacto
3400 Players Club Parkway, Suite 300, 38125, Memphis, Estados Unidos da América
- (888) 716-0967
- pro.frontdoor.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 35% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service..
On time, friendly, efficient service...will use this service again.
I completely forgot about my…
I completely forgot about my appointment. Nice you man greeted me. Instructed me what I needed for my furnace
The technician was kind and…
The technician was kind and knowledgeable. He did the job efficiently and also went out of his way to fix my remote control by using his own battery, trying different ways.
Terrible terrible company
Run, don't walk, run. Do not use this company. Deny, defend, depose applies to them as much as it does to insurance companies. They do not care about their customers. I had someone install something via Frontdoor, and he broke something in the process. They have done everything possible -- delay, deny, do not respond -- to avoid liability. Use at your own peril. I sent messages to executives at the company. No response. They just do not care.
Benjamin did an amazing job installing…
Benjamin did an amazing job installing my dishwasher. There was an issue with the outlet and he fixed it quickly and professionally.
Denied for ‘Improper Capacity’ - But No Proof Provided
I filed a service request for my AC system after a clear failure, only to have them deny the claim under something called an “Improper Capacity Exclusion.”
They claim my system is mismatched, yet they provided no actual documentation, measurements, or engineering analysis to support that claim.
This system was installed before I purchased the home, and it functioned for years without issue. Now that it has failed, they are using a vague technicality to avoid covering the repair.
Even more frustrating, I was left without working AC heading into the Texas heat, with no real resolution offered.
If you are considering a home warranty, understand that coverage may be denied based on interpretations that are never clearly explained or proven.
Horrible customer service
Horrible customer service. Not one single person could speak understandable English. They refused to answer questions and would say "I'm only reading what they said". They did not provide a list of things that were required, so when they called at the last minute to remind you about the "things" you needed to have or do, and you didn't know about it, their solution was to cancel the appointment. Thankfully a technician finally arrived - from a different company - who was very nice and understanding and even provided the materials they were to have told me to have available.
Good experience changing home Locks
The rep came in and changed the locks quickly and left. He asked me to test them with the keys, No issues. I liked that since quick and clean. Rep needs to explain a little bit more about the changes and issues that may happen or how to treat the new locks if any issues arise, otherwise all good.
Jacob was on-time and efficient.
Jacob was on time and quickly re-keyed all of our door locks. Was very friendly and professional. I would recommend Frontdoor Pro to anyone needing locksmith work done.
These guys were great
These guys were great, they were efficient and did a great job.
Tech was helpful educated in the…
Tech was helpful educated in the product and ON-TIME!
Very knowledgeable staff!
Communication on appointment
Communication on appointment, professional technician, excellent followup. Patrick scheduled promptly, with Sonny performing HVAC inspection shortly thereafter.
Over priced
Over priced. Made statement that there was such a danger. Did not catch one rat. 2nd service man said it was all old rat poop nothing new
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